https://wiki.mozilla.org/api.php?action=feedcontributions&user=Aparise&feedformat=atomMozillaWiki - User contributions [en]2024-03-29T00:56:28ZUser contributionsMediaWiki 1.27.4https://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-10-25&diff=1248713Support/Weekly Meetings/Agenda 2023-10-252023-10-25T15:34:02Z<p>Aparise: /* KNOWLEDGE BASE AND LOCALIZATION */ update bullet item on localization</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=36e65702-4445-44ee-b894-b06100da4cf5 AirMozilla] or [https://www.youtube.com/watch?v=ngGImK-SPYw YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-october-2023/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/jcajinarobleto/ Josh]<br />
* Smith<br />
* Justin<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Shout out to [https://support.mozilla.org/en-US/user/markh2/ Mark Heijl] for his amazing job getting dutch article translations (incl. all the pocket ones) to a 100%!. And thank you [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim] for bringing this to our attention!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Kiki is back!!! Welcome back Kiki! :D<br />
# Welcome David Rubino, Product Manager for Firefox Desktop - David Rubino will share the new “Competitive Tactics” process and both advise and take input on how the support community can help us be on the lookout for what our our competition is doing to try to take users from Firefox<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# '''FireFox accounts Rebrand:''' Firefox accounts is becoming Mozilla accounts. You can learn more about that here: [https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts Firefox accounts renamed to Mozilla accounts: What you need to know]<br />
## Over the years, Firefox accounts expanded its role beyond being solely an authentication solution for Firefox Sync. It now serves as Mozilla's main authentication and account management service for a wide range of products and services, supporting millions of active account customers globally. As such, the original "Firefox" branding no longer accurately reflects the broad scope of Mozilla's offerings.<br />
## [https://support.mozilla.org/en-US/kb/editorial-guidelines-mozilla-accounts Editorial guidelines for Mozilla accounts]<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V119 (Oct 24)<br />
* '''Review Checker''' integration into Firefox Desktop V119 and Android/IOS V12<br />
## Foxfooding is in progress currently. NDA'd contributors on Slack can join the Foxfooding channel non NDA'd contributors who are interested can get an invite. Share your preferred email with Sarto and we will ask the Foxfooding team to invite you. <br />
## We will be running a campaign similar to previous Major release sentiment tracking campaigns we have done in the past. We will request assistance in identifying inbound specific to the review checker integration, to label and add those questions to a tracking spreadsheet. More details to come via a discussion thread on SUMO in the upcoming weeks.<br />
## When this lands, it will be US only to start and will only work on 3 shopping sites. We should expect some follow up time to quality check the integration , add functionality, and ensure its working as intended in the US before it looks to be expanded to more shopping stores and regions.<br />
<br />
* Edit PDFs by adding images and alt text <br />
* Firefox view Updates<br />
<br />
Mobile V119<br />
* <br />
<br />
VPN/Relay<br />
* <br />
<br />
Thunderbird<br />
* <br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# '''Call for Localization Help!''': We need your help with localization for the [https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts Firefox accounts renamed to Mozilla accounts: What you need to know] article. We will also begin publishing updates to 150+ articles changing "Firefox accounts" to "Mozilla accounts" prior to the Nov 1st rebrand launch. We appreciate any help localizing these articles (Note: this localization work should be prioritized over Pocket work). <br />
**Reminder: You can view our Mozilla account editorial guidelines here: https://support.mozilla.org/kb/editorial-guidelines-mozilla-accounts<br />
# Upcoming updates to the Writing Guidelines and How to Capture Screenshots articles:<br />
## [https://support.mozilla.org/en-US/kb/writing-guide-knowledge-base-articles Writing guide for Knowledge Base articles]<br />
## [https://support.mozilla.org/en-US/kb/adding-screenshots How to make Screenshots]<br />
# We are currently filling two Content staff roles - a FTE Content Strategist to focus on new products/experiments & localization and a 6-month technical writer contract to help us audit our Firefox KB content. More to come! <br />
# Pocket KB & Localization Contributions ([https://support.mozilla.org/en-US/forums/contributors/716486 related discussion])<br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
# What do you call a large number of Firefox users? A ''Mozillian''! Liked that joke and want some more? Check this page out: https://jokojokes.com/firefox-jokes.html.</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-10-25&diff=1248712Support/Weekly Meetings/Agenda 2023-10-252023-10-25T15:22:49Z<p>Aparise: Added additional bullet to KB section</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=36e65702-4445-44ee-b894-b06100da4cf5 AirMozilla] or [https://www.youtube.com/watch?v=ngGImK-SPYw YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-october-2023/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/jcajinarobleto/ Josh]<br />
* Smith<br />
* Justin<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Shout out to [https://support.mozilla.org/en-US/user/markh2/ Mark Heijl] for his amazing job getting dutch article translations (incl. all the pocket ones) to a 100%!. And thank you [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim] for bringing this to our attention!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Kiki is back!!! Welcome back Kiki! :D<br />
# Welcome David Rubino, Product Manager for Firefox Desktop - David Rubino will share the new “Competitive Tactics” process and both advise and take input on how the support community can help us be on the lookout for what our our competition is doing to try to take users from Firefox<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# '''FireFox accounts Rebrand:''' Firefox accounts is becoming Mozilla accounts. You can learn more about that here: [https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts Firefox accounts renamed to Mozilla accounts: What you need to know]<br />
## Over the years, Firefox accounts expanded its role beyond being solely an authentication solution for Firefox Sync. It now serves as Mozilla's main authentication and account management service for a wide range of products and services, supporting millions of active account customers globally. As such, the original "Firefox" branding no longer accurately reflects the broad scope of Mozilla's offerings.<br />
## [https://support.mozilla.org/en-US/kb/editorial-guidelines-mozilla-accounts Editorial guidelines for Mozilla accounts]<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V119 (Oct 24)<br />
* '''Review Checker''' integration into Firefox Desktop V119 and Android/IOS V12<br />
## Foxfooding is in progress currently. NDA'd contributors on Slack can join the Foxfooding channel non NDA'd contributors who are interested can get an invite. Share your preferred email with Sarto and we will ask the Foxfooding team to invite you. <br />
## We will be running a campaign similar to previous Major release sentiment tracking campaigns we have done in the past. We will request assistance in identifying inbound specific to the review checker integration, to label and add those questions to a tracking spreadsheet. More details to come via a discussion thread on SUMO in the upcoming weeks.<br />
## When this lands, it will be US only to start and will only work on 3 shopping sites. We should expect some follow up time to quality check the integration , add functionality, and ensure its working as intended in the US before it looks to be expanded to more shopping stores and regions.<br />
<br />
* Edit PDFs by adding images and alt text <br />
* Firefox view Updates<br />
<br />
Mobile V119<br />
* <br />
<br />
VPN/Relay<br />
* <br />
<br />
Thunderbird<br />
* <br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# '''Call for Localization Help!''': We need your help with localization for the [https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts Firefox accounts renamed to Mozilla accounts: What you need to know] article.<br />
## We will begin publishing the EN-US articles today 10/25. Please prioritize this localization work over Pocket work. <br />
# Upcoming updates to the Writing Guidelines and How to Capture Screenshots articles:<br />
## [https://support.mozilla.org/en-US/kb/writing-guide-knowledge-base-articles Writing guide for Knowledge Base articles]<br />
## [https://support.mozilla.org/en-US/kb/adding-screenshots How to make Screenshots]<br />
# We are currently filling two Content staff roles - a FTE Content Strategist to focus on new products/experiments & localization and a 6-month technical writer contract to help us audit our Firefox KB content. More to come! <br />
# Pocket KB & Localization Contributions ([https://support.mozilla.org/en-US/forums/contributors/716486 related discussion])<br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
# What do you call a large number of Firefox users? A ''Mozillian''! Liked that joke and want some more? Check this page out: https://jokojokes.com/firefox-jokes.html.</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-09-20&diff=1248071Support/Weekly Meetings/Agenda 2023-09-202023-09-20T16:42:43Z<p>Aparise: Added link to editorial guidelines</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/jcajinarobleto/ Josh]<br />
* Smith<br />
* Justin<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# <br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# '''FireFox accounts Rebrand:''' Firefox accounts is becoming Mozilla accounts. You can learn more about that here: [https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts Firefox accounts renamed to Mozilla accounts: What you need to know]<br />
## Over the years, Firefox accounts expanded its role beyond being solely an authentication solution for Firefox Sync. It now serves as Mozilla's main authentication and account management service for a wide range of products and services, supporting millions of active account customers globally. As such, the original "Firefox" branding no longer accurately reflects the broad scope of Mozilla's offerings.<br />
## [https://support.mozilla.org/en-US/kb/editorial-guidelines-mozilla-accounts Editorial guidelines for Mozilla accounts]<br />
<br />
# '''Review Checker''' integration into Firefox Desktop V119 and Android/IOS V12<br />
## Foxfooding is in progress currently. NDA'd contributors on Slack can join the Foxfooding channel non NDA'd contributors who are interested can get an invite. Share your preferred email with Sarto and we will ask the Foxfooding team to invite you. <br />
## We will be running a campaign similar to previous Major release sentiment tracking campaigns we have done in the past. We will request assistance in identifying inbound specific to the review checker integration, to label and add those questions to a tracking spreadsheet. More details to come via a discussion thread on SUMO in the upcoming weeks.<br />
## When this lands, it will be US only to start and will only work on 3 shopping sites. We should expect some follow up time to quality check the integration , add functionality, and ensure its working as intended in the US before it looks to be expanded to more shopping stores and regions.<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# Did you know that '''International Red Panda Day''' was on Saturday, Sept. 16? Check out the blog post [https://blog.mozilla.org/en/internet-culture/firefox-irl-for-red-panda-day/ Seeing a Firefox IRL] on the Mozilla blog!<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V118 (Sept 26)<br />
* [https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting Finger Printing protections update]<br />
* [https://bugzilla.mozilla.org/show_bug.cgi?id=1851214 Google Trending predictions - Awesome Bar Drop-down]<br />
* FxA 3rd Party Authentication<br />
* [https://support.mozilla.org/en-US/kb/browsing-history-firefox New Interaction metrics turned on in 118]<br />
<br />
Mobile V118 (Sept 26)<br />
* [Android] In browser printing<br />
<br />
VPN/Relay<br />
* [VPN] [https://support.mozilla.org/en-US/kb/how-add-devices-your-mozilla-vpn-subscription New 'My Devices' page] (Sept 26)<br />
<br />
Pocket<br />
* <br />
<br />
Thunderbird<br />
*<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/kb/content-community-best-practices-bugzilla-tickets '''Content Community Best Practices for Bugzilla Tickets''']<br />
## Bugzilla best practices when contributing to the Knowledge Base Content queue within support.mozilla.org. <br />
<br />
# '''Call for Localization Help!''': We need your help with localization for the [https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts Firefox accounts renamed to Mozilla accounts: What you need to know] article.<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-03-08&diff=1245728Support/Weekly Meetings/Agenda 2023-03-082023-03-08T17:07:52Z<p>Aparise: Add my name as attendee</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-03-08 AirMozilla]<br />
* [https://youtube.com/live/BmE6vaX6Z4A?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-march-2023/ community portal](doesn't work at the moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome to [https://support.mozilla.org/user/ashfaqjaan14/ Ashfaq] and thanks for joining the Mobile Store Support program!<br />
# Everyone for your support for the 110 release.<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://support.mozilla.org/en-US/forums/contributors/716207?last=85093 Contributor survey 2023]<br />
# What's new article update<br />
# Platform update: <br />
## Ability to support targeted banner (huge shoutout to the platform team to realize this feature)<br />
## <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
<br />
Desktop (03/14)<br />
* Awesome bar Results Menu - customizing FX Suggest settings. <br />
* [https://support.mozilla.org/en-US/kb/relay-integration Relay integration with Desktop]<br />
* Cookie banner Handling (Pushed to V113)<br />
* Persist Search Term in Address bar (Pushed to V112)<br />
<br />
Android (03/14)<br />
* Cookie Banner Handling (Pushed to V113)<br />
* PDF.js on Mobile<br />
* [https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-android#w_total-cookie-protection TCP for Android]<br />
<br />
IOS (03/14)<br />
* Bug fixes and enhancements<br />
<br />
Focus (03/14)<br />
* Bug fixes<br />
<br />
Mozilla VPN (03/23)<br />
* Release Recommended Locations<br />
* App menu Reorganization, Addition of Malware filtering, More flexibility DNS-level Protections and renaming of app Permissions<br />
* Enable easier modification of settings that require the VPN to be off<br />
* Inform users about the possible side effects of DNS level protections<br />
<br />
Relay<br />
* Integration into the credential manager (V111)<br />
* SMS responses (live)<br />
* on-Boarding Splash page for new phone users (Live)<br />
* Relay Extension refresh (in-progress)<br />
<br />
Monitor (03/28)<br />
* Monitor Refresh (dashboard redesign) <br />
<br />
Pocket<br />
* Account creation and sign in audit updates<br />
* Pocket Hits Refresh (Coming in Q2)<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# SUI (simplified user interface) screenshots – Lucas<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-10-12&diff=1244159Support/Weekly Meetings/Agenda 2022-10-122022-10-12T16:32:15Z<p>Aparise: /* KNOWLEDGE BASE AND LOCALIZATION */ add update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-10-12 AirMozilla]<br />
* [https://youtu.be/ YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-september-2022/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thank you to everyone who voted for the new name for mobile support.<br />
# I'd love to give warm welcome a few new folks on Social and Mobile, [https://people.mozilla.org/p/daniellop Daniel], [https://people.mozilla.org/p/green_cafe Spencer], and [https://people.mozilla.org/p/jdc20181 Jeffrey] as well. Welcome to SUMO family!<br />
# Thank you to Paul for helping with the 106 article. <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Welcome to Lucas - our new technical writer! <br />
# All hands update<br />
# Call for help - [https://support.mozilla.org/forums/contributors/715283?last=84363 Social and Mobile Support huge backlog]<br />
# [https://discourse.mozilla.org/t/poll-help-us-to-choose-a-new-name-for-mobile-support-program/105662 Mobile Support rename]<br />
# MR 2022. List of changes is coming later this week once things been finalized. <br />
#<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the recording of our latest [https://mzl.la/SUMO-release-scrum release scrum meeting] if you haven't already!<br />
<br />
<br />
Mozilla VPN V2.10 (Oct 19)<br />
* In-app messaging - Changes the UI of the application. <br />
<br />
Relay V 22.8 <br />
* Report web compat issues (Date: Oct 11) [Status: Ready]<br />
* Relay + Phones (Date: Oct 11) In-app messaging/Upgrades/Relay Phones<br />
<br />
Hubs by Mozilla (Oct 25th)<br />
* Hubs Events subscriptions<br />
<br />
<br />
'''Major Release 2022 (MR) V106''' (Date: October 18)<br />
<br />
Android <br />
* '''Wallpapers V2:''' 5 new limited time wallpapers, removing logo toggle for wallpapers<br />
* '''Task Continuity:''' Sync tabs on Mobile<br />
* '''On-boarding improvements'''<br />
<br />
iOS <br />
* W'''allpapers:''' New Wallpapers<br />
* '''Task Continuity''': Sync tabs on Mobile <br />
* '''On-boarding improvements'''<br />
<br />
Desktop <br />
* '''Colorways:''' Starting in the 106 Release cycle, you will be able to access Colorways through the Firefox View interface.<br />
* '''Firefox View:''' Firefox View helps you get back to content you’ve previously discovered. A tidy pinned tab allows you to find and open recently closed tabs on your current device, access tabs from other devices (via our Tab pickup feature), and curate the look of the browser with Colorways.<br />
* '''Text recognition in images''' (MacOS only) may already be live: Right click an image and choose "Copy Text from Image" to extract text from images<br />
* '''Firefox Private browsing:''' new UI and pinning to taskbar<br />
* '''Firefox Accounts''' (Change in designs, choosing strong password)Firefox account creation and sync flow has been given a UI and copy update.<br />
* '''PDF Annotations:''' Improvements to Drawing and Text Input<br />
* '''Firefox as a default PDF handler:''' Setting Firefox as your default browser on Windows will also make it the default pdf handler [Not in beta yet]<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# MR articles will be shared for localization by Oct 13.<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-10-12&diff=1244158Support/Weekly Meetings/Agenda 2022-10-122022-10-12T16:31:06Z<p>Aparise: /* TOPIC OF THE WEEK */ Add Lucas</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-10-12 AirMozilla]<br />
* [https://youtu.be/ YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-september-2022/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thank you to everyone who voted for the new name for mobile support.<br />
# I'd love to give warm welcome a few new folks on Social and Mobile, [https://people.mozilla.org/p/daniellop Daniel], [https://people.mozilla.org/p/green_cafe Spencer], and [https://people.mozilla.org/p/jdc20181 Jeffrey] as well. Welcome to SUMO family!<br />
# Thank you to Paul for helping with the 106 article. <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Welcome to Lucas - our new technical writer! <br />
# All hands update<br />
# Call for help - [https://support.mozilla.org/forums/contributors/715283?last=84363 Social and Mobile Support huge backlog]<br />
# [https://discourse.mozilla.org/t/poll-help-us-to-choose-a-new-name-for-mobile-support-program/105662 Mobile Support rename]<br />
# MR 2022. List of changes is coming later this week once things been finalized. <br />
#<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the recording of our latest [https://mzl.la/SUMO-release-scrum release scrum meeting] if you haven't already!<br />
<br />
<br />
Mozilla VPN V2.10 (Oct 19)<br />
* In-app messaging - Changes the UI of the application. <br />
<br />
Relay V 22.8 <br />
* Report web compat issues (Date: Oct 11) [Status: Ready]<br />
* Relay + Phones (Date: Oct 11) In-app messaging/Upgrades/Relay Phones<br />
<br />
Hubs by Mozilla (Oct 25th)<br />
* Hubs Events subscriptions<br />
<br />
<br />
'''Major Release 2022 (MR) V106''' (Date: October 18)<br />
<br />
Android <br />
* '''Wallpapers V2:''' 5 new limited time wallpapers, removing logo toggle for wallpapers<br />
* '''Task Continuity:''' Sync tabs on Mobile<br />
* '''On-boarding improvements'''<br />
<br />
iOS <br />
* W'''allpapers:''' New Wallpapers<br />
* '''Task Continuity''': Sync tabs on Mobile <br />
* '''On-boarding improvements'''<br />
<br />
Desktop <br />
* '''Colorways:''' Starting in the 106 Release cycle, you will be able to access Colorways through the Firefox View interface.<br />
* '''Firefox View:''' Firefox View helps you get back to content you’ve previously discovered. A tidy pinned tab allows you to find and open recently closed tabs on your current device, access tabs from other devices (via our Tab pickup feature), and curate the look of the browser with Colorways.<br />
* '''Text recognition in images''' (MacOS only) may already be live: Right click an image and choose "Copy Text from Image" to extract text from images<br />
* '''Firefox Private browsing:''' new UI and pinning to taskbar<br />
* '''Firefox Accounts''' (Change in designs, choosing strong password)Firefox account creation and sync flow has been given a UI and copy update.<br />
* '''PDF Annotations:''' Improvements to Drawing and Text Input<br />
* '''Firefox as a default PDF handler:''' Setting Firefox as your default browser on Windows will also make it the default pdf handler [Not in beta yet]<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-08-17&diff=1243656Support/Weekly Meetings/Agenda 2022-08-172022-08-17T17:04:53Z<p>Aparise: add KB updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-08-17 AirMozilla]<br />
* [https://youtu.be/OjJZMGn7dY0 YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-august-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/plwt Paul]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thank you for everyone who contributed to the desktop/mobile release discussion!<br />
# Welcome back to [https://people.mozilla.org/p/jens1o Jens Hausdorf]<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# What do you think about social and mobile support contribution and how it differs from the others? How would you like to be incentivized? <br />
# Updated contributor onboarding flow (check out the [https://miro.com/app/board/o9J_l3fWA84=/ miro board])<br />
# Help us to moderate support questions back to SUMO from CMO<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the recording of our latest [https://mzl.la/SUMO-release-scrum release scrum meeting] if you haven't already!<br />
<br />
* Desktop V104 (Aug 23)[Status: Ready]<br />
* Firefox For Android V104 (Aug 23)[Status: Ready]<br />
* Firefox For iOS V104 (Aug 23): [Status:Ready]<br />
* Focus Android (Aug 23)[Status: no known updates]<br />
* Focus iOS (Aug 23)[Status: no known updates]<br />
* Mozilla VPN V2.10 VPN 2.10 Release JIRA (09/16/2022 ← tentative)[Status: In-Progress]<br />
* Relay V 22.7 [Status: Ready]<br />
* Hubs by Mozilla (Hubs Premium) (October 11 tentative release date)<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# We will be sharing the final article updates for next week's Firefox V104 release. <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-06-22&diff=1243075Support/Weekly Meetings/Agenda 2022-06-222022-06-22T15:24:10Z<p>Aparise: KB updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-01-28 AirMozilla]<br />
* [https://www.youtube.com/watch?v=nC0xhnhLuxk YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thanks to the PT-BR community (Samuel, Kaio, and Marcelo Ghelman) for your help with setting up Portuguese queue in Conversocial <br />
# <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://docs.google.com/presentation/d/1EhIGkNYU9gpGypFKml3QI3SZBUCeQ0WB-TT87QvOgMQ/edit SUMO locale audit 2022]<br />
# <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# Mobile support update. Check out [https://support.mozilla.org/kb/how-contribute-mobile-support-start-here this updated how to get involved page].<br />
# Release update<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Mobile V102 What's New for [https://support.mozilla.org/en-US/kb/whats-new-firefox-android Android] and [https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-102 iOS] are ready for localization<br />
# Next KB call is scheduled for Wednesday, July 13th - stay tuned for invite! <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-05-11&diff=1242351Support:KB Calls/Agenda 2022-05-112022-05-11T16:40:55Z<p>Aparise: add presentation download</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/91939829186 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-05-11 AirMozilla]<br />
* [https://youtu.be/Za_mQFBD5Oc YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
* Thanks to Kiki and all of the contributors for the feedback on our localization process and tools. <br />
* <br />
<br />
== AGENDA ==<br />
==== Presentation deck====<br />
[https://drive.google.com/file/d/1owWqWQB9VkOTssIjFmplRJnsQOpMd0Rt/view?usp=sharing Download]<br />
<br />
==== Open discussion ====<br />
# Linking to other articles right after the intro ([https://support.mozilla.org/en-US/user/Chris_Ilias Cilias])<br />
#[https://support.mozilla.org/en-US/kb/revisions KB Review Queue]([https://support.mozilla.org/en-US/user/Seburo Seburo])<br />
#[https://support.mozilla.org/en-US/contributors/unreviewed KB Unreviewed Revisions Queue] and [https://support.mozilla.org/en-US/contributors/kb-overview KB Overview List] ([https://support.mozilla.org/en-US/user/AliceWyman AliceWyman])<br />
# Common Response curation - best practices ([https://support.mozilla.org/en-US/user/SUMOsJR JR Johnson])<br />
<br />
=== Release highlights & top priorities ===<br />
# Localization contributors needed for ES <br />
# Android & iOS What’s New content localization timeline<br />
# Action items from recent Firefox Desktop and Mobile data insights<br />
<br />
=== Content-focused discussion ===<br />
# Writing for localization - tips & group exercise<br />
# Content maintenance & audits - Best practices brainstorm</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls&diff=1242349Support:KB Calls2022-05-11T16:36:47Z<p>Aparise: add link</p>
<hr />
<div>{{SUMONavbar}}<br><br />
<br />
= SUMO KB Calls =<br />
<br />
== Meeting Details ==<br />
=== Meeting schedule ===<br />
Monthly on Wednesday, every 4 weeks. Meeting duration approx 45 minutes. At: 17:00 UTC ([http://www.thetimezoneconverter.com/?t=17:00&tz=UTC& Time converter])<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
'''PLEASE NOTE''': Daylight Saving Time may affect the starting time of the meeting, depending on your time zone and region.<br />
Please check the following pages for more details:<br />
*http://www.timeanddate.com/time/dst/<br />
*https://www.timeanddate.com/time/dst/2021.html<br />
<br />
=== Calendar ===<br />
This wiki page may not always have the most current information. Please refer to the following calendar for up-to-date scheduling: <br />
* [https://calendar.google.com/calendar/u/0/embed?src=mozilla.com_707562313032@resource.calendar.google.com&ctz=Asia/Jakarta Public - SUMO Community], [https://calendar.google.com/calendar/ical/mozilla.com_707562313032%40resource.calendar.google.com/public/basic.ics iCal Import]<br />
<br />
=== Zoom and streaming details ===<br />
Phone call details:<br />
*Toll-free: +1 888 475 4499, then 490084542# then # to skip Participant ID<br />
*Skype (free): +1 888 475 4499, then 490084542# then # to skip Participant ID<br />
<br />
Participate in the video:<br />
* Zoom room: [https://mozilla.zoom.us/j/490084542 490084542]<br />
<br />
Stream the meeting:<br />
*[https://youtube.com/Mozilla/videos Watch the meeting live via YouTube]<br />
* Recordings may be available on '''[https://air.mozilla.org/ Air Mozilla]'''.<br />
**The '''live''' meeting should also be available on Air Mozilla. <br>Please check the meeting notes for the actual link for a specific meeting.<br />
<br />
=== Live chat ===<br />
You can also join our live chat in the following channel:<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] – Matrix channel<br />
<br />
{{admon/note|Apart from the KB Calls, you can also join the monthly [https://wiki.mozilla.org/Support:Community_Calls Community Calls] and [https://wiki.mozilla.org/Support/Useful_Mozilla-wide_meetings these other meetings] to get the latest updates about Mozilla and its products. }}<br />
<br />
== Template agenda ==<br />
<br />
'''Make a copy of [[Support:KB_Calls_Template_Agenda|this template]] to create a new agenda.'''<br />
<br />
== 2022 Agenda ==<br />
<br />
{| class="wikitable collapsible collapsed" style="width: 100%"<br />
! 2022<br />
|-<br />
|<br />
'''''Meeting date format is YYYY-MM-DD'''''<br /><br />
Mar<br />
*[[Support:KB_Calls/Agenda_2022-05-11|2022-05-11]]<br />
*[[Support:KB_Calls/Agenda_2022-03-16|2022-03-16]]<br />
|}<br />
<br />
[[Category:Support]]</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-05-11&diff=1242336Support:KB Calls/Agenda 2022-05-112022-05-11T13:45:33Z<p>Aparise: add shoutout</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/91939829186 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-05-11 AirMozilla]<br />
* [https://youtu.be/Za_mQFBD5Oc YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
* Thanks to Kiki and all of the contributors for the feedback on our localization process and tools. <br />
* <br />
<br />
== AGENDA ==<br />
<br />
==== Open discussion ====<br />
# Linking to other articles right after the intro ([https://support.mozilla.org/en-US/user/Chris_Ilias Cilias])<br />
#[https://support.mozilla.org/en-US/kb/revisions KB Review Queue]([https://support.mozilla.org/en-US/user/Seburo Seburo])<br />
#[https://support.mozilla.org/en-US/contributors/unreviewed KB Unreviewed Revisions Queue] and [https://support.mozilla.org/en-US/contributors/kb-overview KB Overview List] ([https://support.mozilla.org/en-US/user/AliceWyman AliceWyman])<br />
# Common Response curation - best practices ([https://support.mozilla.org/en-US/user/SUMOsJR JR Johnson])<br />
<br />
=== Release highlights & top priorities ===<br />
# Localization contributors needed for ES <br />
# Android & iOS What’s New content localization timeline<br />
# Action items from recent Firefox Desktop and Mobile data insights<br />
<br />
=== Content-focused discussion ===<br />
# Writing for localization - tips & group exercise<br />
# Content maintenance & audits - Best practices brainstorm</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-05-11&diff=1242335Support:KB Calls/Agenda 2022-05-112022-05-11T13:44:26Z<p>Aparise: /* Meeting Details (scroll down for the agenda) */ update times</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/91939829186 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-05-11 AirMozilla]<br />
* [https://youtu.be/Za_mQFBD5Oc YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
* <br />
* <br />
<br />
== AGENDA ==<br />
<br />
==== Open discussion ====<br />
# Linking to other articles right after the intro ([https://support.mozilla.org/en-US/user/Chris_Ilias Cilias])<br />
#[https://support.mozilla.org/en-US/kb/revisions KB Review Queue]([https://support.mozilla.org/en-US/user/Seburo Seburo])<br />
#[https://support.mozilla.org/en-US/contributors/unreviewed KB Unreviewed Revisions Queue] and [https://support.mozilla.org/en-US/contributors/kb-overview KB Overview List] ([https://support.mozilla.org/en-US/user/AliceWyman AliceWyman])<br />
# Common Response curation - best practices ([https://support.mozilla.org/en-US/user/SUMOsJR JR Johnson])<br />
<br />
=== Release highlights & top priorities ===<br />
# Localization contributors needed for ES <br />
# Android & iOS What’s New content localization timeline<br />
# Action items from recent Firefox Desktop and Mobile data insights<br />
<br />
=== Content-focused discussion ===<br />
# Writing for localization - tips & group exercise<br />
# Content maintenance & audits - Best practices brainstorm<br />
<br />
=== Professional development (i.e. tip/ news/opportunity) ===<br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-05-11&diff=1242321Support:KB Calls/Agenda 2022-05-112022-05-10T19:29:14Z<p>Aparise: small update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
09:00 PT <br />
11:00 CST <br />
17:00 UTC<br />
18:00 CET <br />
22:30 IST <br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/91939829186 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-05-11 AirMozilla]<br />
* [https://youtu.be/Za_mQFBD5Oc YouTube]<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
* <br />
* <br />
<br />
== AGENDA ==<br />
<br />
==== Open discussion ====<br />
# Linking to other articles right after the intro ([https://support.mozilla.org/en-US/user/Chris_Ilias Cilias])<br />
#[https://support.mozilla.org/en-US/kb/revisions KB Review Queue]([https://support.mozilla.org/en-US/user/Seburo Seburo])<br />
#[https://support.mozilla.org/en-US/contributors/unreviewed KB Unreviewed Revisions Queue] and [https://support.mozilla.org/en-US/contributors/kb-overview KB Overview List] ([https://support.mozilla.org/en-US/user/AliceWyman AliceWyman])<br />
# Common Response curation - best practices ([https://support.mozilla.org/en-US/user/SUMOsJR JR Johnson])<br />
<br />
=== Release highlights & top priorities ===<br />
# Localization contributors needed for ES <br />
# Android & iOS What’s New content localization timeline<br />
# Action items from recent Firefox Desktop and Mobile data insights<br />
<br />
=== Content-focused discussion ===<br />
# Writing for localization - tips & group exercise<br />
# Content maintenance & audits - Best practices brainstorm<br />
<br />
=== Professional development (i.e. tip/ news/opportunity) ===<br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-05-11&diff=1242307Support:KB Calls/Agenda 2022-05-112022-05-10T14:06:09Z<p>Aparise: Added top priority</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
09:00 PT <br />
11:00 CST <br />
17:00 UTC<br />
18:00 CET <br />
22:30 IST <br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/91939829186 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-05-11 AirMozilla]<br />
* [https://youtu.be/Za_mQFBD5Oc YouTube]<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
* <br />
* <br />
<br />
== AGENDA ==<br />
<br />
==== Open discussion ====<br />
# Linking to other articles right after the intro ([https://support.mozilla.org/en-US/user/Chris_Ilias Cilias])<br />
#[https://support.mozilla.org/en-US/kb/revisions KB Review Queue] and [https://support.mozilla.org/en-US/contributors/unreviewed KB Unreviewed Revisions Queue]([https://support.mozilla.org/en-US/user/Seburo Seburo])<br />
# [https://support.mozilla.org/en-US/contributors/kb-overview KB Overview List] ([https://support.mozilla.org/en-US/user/AliceWyman AliceWyman])<br />
<br />
=== Release highlights & top priorities ===<br />
# Localization contributors needed for ES <br />
# Android & iOS What’s New content localization timeline<br />
# Action items from recent Firefox Desktop and Mobile data insights<br />
<br />
=== Content-focused discussion ===<br />
# Writing for Localization - Tips & group exercise<br />
# Content Audits - Best practices brainstorm<br />
<br />
==== Professional development (i.e. tip/ news/opportunity) ====<br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-05-11&diff=1242306Support:KB Calls/Agenda 2022-05-112022-05-10T13:51:54Z<p>Aparise: update link</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
09:00 PT <br />
11:00 CST <br />
17:00 UTC<br />
18:00 CET <br />
22:30 IST <br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/91939829186 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-05-11 AirMozilla]<br />
* [https://youtu.be/Za_mQFBD5Oc YouTube]<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
* <br />
* <br />
<br />
== AGENDA ==<br />
<br />
==== Open discussion ====<br />
# Linking to other articles right after the intro ([https://support.mozilla.org/en-US/user/Chris_Ilias Cilias])<br />
#[https://support.mozilla.org/en-US/kb/revisions KB Review Queue] and [https://support.mozilla.org/en-US/contributors/unreviewed KB Unreviewed Revisions Queue]([https://support.mozilla.org/en-US/user/Seburo Seburo])<br />
# [https://support.mozilla.org/en-US/contributors/kb-overview KB Overview List] ([https://support.mozilla.org/en-US/user/AliceWyman AliceWyman])<br />
<br />
=== Release highlights & top priorities ===<br />
# Localization contributors needed for ES <br />
# Android & iOS What’s New content localization timeline<br />
<br />
=== Content-focused discussion ===<br />
# Writing for Localization - Tips & group exercise<br />
# Content Audits - Best practices brainstorm<br />
<br />
==== Professional development (i.e. tip/ news/opportunity) ====<br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-05-11&diff=1242305Support:KB Calls/Agenda 2022-05-112022-05-10T13:49:40Z<p>Aparise: updates for May 11</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
09:00 PT <br />
11:00 CST <br />
17:00 UTC<br />
18:00 CET <br />
22:30 IST <br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/91939829186 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-05-11 AirMozilla]<br />
* [https://youtu.be/Za_mQFBD5Oc YouTube]<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
* <br />
* <br />
<br />
== AGENDA ==<br />
<br />
==== Open discussion ====<br />
# Linking to other articles right after the intro ([https://support.mozilla.org/en-US/user/Chris_Ilias Cilias)<br />
#[https://support.mozilla.org/en-US/kb/revisions KB Review Queue] and [https://support.mozilla.org/en-US/contributors/unreviewed KB Unreviewed Revisions Queue]([https://support.mozilla.org/en-US/user/Seburo Seburo])<br />
# [https://support.mozilla.org/en-US/contributors/kb-overview KB Overview List] ([https://support.mozilla.org/en-US/user/AliceWyman AliceWyman])<br />
<br />
=== Release highlights & top priorities ===<br />
# Localization contributors needed for ES <br />
# Android & iOS What’s New content localization timeline<br />
<br />
=== Content-focused discussion ===<br />
# Writing for Localization - Tips & group exercise<br />
# Content Audits - Best practices brainstorm<br />
<br />
==== Professional development (i.e. tip/ news/opportunity) ====<br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls&diff=1242197Support:KB Calls2022-05-04T14:11:48Z<p>Aparise: /* 2022 Agenda */ add May 2022 date</p>
<hr />
<div>{{SUMONavbar}}<br><br />
<br />
= SUMO KB Calls =<br />
<br />
== Meeting Details ==<br />
=== Meeting schedule ===<br />
Monthly on Wednesday, every 4 weeks. Meeting duration approx 45 minutes. At: 17:00 UTC ([http://www.thetimezoneconverter.com/?t=17:00&tz=UTC& Time converter])<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
'''PLEASE NOTE''': Daylight Saving Time may affect the starting time of the meeting, depending on your time zone and region.<br />
Please check the following pages for more details:<br />
*http://www.timeanddate.com/time/dst/<br />
*https://www.timeanddate.com/time/dst/2021.html<br />
<br />
=== Calendar ===<br />
This wiki page may not always have the most current information. Please refer to the following calendar for up-to-date scheduling: <br />
* [https://calendar.google.com/calendar/u/0/embed?src=mozilla.com_707562313032@resource.calendar.google.com&ctz=Asia/Jakarta Public - SUMO Community], [https://calendar.google.com/calendar/ical/mozilla.com_707562313032%40resource.calendar.google.com/public/basic.ics iCal Import]<br />
<br />
=== Zoom and streaming details ===<br />
Phone call details:<br />
*Toll-free: +1 888 475 4499, then 490084542# then # to skip Participant ID<br />
*Skype (free): +1 888 475 4499, then 490084542# then # to skip Participant ID<br />
<br />
Participate in the video:<br />
* Zoom room: [https://mozilla.zoom.us/j/490084542 490084542]<br />
<br />
Stream the meeting:<br />
*[https://youtube.com/Mozilla/videos Watch the meeting live via YouTube]<br />
* Recordings may be available on '''[https://air.mozilla.org/ Air Mozilla]'''.<br />
**The '''live''' meeting should also be available on Air Mozilla. <br>Please check the meeting notes for the actual link for a specific meeting.<br />
<br />
=== Live chat ===<br />
You can also join our live chat in the following channel:<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] – Matrix channel<br />
<br />
{{admon/note|Apart from the KB Calls, you can also join the monthly [https://wiki.mozilla.org/Support:Community_Calls Community Calls] and [https://wiki.mozilla.org/Support/Useful_Mozilla-wide_meetings these other meetings] to get the latest updates about Mozilla and its products. }}<br />
<br />
== Template agenda ==<br />
<br />
'''Make a copy of [[Support:KB_Calls_Template_Agenda|this template]] to create a new agenda.'''<br />
<br />
== 2022 Agenda ==<br />
<br />
{| class="wikitable collapsible collapsed" style="width: 100%"<br />
! 2022<br />
|-<br />
|<br />
'''''Meeting date format is YYYY-MM-DD'''''<br /><br />
Mar<br />
* 2022-05-11<br />
*[[Support:KB_Calls/Agenda_2022-03-16|2022-03-16]]<br />
|}<br />
<br />
[[Category:Support]]</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-04-27&diff=1242086Support/Weekly Meetings/Agenda 2022-04-272022-04-27T14:46:19Z<p>Aparise: added KB agenda items</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-04-27 AirMozilla]<br />
* [https://youtu.be/r_ocMljbDEY YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-april-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome to the social support program, [https://support.mozilla.org/pt-BR/user/halcance Magno Reis]! Excited to collaborate more with you! <br />
# Welcome back [https://support.mozilla.org/en-US/user/Noah_SUMO Noah] and [https://support.mozilla.org/en-US/user/cesperanc Cláudio]! <br />
# Thanks to Paul for helping audit the Firefox for Android common responses.<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# CX Q2 Focus<br />
# Mobile Support initiative and its implication to Play Store Support<br />
# Mozilla Connect update<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# Firefox 100 - desktop <br />
# Firefox 100 - mobile<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# We are looking for ES localization contributors - if you're interested, please reach out to Kiki or Abby! <br />
# Next KB Community Call will be Wednesday, May 11th - watch for calendar invite & dial-in details this week! <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-03-30&diff=1241561Support/Weekly Meetings/Agenda 2022-03-302022-03-30T15:54:05Z<p>Aparise: /* KNOWLEDGE BASE AND LOCALIZATION */ Add agenda item</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-03-30 AirMozilla]<br />
* [https://youtu.be/KLe_19CAW2M YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (or attend the community portal event below):<br />
Community portal event: https://community.mozilla.org/en/events/sumo-community-meeting-march-30-2022/ <br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Everybody on the TCP/ETP Focus group for their help with the forum questions<br />
# To everyone who participated in the desktop V98 discussion thread. It was a very busy release and it was great to see all of the input that our community was adding to the thread. <br />
# To Seburo for somehow always showing up in incident threads and pinging SUMO staff to get us involved. <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://docs.google.com/presentation/d/1SigVvVK1NTFLnxw1O3SdkyU6Ej0KVbKuinllHKJn4P4/edit Contributor survey 2022 result]<br />
# [https://wiki.mozilla.org/Support/TCP-ETP TCP/ETP project]<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# [https://blog.mozilla.org/en/products/firefox/extensions-addons/firefox-extension-helps-bring-movie-magic-to-theaters-near-you/ Firefox Extended Color Management]<br />
# [https://www.reddit.com/r/Ubuntu/comments/tjwsza/firefox_now_only_available_via_snap/ Firefox on Ubuntu Snap]<br />
# [https://support.mozilla.org/en-US/forums/contributors/715662?last=83218 Firefox 100]<br />
<br />
=== PRODUCT UPDATES ===<br />
# MDN Plus<br />
# Firefox 99<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# V99 - [https://support.mozilla.org/en-US/forums/l10n-forum/715675?last=83245 Desktop and iOS/Android content] are ready to be localized! Delayed on Focus features, stay tuned.<br />
<br />
==== SUPPORT FORUM ====<br />
# Download modal changes where the largest contact driver over the month of March. Lets continue tagging download modal specific questions along with sending users to C.M.O. to add to the current download feedback. https://connect.mozilla.org/t5/forums/searchpage/tab/message?q=download&sort_by=-topicKudosCount&collapse_discussion=true<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# [https://support.mozilla.org/en-US/forums/contributors/715645?last=83231 Retiring the buddy forum]<br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-03-16&diff=1241277Support:KB Calls/Agenda 2022-03-162022-03-16T17:31:44Z<p>Aparise: add related KB</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
* +13462487799,,92966889662# US (Houston)<br />
* +16699009128,,92966889662# US (San Jose)<br />
* Find your local number: https://mozilla.zoom.us/u/acCEybuZbu<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/92966889662 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-content-community-2022-03-16 AirMozilla]<br />
* [https://youtu.be/ey0QGyNBf8k YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link or attend our event in the [https://community.mozilla.org/en/events/sumo-kb-meeting-march-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* Tim<br />
* [https://support.mozilla.org/en-US/user/Seburo Paul]<br />
* Paul Z<br />
* Ethan T<br />
* Tim H<br />
* Bithiah<br />
* Alex<br />
* Danny<br />
* Chris I<br />
<br />
=== Contributors Shoutouts ===<br />
(Please link to their profile and the reason for the mention)<br />
* Big thanks to Paul for creating new KB content for troubleshooting anticipated Firefox V100 issues related to sites loading.<br />
* Thank you Alice for always staying on top of our Bugzilla queues, troubleshooting when needed and updating content while always keeping our users top of mind. <br />
* Amazing work Danny on updating our Linux content for installing Firefox and working collaboratively with other contributors and the SUMO team.<br />
<br />
== AGENDA ==<br />
<br />
=== Release highlights & top priorities ===<br />
# Firefox 99 - gathering information this week on impacted features - if you are interested in helping update the content for 99, please respond to [https://support.mozilla.org/en-US/forums/knowledge-base-articles/715634 Abby's thread on the KB discussion forum]. <br />
# MDN Plus will be released on 3/23 to US and Canada only - with priority locales of EN-US and FR. Other locales will follow in April. If you are an MDN user, we would love any feedback on our new SUMO content once it's added for the release. <br />
<br />
=== Project discussion / Guest speaker ===<br />
# TCP/ETP project <br />
#* Tim's presentation: https://docs.google.com/presentation/d/1suH_Cl-x-bM2kfHfpF77pYoANJE1NLaKp-c10t2GsNg/edit#slide=id.p<br />
#* Troubleshooting guide: https://docs.google.com/document/d/111HWCbuTHesyNWDg2oCKPdAtPzyLXAGAJus1Bi8wcmE/edit<br />
#* Existing KB articles<br />
#** https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken<br />
#** https://support.mozilla.org/en-US/kb/report-breakage-due-blocking<br />
<br />
=== Content-focused discussion ===<br />
# Survey feedback review & next steps<br />
# New Firefox UX writing guidelines<br />
<br />
==== Open discussion ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-03-16&diff=1241276Support:KB Calls/Agenda 2022-03-162022-03-16T17:30:42Z<p>Aparise: add doc</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
* +13462487799,,92966889662# US (Houston)<br />
* +16699009128,,92966889662# US (San Jose)<br />
* Find your local number: https://mozilla.zoom.us/u/acCEybuZbu<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/92966889662 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-content-community-2022-03-16 AirMozilla]<br />
* [https://youtu.be/ey0QGyNBf8k YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link or attend our event in the [https://community.mozilla.org/en/events/sumo-kb-meeting-march-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* Tim<br />
* [https://support.mozilla.org/en-US/user/Seburo Paul]<br />
* Paul Z<br />
* Ethan T<br />
* Tim H<br />
* Bithiah<br />
* Alex<br />
* Danny<br />
* Chris I<br />
<br />
=== Contributors Shoutouts ===<br />
(Please link to their profile and the reason for the mention)<br />
* Big thanks to Paul for creating new KB content for troubleshooting anticipated Firefox V100 issues related to sites loading.<br />
* Thank you Alice for always staying on top of our Bugzilla queues, troubleshooting when needed and updating content while always keeping our users top of mind. <br />
* Amazing work Danny on updating our Linux content for installing Firefox and working collaboratively with other contributors and the SUMO team.<br />
<br />
== AGENDA ==<br />
<br />
=== Release highlights & top priorities ===<br />
# Firefox 99 - gathering information this week on impacted features - if you are interested in helping update the content for 99, please respond to [https://support.mozilla.org/en-US/forums/knowledge-base-articles/715634 Abby's thread on the KB discussion forum]. <br />
# MDN Plus will be released on 3/23 to US and Canada only - with priority locales of EN-US and FR. Other locales will follow in April. If you are an MDN user, we would love any feedback on our new SUMO content once it's added for the release. <br />
<br />
=== Project discussion / Guest speaker ===<br />
# TCP/ETP project <br />
#* Tim's presentation: https://docs.google.com/presentation/d/1suH_Cl-x-bM2kfHfpF77pYoANJE1NLaKp-c10t2GsNg/edit#slide=id.p<br />
#* Troubleshooting guide: https://docs.google.com/document/d/111HWCbuTHesyNWDg2oCKPdAtPzyLXAGAJus1Bi8wcmE/edit <br />
<br />
=== Content-focused discussion ===<br />
# Survey feedback review & next steps<br />
# New Firefox UX writing guidelines<br />
<br />
==== Open discussion ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-03-16&diff=1241275Support:KB Calls/Agenda 2022-03-162022-03-16T17:21:32Z<p>Aparise: Add Tim's deck</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
* +13462487799,,92966889662# US (Houston)<br />
* +16699009128,,92966889662# US (San Jose)<br />
* Find your local number: https://mozilla.zoom.us/u/acCEybuZbu<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/92966889662 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-content-community-2022-03-16 AirMozilla]<br />
* [https://youtu.be/ey0QGyNBf8k YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link or attend our event in the [https://community.mozilla.org/en/events/sumo-kb-meeting-march-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* Tim<br />
* [https://support.mozilla.org/en-US/user/Seburo Paul]<br />
* Paul Z<br />
* Ethan T<br />
* Tim H<br />
* Bithiah<br />
* Alex<br />
* Danny<br />
* Chris I<br />
<br />
=== Contributors Shoutouts ===<br />
(Please link to their profile and the reason for the mention)<br />
* Big thanks to Paul for creating new KB content for troubleshooting anticipated Firefox V100 issues related to sites loading.<br />
* Thank you Alice for always staying on top of our Bugzilla queues, troubleshooting when needed and updating content while always keeping our users top of mind. <br />
* Amazing work Danny on updating our Linux content for installing Firefox and working collaboratively with other contributors and the SUMO team.<br />
<br />
== AGENDA ==<br />
<br />
=== Release highlights & top priorities ===<br />
# Firefox 99 - gathering information this week on impacted features - if you are interested in helping update the content for 99, please respond to [https://support.mozilla.org/en-US/forums/knowledge-base-articles/715634 Abby's thread on the KB discussion forum]. <br />
# MDN Plus will be released on 3/23 to US and Canada only - with priority locales of EN-US and FR. Other locales will follow in April. If you are an MDN user, we would love any feedback on our new SUMO content once it's added for the release. <br />
<br />
=== Project discussion / Guest speaker ===<br />
# TCP/ETP project <br />
#* Tim's presentation: https://docs.google.com/presentation/d/1suH_Cl-x-bM2kfHfpF77pYoANJE1NLaKp-c10t2GsNg/edit#slide=id.p<br />
<br />
=== Content-focused discussion ===<br />
# Survey feedback review & next steps<br />
# New Firefox UX writing guidelines<br />
<br />
==== Open discussion ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support:KB_Calls/Agenda_2022-03-16&diff=1241216Support:KB Calls/Agenda 2022-03-162022-03-15T02:50:14Z<p>Aparise: updates to agenda</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
* +13462487799,,92966889662# US (Houston)<br />
* +16699009128,,92966889662# US (San Jose)<br />
* Find your local number: https://mozilla.zoom.us/u/acCEybuZbu<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/92966889662 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-content-community-2022-03-16 AirMozilla]<br />
* [https://youtu.be/ey0QGyNBf8k YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link or attend our event in the [https://community.mozilla.org/en/events/sumo-kb-meeting-march-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* <br />
<br />
=== Contributors Shoutouts ===<br />
(Please link to their profile and the reason for the mention)<br />
* Big thanks to Paul for creating new KB content for troubleshooting anticipated Firefox V100 issues related to sites loading.<br />
* Thank you Alice for always staying on top of our Bugzilla queues, troubleshooting when needed and updating content while always keeping our users top of mind. <br />
* Amazing work Danny on updating our Linux content for installing Firefox and working collaboratively with other contributors and the SUMO team. <br />
<br />
== AGENDA ==<br />
<br />
=== Release highlights & top priorities ===<br />
# Firefox 99 - gathering information this week on impacted features - if you are interested in helping update the content for 99, please respond to [https://support.mozilla.org/en-US/forums/knowledge-base-articles/715634 Abby's thread on the KB discussion forum]. <br />
# MDN Plus will be released on 3/23 to US and Canada only - with priority locales of EN-US and FR. Other locales will follow in April. If you are an MDN user, we would love any feedback on our new SUMO content once it's added for the release. <br />
<br />
=== Project discussion / Guest speaker ===<br />
# TCP/ETP project<br />
<br />
=== Content-focused discussion ===<br />
# Survey feedback review & next steps<br />
# New Firefox UX writing guidelines<br />
<br />
==== Open discussion ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-03-02&diff=1240925Support/Weekly Meetings/Agenda 2022-03-022022-03-02T15:12:06Z<p>Aparise: Content updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-03-02 AirMozilla]<br />
* [https://youtu.be/kGHC0IEmxz4 YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-march-2-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* [https://support.mozilla.org/en-US/user/Fabi.L Fabi]<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Everyone, especially the Ukrainian community, for holding on in this difficult situation with regard to Russian military operation in Ukraine<br />
# [https://support.mozilla.org/en-US/user/dannycolin Danny] for his work on updating the "Install Firefox on Linux" article and making it more accurate and useful for users. <br />
# Thank you to [https://support.mozilla.org/fr/user/Mozinet Pierre] for his continued engagement and feedback on our SUMO localization process. We appreciate everything you do to make sure our content is available for our global users. <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Mozilla Connect - Jon Siddoway<br />
# <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# [https://www.mozillafestival.org/ Mozfest] is coming soon (7-11 March 2022)<br />
# [https://truecolors.firefox.com/ Firefox True Colors] ([https://www.youtube.com/watch?v=XdKzUbAiswE Turning Red] campaign)<br />
<br />
<br />
=== PRODUCT UPDATES ===<br />
# [https://wiki.mozilla.org/Support/TCP-ETP TCP/ETC] [https://support.mozilla.org/en-US/forums/contributors/715603?last=83014 focus group]<br />
# [https://wiki.mozilla.org/Support/Firefox98 Firefox 98 SUMO Sprint]<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Save the date! Our first content-focused Community call will be on Wednesday, March 9th at 9am PST. Join us to learn more about the results of the KB contributor feedback survey, a new TCP intiative and discussion around other content-related topics. <br />
# All Firefox desktop/mobile V98 content has been published in EN and submitted for localization. Aiming to have list of articles we'll be updating for V99 by week of 3/21. <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Firefox97&diff=1240318Support/Firefox972022-01-31T20:10:37Z<p>Aparise: Added missing Android article</p>
<hr />
<div>= Firefox 97 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 97 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Remove Download modal || https://support.mozilla.org/en-US/kb/manage-downloads-preferences-using-downloads-menu || New article<br />
|-<br />
| Colorways version management || https://support.mozilla.org/en-US/kb/whats-new-colorways || New article<br />
|-<br />
| Where to find downloaded file || https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox || Updated<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| What's new in Firefox for Android || https://support.mozilla.org/en-US/kb/whats-new-firefox-android || Updated<br />
|-<br />
| Customize the Firefox home screen || https://support.mozilla.org/en-US/kb/customize-firefox-home-screen || Updated<br />
<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| What's new in Firefox for iOS || https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-97 || New article<br />
|-<br />
| Customize Firefox home iOS || https://support.mozilla.org/en-US/kb/customize-firefox-home-ios || Updated<br />
|-<br />
| Pocket recommended articles || https://support.mozilla.org/en-US/kb/view-articles-recommended-pocket-firefox-ios || Updated<br />
|}<br />
<br />
'''Firefox Focus'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| What's new in Firefox Focus for Android 97 || https://support.mozilla.org/en-US/kb/whats-new-firefox-focus-android || Updated<br />
|-<br />
| What's new in Firefox Focus for iOS 97 || https://support.mozilla.org/en-US/kb/whats-new-focus-ios-97 || New article<br />
|-<br />
| HTTPS only mode || https://support.mozilla.org/en-US/kb/https-only-prefs-focus || New article<br />
|}<br />
<br />
=== Find out more ===<br />
* Release notes<br />
** [https://www.mozilla.org/en-US/firefox/97.0/releasenotes/ Firefox Desktop 97]<br />
** [https://www.mozilla.org/en-US/firefox/android/97.0/releasenotes/ Firefox for Android]<br />
** [https://developer.mozilla.org/docs/Mozilla/Firefox/Releases/97 Firefox for developers]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors discussion]<br />
** [https://support.mozilla.org/en-US/forums/contributors/715509 Firefox Desktop release discussion]<br />
<br />
=== Dot releases ===<br />
*<br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== Potential issues ===<br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-97-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/en-US/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/en-US/questions forum], or using the [https://addons.mozilla.org/es/firefox/addon/sumo-live-helper-/ SUMO Live Helper] addon created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/en-US/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-01-12&diff=1239990Support/Weekly Meetings/Agenda 2022-01-122022-01-12T15:27:33Z<p>Aparise: /* KNOWLEDGE BASE AND LOCALIZATION */</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-01-12 AirMozilla]<br />
* [https://youtu.be/SI3n4hNliGA YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* [https://support.mozilla.org/en-US/user/Seburo Paul]<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Big thanks to Alice for helping clean up the KB and remove all mentions of Lockwise.<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# <br />
# <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# <br />
# <br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Stay tuned for a feedback request on what is going well and how we can better collaborate with our KB contributors! <br />
# Indonesian is becoming a priority locale for Firefox Focus for Android. We are beginning the process of translating all Firefox Focus for Android articles into Indonesian and will continue monitoring content metrics and partnering with product to understand the impact.<br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-01-12&diff=1239989Support/Weekly Meetings/Agenda 2022-01-122022-01-12T15:17:51Z<p>Aparise: /* PARTICIPANTS */</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-01-12 AirMozilla]<br />
* [https://youtu.be/SI3n4hNliGA YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* [https://support.mozilla.org/en-US/user/Seburo Paul]<br />
* [https://support.mozilla.org/en-US/user/aparise Abby]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Big thanks to Alice for helping clean up the KB and remove all mentions of Lockwise.<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# <br />
# <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# <br />
# <br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Stay tuned for a feedback request on what is going well and how we can better collaborate with our KB contributors! <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>Aparisehttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2022-01-12&diff=1239988Support/Weekly Meetings/Agenda 2022-01-122022-01-12T15:16:51Z<p>Aparise: </p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2022-01-12 AirMozilla]<br />
* [https://youtu.be/SI3n4hNliGA YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Justin_ Justin]<br />
* [https://support.mozilla.org/en-US/user/Seburo Paul]<br />
* [https://support.mozilla.org/en-US/user/aparise]<br />
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===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Big thanks to Alice for helping clean up the KB and remove all mentions of Lockwise.<br />
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== AGENDA ==<br />
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=== TOPIC OF THE WEEK ===<br />
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=== MOZILLA'S WORLD UPDATE ===<br />
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=== PRODUCT UPDATES ===<br />
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==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Stay tuned for a feedback request on what is going well and how we can better collaborate with our KB contributors! <br />
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==== SUPPORT FORUM ====<br />
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==== SOCIAL SUPPORT ====<br />
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==== PLAY STORE SUPPORT ====<br />
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==== DECISIONS AND ACTION ITEMS ====<br />
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==== FUN ZONE - JOKES, ETC. ====<br />
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#</div>Aparise