Thunderbird/StatusMeetings/2012-05-08/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 605/787 = 77% (1 week ago:79%)
2. Top 5 active (getactive-m.rb)
   • 19,http://getsatisfaction.com/mozilla_messaging/topics/email_audible_alert_and_icon_popping_up_when_no_mail
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/problem_sending_emails-wjdzw
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/i_need_help_whit_my_acc
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/signature_font_size
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/multiple_domains_are_not_supported
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 162,sfhowes (v);141,wayne_mery (v);128,anje_yelf (v);117,chrisramsden (v);96,christ1 (v);71,stan_647060 (v);47,matt_678579 (v);46,jmn_3372739 (v);27,rsx11m (v);21,san_2972983 (v);12,rtanglao(gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 216/11, Tue 235/12, Wed 314/9, Thu 232/5, Fri 260/9, Sat 178/7, Sun 123/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic