https://wiki.mozilla.org/api.php?action=feedcontributions&user=JR+Johnson&feedformat=atomMozillaWiki - User contributions [en]2024-03-29T05:30:04ZUser contributionsMediaWiki 1.27.4https://wiki.mozilla.org/index.php?title=User:JR_Johnson&diff=1250338User:JR Johnson2024-03-27T13:54:00Z<p>JR Johnson: small update</p>
<hr />
<div>I am the Mozilla Support Operations Manager and I work with Rizki K. along with the Community of contributors to Support Mozilla's users.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2024-01-17&diff=1249573Support/Weekly Meetings/Agenda 2024-01-172024-01-17T17:06:33Z<p>JR Johnson: /* PARTICIPANTS */ minor update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 – then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 – then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 – then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2024-01-17 AirMozilla]<br />
* [https://youtube.com/live/Tt_-UlEexx8 YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] – Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2024/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/user/aparise Abby]<br />
* [https://support.mozilla.org/user/shopov.bogomil Bogo]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* Donna<br />
* Mandy<br />
* Josh<br />
* Brittany R.<br />
* Olivia<br />
* Brittany L.<br />
* Tim M. <br />
* Danny C.<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome to Social & Mobile Store Support to Eyad Ahmed. Thanks for helping out to set up Arabic keywords so we can have Arabic queue in Verint. <br />
# Thanks to Pierre and Christophe for working with me to optimize the French queue in Verint!<br />
# Thanks to Paul for his prompt action on the Google Search incident last week.<br />
# Thanks to the forum moderator team for the discussion about Generative AI policy. Please keep the feedback coming! <br />
# Thanks to Chris Ilias for confirming the moderation issue so we can file [https://github.com/mozilla/sumo/issues/1640 a bug report].<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://blog.mozilla.org/sumo/2024/01/04/introducing-mandy-and-donna/ Team introduction].<br />
## Donna is the Content Strategist <br />
## Mandy is the Product Support Manager for Firefox<br />
## Brittany Reid is the Support Operations Specialist for the PXI products<br />
# FOSDEM is coming real soon. Please let me know if you're planning to attend. <br />
## There will be talk about [https://fosdem.org/2024/schedule/event/fosdem-2024-2419-16-years-journey-of-the-mozilla-support-platform-its-community/ SUMO].<br />
## Some contributors will help us with the booth.<br />
## We will run a quiz during FOSDEM for people to get cool swags.<br />
# 2024 planning is underway and contributor survey is coming this quarter. Please stay tuned!<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# Release Scrum meeting recording can be found here: https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8154f7f8-d407-46a0-9fa8-b0f9012e63bf<br />
<br />
Desktop<br />
* Credential manager Updates<br />
* String updates for Credential management articles (Screenshot updates)<br />
* Consolidation of Password advice<br />
* Removing search bar section from 'Change your default search settings in Firefox'<br />
* Updates to DOH articles<br />
* Install Firefox .deb package for Debian based distros<br />
<br />
Android<br />
* CC autofill updates [Validating]<br />
* Simplified Navigation updates [Validating]<br />
String updates for Credential management articles (Screenshot updates)<br />
<br />
iOS<br />
* Private browsing Mode Simplified Nav and iOS Felt Deletion [Waiting on experiment sizing]<br />
* String updates for Credential management articles (Screenshot updates)<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updating Review Guidelines for non-English articles (please chime in with your feedback on [https://support.mozilla.org/forums/l10n-forum/716747?last=86869 this thread]!)<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# As a follow-up to this [https://support.mozilla.org/kb/contributor-policy-generative-ai-usage Generative AI policy], we announced last year, we're working with the forum moderator team to scope the enforcement part and consequences for voolating the policy. Please stay tune for more updates!<br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# Please let us know if you're interested in leveraging our tool (Conversocial/Verint) to reply to your local community account(s).<br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE – JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2024-01-17&diff=1249571Support/Weekly Meetings/Agenda 2024-01-172024-01-17T17:05:52Z<p>JR Johnson: /* PARTICIPANTS */ update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 – then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 – then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 – then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2024-01-17 AirMozilla]<br />
* [https://youtube.com/live/Tt_-UlEexx8 YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] – Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2024/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/user/aparise Abby]<br />
* [https://support.mozilla.org/user/shopov.bogomil Bogo]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* Donna<br />
* Mandy<br />
* Josh<br />
* Brittany R.<br />
* Olivia<br />
* Brittany L.<br />
* Tim M. <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome to Social & Mobile Store Support to Eyad Ahmed. Thanks for helping out to set up Arabic keywords so we can have Arabic queue in Verint. <br />
# Thanks to Pierre and Christophe for working with me to optimize the French queue in Verint!<br />
# Thanks to Paul for his prompt action on the Google Search incident last week.<br />
# Thanks to the forum moderator team for the discussion about Generative AI policy. Please keep the feedback coming! <br />
# Thanks to Chris Ilias for confirming the moderation issue so we can file [https://github.com/mozilla/sumo/issues/1640 a bug report].<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://blog.mozilla.org/sumo/2024/01/04/introducing-mandy-and-donna/ Team introduction].<br />
## Donna is the Content Strategist <br />
## Mandy is the Product Support Manager for Firefox<br />
## Brittany Reid is the Support Operations Specialist for the PXI products<br />
# FOSDEM is coming real soon. Please let me know if you're planning to attend. <br />
## There will be talk about [https://fosdem.org/2024/schedule/event/fosdem-2024-2419-16-years-journey-of-the-mozilla-support-platform-its-community/ SUMO].<br />
## Some contributors will help us with the booth.<br />
## We will run a quiz during FOSDEM for people to get cool swags.<br />
# 2024 planning is underway and contributor survey is coming this quarter. Please stay tuned!<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# Release Scrum meeting recording can be found here: https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8154f7f8-d407-46a0-9fa8-b0f9012e63bf<br />
<br />
Desktop<br />
* Credential manager Updates<br />
* String updates for Credential management articles (Screenshot updates)<br />
* Consolidation of Password advice<br />
* Removing search bar section from 'Change your default search settings in Firefox'<br />
* Updates to DOH articles<br />
* Install Firefox .deb package for Debian based distros<br />
<br />
Android<br />
* CC autofill updates [Validating]<br />
* Simplified Navigation updates [Validating]<br />
String updates for Credential management articles (Screenshot updates)<br />
<br />
iOS<br />
* Private browsing Mode Simplified Nav and iOS Felt Deletion [Waiting on experiment sizing]<br />
* String updates for Credential management articles (Screenshot updates)<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updating Review Guidelines for non-English articles (please chime in with your feedback on [https://support.mozilla.org/forums/l10n-forum/716747?last=86869 this thread]!)<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# As a follow-up to this [https://support.mozilla.org/kb/contributor-policy-generative-ai-usage Generative AI policy], we announced last year, we're working with the forum moderator team to scope the enforcement part and consequences for voolating the policy. Please stay tune for more updates!<br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# Please let us know if you're interested in leveraging our tool (Conversocial/Verint) to reply to your local community account(s).<br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE – JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2024-01-17&diff=1249569Support/Weekly Meetings/Agenda 2024-01-172024-01-17T16:36:00Z<p>JR Johnson: /* PRODUCT UPDATES */</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 – then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 – then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 – then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2024-01-17 AirMozilla]<br />
* [https://youtube.com/live/Tt_-UlEexx8 YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] – Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2024/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/user/aparise Abby]<br />
* [https://support.mozilla.org/user/shopov.bogomil Bogo]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome to Social & Mobile Store Support to Eyad Ahmed. Thanks for helping out to set up Arabic keywords so we can have Arabic queue in Verint. <br />
# Thanks to Pierre and Christophe for working with me to optimize the French queue in Verint!<br />
# Thanks to Paul for his prompt action on the Google Search incident last week.<br />
# Thanks to the forum moderator team for the discussion about Generative AI policy. Please keep the feedback coming! <br />
# Thanks to Chris Ilias for confirming the moderation issue so we can file [https://github.com/mozilla/sumo/issues/1640 a bug report].<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://blog.mozilla.org/sumo/2024/01/04/introducing-mandy-and-donna/ Team introduction].<br />
## Donna is the Content Strategist <br />
## Mandy is the Product Support Manager for Firefox<br />
## Brittany Reid is the Support Operations Specialist for the PXI products<br />
# FOSDEM is coming real soon. Please let me know if you're planning to attend. <br />
## There will be talk about [https://fosdem.org/2024/schedule/event/fosdem-2024-2419-16-years-journey-of-the-mozilla-support-platform-its-community/ SUMO].<br />
## Some contributors will help us with the booth.<br />
## We will run a quiz during FOSDEM for people to get cool swags.<br />
# 2024 planning is underway and contributor survey is coming this quarter. Please stay tuned!<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# Release Scrum meeting recording can be found here: https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8154f7f8-d407-46a0-9fa8-b0f9012e63bf<br />
<br />
Desktop<br />
* Credential manager Updates<br />
* String updates for Credential management articles (Screenshot updates)<br />
* Consolidation of Password advice<br />
* Removing search bar section from 'Change your default search settings in Firefox'<br />
* Updates to DOH articles<br />
* Install Firefox .deb package for Debian based distros<br />
<br />
Android<br />
* CC autofill updates [Validating]<br />
* Simplified Navigation updates [Validating]<br />
String updates for Credential management articles (Screenshot updates)<br />
<br />
iOS<br />
* Private browsing Mode Simplified Nav and iOS Felt Deletion [Waiting on experiment sizing]<br />
* String updates for Credential management articles (Screenshot updates)<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updating Review Guidelines for non-English articles (please chime in with your feedback on [https://support.mozilla.org/forums/l10n-forum/716747?last=86869 this thread]!)<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# As a follow-up to this [https://support.mozilla.org/kb/contributor-policy-generative-ai-usage Generative AI policy], we announced last year, we're working with the forum moderator team to scope the enforcement part and consequences for voolating the policy. Please stay tune for more updates!<br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# Please let us know if you're interested in leveraging our tool (Conversocial/Verint) to reply to your local community account(s).<br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE – JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-12-13&diff=1249217Support/Weekly Meetings/Agenda 2023-12-132023-12-13T17:06:48Z<p>JR Johnson: /* PARTICIPANTS */ minor updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mzl.la/sumo-2023-12-13 AirMozilla] or [https://youtube.com/live/kfShO0BKUjg?feature=share YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/events/sumo-community-meeting-december-2023/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim Maks]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* Pascal<br />
* Olivia<br />
* Justin<br />
* Josh<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thanks to everybody who helped us with Spanish translation (those who translate & review) for the past 3 months. <br />
# Congratulations to [https://support.mozilla.org/user/handisutrian/ Handi S] for being a new locale leader for [https://support.mozilla.org/kb/locales/id/ Indonesian team]<br />
# Thanks to 2.3K contributors on the forum, 116 contributors on the English KB, 365 contributors to our non-English KB, 24 contributors on the Social Support and 17 contributors for the Play Store Support who have contributed throughout the year. HUGE THANK YOU!!!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
* CX is moving to Strategy and Operations team - Justin<br />
* [https://docs.google.com/presentation/d/1j7XLZarGnKCOMG7ggPQecbfttr4rVx4Ia7zmprrK2hA/edit?usp=sharing 2023 recap] - [https://mzl.la/41k3Gko dashboard]<br />
** [https://blog.mozilla.org/sumo/2023/12/07/whats-up-with-sumo-q4-2023/ Q4 recap]<br />
* New policy around [https://support.mozilla.org/forums/contributors/716669?last=86622 the use of generative AI tools] in our community<br />
* Call for help — [https://support.mozilla.org/forums/l10n-forum/716602 Spanish-speaking contributors needed]<br />
* Platform updates: <br />
** [https://support.mozilla.org/forums/contributors/716649?last=86598 Kitsune documentation moved to GitHub page]<br />
** [https://support.mozilla.org/forums/l10n-forum/716620?last=86446 Recent improvements]<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
* SUMO will have a presence at [https://support.mozilla.org/forums/contributors/716646?last=86542 FOSDEM]<br />
* [https://stateof.mozilla.org/ State of Mozilla in 2023]<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
'''Firefox Desktop V121 (Dec 19)'''<br />
* Firefox Suggest About:preferences change: Minor visuals changes for Checkbox's vs toggles<br />
* Highlight and Comment on PDFs [Validating]: Allow users to select and highlight text in the PDF document and highlight it visually<br />
<br />
'''Firefox Android V121 (Dec 19)'''<br />
* Cookie Banner Reduction[Germany]: Firefox will attempt to automatically opt users out of cookie settings by utilizing cookie injection (Setting an Opt-out cookie when possible) and auto clicking CSS selectors (clicking decline for the user)<br />
'''<br />
Firefox iOS V121 (Dec 19)'''<br />
* Mostly back-end updates<br />
<br />
'''Mozilla VPN V2.19 (12/06)'''<br />
* Mostly back-end updates<br />
<br />
'''Mozilla Monitor (Late Jan)'''<br />
* Content updates to existing KB in progress<br />
<br />
'''Pocket (Dec 12)'''<br />
* Returns Offline Listen feature<br />
* Returns Listen Button in Article View<br />
* Returns Premium Display settings<br />
* List Length expansion (more items on the device, less items 'missing')<br />
<br />
'''Thunderbird'''<br />
* Thank you fabulous contributors for your KB article edits, localizations, forum question answers, answers in matrix and elsewhere in 2023!<br />
* 115.5.2 released December 11<br />
* 115.6.0 next week<br />
<br />
'''Off Train Updates (Firefox) - In progress'''<br />
* Consolidation of Password Advice (Desktop)(Date pending)<br />
* Firefox Profile Backup article updates (Desktop)(Date pending) - Updates to clarify file path instructions<br />
* Add-ons updates (Android)(Dec 14th): updates to finding and installing add-ons for Android<br />
* Firefox Translate Updates (Desktop) (Dec 22) - FAQ and informational updates<br />
<br />
'''Area's of Interest'''<br />
* Review Checker (Fakespot Integration) Inbound (Desktop and Mobile)<br />
** Plans are progressing to increase the user cohort for the Review Checker integration. Moving from ~2MM towards 8MM en-US users. <br />
** Product teams have indicated they are going to spend more time iterating and experimenting with the Review Checker Integration<br />
** Product team is still very interested in aggregating and reviewing any inbound from users related to the Review checker integration<br />
** Details on tracking inbound for Review checker can be found [https://support.mozilla.org/en-US/forums/contributors/716579#post-86316 here]<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/kb/locales/ca/ Catalan] and [https://support.mozilla.org/kb/locales/id/ Indonesian] have new locale leaders<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-12-13&diff=1249212Support/Weekly Meetings/Agenda 2023-12-132023-12-13T16:30:18Z<p>JR Johnson: /* PRODUCT UPDATES */ minor formatting update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mzl.la/sumo-2023-12-13 AirMozilla] or [https://youtube.com/live/kfShO0BKUjg?feature=share YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/events/sumo-community-meeting-december-2023/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim Maks]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thanks to everybody who helped us with Spanish translation (those who translate & review) for the past 3 months. <br />
# Congratulations to [https://support.mozilla.org/user/handisutrian/ Handi S] for being a new locale leader for [https://support.mozilla.org/kb/locales/id/ Indonesian team]<br />
# Thanks to 2.3K contributors on the forum, 116 contributors on the English KB, 365 contributors to our non-English KB, 24 contributors on the Social Support and 17 contributors for the Play Store Support who have contributed throughout the year. HUGE THANK YOU!!!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
* CX is moving to Strategy and Operations team - Justin<br />
* [https://docs.google.com/presentation/d/1j7XLZarGnKCOMG7ggPQecbfttr4rVx4Ia7zmprrK2hA/edit?usp=sharing 2023 recap] - [https://mzl.la/41k3Gko dashboard]<br />
** [https://blog.mozilla.org/sumo/2023/12/07/whats-up-with-sumo-q4-2023/ Q4 recap]<br />
* New policy around [https://support.mozilla.org/forums/contributors/716669?last=86622 the use of generative AI tools] in our community<br />
* Call for help — [https://support.mozilla.org/forums/l10n-forum/716602 Spanish-speaking contributors needed]<br />
* Platform updates: <br />
** [https://support.mozilla.org/forums/contributors/716649?last=86598 Kitsune documentation moved to GitHub page]<br />
** [https://support.mozilla.org/forums/l10n-forum/716620?last=86446 Recent improvements]<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
* SUMO will have a presence at [https://support.mozilla.org/forums/contributors/716646?last=86542 FOSDEM]<br />
* [https://stateof.mozilla.org/ State of Mozilla in 2023]<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
'''Firefox Desktop V121 (Dec 19)'''<br />
* Firefox Suggest About:preferences change: Minor visuals changes for Checkbox's vs toggles<br />
* Highlight and Comment on PDFs [Validating]: Allow users to select and highlight text in the PDF document and highlight it visually<br />
<br />
'''Firefox Android V121 (Dec 19)'''<br />
* Cookie Banner Reduction[Germany]: Firefox will attempt to automatically opt users out of cookie settings by utilizing cookie injection (Setting an Opt-out cookie when possible) and auto clicking CSS selectors (clicking decline for the user)<br />
'''<br />
Firefox iOS V121 (Dec 19)'''<br />
* Mostly back-end updates<br />
<br />
'''Mozilla VPN V2.19 (12/06)'''<br />
* Mostly back-end updates<br />
<br />
'''Mozilla Monitor (Late Jan)'''<br />
* Content updates to existing KB in progress<br />
<br />
'''Pocket (Dec 12)'''<br />
* Returns Offline Listen feature<br />
* Returns Listen Button in Article View<br />
* Returns Premium Display settings<br />
* List Length expansion (more items on the device, less items 'missing')<br />
<br />
'''Off Train Updates (Firefox) - In progress'''<br />
* Consolidation of Password Advice (Desktop)(Date pending)<br />
* Firefox Profile Backup article updates (Desktop)(Date pending) - Updates to clarify file path instructions<br />
* Add-ons updates (Android)(Dec 14th): updates to finding and installing add-ons for Android<br />
* Firefox Translate Updates (Desktop) (Dec 22) - FAQ and informational updates<br />
<br />
'''Area's of Interest'''<br />
* Review Checker (Fakespot Integration) Inbound (Desktop and Mobile)<br />
** Plans are progressing to increase the user cohort for the Review Checker integration. Moving from ~2MM towards 8MM en-US users. <br />
** Product teams have indicated they are going to spend more time iterating and experimenting with the Review Checker Integration<br />
** Product team is still very interested in aggregating and reviewing any inbound from users related to the Review checker integration<br />
** Details on tracking inbound for Review checker can be found [https://support.mozilla.org/en-US/forums/contributors/716579#post-86316 here]<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/kb/locales/ca/ Catalan] and [https://support.mozilla.org/kb/locales/id/ Indonesian] have new locale leaders<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-12-13&diff=1249211Support/Weekly Meetings/Agenda 2023-12-132023-12-13T16:29:34Z<p>JR Johnson: /* PRODUCT UPDATES */ Minor updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mzl.la/sumo-2023-12-13 AirMozilla] or [https://youtube.com/live/kfShO0BKUjg?feature=share YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/events/sumo-community-meeting-december-2023/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim Maks]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thanks to everybody who helped us with Spanish translation (those who translate & review) for the past 3 months. <br />
# Congratulations to [https://support.mozilla.org/user/handisutrian/ Handi S] for being a new locale leader for [https://support.mozilla.org/kb/locales/id/ Indonesian team]<br />
# Thanks to 2.3K contributors on the forum, 116 contributors on the English KB, 365 contributors to our non-English KB, 24 contributors on the Social Support and 17 contributors for the Play Store Support who have contributed throughout the year. HUGE THANK YOU!!!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
* CX is moving to Strategy and Operations team - Justin<br />
* [https://docs.google.com/presentation/d/1j7XLZarGnKCOMG7ggPQecbfttr4rVx4Ia7zmprrK2hA/edit?usp=sharing 2023 recap] - [https://mzl.la/41k3Gko dashboard]<br />
** [https://blog.mozilla.org/sumo/2023/12/07/whats-up-with-sumo-q4-2023/ Q4 recap]<br />
* New policy around [https://support.mozilla.org/forums/contributors/716669?last=86622 the use of generative AI tools] in our community<br />
* Call for help — [https://support.mozilla.org/forums/l10n-forum/716602 Spanish-speaking contributors needed]<br />
* Platform updates: <br />
** [https://support.mozilla.org/forums/contributors/716649?last=86598 Kitsune documentation moved to GitHub page]<br />
** [https://support.mozilla.org/forums/l10n-forum/716620?last=86446 Recent improvements]<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
* SUMO will have a presence at [https://support.mozilla.org/forums/contributors/716646?last=86542 FOSDEM]<br />
* [https://stateof.mozilla.org/ State of Mozilla in 2023]<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
'''Firefox Desktop V121 (Dec 19)'''<br />
* Firefox Suggest About:preferences change: Minor visuals changes for Checkbox's vs toggles<br />
* Highlight and Comment on PDFs [Validating]: Allow users to select and highlight text in the PDF document and highlight it visually<br />
<br />
'''Firefox Android V121 (Dec 19)'''<br />
* Cookie Banner Reduction[Germany]: Firefox will attempt to automatically opt users out of cookie settings by utilizing cookie injection (Setting an Opt-out cookie when possible) and auto clicking CSS selectors (clicking decline for the user)<br />
'''<br />
Firefox iOS V121 (Dec 19)'''<br />
* Mostly back-end updates<br />
<br />
'''Mozilla VPN V2.19 (12/06)'''<br />
* Mostly back-end updates<br />
<br />
'''Mozilla Monitor (Late Jan)'''<br />
* Content updates to existing KB in progress<br />
<br />
Pocket (Dec 12)<br />
* Returns Offline Listen feature<br />
* Returns Listen Button in Article View<br />
* Returns Premium Display settings<br />
* List Length expansion (more items on the device, less items 'missing')<br />
<br />
'''Off Train Updates (Firefox) - In progress'''<br />
* Consolidation of Password Advice (Desktop)(Date pending)<br />
* Firefox Profile Backup article updates (Desktop)(Date pending) - Updates to clarify file path instructions<br />
* Add-ons updates (Android)(Dec 14th): updates to finding and installing add-ons for Android<br />
* Firefox Translate Updates (Desktop) (Dec 22) - FAQ and informational updates<br />
<br />
'''Area's of Interest'''<br />
* Review Checker (Fakespot Integration) Inbound (Desktop and Mobile)<br />
** Plans are progressing to increase the user cohort for the Review Checker integration. Moving from ~2MM towards 8MM en-US users. <br />
** Product teams have indicated they are going to spend more time iterating and experimenting with the Review Checker Integration<br />
** Product team is still very interested in aggregating and reviewing any inbound from users related to the Review checker integration<br />
** Details on tracking inbound for Review checker can be found [https://support.mozilla.org/en-US/forums/contributors/716579#post-86316 here]<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/kb/locales/ca/ Catalan] and [https://support.mozilla.org/kb/locales/id/ Indonesian] have new locale leaders<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-12-13&diff=1249210Support/Weekly Meetings/Agenda 2023-12-132023-12-13T16:26:59Z<p>JR Johnson: /* PRODUCT UPDATES */ Additions to product support area</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mzl.la/sumo-2023-12-13 AirMozilla] or [https://youtube.com/live/kfShO0BKUjg?feature=share YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/events/sumo-community-meeting-december-2023/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim Maks]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thanks to everybody who helped us with Spanish translation (those who translate & review) for the past 3 months. <br />
# Congratulations to [https://support.mozilla.org/user/handisutrian/ Handi S] for being a new locale leader for [https://support.mozilla.org/kb/locales/id/ Indonesian team]<br />
# Thanks to 2.3K contributors on the forum, 116 contributors on the English KB, 365 contributors to our non-English KB, 24 contributors on the Social Support and 17 contributors for the Play Store Support who have contributed throughout the year. HUGE THANK YOU!!!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
* CX is moving to Strategy and Operations team - Justin<br />
* [https://docs.google.com/presentation/d/1j7XLZarGnKCOMG7ggPQecbfttr4rVx4Ia7zmprrK2hA/edit?usp=sharing 2023 recap] - [https://mzl.la/41k3Gko dashboard]<br />
** [https://blog.mozilla.org/sumo/2023/12/07/whats-up-with-sumo-q4-2023/ Q4 recap]<br />
* New policy around [https://support.mozilla.org/forums/contributors/716669?last=86622 the use of generative AI tools] in our community<br />
* Call for help — [https://support.mozilla.org/forums/l10n-forum/716602 Spanish-speaking contributors needed]<br />
* Platform updates: <br />
** [https://support.mozilla.org/forums/contributors/716649?last=86598 Kitsune documentation moved to GitHub page]<br />
** [https://support.mozilla.org/forums/l10n-forum/716620?last=86446 Recent improvements]<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
* SUMO will have a presence at [https://support.mozilla.org/forums/contributors/716646?last=86542 FOSDEM]<br />
* [https://stateof.mozilla.org/ State of Mozilla in 2023]<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
'''Firefox Desktop V121 (Dec 19)'''<br />
* Firefox Suggest About:preferences change: Minor visuals changes for Checkbox's vs toggles<br />
* Highlight and Comment on PDFs [Validating]: Allow users to select and highlight text in the PDF document and highlight it visually<br />
<br />
'''Firefox Android V121 (Dec 19)'''<br />
* Cookie Banner Reduction[Germany]: Firefox will attempt to automatically opt users out of cookie settings by utilizing cookie injection (Setting an Opt-out cookie when possible) and auto clicking CSS selectors (clicking decline for the user)<br />
'''<br />
Firefox iOS V121 (Dec 19)'''<br />
* Mostly back-end updates<br />
<br />
'''Mozilla VPN V2.19 (12/06)'''<br />
* Mostly back-end updates<br />
<br />
'''Mozilla Monitor (Late Jan)'''<br />
* Content updates to existing KB in progress<br />
<br />
'''Off Train Updates (Firefox) - In progress'''<br />
* Consolidation of Password Advice (Desktop)(Date pending)<br />
* Firefox Profile Backup article updates (Desktop)(Date pending) - Updates to clarify file path instructions<br />
* Add-ons updates (Android)(Dec 14th): updates to finding and installing add-ons for Android<br />
* Firefox Translate Updates (Desktop) (Dec 22) - FAQ and informational updates<br />
<br />
'''Area's of Interest'''<br />
* Review Checker (Fakespot Integration) Inbound (Desktop and Mobile)<br />
** Plans are progressing to increase the user cohort for the Review Checker integration. Moving from ~2MM towards 8MM en-US users. <br />
** Product teams have indicated they are going to spend more time iterating and experimenting with the Review Checker Integration<br />
** Product team is still very interested in aggregating and reviewing any inbound from users related to the Review checker integration<br />
** Details on tracking inbound for Review checker can be found [https://support.mozilla.org/en-US/forums/contributors/716579#post-86316 here]<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/kb/locales/ca/ Catalan] and [https://support.mozilla.org/kb/locales/id/ Indonesian] have new locale leaders<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-12-13&diff=1249209Support/Weekly Meetings/Agenda 2023-12-132023-12-13T16:20:46Z<p>JR Johnson: /* PRODUCT UPDATES */ Upcoming release updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mzl.la/sumo-2023-12-13 AirMozilla] or [https://youtube.com/live/kfShO0BKUjg?feature=share YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/events/sumo-community-meeting-december-2023/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim Maks]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thanks to everybody who helped us with Spanish translation (those who translate & review) for the past 3 months. <br />
# Congratulations to [https://support.mozilla.org/user/handisutrian/ Handi S] for being a new locale leader for [https://support.mozilla.org/kb/locales/id/ Indonesian team]<br />
# Thanks to 2.3K contributors on the forum, 116 contributors on the English KB, 365 contributors to our non-English KB, 24 contributors on the Social Support and 17 contributors for the Play Store Support who have contributed throughout the year. HUGE THANK YOU!!!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
* CX is moving to Strategy and Operations team - Justin<br />
* [https://docs.google.com/presentation/d/1j7XLZarGnKCOMG7ggPQecbfttr4rVx4Ia7zmprrK2hA/edit?usp=sharing 2023 recap] - [https://mzl.la/41k3Gko dashboard]<br />
** [https://blog.mozilla.org/sumo/2023/12/07/whats-up-with-sumo-q4-2023/ Q4 recap]<br />
* New policy around [https://support.mozilla.org/forums/contributors/716669?last=86622 the use of generative AI tools] in our community<br />
* Call for help — [https://support.mozilla.org/forums/l10n-forum/716602 Spanish-speaking contributors needed]<br />
* Platform updates: <br />
** [https://support.mozilla.org/forums/contributors/716649?last=86598 Kitsune documentation moved to GitHub page]<br />
** [https://support.mozilla.org/forums/l10n-forum/716620?last=86446 Recent improvements]<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
* SUMO will have a presence at [https://support.mozilla.org/forums/contributors/716646?last=86542 FOSDEM]<br />
* [https://stateof.mozilla.org/ State of Mozilla in 2023]<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Firefox Desktop V121 (Dec 19)<br />
* Firefox Suggest About:preferences change: Minor visuals changes for Checkbox's vs toggles<br />
* Highlight and Comment on PDFs [Validating]: Allow users to select and highlight text in the PDF document and highlight it visually<br />
<br />
Firefox Android V121 (Dec 19)<br />
* Cookie Banner Reduction[Germany]: Firefox will attempt to automatically opt users out of cookie settings by utilizing cookie injection (Setting an Opt-out cookie when possible) and auto clicking CSS selectors (clicking decline for the user)<br />
<br />
Firefox iOS V121 (Dec 19)<br />
* Mostly back-end updates<br />
<br />
Mozilla VPN V2.19 (12/06)<br />
* Mostly back-end updates<br />
<br />
Mozilla Monitor (Late Jan)<br />
* Content updates to existing KB in progress<br />
<br />
Off Train Updates (Firefox) - In progress<br />
* Consolidation of Password Advice (Desktop)(Date pending)<br />
* Firefox Profile Backup article updates (Desktop)(Date pending) - Updates to clarify file path instructions<br />
* Add-ons updates (Android)(Dec 14th): updates to finding and installing add-ons for Android<br />
* Firefox Translate Updates (Desktop) (Dec 22) - FAQ and informational updates<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/kb/locales/ca/ Catalan] and [https://support.mozilla.org/kb/locales/id/ Indonesian] have new locale leaders<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-11-15&diff=1248985Support/Weekly Meetings/Agenda 2023-11-152023-11-15T17:07:40Z<p>JR Johnson: /* PARTICIPANTS */ attendees</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mzl.la/sumo-2023-11-15 AirMozilla] or [https://youtube.com/live/dOLnSi3tzYk?feature=share YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/events/sumo-community-meeting-november-2023/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim Maks]<br />
* Josh C. <br />
* Justin R. <br />
* Brittany Luong<br />
* Olivia O<br />
* Simeon V. <br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thanks to SUMO locale leaders who have accepted my invitation to join the mailing list.<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Welcome Britney! <br />
# [https://blog.mozilla.org/addons/2023/11/01/is-your-extension-ready-for-firefox-for-android/ Android add-ons full support] & [https://extensionworkshop.com extension workshop] - Simeon Vincent <br />
# Platform updates: <br />
## [https://support.mozilla.org/en-US/forums/l10n-forum/716620?last=86446 Recent improvements]<br />
## [https://support.mozilla.org/forums/contributors/716632#post-86486 Upcoming maintenance]<br />
# Call for help: <br />
## Help us to sort out in-app links (Lmk if you're interested to help out!)<br />
## [https://support.mozilla.org/forums/l10n-forum/716602#post-86379 Call for help — Spanish-speaking contributors needed]<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# [https://groups.google.com/a/mozilla.org/g/firefox-dev/c/QnfydsDj48o/m/8WadV0_dBQAJ?pli=1 Firefox development is moving from Mercurial to Git] ([https://news.ycombinator.com/item?id=38160161 ycombinator])<br />
# [https://blog.mozilla.org/products/mdn/responsibly-empowering-developers-with-ai-on-mdn/ AI on MDN]<br />
# FOSDEM is coming in early February next year. [https://discourse.mozilla.org/t/call-for-talks-fosdem-2024/124148 Submit a talk] or [https://discourse.mozilla.org/t/call-for-volunteers-fosdem-2024-brussels-belgium-3-4th-of-february-2024/124227 sign up as a volunteer] if you're up for it. <br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
* [https://support.mozilla.org/forums/contributors/716579?last=86316 Review checkers] update<br />
<br />
'''Firefox Desktop V120'''<br />
* [https://support.mozilla.org/en-US/kb/make-firefox-automatically-open-when-you-start-you Launch Firefox on OS restart/login for windows ]<br />
* Cookie Banner Reduction PBM (Germany Only)<br />
* [https://support.mozilla.org/en-US/kb/global-privacy-control Global Privacy Control] <br />
* Simplified Nav in PBM<br />
** Data Clearance action<br />
* ETP copy/paste without site tracking<br />
* Add-ons picker screen in about:welcome<br />
<br />
'''Firefox Mobile V120'''<br />
* Simplified Nav [Android]<br />
* Suggest on Android<br />
* Review Checker [Android/iOS]<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# SUMO Locale Leader mailing list<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-11-15&diff=1248984Support/Weekly Meetings/Agenda 2023-11-152023-11-15T16:15:10Z<p>JR Johnson: /* PRODUCT UPDATES */ Product Updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mzl.la/sumo-2023-11-15 AirMozilla] or [https://youtube.com/live/dOLnSi3tzYk?feature=share YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/events/sumo-community-meeting-november-2023/ community portal]):<br />
* [https://support.mozilla.org/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim Maks]<br />
* <br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thanks to SUMO locale leaders who have accepted my invitation to join the mailing list.<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Welcome Britney! <br />
# [https://blog.mozilla.org/addons/2023/11/01/is-your-extension-ready-for-firefox-for-android/ Android add-ons full support] & [https://extensionworkshop.com extension workshop] - Simeon Vincent <br />
# Platform updates: <br />
## [https://support.mozilla.org/en-US/forums/l10n-forum/716620?last=86446 Recent improvements]<br />
## [https://support.mozilla.org/forums/contributors/716632#post-86486 Upcoming maintenance]<br />
# Call for help: <br />
## Help us to sort out in-app links (Lmk if you're interested to help out!)<br />
## [https://support.mozilla.org/forums/l10n-forum/716602#post-86379 Call for help — Spanish-speaking contributors needed]<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# [https://groups.google.com/a/mozilla.org/g/firefox-dev/c/QnfydsDj48o/m/8WadV0_dBQAJ?pli=1 Firefox development is moving from Mercurial to Git] ([https://news.ycombinator.com/item?id=38160161 ycombinator])<br />
# [https://blog.mozilla.org/products/mdn/responsibly-empowering-developers-with-ai-on-mdn/ AI on MDN]<br />
# FOSDEM is coming in early February next year. [https://discourse.mozilla.org/t/call-for-talks-fosdem-2024/124148 Submit a talk] or [https://discourse.mozilla.org/t/call-for-volunteers-fosdem-2024-brussels-belgium-3-4th-of-february-2024/124227 sign up as a volunteer] if you're up for it. <br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
* [https://support.mozilla.org/forums/contributors/716579?last=86316 Review checkers] update<br />
<br />
'''Firefox Desktop V120'''<br />
* [https://support.mozilla.org/en-US/kb/make-firefox-automatically-open-when-you-start-you Launch Firefox on OS restart/login for windows ]<br />
* Cookie Banner Reduction PBM (Germany Only)<br />
* [https://support.mozilla.org/en-US/kb/global-privacy-control Global Privacy Control] <br />
* Simplified Nav in PBM<br />
** Data Clearance action<br />
* ETP copy/paste without site tracking<br />
* Add-ons picker screen in about:welcome<br />
<br />
'''Firefox Mobile V120'''<br />
* Simplified Nav [Android]<br />
* Suggest on Android<br />
* Review Checker [Android/iOS]<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# SUMO Locale Leader mailing list<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Firefox119&diff=1248698Support/Firefox1192023-10-24T14:29:49Z<p>JR Johnson: /* What's new in Firefox 119 */ adding a link.</p>
<hr />
<div>= Firefox 119 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, Firefox for iOS, and Firefox Focus users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 119 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Review Checker Integration Released for Firefox Desktop<br />
||https://support.mozilla.org/en-US/kb/review-checker-review-quality || New<br />
|-<br />
|-<br />
| Edit PDFs by adding images and at text<br />
|https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer || New<br />
|-<br />
|-<br />
| Firefox View Updates<br />
|. || New<br />
|-<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - || -<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
'''Firefox Focus/Firefox Klar'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
=== Find out more ===<br />
Release notes<br />
* [https://www.mozilla.org/en-US/firefox/119.0/releasenotes/ Firefox Desktop]<br />
* [https://www-dev.allizom.org/en-US/firefox/android/119.0/releasenotes/ Firefox Android]<br />
* [https://www-dev.allizom.org/en-US/firefox/ios/119.0/releasenotes/ Firefox iOS]<br />
* [https://mzl.la/SUMO-release-scrum Support release scrum meeting]<br />
<br />
=== Review Checker Moderation 2023 List of changes ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Feature name !! Description !! Platform !! Tag !! Related article !! Bugzilla link !! Mozilla Connect discussion !! Common response<br />
|-<br />
| Review Checker Released for Firefox Desktop || Mozilla is testing ways on how we can provide more user value during the online shopping experience. The Review Checker is based on the Fakespot extension and we wanted to explore how we can integrate it in the Firefox browser to provide a more seamless way to research the products people are considering.<br />
|| Desktop || - || https://support.mozilla.org/en-US/kb/review-checker-review-quality || https://bugzilla.mozilla.org/show_bug.cgi?id=1855538 || - || -<br />
|-<br />
|-<br />
| Side Bar ||<br />
<gallery><br />
File:ReviewcheckerSidePanel.png<br />
</gallery><br />
||Desktop ||RCD:sidebar || || ||<br />
|-<br />
|-<br />
| Review Reliability Panel ||<br />
<gallery><br />
File:ReviewCheckerReliability.png<br />
</gallery><br />
||Desktop ||RCD:reliability || || ||<br />
|-<br />
|-<br />
| Adjusted Ratings ||<br />
<gallery><br />
File:ReviewcheckerRating.png<br />
</gallery><br />
||Desktop ||RCD:ratings || || ||<br />
|-<br />
|-<br />
| Highlights panel ||<br />
<gallery><br />
File:ReviewcheckerHighlights.png<br />
</gallery><br />
||Desktop ||RCD:highlights || || ||<br />
|-<br />
|-<br />
| Quality Panel ||<br />
<gallery><br />
File:ReviewcheckerQuality.png<br />
</gallery><br />
||Desktop ||RCD:quality || || ||<br />
|-<br />
|-<br />
| Settings Panel ||<br />
<gallery><br />
File:ReviewcheckerSettings.png<br />
</gallery><br />
||Desktop ||RCD:settings || || ||<br />
|-<br />
|-<br />
| Data/Privacy Policy ||When users ask about the data or privacy policy as it relates to the Review checker integration. ||Desktop ||RCD:policy || || ||<br />
|-<br />
|-<br />
| Keyboard Navigation ||ability to use the sidebar fully with a keyboard along, does the side panel look as expected, Are there any other issues or inconveniences a user has with accessibility for this integration ||Desktop ||RCD:keyboard || || ||<br />
|-<br />
|-<br />
| Language ||Were the features and functionality understood from the content provided within the integration ||Desktop ||RCD:language || || ||<br />
|-<br />
|-<br />
| Design ||Does everything look as expected and work as expected? Colors, fonts, and layouts are clearly seen and users can read everything in the sidebard (i.e. shrpness, legibility, color contrast) ||Desktop ||RCD:design || || ||<br />
|-<br />
|}<br />
<br />
=== Inbounds monitoring ===<br />
We're tracking version 119 Desktop Forum inbounds as they relate to the main feature we are releasing with this Review Checker Integration. ''' [https://docs.google.com/spreadsheets/d/1IK8-6WTv9bGESdRW9nPUaxRwYcQtBAWV/edit?usp=sharing&ouid=114503582011505749635&rtpof=true&sd=true You should find the sheet HERE].'''<br />
<br />
=== Known issues ===<br />
Please refer to the following contributor discussions to learn more about the known issue:<br />
* [https://support.mozilla.org/en-US/forums/contributors/716499?last=86013 Firefox desktop release discussion]<br />
<br />
=== Dot releases ===<br />
* <br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-117-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/questions forum], or using the [https://addons.mozilla.org/firefox/addon/sumo-live-helper-/ SUMO Live Helper] add-on created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial/Verint] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-10-25&diff=1248652Support/Weekly Meetings/Agenda 2023-10-252023-10-19T13:50:26Z<p>JR Johnson: /* PRODUCT UPDATES */ Small changes</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* You can also watch the meeting, via [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=36e65702-4445-44ee-b894-b06100da4cf5 AirMozilla] or [https://www.youtube.com/watch?v=ngGImK-SPYw YouTube].<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/kelimutu/ Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/jcajinarobleto/ Josh]<br />
* Smith<br />
* Justin<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Shout out to [https://support.mozilla.org/en-US/user/markh2/ Mark Heijl] for his amazing job getting dutch article translations (incl. all the pocket ones) to a 100%!. And thank you [https://support.mozilla.org/en-US/user/Mad_Maks/ Tim] for bringing this to our attention!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Kiki is back!!! Welcome back Kiki! :D<br />
# Welcome David Rubino, Product Manager for Firefox Desktop - David Rubino will share the new “Competitive Tactics” process and both advise and take input on how the support community can help us be on the lookout for what our our competition is doing to try to take users from Firefox<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# '''FireFox accounts Rebrand:''' Firefox accounts is becoming Mozilla accounts. You can learn more about that here: [https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts Firefox accounts renamed to Mozilla accounts: What you need to know]<br />
## Over the years, Firefox accounts expanded its role beyond being solely an authentication solution for Firefox Sync. It now serves as Mozilla's main authentication and account management service for a wide range of products and services, supporting millions of active account customers globally. As such, the original "Firefox" branding no longer accurately reflects the broad scope of Mozilla's offerings.<br />
## [https://support.mozilla.org/en-US/kb/editorial-guidelines-mozilla-accounts Editorial guidelines for Mozilla accounts]<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V119 (Oct 24)<br />
* '''Review Checker''' integration into Firefox Desktop V119 and Android/IOS V12<br />
## Foxfooding is in progress currently. NDA'd contributors on Slack can join the Foxfooding channel non NDA'd contributors who are interested can get an invite. Share your preferred email with Sarto and we will ask the Foxfooding team to invite you. <br />
## We will be running a campaign similar to previous Major release sentiment tracking campaigns we have done in the past. We will request assistance in identifying inbound specific to the review checker integration, to label and add those questions to a tracking spreadsheet. More details to come via a discussion thread on SUMO in the upcoming weeks.<br />
## When this lands, it will be US only to start and will only work on 3 shopping sites. We should expect some follow up time to quality check the integration , add functionality, and ensure its working as intended in the US before it looks to be expanded to more shopping stores and regions.<br />
<br />
* Edit PDFs by adding images and alt text <br />
* Firefox view Updates<br />
<br />
Mobile V119<br />
* <br />
<br />
VPN/Relay<br />
* <br />
<br />
Thunderbird<br />
* <br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# '''Call for Localization Help!''': We need your help with localization for the [https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts Firefox accounts renamed to Mozilla accounts: What you need to know] article.<br />
# Upcoming updates to the Writing Guidelines and How to Capture Screenshots articles:<br />
## [https://support.mozilla.org/en-US/kb/writing-guide-knowledge-base-articles Writing guide for Knowledge Base articles]<br />
## [https://support.mozilla.org/en-US/kb/adding-screenshots How to make Screenshots]<br />
# [https://www.mozilla.org/en-US/careers/position/gh/5414620/ Our FTE Content Strategist role has been posted]! <br />
<br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
# What do you call a large number of Firefox users? A ''Mozillian''! Liked that joke and want some more? Check this page out: https://jokojokes.com/firefox-jokes.html.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Firefox119&diff=1248651Support/Firefox1192023-10-19T13:25:05Z<p>JR Johnson: /* Inbounds monitoring */ small change</p>
<hr />
<div>= Firefox 119 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, Firefox for iOS, and Firefox Focus users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 119 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Review Checker Integration Released for Firefox Desktop<br />
||https://support.mozilla.org/en-US/kb/review-checker-review-quality || New<br />
|-<br />
|-<br />
| Edit PDFs by adding images and at text<br />
| || New<br />
|-<br />
|-<br />
| Firefox View Updates<br />
|. || New<br />
|-<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - || -<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
'''Firefox Focus/Firefox Klar'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
=== Find out more ===<br />
Release notes<br />
* [https://www.mozilla.org/en-US/firefox/119.0/releasenotes/ Firefox Desktop]<br />
* [https://www-dev.allizom.org/en-US/firefox/android/119.0/releasenotes/ Firefox Android]<br />
* [https://www-dev.allizom.org/en-US/firefox/ios/119.0/releasenotes/ Firefox iOS]<br />
* [https://mzl.la/SUMO-release-scrum Support release scrum meeting]<br />
<br />
=== Review Checker Moderation 2023 List of changes ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Feature name !! Description !! Platform !! Tag !! Related article !! Bugzilla link !! Mozilla Connect discussion !! Common response<br />
|-<br />
| Review Checker Released for Firefox Desktop || Mozilla is testing ways on how we can provide more user value during the online shopping experience. The Review Checker is based on the Fakespot extension and we wanted to explore how we can integrate it in the Firefox browser to provide a more seamless way to research the products people are considering.<br />
|| Desktop || - || https://support.mozilla.org/en-US/kb/review-checker-review-quality || https://bugzilla.mozilla.org/show_bug.cgi?id=1855538 || - || -<br />
|-<br />
|-<br />
| Side Bar ||<br />
<gallery><br />
File:ReviewcheckerSidePanel.png<br />
</gallery><br />
||Desktop ||RCD:sidebar || || ||<br />
|-<br />
|-<br />
| Review Reliability Panel ||<br />
<gallery><br />
File:ReviewCheckerReliability.png<br />
</gallery><br />
||Desktop ||RCD:reliability || || ||<br />
|-<br />
|-<br />
| Adjusted Ratings ||<br />
<gallery><br />
File:ReviewcheckerRating.png<br />
</gallery><br />
||Desktop ||RCD:ratings || || ||<br />
|-<br />
|-<br />
| Highlights panel ||<br />
<gallery><br />
File:ReviewcheckerHighlights.png<br />
</gallery><br />
||Desktop ||RCD:highlights || || ||<br />
|-<br />
|-<br />
| Quality Panel ||<br />
<gallery><br />
File:ReviewcheckerQuality.png<br />
</gallery><br />
||Desktop ||RCD:quality || || ||<br />
|-<br />
|-<br />
| Settings Panel ||<br />
<gallery><br />
File:ReviewcheckerSettings.png<br />
</gallery><br />
||Desktop ||RCD:settings || || ||<br />
|-<br />
|-<br />
| Data/Privacy Policy ||When users ask about the data or privacy policy as it relates to the Review checker integration. ||Desktop ||RCD:policy || || ||<br />
|-<br />
|-<br />
| Keyboard Navigation ||ability to use the sidebar fully with a keyboard along, does the side panel look as expected, Are there any other issues or inconveniences a user has with accessibility for this integration ||Desktop ||RCD:keyboard || || ||<br />
|-<br />
|-<br />
| Language ||Were the features and functionality understood from the content provided within the integration ||Desktop ||RCD:language || || ||<br />
|-<br />
|-<br />
| Design ||Does everything look as expected and work as expected? Colors, fonts, and layouts are clearly seen and users can read everything in the sidebard (i.e. shrpness, legibility, color contrast) ||Desktop ||RCD:design || || ||<br />
|-<br />
|}<br />
<br />
=== Inbounds monitoring ===<br />
We're tracking version 119 Desktop Forum inbounds as they relate to the main feature we are releasing with this Review Checker Integration. ''' [https://docs.google.com/spreadsheets/d/1ZP1uWe0l9WbCDHWrFM3vsvtmrsbfZP8cmklmMEzTJ8A/edit#gid=1405042183 You should find the sheet HERE].'''<br />
<br />
=== Known issues ===<br />
Please refer to the following contributor discussions to learn more about the known issue:<br />
* [https://support.mozilla.org/en-US/forums/contributors/716499?last=86013 Firefox desktop release discussion]<br />
<br />
=== Dot releases ===<br />
* <br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-117-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/questions forum], or using the [https://addons.mozilla.org/firefox/addon/sumo-live-helper-/ SUMO Live Helper] add-on created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial/Verint] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Firefox119&diff=1248650Support/Firefox1192023-10-19T13:23:39Z<p>JR Johnson: /* Review Checker Moderation 2023 List of changes */ Platform list</p>
<hr />
<div>= Firefox 119 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, Firefox for iOS, and Firefox Focus users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 119 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Review Checker Integration Released for Firefox Desktop<br />
||https://support.mozilla.org/en-US/kb/review-checker-review-quality || New<br />
|-<br />
|-<br />
| Edit PDFs by adding images and at text<br />
| || New<br />
|-<br />
|-<br />
| Firefox View Updates<br />
|. || New<br />
|-<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - || -<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
'''Firefox Focus/Firefox Klar'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
=== Find out more ===<br />
Release notes<br />
* [https://www.mozilla.org/en-US/firefox/119.0/releasenotes/ Firefox Desktop]<br />
* [https://www-dev.allizom.org/en-US/firefox/android/119.0/releasenotes/ Firefox Android]<br />
* [https://www-dev.allizom.org/en-US/firefox/ios/119.0/releasenotes/ Firefox iOS]<br />
* [https://mzl.la/SUMO-release-scrum Support release scrum meeting]<br />
<br />
=== Review Checker Moderation 2023 List of changes ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Feature name !! Description !! Platform !! Tag !! Related article !! Bugzilla link !! Mozilla Connect discussion !! Common response<br />
|-<br />
| Review Checker Released for Firefox Desktop || Mozilla is testing ways on how we can provide more user value during the online shopping experience. The Review Checker is based on the Fakespot extension and we wanted to explore how we can integrate it in the Firefox browser to provide a more seamless way to research the products people are considering.<br />
|| Desktop || - || https://support.mozilla.org/en-US/kb/review-checker-review-quality || https://bugzilla.mozilla.org/show_bug.cgi?id=1855538 || - || -<br />
|-<br />
|-<br />
| Side Bar ||<br />
<gallery><br />
File:ReviewcheckerSidePanel.png<br />
</gallery><br />
||Desktop ||RCD:sidebar || || ||<br />
|-<br />
|-<br />
| Review Reliability Panel ||<br />
<gallery><br />
File:ReviewCheckerReliability.png<br />
</gallery><br />
||Desktop ||RCD:reliability || || ||<br />
|-<br />
|-<br />
| Adjusted Ratings ||<br />
<gallery><br />
File:ReviewcheckerRating.png<br />
</gallery><br />
||Desktop ||RCD:ratings || || ||<br />
|-<br />
|-<br />
| Highlights panel ||<br />
<gallery><br />
File:ReviewcheckerHighlights.png<br />
</gallery><br />
||Desktop ||RCD:highlights || || ||<br />
|-<br />
|-<br />
| Quality Panel ||<br />
<gallery><br />
File:ReviewcheckerQuality.png<br />
</gallery><br />
||Desktop ||RCD:quality || || ||<br />
|-<br />
|-<br />
| Settings Panel ||<br />
<gallery><br />
File:ReviewcheckerSettings.png<br />
</gallery><br />
||Desktop ||RCD:settings || || ||<br />
|-<br />
|-<br />
| Data/Privacy Policy ||When users ask about the data or privacy policy as it relates to the Review checker integration. ||Desktop ||RCD:policy || || ||<br />
|-<br />
|-<br />
| Keyboard Navigation ||ability to use the sidebar fully with a keyboard along, does the side panel look as expected, Are there any other issues or inconveniences a user has with accessibility for this integration ||Desktop ||RCD:keyboard || || ||<br />
|-<br />
|-<br />
| Language ||Were the features and functionality understood from the content provided within the integration ||Desktop ||RCD:language || || ||<br />
|-<br />
|-<br />
| Design ||Does everything look as expected and work as expected? Colors, fonts, and layouts are clearly seen and users can read everything in the sidebard (i.e. shrpness, legibility, color contrast) ||Desktop ||RCD:design || || ||<br />
|-<br />
|}<br />
<br />
=== Inbounds monitoring ===<br />
We're tracking version 119 inbounds as they relate to the main feature we are releasing with this major release. ''' [https://docs.google.com/spreadsheets/d/1ZP1uWe0l9WbCDHWrFM3vsvtmrsbfZP8cmklmMEzTJ8A/edit#gid=1405042183 You should find the sheet HERE].'''<br />
<br />
=== Known issues ===<br />
Please refer to the following contributor discussions to learn more about the known issue:<br />
* [https://support.mozilla.org/en-US/forums/contributors/716499?last=86013 Firefox desktop release discussion]<br />
<br />
=== Dot releases ===<br />
* <br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-117-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/questions forum], or using the [https://addons.mozilla.org/firefox/addon/sumo-live-helper-/ SUMO Live Helper] add-on created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial/Verint] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Firefox119&diff=1248649Support/Firefox1192023-10-19T13:22:17Z<p>JR Johnson: /* Review Checker Moderation 2023 List of changes */ Additional descriptions added</p>
<hr />
<div>= Firefox 119 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, Firefox for iOS, and Firefox Focus users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 119 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Review Checker Integration Released for Firefox Desktop<br />
||https://support.mozilla.org/en-US/kb/review-checker-review-quality || New<br />
|-<br />
|-<br />
| Edit PDFs by adding images and at text<br />
| || New<br />
|-<br />
|-<br />
| Firefox View Updates<br />
|. || New<br />
|-<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - || -<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
'''Firefox Focus/Firefox Klar'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
=== Find out more ===<br />
Release notes<br />
* [https://www.mozilla.org/en-US/firefox/119.0/releasenotes/ Firefox Desktop]<br />
* [https://www-dev.allizom.org/en-US/firefox/android/119.0/releasenotes/ Firefox Android]<br />
* [https://www-dev.allizom.org/en-US/firefox/ios/119.0/releasenotes/ Firefox iOS]<br />
* [https://mzl.la/SUMO-release-scrum Support release scrum meeting]<br />
<br />
=== Review Checker Moderation 2023 List of changes ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Feature name !! Description !! Platform !! Tag !! Related article !! Bugzilla link !! Mozilla Connect discussion !! Common response<br />
|-<br />
| Review Checker Released for Firefox Desktop || Mozilla is testing ways on how we can provide more user value during the online shopping experience. The Review Checker is based on the Fakespot extension and we wanted to explore how we can integrate it in the Firefox browser to provide a more seamless way to research the products people are considering.<br />
|| All || - || https://support.mozilla.org/en-US/kb/review-checker-review-quality || https://bugzilla.mozilla.org/show_bug.cgi?id=1855538 || - || -<br />
|-<br />
|-<br />
| Side Bar ||<br />
<gallery><br />
File:ReviewcheckerSidePanel.png<br />
</gallery><br />
|| ||RCD:sidebar || || ||<br />
|-<br />
|-<br />
| REview Reliability Panel ||<br />
<gallery><br />
File:ReviewCheckerReliability.png<br />
</gallery><br />
|| ||RCD:reliability || || ||<br />
|-<br />
|-<br />
| Adjusted Ratings ||<br />
<gallery><br />
File:ReviewcheckerRating.png<br />
</gallery><br />
|| ||RCD:ratings || || ||<br />
|-<br />
|-<br />
| Highlights panel ||<br />
<gallery><br />
File:ReviewcheckerHighlights.png<br />
</gallery><br />
|| ||RCD:highlights || || ||<br />
|-<br />
|-<br />
| Quality Panel ||<br />
<gallery><br />
File:ReviewcheckerQuality.png<br />
</gallery><br />
|| ||RCD:quality || || ||<br />
|-<br />
|-<br />
| Settings Panel ||<br />
<gallery><br />
File:ReviewcheckerSettings.png<br />
</gallery><br />
|| ||RCD:settings || || ||<br />
|-<br />
|-<br />
| Data/Privacy Policy ||When users ask about the data or privacy policy as it relates to the Review checker integration. || ||RCD:policy || || ||<br />
|-<br />
|-<br />
| Keyboard Navigation ||ability to use the sidebar fully with a keyboard along, does the side panel look as expected, Are there any other issues or inconveniences a user has with accessibility for this integration || ||RCD:keyboard || || ||<br />
|-<br />
|-<br />
| Language ||Were the features and functionality understood from the content provided within the integration || ||RCD:language || || ||<br />
|-<br />
|-<br />
| Design ||Does everything look as expected and work as expected? Colors, fonts, and layouts are clearly seen and users can read everything in the sidebard (i.e. shrpness, legibility, color contrast) || ||RCD:design || || ||<br />
|-<br />
|}<br />
<br />
=== Inbounds monitoring ===<br />
We're tracking version 119 inbounds as they relate to the main feature we are releasing with this major release. ''' [https://docs.google.com/spreadsheets/d/1ZP1uWe0l9WbCDHWrFM3vsvtmrsbfZP8cmklmMEzTJ8A/edit#gid=1405042183 You should find the sheet HERE].'''<br />
<br />
=== Known issues ===<br />
Please refer to the following contributor discussions to learn more about the known issue:<br />
* [https://support.mozilla.org/en-US/forums/contributors/716499?last=86013 Firefox desktop release discussion]<br />
<br />
=== Dot releases ===<br />
* <br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-117-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/questions forum], or using the [https://addons.mozilla.org/firefox/addon/sumo-live-helper-/ SUMO Live Helper] add-on created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial/Verint] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Firefox119&diff=1248648Support/Firefox1192023-10-19T13:18:35Z<p>JR Johnson: /* Review Checker Moderation 2023 List of changes */ adding additional content.</p>
<hr />
<div>= Firefox 119 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, Firefox for iOS, and Firefox Focus users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 119 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Review Checker Integration Released for Firefox Desktop<br />
||https://support.mozilla.org/en-US/kb/review-checker-review-quality || New<br />
|-<br />
|-<br />
| Edit PDFs by adding images and at text<br />
| || New<br />
|-<br />
|-<br />
| Firefox View Updates<br />
|. || New<br />
|-<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - || -<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
'''Firefox Focus/Firefox Klar'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
=== Find out more ===<br />
Release notes<br />
* [https://www.mozilla.org/en-US/firefox/119.0/releasenotes/ Firefox Desktop]<br />
* [https://www-dev.allizom.org/en-US/firefox/android/119.0/releasenotes/ Firefox Android]<br />
* [https://www-dev.allizom.org/en-US/firefox/ios/119.0/releasenotes/ Firefox iOS]<br />
* [https://mzl.la/SUMO-release-scrum Support release scrum meeting]<br />
<br />
=== Review Checker Moderation 2023 List of changes ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Feature name !! Description !! Platform !! Tag !! Related article !! Bugzilla link !! Mozilla Connect discussion !! Common response<br />
|-<br />
| Review Checker Released for Firefox Desktop || Mozilla is testing ways on how we can provide more user value during the online shopping experience. The Review Checker is based on the Fakespot extension and we wanted to explore how we can integrate it in the Firefox browser to provide a more seamless way to research the products people are considering.<br />
|| All || - || https://support.mozilla.org/en-US/kb/review-checker-review-quality || https://bugzilla.mozilla.org/show_bug.cgi?id=1855538 || - || -<br />
|-<br />
|-<br />
| Side Bar ||<br />
<gallery><br />
File:ReviewcheckerSidePanel.png<br />
</gallery><br />
|| ||RCD:sidebar || || ||<br />
|-<br />
|-<br />
| REview Reliability Panel ||<br />
<gallery><br />
File:ReviewCheckerReliability.png<br />
</gallery><br />
|| ||RCD:reliability || || ||<br />
|-<br />
|-<br />
| Adjusted Ratings ||<br />
<gallery><br />
File:ReviewcheckerRating.png<br />
</gallery><br />
|| ||RCD:ratings || || ||<br />
|-<br />
|-<br />
| Highlights panel ||<br />
<gallery><br />
File:ReviewcheckerHighlights.png<br />
</gallery><br />
|| ||RCD:highlights || || ||<br />
|-<br />
|-<br />
| Quality Panel ||<br />
<gallery><br />
File:ReviewcheckerQuality.png<br />
</gallery><br />
|| ||RCD:quality || || ||<br />
|-<br />
|-<br />
| Settings Panel ||<br />
<gallery><br />
File:ReviewcheckerSettings.png<br />
</gallery><br />
|| ||RCD:settings || || ||<br />
|-<br />
|-<br />
| Data/Privacy Policy ||When users ask about the data or privacy policy as it relates to the Review checker integration. || ||RCD:policy || || ||<br />
|-<br />
|-<br />
| Keyboard Navigation || || ||RCD:keyboard || || ||<br />
|-<br />
|-<br />
| Language || || ||RCD:language || || ||<br />
|-<br />
|-<br />
| Design || || ||RCD:design || || ||<br />
|-<br />
|}<br />
<br />
=== Inbounds monitoring ===<br />
We're tracking version 119 inbounds as they relate to the main feature we are releasing with this major release. ''' [https://docs.google.com/spreadsheets/d/1ZP1uWe0l9WbCDHWrFM3vsvtmrsbfZP8cmklmMEzTJ8A/edit#gid=1405042183 You should find the sheet HERE].'''<br />
<br />
=== Known issues ===<br />
Please refer to the following contributor discussions to learn more about the known issue:<br />
* [https://support.mozilla.org/en-US/forums/contributors/716499?last=86013 Firefox desktop release discussion]<br />
<br />
=== Dot releases ===<br />
* <br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-117-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/questions forum], or using the [https://addons.mozilla.org/firefox/addon/sumo-live-helper-/ SUMO Live Helper] add-on created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial/Verint] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=File:ReviewcheckerSettings.png&diff=1248647File:ReviewcheckerSettings.png2023-10-19T13:17:02Z<p>JR Johnson: reviewcheckerSettings.png</p>
<hr />
<div>reviewcheckerSettings.png</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=File:ReviewcheckerQuality.png&diff=1248646File:ReviewcheckerQuality.png2023-10-19T13:16:20Z<p>JR Johnson: reviewcheckerQuality.png</p>
<hr />
<div>reviewcheckerQuality.png</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=File:ReviewcheckerHighlights.png&diff=1248645File:ReviewcheckerHighlights.png2023-10-19T13:15:34Z<p>JR Johnson: reviewcheckerHighlights.png</p>
<hr />
<div>reviewcheckerHighlights.png</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=File:ReviewcheckerRating.png&diff=1248644File:ReviewcheckerRating.png2023-10-19T13:14:47Z<p>JR Johnson: reviewcheckerRating.png</p>
<hr />
<div>reviewcheckerRating.png</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=File:ReviewCheckerReliability.png&diff=1248643File:ReviewCheckerReliability.png2023-10-19T13:13:56Z<p>JR Johnson: ReviewCheckerReliability.png</p>
<hr />
<div>ReviewCheckerReliability.png</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=File:ReviewcheckerSidePanel.png&diff=1248642File:ReviewcheckerSidePanel.png2023-10-19T13:12:44Z<p>JR Johnson: ReviewcheckerSidePanel.png</p>
<hr />
<div>ReviewcheckerSidePanel.png</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Firefox119&diff=1248641Support/Firefox1192023-10-19T13:06:48Z<p>JR Johnson: Updates to the sprint</p>
<hr />
<div>= Firefox 119 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, Firefox for iOS, and Firefox Focus users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 119 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Review Checker Integration Released for Firefox Desktop<br />
||https://support.mozilla.org/en-US/kb/review-checker-review-quality || New<br />
|-<br />
|-<br />
| Edit PDFs by adding images and at text<br />
| || New<br />
|-<br />
|-<br />
| Firefox View Updates<br />
|. || New<br />
|-<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - || -<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
'''Firefox Focus/Firefox Klar'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
=== Find out more ===<br />
Release notes<br />
* [https://www.mozilla.org/en-US/firefox/119.0/releasenotes/ Firefox Desktop]<br />
* [https://www-dev.allizom.org/en-US/firefox/android/119.0/releasenotes/ Firefox Android]<br />
* [https://www-dev.allizom.org/en-US/firefox/ios/119.0/releasenotes/ Firefox iOS]<br />
* [https://mzl.la/SUMO-release-scrum Support release scrum meeting]<br />
<br />
=== Review Checker Moderation 2023 List of changes ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Feature name !! Description !! Platform !! Tag !! Related article !! Bugzilla link !! Mozilla Connect discussion !! Common response<br />
|-<br />
| Review Checker Released for Firefox Desktop || Mozilla is testing ways on how we can provide more user value during the online shopping experience. The Review Checker is based on the Fakespot extension and we wanted to explore how we can integrate it in the Firefox browser to provide a more seamless way to research the products people are considering.<br />
|| All || - || https://support.mozilla.org/en-US/kb/review-checker-review-quality || https://bugzilla.mozilla.org/show_bug.cgi?id=1855538 || - || -<br />
|-<br />
|-<br />
| Side Bar || || ||RCD:sidebar || || ||<br />
|-<br />
|-<br />
| REview Reliability Panel || || ||RCD:reliability || || ||<br />
|-<br />
|-<br />
| Adjusted Ratings || || ||RCD:ratings || || ||<br />
|-<br />
|-<br />
| Highlights panel || || ||RCD:highlights || || ||<br />
|-<br />
|-<br />
| Quality Panel || || ||RCD:quality || || ||<br />
|-<br />
|-<br />
| Settings Panel || || ||RCD:settings || || ||<br />
|-<br />
|-<br />
| Data/Privacy Policy || || ||RCD:policy || || ||<br />
|-<br />
|-<br />
| Keyboard Navigation || || ||RCD:keyboard || || ||<br />
|-<br />
|-<br />
| Language || || ||RCD:language || || ||<br />
|-<br />
|-<br />
| Design || || ||RCD:design || || ||<br />
|-<br />
|}<br />
<br />
=== Inbounds monitoring ===<br />
We're tracking version 119 inbounds as they relate to the main feature we are releasing with this major release. ''' [https://docs.google.com/spreadsheets/d/1ZP1uWe0l9WbCDHWrFM3vsvtmrsbfZP8cmklmMEzTJ8A/edit#gid=1405042183 You should find the sheet HERE].'''<br />
<br />
=== Known issues ===<br />
Please refer to the following contributor discussions to learn more about the known issue:<br />
* [https://support.mozilla.org/en-US/forums/contributors/716499?last=86013 Firefox desktop release discussion]<br />
<br />
=== Dot releases ===<br />
* <br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-117-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/questions forum], or using the [https://addons.mozilla.org/firefox/addon/sumo-live-helper-/ SUMO Live Helper] add-on created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial/Verint] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Firefox119&diff=1248608Support/Firefox1192023-10-17T17:55:33Z<p>JR Johnson: /* Known issues */ Removed unrelated links for mobile and localization. We will need to update the link to whatever we post to the community discussion in Kitsune when ready.</p>
<hr />
<div>= Firefox 119 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, Firefox for iOS, and Firefox Focus users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 119 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Review Checker Integration Released for Firefox Desktop<br />
||https://support.mozilla.org/en-US/kb/review-checker-review-quality || New<br />
|-<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - || -<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
'''Firefox Focus/Firefox Klar'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
=== Find out more ===<br />
Release notes<br />
* [https://www.mozilla.org/en-US/firefox/119.0/releasenotes/ Firefox Desktop]<br />
* [https://mzl.la/SUMO-release-scrum Support release scrum meeting]<br />
<br />
=== MR 2023 List of changes ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Feature name !! Description !! Platform !! Tag !! Related article !! Bugzilla link !! Mozilla Connect discussion !! Common response<br />
|-<br />
| Review Checker Released for Firefox Desktop || Mozilla is testing ways on how we can provide more user value during the online shopping experience. The Review Checker is based on the Fakespot extension and we wanted to explore how we can integrate it in the Firefox browser to provide a more seamless way to research the products people are considering.<br />
|| All || - || https://support.mozilla.org/en-US/kb/review-checker-review-quality || https://bugzilla.mozilla.org/show_bug.cgi?id=1855538 || - || -<br />
|-<br />
|}<br />
<br />
=== Inbounds monitoring ===<br />
We're tracking version 119 inbounds as they relate to the main feature we are releasing with this major release. ''' [https://docs.google.com/spreadsheets/d/1ZP1uWe0l9WbCDHWrFM3vsvtmrsbfZP8cmklmMEzTJ8A/edit#gid=1405042183 You should find the sheet HERE].'''<br />
<br />
=== Known issues ===<br />
Please refer to the following contributor discussions to learn more about the known issue:<br />
* [https://support.mozilla.org/en-US/forums/contributors/716499?last=86013 Firefox desktop release discussion]<br />
<br />
=== Dot releases ===<br />
* <br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-117-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/questions forum], or using the [https://addons.mozilla.org/firefox/addon/sumo-live-helper-/ SUMO Live Helper] add-on created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial/Verint] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Firefox119&diff=1248607Support/Firefox1192023-10-17T17:53:00Z<p>JR Johnson: /* Find out more */ Minor changes. Removed Mobile release notes and udpated the link for 119 release. its a placeholder currently but will turn live once 119 release notes officially drop on the 24th.</p>
<hr />
<div>= Firefox 119 SUMO Sprint =<br />
<br />
=== What is SUMO Sprint? ===<br />
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, Firefox for iOS, and Firefox Focus users. Check out [https://wiki.mozilla.org/Support/SUMO_day this page] to learn more about it.<br />
<br />
=== What's new in Firefox 119 ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| Review Checker Integration Released for Firefox Desktop<br />
||https://support.mozilla.org/en-US/kb/review-checker-review-quality || New<br />
|-<br />
|}<br />
<br />
'''Firefox for Android'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - || -<br />
|}<br />
<br />
'''Firefox for iOS'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
'''Firefox Focus/Firefox Klar'''<br />
{| class="wikitable"<br />
|-<br />
! Description !! KB link !! Status<br />
|-<br />
| - || - ||-<br />
|}<br />
<br />
=== Find out more ===<br />
Release notes<br />
* [https://www.mozilla.org/en-US/firefox/119.0/releasenotes/ Firefox Desktop]<br />
* [https://mzl.la/SUMO-release-scrum Support release scrum meeting]<br />
<br />
=== MR 2023 List of changes ===<br />
'''Firefox Desktop'''<br />
{| class="wikitable"<br />
|-<br />
! Feature name !! Description !! Platform !! Tag !! Related article !! Bugzilla link !! Mozilla Connect discussion !! Common response<br />
|-<br />
| Review Checker Released for Firefox Desktop || Mozilla is testing ways on how we can provide more user value during the online shopping experience. The Review Checker is based on the Fakespot extension and we wanted to explore how we can integrate it in the Firefox browser to provide a more seamless way to research the products people are considering.<br />
|| All || - || https://support.mozilla.org/en-US/kb/review-checker-review-quality || https://bugzilla.mozilla.org/show_bug.cgi?id=1855538 || - || -<br />
|-<br />
|}<br />
<br />
=== Inbounds monitoring ===<br />
We're tracking version 119 inbounds as they relate to the main feature we are releasing with this major release. ''' [https://docs.google.com/spreadsheets/d/1ZP1uWe0l9WbCDHWrFM3vsvtmrsbfZP8cmklmMEzTJ8A/edit#gid=1405042183 You should find the sheet HERE].'''<br />
<br />
=== Known issues ===<br />
Please refer to the following contributor discussions to learn more about the known issue:<br />
* [https://support.mozilla.org/en-US/forums/contributors/716499?last=86013 Firefox desktop release discussion]<br />
* [https://support.mozilla.org/en-US/forums/contributors/716503?last=86018 Firefox mobile release discussion]<br />
* [https://support.mozilla.org/forums/l10n-forum Localization discussion]<br />
<br />
=== Dot releases ===<br />
* <br />
<br />
=== Heads up ===<br />
* <br />
* <br />
<br />
=== How to get involved in the sprint? ===<br />
Join us in our [https://community.mozilla.org/en/events/firefox-117-sumo-sprint/ community portal event] and contribute by:<br />
* Answer forum questions<br />
* Respond to actionable tweets<br />
<br />
==== Answer forum questions ====<br />
Many people visit [https://support.mozilla.org/questions our forum] to ask questions about Firefox. You can contribute by answering their questions directly on the [https://support.mozilla.org/questions forum], or using the [https://addons.mozilla.org/firefox/addon/sumo-live-helper-/ SUMO Live Helper] add-on created by SUMO contributors.<br />
<br />
==== Respond to actionable tweets ====<br />
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out [https://support.mozilla.org/kb/social-support-guidelines#w_how-do-i-get-involved this article] or take [https://mozilla.teachable.com/p/social-support this short course] to know more about how you can help people on Twitter. We strongly recommend existing community members to use [https://app.conversocial.com/ Conversocial/Verint] to reply to tweets from the official support account, [https://twitter.com/FirefoxSupport @FirefoxSupport].<br />
<br />
=== How can I get more help? ===<br />
You can join our [https://chat.mozilla.org/#/room/#SUMO:mozilla.org Matrix channel] to ask questions/join community discussion.</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-09-20&diff=1248062Support/Weekly Meetings/Agenda 2023-09-202023-09-20T16:04:13Z<p>JR Johnson: /* TOPIC OF THE WEEK */ updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/jcajinarobleto/ Josh]<br />
* Smith<br />
* Justin<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# <br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# '''Rebrand:''' Firefox accounts is becoming Mozilla accounts. <br />
# '''Review Checker''' integration into Firefox Desktop V119 and Android/IOS V12<br />
## Foxfooding is in progress currently. NDA'd contributors on Slack can join the Foxfooding channel non NDA'd contributors who are interested can get an invite. Share your preferred email with Sarto and we will ask the Foxfooding team to invite you. <br />
## We will be running a campaign similar to previous Major release sentiment tracking campaigns we have done in the past. We will request assistance in identifying inbound specific to the review checker integration, to label and add those questions to a tracking spreadsheet. More details to come via a discussion thread on SUMO in the upcoming weeks.<br />
## When this lands, it will be US only to start and will only work on 3 shopping sites. We should expect some follow up time to quality check the integration , add functionality, and ensure its working as intended in the US before it looks to be expanded to more shopping stores and regions.<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# Did you know that International Red Panda Day was on Saturday, Sept. 16? Check out the blog post [https://blog.mozilla.org/en/internet-culture/firefox-irl-for-red-panda-day/ Seeing a Firefox IRL] on the Mozilla blog!<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V118 (Sept 26)<br />
* [https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting Finger Printing protections update]<br />
* [https://bugzilla.mozilla.org/show_bug.cgi?id=1851214 Google Trending predictions - Awesome Bar Drop-down]<br />
* FxA 3rd Party Authentication<br />
* [https://support.mozilla.org/en-US/kb/browsing-history-firefox New Interaction metrics turned on in 118]<br />
<br />
Mobile V118 (Sept 26)<br />
* [Android] In browser printing<br />
<br />
VPN/Relay<br />
* [VPN] [https://support.mozilla.org/en-US/kb/how-add-devices-your-mozilla-vpn-subscription New 'My Devices' page] (Sept 26)<br />
<br />
Pocket<br />
* <br />
<br />
Thunderbird<br />
*<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Content Community Best Practices for Bugzilla Tickets<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-09-20&diff=1248061Support/Weekly Meetings/Agenda 2023-09-202023-09-20T15:58:07Z<p>JR Johnson: /* CONTRIBUTORS SHOUTOUT */ updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/jcajinarobleto/ Josh]<br />
* Smith<br />
* Justin<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# <br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# '''Rebrand:''' Firefox accounts is becoming Mozilla accounts. <br />
# '''Review Checker''' integration into Firefox Desktop V119 and Android/IOS V120<br />
## Fox fooding is in progress currently. NDA'd contributors on Slack can join the fox fooding channel non NDA'd contributors who are interested can get an invite. Share your preferred email with Sarto and we will ask the Fox-fooding team to invite you. <br />
## We will be running a campaign similar to previous Major release sentiment tracking campaigns we have done in the past. We will request assistance in identifying inbound specific to the review checker integration, to label and add those questions to a tracking spreadsheet. More details to come via a discussion thread on SUMO in the upcoming weeks. <br />
<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# Did you know that International Red Panda Day was on Saturday, Sept. 16? Check out the blog post [https://blog.mozilla.org/en/internet-culture/firefox-irl-for-red-panda-day/ Seeing a Firefox IRL] on the Mozilla blog!<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V118 (Sept 26)<br />
* [https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting Finger Printing protections update]<br />
* [https://bugzilla.mozilla.org/show_bug.cgi?id=1851214 Google Trending predictions - Awesome Bar Drop-down]<br />
* FxA 3rd Party Authentication<br />
* [https://support.mozilla.org/en-US/kb/browsing-history-firefox New Interaction metrics turned on in 118]<br />
<br />
Mobile V118 (Sept 26)<br />
* [Android] In browser printing<br />
<br />
VPN/Relay<br />
* [VPN] [https://support.mozilla.org/en-US/kb/how-add-devices-your-mozilla-vpn-subscription New 'My Devices' page] (Sept 26)<br />
<br />
Pocket<br />
* <br />
<br />
Thunderbird<br />
*<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Content Community Best Practices for Bugzilla Tickets<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-09-20&diff=1248060Support/Weekly Meetings/Agenda 2023-09-202023-09-20T15:57:38Z<p>JR Johnson: Minor updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/jcajinarobleto/ Josh]<br />
* Smith<br />
* Justin<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Big thanks to [https://support.mozilla.org/en-US/user/plwt/ Paul] who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful. <br />
# <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# '''Rebrand:''' Firefox accounts is becoming Mozilla accounts. <br />
# '''Review Checker''' integration into Firefox Desktop V119 and Android/IOS V120<br />
## Fox fooding is in progress currently. NDA'd contributors on Slack can join the fox fooding channel non NDA'd contributors who are interested can get an invite. Share your preferred email with Sarto and we will ask the Fox-fooding team to invite you. <br />
## We will be running a campaign similar to previous Major release sentiment tracking campaigns we have done in the past. We will request assistance in identifying inbound specific to the review checker integration, to label and add those questions to a tracking spreadsheet. More details to come via a discussion thread on SUMO in the upcoming weeks. <br />
<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# Did you know that International Red Panda Day was on Saturday, Sept. 16? Check out the blog post [https://blog.mozilla.org/en/internet-culture/firefox-irl-for-red-panda-day/ Seeing a Firefox IRL] on the Mozilla blog!<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V118 (Sept 26)<br />
* [https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting Finger Printing protections update]<br />
* [https://bugzilla.mozilla.org/show_bug.cgi?id=1851214 Google Trending predictions - Awesome Bar Drop-down]<br />
* FxA 3rd Party Authentication<br />
* [https://support.mozilla.org/en-US/kb/browsing-history-firefox New Interaction metrics turned on in 118]<br />
<br />
Mobile V118 (Sept 26)<br />
* [Android] In browser printing<br />
<br />
VPN/Relay<br />
* [VPN] [https://support.mozilla.org/en-US/kb/how-add-devices-your-mozilla-vpn-subscription New 'My Devices' page] (Sept 26)<br />
<br />
Pocket<br />
* <br />
<br />
Thunderbird<br />
*<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Content Community Best Practices for Bugzilla Tickets<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-09-20&diff=1248059Support/Weekly Meetings/Agenda 2023-09-202023-09-20T15:55:21Z<p>JR Johnson: /* PRODUCT UPDATES */ minor update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/jcajinarobleto/ Josh]<br />
* Smith<br />
* Justin<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Big thanks to [https://support.mozilla.org/en-US/user/plwt/ Paul] who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful. <br />
# <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# '''Rebrand:''' Firefox accounts is becoming Mozilla accounts. <br />
# '''Review Checker''' integration into Firefox Desktop V119 and Android/IOS V120<br />
## Fox fooding is in progress currently. NDA'd contributors on Slack can join the fox fooding channel non NDA'd contributors who are interested can get an invite. Share your preferred email with Sarto and we will ask the Fox-fooding team to invite you. <br />
## We will be running a campaign similar to previous Major release sentiment tracking campaigns we have done in the past. We will request assistance in identifying inbound specific to the review checker integration, to label and add those questions to a tracking spreadsheet. More details to come via a discussion thread on SUMO in the upcoming weeks. <br />
<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# Did you know that International Red Panda Day was on Saturday, Sept. 16? Check out the blog post [https://blog.mozilla.org/en/internet-culture/firefox-irl-for-red-panda-day/ Seeing a Firefox IRL] on the Mozilla blog!<br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the bi-weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V118<br />
* [https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting Finger Printing protections update]<br />
* [https://bugzilla.mozilla.org/show_bug.cgi?id=1851214 Google Trending predictions - Awesome Bar Drop-down]<br />
* FxA 3rd Party Authentication<br />
* [https://support.mozilla.org/en-US/kb/browsing-history-firefox New Interaction metrics turned on in 118]<br />
<br />
Mobile V118 <br />
* [Android] In browser printing<br />
<br />
VPN/Relay<br />
* [VPN] [https://support.mozilla.org/en-US/kb/how-add-devices-your-mozilla-vpn-subscription New 'My Devices']<br />
<br />
Pocket<br />
* <br />
<br />
Thunderbird<br />
*<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Content Community Best Practices for Bugzilla Tickets<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-08-16&diff=1247661Support/Weekly Meetings/Agenda 2023-08-162023-08-16T17:12:25Z<p>JR Johnson: /* PARTICIPANTS */ updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* Usama Khan - Product Manager (Firefox Desktop)<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]<br />
* Lucas<br />
* Josh<br />
* Smith<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful. <br />
# Thanks to [https://support.mozilla.org/en-US/user/jscher2000| Jscher2000], [https://support.mozilla.org/en-US/user/dannycolin/| Danny Colin], [https://support.mozilla.org/en-US/user/plwt/| Paul], [https://support.mozilla.org/en-US/user/jonzn4SUSE/| jonzn4SUSE], [https://support.mozilla.org/en-US/user/Dan2023/| Dan], [https://support.mozilla.org/en-US/user/TyDraniu/| TyDraniu], and [https://support.mozilla.org/en-US/user/zulqarnainjabbar99/| Zulqarnainjabbar99] for your input on my thread about [https://support.mozilla.org/en-US/forums/contributors/716423?page=1| UX Pain points] leading to users leaving Firefox in the first 30 days.<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto. <br />
# A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the [https://support.mozilla.org/forums/contributors/716354?last=85695 contributor forum]. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming. <br />
<br />
Desktop V117 (Aug 29)<br />
* Full Page Translations<br />
* Expand recently closed tabs to include all windows<br />
<br />
Mobile V117 (Aug 29)<br />
* [Android] Unified Search update + adding field to set custom search engine suggestion URL<br />
<br />
VPN/Relay<br />
* VPN V2.16 (Aug 8th): Removal of give feedback option<br />
* Relay Territory expansion (Aug 1): Cyprus, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia, Poland, Denmark, Czech Republic, Romania, Hungary, Bulgaria, Croatia <br />
<br />
Pocket<br />
* Pocket Account to FxAccount migration (Aug 16th)<br />
<br />
Thunderbird<br />
* Thunderbird 115 is rolling out fine so far. Please check out the contributor forum thread, [https://support.mozilla.org/en-US/forums/contributors/716419 thread 716419], and the [https://wiki.mozilla.org/Thunderbird/Support/TB115.0SupportIssues Thunderbird 115 support report].<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updates to the "Edit Article Metadata" link when localizing KB articles<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support:Community_Calls&diff=1247653Support:Community Calls2023-08-16T15:55:58Z<p>JR Johnson: /* 2023 Agenda */ test</p>
<hr />
<div>{{SUMONavbar}}<br><br />
<br />
= SUMO Community Calls =<br />
== Meeting Details ==<br />
=== Meeting schedule ===<br />
On Wednesday, every 4 weeks. Mostly the week before Firefox train release (meeting duration approx. 45 minutes) at:<br />
<br>17:00 UTC ([http://www.thetimezoneconverter.com/?t=17:00&tz=UTC& Time converter])<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
'''PLEASE NOTE:''' Daylight Saving Time may affect the starting time of the meeting, depending on your time zone and region.<br />
Please check the following pages for more details:<br />
*http://www.timeanddate.com/time/dst/<br />
*https://www.timeanddate.com/time/dst/2022.html<br />
<br />
=== Calendar ===<br />
This wiki page may not always have the most current information. Please refer to the following calendar for up-to-date scheduling: <br />
*[https://calendar.google.com/calendar/u/0/embed?src=mozilla.com_707562313032@resource.calendar.google.com&ctz=Asia/Jakarta Public - SUMO Community], [https://calendar.google.com/calendar/ical/mozilla.com_707562313032%40resource.calendar.google.com/public/basic.ics iCal Import]<br />
<br />
=== Zoom and streaming details ===<br />
Phone call details:<br />
*Toll-free: +1 888 475 4499, then 490084542# then # to skip Participant ID<br />
*Skype (free): +1 888 475 4499, then 490084542# then # to skip Participant ID<br />
<br />
Participate in the video:<br />
*Zoom room: [https://mozilla.zoom.us/j/490084542 490084542]<br />
<br />
Stream the meeting:<br />
*[https://youtube.com/Mozilla/videos Watch the meeting live via YouTube]<br />
*Recordings may be available on '''[https://air.mozilla.org/ Air Mozilla]'''.<br />
**The '''live''' meeting should also be available on Air Mozilla.<br>Please check the meeting notes for the actual link for a specific meeting.<br />
<br />
=== Live chat ===<br />
You can also join our live chat in the following channel:<br />
*[https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] – Matrix channel<br />
<br />
{{admon/note|Apart from the community meeting, you can also join the [[Support:KB_Calls|KB Calls]] or [[Support/Useful_Mozilla-wide_meetings|these other meetings]] to get the latest updates about Mozilla and its products.}}<br />
<br />
== Template agenda ==<br />
<br />
'''Make a copy of [[Support:Community_Calls_Template_Agenda|this template]] to create a new agenda.'''<br />
<br />
== 2023 Agenda ==<br />
<br />
{| class="wikitable collapsible collapsed" style="width: 100%"<br />
! 2023<br />
|-<br />
|<br />
'''''Meeting date format is YYYY-MM-DD'''''<br /><br />
Dec<br />
*[[Support/Weekly_Meetings/Agenda_2023-12-13|2023-12-13]]<br />
Nov<br />
*[[Support/Weekly_Meetings/Agenda_2023-11-15|2023-11-15]]<br />
Oct<br />
*[[Support/Weekly_Meetings/Agenda_2023-10-18|2023-10-18]]<br />
Sep<br />
*[[Support/Weekly_Meetings/Agenda_2023-09-20|2023-09-20]]<br />
Aug<br />
*[[Support/Weekly_Meetings/Agenda_2023-08-16|2023-08-16]] (reschedule to a week earlier)<br />
Jul<br />
*[[Support/Weekly_Meetings/Agenda_2023-07-19|2023-07-19]] (reschedule to a week earlier)<br />
Jun<br />
*[[Support/Weekly_Meetings/Agenda_2023-06-28|2023-06-28]]<br />
May<br />
*[[Support/Weekly_Meetings/Agenda_2023-05-31|2023-05-31]]<br />
*[[Support/Weekly_Meetings/Agenda_2023-05-03|2023-05-03]]<br />
Apr<br />
*[[Support/Weekly_Meetings/Agenda_2023-04-05|2023-04-05]]<br />
Mar<br />
*[[Support/Weekly_Meetings/Agenda_2023-03-08|2023-03-08]]<br />
Feb<br />
*[[Support/Weekly_Meetings/Agenda_2023-02-08|2023-02-08]]<br />
Jan<br />
*[[Support/Weekly_Meetings/Agenda_2023-01-11|2023-01-11]]<br />
|}<br />
<br />
== Agenda archive ==<br />
Take a look at [[Support:Community Calls Archive|this page]] to see the full list of SUMO meeting agendas from 2007-2022.<br />
<br />
[[Category:Support]]</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-08-23&diff=1247652Support/Weekly Meetings/Agenda 2023-08-232023-08-16T15:52:58Z<p>JR Johnson: /* CONTRIBUTORS SHOUTOUT */ Section update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* Usama Khan - Product Manager (Firefox Desktop)<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful. <br />
# Thanks to [https://support.mozilla.org/en-US/user/jscher2000| Jscher2000], [https://support.mozilla.org/en-US/user/dannycolin/| Danny Colin], [https://support.mozilla.org/en-US/user/plwt/| Paul], [https://support.mozilla.org/en-US/user/jonzn4SUSE/| jonzn4SUSE], [https://support.mozilla.org/en-US/user/Dan2023/| Dan], [https://support.mozilla.org/en-US/user/TyDraniu/| TyDraniu], and [https://support.mozilla.org/en-US/user/zulqarnainjabbar99/| Zulqarnainjabbar99] for your input on my thread about [https://support.mozilla.org/en-US/forums/contributors/716423?page=1| UX Pain points] leading to users leaving Firefox in the first 30 days.<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto. <br />
# A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the [https://support.mozilla.org/forums/contributors/716354?last=85695 contributor forum]. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with JR Johnson if you have any questions about whats upcoming. <br />
<br />
Desktop V117 (Aug 29)<br />
* Full Page Translations<br />
* Expand recently closed tabs to include all windows<br />
<br />
Mobile V117 (Aug 29)<br />
* [Android] Unified Search update + adding field to set custom search engine suggestion URL<br />
<br />
VPN/Relay<br />
* VPN V2.16 (Aug 8th): Removal of give feedback option<br />
* Relay Territory expansion (Aug 1): Cyprus, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia, Poland, Denmark, Czech Republic, Romania, Hungary, Bulgaria, Croatia <br />
<br />
Pocket<br />
* Pocket Account to FxAccount migration (Aug 16th)<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updates to the "Edit Article Metadata" link when localizing KB articles<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# [Ongoing project] Premium product escalation process<br />
# <br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
# Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English. <br />
# <br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-08-23&diff=1247651Support/Weekly Meetings/Agenda 2023-08-232023-08-16T15:43:01Z<p>JR Johnson: /* PRODUCT UPDATES */ Product support specific updates.</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* Usama Khan - Product Manager (Firefox Desktop)<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto. <br />
# A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the [https://support.mozilla.org/forums/contributors/716354?last=85695 contributor forum]. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Check out the weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with JR Johnson if you have any questions about whats upcoming. <br />
<br />
Desktop V117 (Aug 29)<br />
* Full Page Translations<br />
* Expand recently closed tabs to include all windows<br />
<br />
Mobile V117 (Aug 29)<br />
* [Android] Unified Search update + adding field to set custom search engine suggestion URL<br />
<br />
VPN/Relay<br />
* VPN V2.16 (Aug 8th): Removal of give feedback option<br />
* Relay Territory expansion (Aug 1): Cyprus, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia, Poland, Denmark, Czech Republic, Romania, Hungary, Bulgaria, Croatia <br />
<br />
Pocket<br />
* Pocket Account to FxAccount migration (Aug 16th)<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updates to the "Edit Article Metadata" link when localizing KB articles<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# [Ongoing project] Premium product escalation process<br />
# <br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
# Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English. <br />
# <br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-08-23&diff=1247650Support/Weekly Meetings/Agenda 2023-08-232023-08-16T15:32:31Z<p>JR Johnson: /* CONTRIBUTORS SHOUTOUT */ Need to update with new Shoutouts</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* Usama Khan - Product Manager (Firefox Desktop)<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
#<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto. <br />
# A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the [https://support.mozilla.org/forums/contributors/716354?last=85695 contributor forum]. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8a4ff7b6-fc6f-47d4-acb2-b043010f2a69 Support Release scrum Recording]<br />
# new user pain points exploration - JR doing a dive through forum data. Want to ask contributors on the forum what common issues you see newer users noting on the forum?<br />
# Thunderbird 115 Soft Launch was July 11, 2023! Thanks to all volunteers and staff for their hard work especially suport folks on the web at SUMO and in the KB, etc. Support report will be here: [[Thunderbird/Support/TB115.0SupportIssues]]<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updates to the "Edit Article Metadata" link when localizing KB articles<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# [Ongoing project] Premium product escalation process<br />
# <br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
# Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English. <br />
# <br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-07-19&diff=1247080Support/Weekly Meetings/Agenda 2023-07-192023-07-19T17:20:43Z<p>JR Johnson: /* PRODUCT UPDATES */ general updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/rtanglao/ roland from Thunderbird / MZLA]<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# To Wim, Christophe, Théo, and others for their contribution to keep our Social and Mobile Store queues manageable. <br />
# For Paul to help with desktop article.<br />
# For Pauls Support on the Android Webpages not loading incident. (Also to any other contributors who helped to test and reproduce this issue)<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://blog.mozilla.org/sumo/2023/07/11/introducing-our-recent-new-hires/ New hire intro] (Sarto, Mehrnoosh, Josh, and Dayani)<br />
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Russian, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto/Kiki. <br />
# Kiki maternity leave for 3 months (July 24 – Oct 23, 2023)<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the [https://support.mozilla.org/forums/contributors/716354?last=85695 contributor forum]. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8a4ff7b6-fc6f-47d4-acb2-b043010f2a69 Support Release scrum Recording]<br />
# new user pain points exploration - JR doing a dive through forum data. Want to ask contributors on the forum what common issues you see newer users noting on the forum?<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/forums/contributors/716373?last=85770 Mark an English article for RFL]: How long time can it take from an original English article is set to Current until the This revision is ready for localization flag is set?<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# [Ongoing project] Premium product escalation process<br />
# <br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
# Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English. <br />
# <br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-07-19&diff=1247078Support/Weekly Meetings/Agenda 2023-07-192023-07-19T17:02:15Z<p>JR Johnson: /* PRODUCT UPDATES */ adding release scrum recording</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* <br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# To Wim, Christophe, Théo, and others for their contribution to keep our Social and Mobile Store queues manageable. <br />
# For Paul to help with desktop article.<br />
# For Pauls Support on the Android Webpages not loading incident. (Also to any other contributors who helped to test and reproduce this issue)<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://blog.mozilla.org/sumo/2023/07/11/introducing-our-recent-new-hires/ New hire intro] (Sarto, Mehrnoosh, Josh, and Dayani)<br />
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Russian, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto/Kiki. <br />
# Kiki maternity leave for 3 months (July 24 – Oct 23, 2023)<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the [https://support.mozilla.org/forums/contributors/716354?last=85695 contributor forum]. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8a4ff7b6-fc6f-47d4-acb2-b043010f2a69 Support Release scrum Recording]<br />
# <br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/forums/contributors/716373?last=85770 Mark an English article for RFL]: How long time can it take from an original English article is set to Current until the This revision is ready for localization flag is set?<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# [Ongoing project] Premium product escalation process<br />
# <br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
# Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English. <br />
# <br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-07-19&diff=1247077Support/Weekly Meetings/Agenda 2023-07-192023-07-19T17:00:52Z<p>JR Johnson: /* CONTRIBUTORS SHOUTOUT */ shoutout updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2021-07-19 AirMozilla]<br />
* [https://youtube.com/live/vdtcLVkhapA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-january-2022/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/ghostinhershell Sarto]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* <br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# To Wim, Christophe, Théo, and others for their contribution to keep our Social and Mobile Store queues manageable. <br />
# For Paul to help with desktop article.<br />
# For Pauls Support on the Android Webpages not loading incident. (Also to any other contributors who helped to test and reproduce this issue)<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://blog.mozilla.org/sumo/2023/07/11/introducing-our-recent-new-hires/ New hire intro] (Sarto, Mehrnoosh, Josh, and Dayani)<br />
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Russian, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto/Kiki. <br />
# Kiki maternity leave for 3 months (July 24 – Oct 23, 2023)<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the [https://support.mozilla.org/forums/contributors/716354?last=85695 contributor forum]. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
# <br />
# <br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# [https://support.mozilla.org/forums/contributors/716373?last=85770 Mark an English article for RFL]: How long time can it take from an original English article is set to Current until the This revision is ready for localization flag is set?<br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# [Ongoing project] Premium product escalation process<br />
# <br />
<br />
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====<br />
# Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English. <br />
# <br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# We need more votes on [https://connect.mozilla.org/t5/ideas/bring-back-the-firefox-plush-toy/idc-p/35504 this idea]! <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-06-28&diff=1246905Support/Weekly Meetings/Agenda 2023-06-282023-06-28T17:59:00Z<p>JR Johnson: /* PARTICIPANTS */ additions</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-06-28 AirMozilla]<br />
* [https://youtube.com/live/2go1S5C8MMs?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-june-2023/ community portal](attendance doesn't work at the moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://wiki.mozilla.org/User:Rolandtb Roland]<br />
* [https://wiki.mozilla.org/User:Yoasif Yoasif]<br />
* Ryan <br />
* Justin<br />
* JR<br />
* Wim<br />
* Paul<br />
* Danny<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thank you to Wxie, Irvin, Mark, Artist, Michele, Pierre, Marsf, Hyeonseok, Chris, Cláudio, Valery, as well as Lucas for helping out with localization for the Pocket migration FAQ article. We really appreciate your help especially with such a tight deadline. Thank you! <br />
# Welcome to Pâmela Beatriz and thank you to Felipe Koji for introducing her to SUMO.<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
* Community experiments result<br />
<br />
Hypothesis 1: By unifying the permission system between the two contribution areas, we can increase the overall contribution number from both areas.<br />
<br />
Hypothesis 2: Guided video onboarding can help contributors secure significant contributions within 1–2 days of joining the program.<br />
<br />
Main metric: Reply conversion rate (percentage between total replies divided by total interactions). <br />
<br />
==== Results ====<br />
<br />
'''Unified permission'''<br />
<br />
Control Group A performs better than the Control group B (30.72% compared to 10%). However, the actual permission unification may not directly impact the increase in contribution number in Control Group A. We draw this conclusion for a few reasons: <br />
<br />
* Contributors are likely to stick with their contribution preference. <br />
* We do send more communication to Control Group A than Control Group B, so it’s likely that the frequency of comms may influence the increase in their contribution number than the actual unified permission itself.<br />
<br />
With that in mind, there’s an opportunity we can get from having a unified permission. Because we do see contributors who do cross-contribution, mostly from Twitter to Play Store (not vice versa). Many of them are folks who have the ability to speak another language outside of English. This is maybe an area that we can optimized our contributor community.<br />
<br />
'''Guided video onboarding'''<br />
<br />
By communicating about the video tutorials to the 2023 cohort, we do see significant number of contribution from this group. However, the most well-performing cohort is actually those who joined in 2022, with >38% reply conversion rate (compared to the 2023 cohort with 16.5%). <br />
<br />
In summary, we believe that contributors need time to find the right contribution rhythm. This means that securing contribution within a few days of joining shouldn’t be the goal of the onboarding process. However, we still see the value of providing the right information to contributors during this critical period. It’s proven by the good completion rate of the tutorial videos that we have created for this experiment. The average completion rate is at 68.6%, compared to the 55% industry standard for a 2-10 minute video. <br />
<br />
* Maternity leave update. We'll be joined by a new Community Manager on the 10th of July while Kiki will be leaving on the July 24 - Oct 23rd.<br />
<br />
<br />
=== Device Migration Project ===<br />
<br />
The Device Migration project was a partnership between the Firefox team and SUMO, where we created a new embedded migration "wizard" to help users on older devices enable sync and get ready for setting up Firefox on their new computer. <br />
<br />
KB article: https://support.mozilla.org/kb/switching-devices<br />
<br />
We'll explain the opportunity and share some details about how it was implemented. Discussion about other ideas for deeply integrating SUMO and Firefox.<br />
<br />
Video Walkthrough: https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=af4af2f6-50de-4c1a-bec1-b01400f3d744<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a bi-weekly update on what releases are upcoming. <br />
<br />
Firefox Desktop V115<br />
* Payment methods import from chromium based browsers<br />
** Several small updates in content for importing from other browsers (work in progress)<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome<br />
***https://support.mozilla.org/en-US/kb/import-data-another-browser<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-internet-explorer-or-microsoft-edge<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-html-file<br />
***https://support.mozilla.org/en-US/kb/import-ie-favorites-other-computer<br />
* [https://support.mozilla.org/en-US/kb/get-your-local-weather-forecast-firefox-address-ba Weather suggestions] <br />
* Hardware video decoding is now enabled for Intel GPUs on Linux (no content updates)<br />
* The Tab Manager dropdown now features close buttons, so you can close tabs more quickly (no content updates)<br />
<br />
Firefox Android V115<br />
* Switch between search engines, bookmarks, and browsing history from the address bar (work in progress)<br />
Firefox iOS V115<br />
* Theming updates: Pocket branding, URL bar, and account settings page (no content updates)<br />
* Accessibility improvements: Support for large text and adaptable fonts (no content updates)<br />
<br />
Pocket Updates<br />
* [https://help.getpocket.com/article/869-getting-started-with-pocket-on-your-computer Android Thumbs up/Thumbs Down] on Web <br />
* Android Unified Home update on Android (in progress)<br />
<br />
Notable Issues:<br />
* Android: Webpages not loading (also includes bookmarks and tabs) <br />
** [https://bugzilla.mozilla.org/show_bug.cgi?id=1840665 bug1840665]<br />
** Tracking Tag: in Verint (Performance:Blank-Screen) in Forum (Cat-Performance:Blank-Screen)<br />
** Information Needed:Things we could ask to users.<br />
***Which device, brand and Android version they have?<br />
***Which version of Fenix they have?<br />
***Do they recall any steps to reproduce the issue?<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Please check out the updated [https://support.mozilla.org/kb/article-review-guidelines article review and approval guideline] if you haven't and join the discussion in the [https://support.mozilla.org/forums/knowledge-base-articles/716332 community forum]. <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-06-28&diff=1246904Support/Weekly Meetings/Agenda 2023-06-282023-06-28T17:19:40Z<p>JR Johnson: /* PARTICIPANTS */ attendees update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-06-28 AirMozilla]<br />
* [https://youtube.com/live/2go1S5C8MMs?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-june-2023/ community portal](attendance doesn't work at the moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://wiki.mozilla.org/User:Rolandtb Roland]<br />
* [https://wiki.mozilla.org/User:Yoasif Yoasif]<br />
* Ryan <br />
* Justin<br />
* JR<br />
* Wim<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thank you to Wxie, Irvin, Mark, Artist, Michele, Pierre, Marsf, Hyeonseok, Chris, Cláudio, Valery, as well as Lucas for helping out with localization for the Pocket migration FAQ article. We really appreciate your help especially with such a tight deadline. Thank you! <br />
# Welcome to Pâmela Beatriz and thank you to Felipe Koji for introducing her to SUMO.<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
* Community experiments result<br />
<br />
Hypothesis 1: By unifying the permission system between the two contribution areas, we can increase the overall contribution number from both areas.<br />
<br />
Hypothesis 2: Guided video onboarding can help contributors secure significant contributions within 1–2 days of joining the program.<br />
<br />
Main metric: Reply conversion rate (percentage between total replies divided by total interactions). <br />
<br />
==== Results ====<br />
<br />
'''Unified permission'''<br />
<br />
Control Group A performs better than the Control group B (30.72% compared to 10%). However, the actual permission unification may not directly impact the increase in contribution number in Control Group A. We draw this conclusion for a few reasons: <br />
<br />
* Contributors are likely to stick with their contribution preference. <br />
* We do send more communication to Control Group A than Control Group B, so it’s likely that the frequency of comms may influence the increase in their contribution number than the actual unified permission itself.<br />
<br />
With that in mind, there’s an opportunity we can get from having a unified permission. Because we do see contributors who do cross-contribution, mostly from Twitter to Play Store (not vice versa). Many of them are folks who have the ability to speak another language outside of English. This is maybe an area that we can optimized our contributor community.<br />
<br />
'''Guided video onboarding'''<br />
<br />
By communicating about the video tutorials to the 2023 cohort, we do see significant number of contribution from this group. However, the most well-performing cohort is actually those who joined in 2022, with >38% reply conversion rate (compared to the 2023 cohort with 16.5%). <br />
<br />
In summary, we believe that contributors need time to find the right contribution rhythm. This means that securing contribution within a few days of joining shouldn’t be the goal of the onboarding process. However, we still see the value of providing the right information to contributors during this critical period. It’s proven by the good completion rate of the tutorial videos that we have created for this experiment. The average completion rate is at 68.6%, compared to the 55% industry standard for a 2-10 minute video. <br />
<br />
* Maternity leave update. We'll be joined by a new Community Manager on the 10th of July while Kiki will be leaving on the July 24 - Oct 23rd.<br />
<br />
<br />
=== Device Migration Project ===<br />
<br />
The Device Migration project was a partnership between the Firefox team and SUMO, where we created a new embedded migration "wizard" to help users on older devices enable sync and get ready for setting up Firefox on their new computer. <br />
<br />
KB article: https://support.mozilla.org/kb/switching-devices<br />
<br />
We'll explain the opportunity and share some details about how it was implemented. Discussion about other ideas for deeply integrating SUMO and Firefox.<br />
<br />
Video Walkthrough: https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=af4af2f6-50de-4c1a-bec1-b01400f3d744<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a bi-weekly update on what releases are upcoming. <br />
<br />
Firefox Desktop V115<br />
* Payment methods import from chromium based browsers<br />
** Several small updates in content for importing from other browsers (work in progress)<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome<br />
***https://support.mozilla.org/en-US/kb/import-data-another-browser<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-internet-explorer-or-microsoft-edge<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-html-file<br />
***https://support.mozilla.org/en-US/kb/import-ie-favorites-other-computer<br />
* [https://support.mozilla.org/en-US/kb/get-your-local-weather-forecast-firefox-address-ba Weather suggestions] <br />
* Hardware video decoding is now enabled for Intel GPUs on Linux (no content updates)<br />
* The Tab Manager dropdown now features close buttons, so you can close tabs more quickly (no content updates)<br />
<br />
Firefox Android V115<br />
* Switch between search engines, bookmarks, and browsing history from the address bar (work in progress)<br />
Firefox iOS V115<br />
* Theming updates: Pocket branding, URL bar, and account settings page (no content updates)<br />
* Accessibility improvements: Support for large text and adaptable fonts (no content updates)<br />
<br />
Pocket Updates<br />
* [https://help.getpocket.com/article/869-getting-started-with-pocket-on-your-computer Android Thumbs up/Thumbs Down] on Web <br />
* Android Unified Home update on Android (in progress)<br />
<br />
Notable Issues:<br />
* Android: Webpages not loading (also includes bookmarks and tabs) <br />
** [https://bugzilla.mozilla.org/show_bug.cgi?id=1840665 bug1840665]<br />
** Tracking Tag: in Verint (Performance:Blank-Screen) in Forum (Cat-Performance:Blank-Screen)<br />
** Information Needed:Things we could ask to users.<br />
***Which device, brand and Android version they have?<br />
***Which version of Fenix they have?<br />
***Do they recall any steps to reproduce the issue?<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Please check out the updated [https://support.mozilla.org/kb/article-review-guidelines article review and approval guideline] if you haven't and join the discussion in the [https://support.mozilla.org/forums/knowledge-base-articles/716332 community forum]. <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-06-28&diff=1246900Support/Weekly Meetings/Agenda 2023-06-282023-06-28T17:01:21Z<p>JR Johnson: /* PRODUCT UPDATES */ product udpates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-06-28 AirMozilla]<br />
* [https://youtube.com/live/2go1S5C8MMs?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-june-2023/ community portal](attendance doesn't work at the moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
*<br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Thank you to Wxie, Irvin, Mark, Artist, Michele, Pierre, Marsf, Hyeonseok, Chris, Cláudio, Valery, as well as Lucas for helping out with localization for the Pocket migration FAQ article. We really appreciate your help especially with such a tight deadline. Thank you! <br />
# Welcome to Pâmela Beatriz and thank you to Felipe Koji for introducing her to SUMO. <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
* Community experiments result<br />
<br />
Hypothesis 1: By unifying the permission system between the two contribution areas, we can increase the overall contribution number from both areas.<br />
<br />
Hypothesis 2: Guided video onboarding can help contributors secure significant contributions within 1–2 days of joining the program.<br />
<br />
Main metric: Reply conversion rate (percentage between total replies divided by total interactions). <br />
<br />
==== Results ====<br />
<br />
'''Unified permission'''<br />
<br />
Control Group A performs better than the Control group B (30.72% compared to 10%). However, the actual permission unification may not directly impact the increase in contribution number in Control Group A. We draw this conclusion for a few reasons: <br />
<br />
* Contributors are likely to stick with their contribution preference. <br />
* We do send more communication to Control Group A than Control Group B, so it’s likely that the frequency of comms may influence the increase in their contribution number than the actual unified permission itself.<br />
<br />
With that in mind, there’s an opportunity we can get from having a unified permission. Because we do see contributors who do cross-contribution, mostly from Twitter to Play Store (not vice versa). Many of them are folks who have the ability to speak another language outside of English. This is maybe an area that we can optimized our contributor community.<br />
<br />
'''Guided video onboarding'''<br />
<br />
By communicating about the video tutorials to the 2023 cohort, we do see significant number of contribution from this group. However, the most well-performing cohort is actually those who joined in 2022, with >38% reply conversion rate (compared to the 2023 cohort with 16.5%). <br />
<br />
In summary, we believe that contributors need time to find the right contribution rhythm. This means that securing contribution within a few days of joining shouldn’t be the goal of the onboarding process. However, we still see the value of providing the right information to contributors during this critical period. It’s proven by the good completion rate of the tutorial videos that we have created for this experiment. The average completion rate is at 68.6%, compared to the 55% industry standard for a 2-10 minute video. <br />
<br />
* Maternity leave update. We'll be joined by a new Community Manager on the 10th of July while Kiki will be leaving on the July 24 - Oct 23rd.<br />
<br />
<br />
=== Device Migration Project ===<br />
<br />
The Device Migration project was a partnership between the Firefox team and SUMO, where we created a new embedded migration "wizard" to help users on older devices enable sync and get ready for setting up Firefox on their new computer. <br />
<br />
KB article: https://support.mozilla.org/kb/switching-devices<br />
<br />
We'll explain the opportunity and share some details about how it was implemented. Discussion about other ideas for deeply integrating SUMO and Firefox.<br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a bi-weekly update on what releases are upcoming. <br />
<br />
Firefox Desktop V115<br />
* Payment methods import from chromium based browsers<br />
** Several small updates in content for importing from other browsers (work in progress)<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome<br />
***https://support.mozilla.org/en-US/kb/import-data-another-browser<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-internet-explorer-or-microsoft-edge<br />
***https://support.mozilla.org/en-US/kb/import-bookmarks-html-file<br />
***https://support.mozilla.org/en-US/kb/import-ie-favorites-other-computer<br />
* [https://support.mozilla.org/en-US/kb/get-your-local-weather-forecast-firefox-address-ba Weather suggestions] <br />
* Hardware video decoding is now enabled for Intel GPUs on Linux (no content updates)<br />
* The Tab Manager dropdown now features close buttons, so you can close tabs more quickly (no content updates)<br />
<br />
Firefox Android V115<br />
* Switch between search engines, bookmarks, and browsing history from the address bar (work in progress)<br />
Firefox iOS V115<br />
* Theming updates: Pocket branding, URL bar, and account settings page (no content updates)<br />
* Accessibility improvements: Support for large text and adaptable fonts (no content updates)<br />
<br />
Pocket Updates<br />
* [https://help.getpocket.com/article/869-getting-started-with-pocket-on-your-computer Android Thumbs up/Thumbs Down] on Web <br />
* Android Unified Home update on Android (in progress)<br />
<br />
Notable Issues:<br />
* Android: Webpages not loading (also includes bookmarks and tabs) <br />
** [https://bugzilla.mozilla.org/show_bug.cgi?id=1840665 bug1840665]<br />
** Tracking Tag: in Verint (Performance:Blank-Screen) in Forum (Cat-Performance:Blank-Screen)<br />
** Information Needed:Things we could ask to users.<br />
***Which device, brand and Android version they have?<br />
***Which version of Fenix they have?<br />
***Do they recall any steps to reproduce the issue?<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Please check out the updated [https://support.mozilla.org/kb/article-review-guidelines article review and approval guideline] if you haven't and join the discussion in the [https://support.mozilla.org/forums/knowledge-base-articles/716332 community forum]. <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-05-31&diff=1246637Support/Weekly Meetings/Agenda 2023-05-312023-05-31T16:51:57Z<p>JR Johnson: /* PRODUCT UPDATES */ updating the section</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-05-31 AirMozilla]<br />
* [https://youtube.com/live/14DmhCAOGkA?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-may-03-2023/ community portal](doesn't work at the moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* <br />
* <br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome [https://support.mozilla.org/user/murtazainfinity/ Murtaza Ali] to the Mobile Store Support programs!<br />
# Everyone for your support for the 113 release and for your participation on the release threads.<br />
# Huge thanks to everybody who jumped into the [https://support.mozilla.org/forums/contributors/716331?last=85481 VPN promotion issue] over last Friday. Thank you so much for escalating and rally the official answer so quickly to impacted users. Huge MozLove!!<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# Launching 2 community experiments <br />
# We're updating the [https://support.mozilla.org/kb/article-review-guidelines Knowledge Base Reviewer Guidelines]<br />
# <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# Help us nominate candidates for Rise 25 within 5 categories. For more info, check out https://www.mozilla.org/rise25 or retweet [https://twitter.com/SUMO_Mozilla/status/1660948697704976384 this tweet].<br />
# [https://blog.thunderbird.net/2023/05/introducing-the-brand-new-thunderbird-logo/ New Thunderbird logo]<br />
# Mozilla Firefox win the Microsoft Store App Awards in the productivity category. Check out the announcement [https://blogs.windows.com/windowsdeveloper/2023/05/23/announcing-the-microsoft-store-app-awards-2023-winners/ here]! <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a bi-weekly update on what releases are upcoming. <br />
<br />
'''Desktop'''<br />
* [https://support.mozilla.org/en-US/kb/bookmarks-firefox Bookmarks can now be searched for from the bookmarks menu. Bookmarks menu is accessible by adding the bookmarks menu button to the toolbar.] <br />
* [https://support.mozilla.org/en-US/kb/dns-over-https Added UI to manage DNS over HTTPS exception list]<br />
* [https://support.mozilla.org/en-US/kb/addons-restricted-domains Add-ons Restricted domains]<br />
* Recovery keys: if you reset with no recovery key, and your cloud sync data is wiped, you wont lose it. <br />
* Import from other browsers<br />
* [https://support.mozilla.org/en-US/kb/switching-devices Firefox Device Migration]<br />
* [https://support.mozilla.org/en-US/kb/about-picture-picture-firefox Picture in Picture new context menu]<br />
<br />
'''Android'''<br />
* New<br />
** Websites that use window.print() can now be printed in Firefox for Android.<br />
* Fixed<br />
** Made tabs tray animation smoother.<br />
** Reduced the CPU usage of background tabs. This should help reduce tab reloads.<br />
** One change that we might want to add or update a SUMO article is a new "Open in app" button for the Android PDF Viewer. The bug is fixed in v115 but might be uuplifted to v114 or v113<br />
<br />
'''iOS'''<br />
* New<br />
** [https://support.mozilla.org/en-US/kb/add-website-shortcut-your-home-screen-ios Add website shortcut to home screen]<br />
* Fixed<br />
** Empty top bar is shown when it should be hidden due to scrolling<br />
** The reader mode web view doesn't properly reflect the theme change<br />
** Clearing history does not clear "recently visited" on the home page (Medium)<br />
** Tapping the password menu item may crash app<br />
** Custom web page is not loaded correctly when opening a new tab<br />
** Save and X buttons are missing from Edit Bookmark view<br />
** Tabs disappeared in the tabs tray after creating the second one<br />
<br />
'''More to come in the upcoming release scrum recording for VPN, Relay, Monitor, Pocket, etc. '''<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-04-05&diff=1246037Support/Weekly Meetings/Agenda 2023-04-052023-04-05T17:03:37Z<p>JR Johnson: /* PARTICIPANTS */ updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-04-05 AirMozilla]<br />
* [https://youtube.com/live/9cHZb5DJHF8?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-april-2023/ community portal](doesn't work at the moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
* [https://support.mozilla.org/en-US/user/plwt/ Paul]<br />
* Tim<br />
* Shashank<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome to [https://support.mozilla.org/user/hafeez_h/ Hisham], [https://support.mozilla.org/user/petergallwas/ Peter], [https://support.mozilla.org/user/hivarun/ Varun], and [https://support.mozilla.org/user/ysfff/ Théo] to the Social or Mobile Store Support programs!<br />
# Everyone for your support for the 111 release and for your participation on the release threads.<br />
# Shoutout for Théo for making [https://twitter.com/YOUUSSEEEEF/status/1640738568132804616 #fxhelp] a thing again. Also, for helping with the recent FxA incident.<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://docs.google.com/presentation/d/19cj_omLWy3S7VnwvOgg0m32RYFXWXIiVtAywdzbDLrw/edit 2023 Mozilla Support Contributor survey result]<br />
# [https://support.mozilla.org/forums/contributors/716255 Social and Mobile Store Support stats update]<br />
# Platform update: <br />
## [https://bugzilla.mozilla.org/show_bug.cgi?id=1825831 Bug 1825831] - Notify contributors for changes in article title. Shoutout to [https://support.mozilla.org/user/Mozinet/ Pierre] for filing the bug report)<br />
## <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# [https://blog.mozilla.org/en/mozilla/mitchell-baker-mozilla-25-anniversary/ Mozilla 25th anniversary]. You can join the celebration by [https://twitter.com/mozilla/status/1641651565625843715 sharing] some of your favorite Mozilla swags you have collected over the years using. Don't forget the hashtag #Mozilla25 <br />
# Mozilla opened the applications for the [https://future.mozilla.org/builders-challenge/ responsible AI challenge]. If you don't have an idea but still want to take part in the conversation, you can join our [https://discord.gg/JeBN7Ws8Vk Discord server].<br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
<br />
Incident call out: <br />
# [https://matrix.to/#/!LxGoPWpREgbnMiZrmI:mozilla.org/$cCL7hbgcbd7P4jEeniX1Syu3ZPeF06tnmPIQm15USZ0?via=mozilla.org&via=matrix.org&via=privacytools.io FxA security incident impacting 143k accounts]. Here's an approved reactive comms you can use: <br />
<br />
“''On March 29, 2023, a security researcher reported the discovery of a cache of Firefox user accounts on a security forum. After reviewing the list of accounts, Mozilla’s Security Incident Response Team determined that 143k accounts were impacted, fewer than initial claims. On March 31, 2023, Mozilla disabled the passwords on these accounts, meaning users can no longer access their account unless they change their password. Firefox users who were impacted were sent an email with instructions to login and change their passwords. There is no indication Mozilla’s security was breached.''<br />
<br />
''For more information on how Firefox securely saves passwords, please see [https://support.mozilla.org/kb/how-firefox-securely-saves-passwords here]. For more information on how to create secure passwords to keep your identity safe, please see [https://support.mozilla.org/kb/create-secure-passwords-keep-your-identity-safe here].''”<br />
<br />
'''Desktop V112 (Apr 11)'''<br />
* Firefox as Default PDF handler (Nightly)<br />
* Awesome bar results menu updates<br />
* PIP full playback controls (pushed to V113)<br />
* Persist search terms in address bar (pushed to V113)<br />
<br />
'''Android V112 (Apr 11)'''<br />
* Add setting to ask whether to open links in apps<br />
* Pull to refresh enabled in GA<br />
* Unified Search (Pushed to V114)<br />
<br />
'''IOS V112 (Apr 11)'''<br />
* End of support for iOS 13<br />
* mostly back-end fixes and enhancements<br />
<br />
'''VPN V2.15 (TBD)'''<br />
* Release recommended locations<br />
<br />
'''Relay (TBD)'''<br />
* Integration in credential manager V111<br />
* SMS responses (Live)<br />
* on-boarding Splash page for new phone users (Live)<br />
* Relay Extension refresh (Tentative Friday)<br />
<br />
'''Pocket'''<br />
* Pocket Hits Refresh<br />
* Add@getpocket.com Deprecation<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# <br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-04-05&diff=1246035Support/Weekly Meetings/Agenda 2023-04-052023-04-05T16:55:51Z<p>JR Johnson: /* PRODUCT UPDATES */ additions</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-04-05 AirMozilla]<br />
* [https://youtube.com/live/9cHZb5DJHF8?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-april-2023/ community portal](doesn't work at the moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
* [https://support.mozilla.org/en-US/user/aparise/ Abby]<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome to [https://support.mozilla.org/user/hafeez_h/ Hisham], [https://support.mozilla.org/user/petergallwas/ Peter], [https://support.mozilla.org/user/hivarun/ Varun], and [https://support.mozilla.org/user/ysfff/ Théo] to the Social or Mobile Store Support programs!<br />
# Everyone for your support for the 111 release and for your participation on the release threads.<br />
# Shoutout for Théo for making [https://twitter.com/YOUUSSEEEEF/status/1640738568132804616 #fxhelp] a thing again. Also, for helping with the recent FxA incident. <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://docs.google.com/presentation/d/19cj_omLWy3S7VnwvOgg0m32RYFXWXIiVtAywdzbDLrw/edit 2023 Mozilla Support Contributor survey result]<br />
# [https://support.mozilla.org/forums/contributors/716255 Social and Mobile Store Support stats update]<br />
# Platform update: <br />
## [https://bugzilla.mozilla.org/show_bug.cgi?id=1825831 Bug 1825831] - Notify contributors for changes in article title. Shoutout to [https://support.mozilla.org/user/Mozinet/ Pierre] for filing the bug report)<br />
## <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# [https://blog.mozilla.org/en/mozilla/mitchell-baker-mozilla-25-anniversary/ Mozilla 25th anniversary]. You can join the celebration by [https://twitter.com/mozilla/status/1641651565625843715 sharing] some of your favorite Mozilla swags you have collected over the years using. Don't forget the hashtag #Mozilla25 <br />
# Mozilla opened the applications for the [https://future.mozilla.org/builders-challenge/ responsible AI challenge]. If you don't have an idea but still want to take part in the conversation, you can join our [https://discord.gg/JeBN7Ws8Vk Discord server].<br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
<br />
Incident call out: <br />
# [https://matrix.to/#/!LxGoPWpREgbnMiZrmI:mozilla.org/$cCL7hbgcbd7P4jEeniX1Syu3ZPeF06tnmPIQm15USZ0?via=mozilla.org&via=matrix.org&via=privacytools.io FxA security incident impacting 143k accounts]. Here's an approved reactive comms you can use: <br />
<br />
“''On March 29, 2023, a security researcher reported the discovery of a cache of Firefox user accounts on a security forum. After reviewing the list of accounts, Mozilla’s Security Incident Response Team determined that 143k accounts were impacted, fewer than initial claims. On March 31, 2023, Mozilla disabled the passwords on these accounts, meaning users can no longer access their account unless they change their password. Firefox users who were impacted were sent an email with instructions to login and change their passwords. There is no indication Mozilla’s security was breached.''<br />
<br />
''For more information on how Firefox securely saves passwords, please see [https://support.mozilla.org/kb/how-firefox-securely-saves-passwords here]. For more information on how to create secure passwords to keep your identity safe, please see [https://support.mozilla.org/kb/create-secure-passwords-keep-your-identity-safe here].''”<br />
<br />
'''Desktop V112 (Apr 11)'''<br />
* Firefox as Default PDF handler (Nightly)<br />
* Awesome bar results menu updates<br />
* PIP full playback controls (pushed to V113)<br />
* Persist search terms in address bar (pushed to V113)<br />
<br />
'''Android V112 (Apr 11)'''<br />
* Add setting to ask whether to open links in apps<br />
* Pull to refresh enabled in GA<br />
* Unified Search (Pushed to V114)<br />
<br />
'''IOS V112 (Apr 11)'''<br />
* End of support for iOS 13<br />
* mostly back-end fixes and enhancements<br />
<br />
'''VPN V2.15 (TBD)'''<br />
* Release recommended locations<br />
<br />
'''Relay (TBD)'''<br />
* Integration in credential manager V111<br />
* SMS responses (Live)<br />
* on-boarding Splash page for new phone users (Live)<br />
* Relay Extension refresh (Tentative Friday)<br />
<br />
'''Pocket'''<br />
* Pocket Hits Refresh<br />
* Add@getpocket.com Deprecation<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# <br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-03-08&diff=1245724Support/Weekly Meetings/Agenda 2023-03-082023-03-08T15:34:16Z<p>JR Johnson: /* PRODUCT UPDATES */ product updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-03-08 AirMozilla]<br />
* [https://youtube.com/live/BmE6vaX6Z4A?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-march-2023/ community portal](doesn't work at the moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/en-US/user/lsiebert/ Lucas]<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Welcome to [https://support.mozilla.org/user/ashfaqjaan14/ Ashfaq] and thanks for joining the Mobile Store Support program!<br />
# Everyone for your support for the 110 release.<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://support.mozilla.org/en-US/forums/contributors/716207?last=85093 Contributor survey 2023]<br />
# What's new article update<br />
# Platform update: <br />
## Ability to support targeted banner (huge shoutout to the platform team to realize this feature)<br />
## <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
<br />
Desktop (03/14)<br />
* Awesome bar Results Menu - customizing FX Suggest settings. <br />
* [https://support.mozilla.org/en-US/kb/relay-integration Relay integration with Desktop]<br />
* Cookie banner Handling (Pushed to V113)<br />
* Persist Search Term in Address bar (Pushed to V112)<br />
<br />
Android (03/14)<br />
* Cookie Banner Handling (Pushed to V113)<br />
* PDF.js on Mobile<br />
* [https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-android#w_total-cookie-protection TCP for Android]<br />
<br />
IOS (03/14)<br />
* Bug fixes and enhancements<br />
<br />
Focus (03/14)<br />
* Bug fixes<br />
<br />
Mozilla VPN (03/23)<br />
* Release Recommended Locations<br />
* App menu Reorganization, Addition of Malware filtering, More flexibility DNS-level Protections and renaming of app Permissions<br />
* Enable easier modification of settings that require the VPN to be off<br />
* Inform users about the possible side effects of DNS level protections<br />
<br />
Relay<br />
* Integration into the credential manager (V111)<br />
* SMS responses (live)<br />
* on-Boarding Splash page for new phone users (Live)<br />
* Relay Extension refresh (in-progress)<br />
<br />
Monitor (03/28)<br />
* Monitor Refresh (dashboard redesign) <br />
<br />
Pocket<br />
* Account creation and sign in audit updates<br />
* Pocket Hits Refresh (Coming in Q2)<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# SUI (simplified user interface) screenshots – Lucas<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-02-08&diff=1245475Support/Weekly Meetings/Agenda 2023-02-082023-02-08T17:07:25Z<p>JR Johnson: /* PARTICIPANTS */ edits</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-02-08 AirMozilla]<br />
* [https://youtube.com/live/0ipKZxVsPaM?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-february-2023/ community portal](doesn't work at this moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/nl/user/Mad_Maks Tim Maks]<br />
* Lucas<br />
* Fabi<br />
* Yoasif<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Paul for working on the mobile guideline (more on that later) and updating our forum common responses for mobile products. <br />
# Welcome to [https://support.mozilla.org/user/jaewookim1990 Kim Jae Woo], [https://support.mozilla.org/user/hgreen.9 Henry Green], [https://support.mozilla.org/user/jayjhengineer Jason Hoyle], [https://support.mozilla.org/user/Ifeoma Ifeoma], and [https://support.mozilla.org/user/rayvermey Ray Vermey]. Thanks for joining the Social and Mobile Store Support program!<br />
# All the mozillians who where at FOSDEM23 for being so great in giving live support to sometimes difficult users<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://support.mozilla.org/forums/contributors/716165?last=84980 Firefox Monitor as a new product]<br />
# [https://support.mozilla.org/forums/contributors/716151?last=84915 SUMO presence at Mozilla.Social]<br />
# [https://support.mozilla.org/forums/contributors/716144?last=84955 Unified Extensions Button]<br />
# [https://support.mozilla.org/forums/contributors/716141?last=84932 Mobile guides and common responses by Paul]. The iOS crash report common response will send you to [https://github.com/mozilla-mobile/firefox-ios/wiki/How-to-get-your-device-logs this page].<br />
# Platform update: <br />
## We're now able to moderate the contributor forum back as usual. Although the team is still investigating on the root cause for [https://bugzilla.mozilla.org/show_bug.cgi?id=1807607 bug1807607]<br />
## Problem with default time in PST. Ryan has confirmed that it's the default state. So unless you set a timezone in your profile, PST will be used instead. If you have set a timezone, but still seeing time in PST, try to re-set the timezone from your profile. That should fix your issue. <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# We made an appearance at FOSDEM 2023 last weekend. Check out the [https://blog.mozilla.org/community/2023/02/03/meet-us-at-fosdem-2023/ blog post] to get to know more about the event. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
<br />
'''Firefox 110 release''' <br />
<br />
Desktop (Feb 14)<br />
* DoH settings available in P&S (Pushed to V113)<br />
* [https://support.mozilla.org/en-US/kb/identify-problems-third-party-modules-firefox-windows DLL blocking]<br />
* Remove all Colorways messaging from Browser UI: [https://support.mozilla.org/en-US/kb/whats-new-colorways Colorways what's new] (archived)[https://support.mozilla.org/en-US/kb/personalize-firefox-colorways Article in production] (sunset banner added + install from AMO link)<br />
<br />
Android (Feb 14)<br />
* [https://support.mozilla.org/en-US/kb/install-firefox-relay-extension-firefox-android Firefox Relay Extension added]<br />
* Themed Icons Update: - no content needed<br />
<br />
iOS (Feb 14)<br />
* Back end fixes and enhancements: [https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-110 What's New]<br />
<br />
Focus (Feb 14)<br />
* Back end fixes and Enhancements<br />
<br />
VPN V2.13 (Live)<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Speed Test upload Benchmark]<br />
* [https://support.mozilla.org/en-US/kb/automatically-launch-mozilla-vpn-when-your-device- Auto Connect on startup - mobile]<br />
* [https://support.mozilla.org/en-US/kb/mozilla-vpn-wont-connect-or-keeps-disconnecting-how-to-fix Remove the port 53 fallback UI feature]<br />
* [https://support.mozilla.org/en-US/kb/i-cant-print-wirelessly-when-mozilla-vpn Remove visibility to the LAN bypass feature]<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Allow users to see the server IP to which they are connected to]<br />
<br />
Monitor (Live)<br />
* Product live on SUMO with associated KBs<br />
* Monitor Refresh of Dashboard UI upcoming March 15<br />
<br />
'''Incidents and other Notable Issues''' <br />
* Microsoft Teams Blocking access for Firefox users - Downgraded from incident as the issue seems to be on Microsoft's side<br />
** The free / Live 365 version of Microsoft Teams appears to be blocking access to Firefox users.<br />
**Corporate related Microsoft Teams support appears to be working.<br />
<br />
* Focus content grayed out when in Landscape mode<br />
** Resolved with V109.2 release.<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-02-08&diff=1245474Support/Weekly Meetings/Agenda 2023-02-082023-02-08T17:04:06Z<p>JR Johnson: /* PRODUCT UPDATES */ small edit</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-02-08 AirMozilla]<br />
* [https://youtube.com/live/0ipKZxVsPaM?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-february-2023/ community portal](doesn't work at this moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/nl/user/Mad_Maks Tim Maks]<br />
* Lucas<br />
* Fabi<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Paul for working on the mobile guideline (more on that later) and updating our forum common responses for mobile products. <br />
# Welcome to [https://support.mozilla.org/user/jaewookim1990 Kim Jae Woo], [https://support.mozilla.org/user/hgreen.9 Henry Green], [https://support.mozilla.org/user/jayjhengineer Jason Hoyle], [https://support.mozilla.org/user/Ifeoma Ifeoma], and [https://support.mozilla.org/user/rayvermey Ray Vermey]. Thanks for joining the Social and Mobile Store Support program!<br />
# All the mozillians who where at FOSDEM23 for being so great in giving live support to sometimes difficult users<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://support.mozilla.org/forums/contributors/716165?last=84980 Firefox Monitor as a new product]<br />
# [https://support.mozilla.org/forums/contributors/716151?last=84915 SUMO presence at Mozilla.Social]<br />
# [https://support.mozilla.org/forums/contributors/716144?last=84955 Unified Extensions Button]<br />
# [https://support.mozilla.org/forums/contributors/716141?last=84932 Mobile guides and common responses by Paul]. The iOS crash report common response will send you to [https://github.com/mozilla-mobile/firefox-ios/wiki/How-to-get-your-device-logs this page].<br />
# Platform update: <br />
## We're now able to moderate the contributor forum back as usual. Although the team is still investigating on the root cause for [https://bugzilla.mozilla.org/show_bug.cgi?id=1807607 bug1807607]<br />
## Problem with default time in PST. Ryan has confirmed that it's the default state. So unless you set a timezone in your profile, PST will be used instead. If you have set a timezone, but still seeing time in PST, try to re-set the timezone from your profile. That should fix your issue. <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# We made an appearance at FOSDEM 2023 last weekend. Check out the [https://blog.mozilla.org/community/2023/02/03/meet-us-at-fosdem-2023/ blog post] to get to know more about the event. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
<br />
'''Firefox 110 release''' <br />
<br />
Desktop (Feb 14)<br />
* DoH settings available in P&S (Pushed to V113)<br />
* [https://support.mozilla.org/en-US/kb/identify-problems-third-party-modules-firefox-windows DLL blocking]<br />
* Remove all Colorways messaging from Browser UI: [https://support.mozilla.org/en-US/kb/whats-new-colorways Colorways what's new] (archived)[https://support.mozilla.org/en-US/kb/personalize-firefox-colorways Article in production] (sunset banner added + install from AMO link)<br />
<br />
Android (Feb 14)<br />
* [https://support.mozilla.org/en-US/kb/install-firefox-relay-extension-firefox-android Firefox Relay Extension added]<br />
* Themed Icons Update: - no content needed<br />
<br />
iOS (Feb 14)<br />
* Back end fixes and enhancements: [https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-110 What's New]<br />
<br />
Focus (Feb 14)<br />
* Back end fixes and Enhancements<br />
<br />
VPN V2.13 (Live)<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Speed Test upload Benchmark]<br />
* [https://support.mozilla.org/en-US/kb/automatically-launch-mozilla-vpn-when-your-device- Auto Connect on startup - mobile]<br />
* [https://support.mozilla.org/en-US/kb/mozilla-vpn-wont-connect-or-keeps-disconnecting-how-to-fix Remove the port 53 fallback UI feature]<br />
* [https://support.mozilla.org/en-US/kb/i-cant-print-wirelessly-when-mozilla-vpn Remove visibility to the LAN bypass feature]<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Allow users to see the server IP to which they are connected to]<br />
<br />
Monitor (Live)<br />
* Product live on SUMO with associated KBs<br />
* Monitor Refresh of Dashboard UI upcoming March 15<br />
<br />
'''Incidents and other Notable Issues''' <br />
* Microsoft Teams Blocking access for Firefox users - Downgraded from incident as the issue seems to be on Microsoft's side<br />
** The free / Live 365 version of Microsoft Teams appears to be blocking access to Firefox users.<br />
**Corporate related Microsoft Teams support appears to be working.<br />
<br />
* Focus content grayed out when in Landscape mode<br />
** Resolved with V109.2 release.<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-02-08&diff=1245473Support/Weekly Meetings/Agenda 2023-02-082023-02-08T17:02:30Z<p>JR Johnson: /* PARTICIPANTS */ Attendees</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-02-08 AirMozilla]<br />
* [https://youtube.com/live/0ipKZxVsPaM?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-february-2023/ community portal](doesn't work at this moment)):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
* [https://support.mozilla.org/nl/user/Mad_Maks Tim Maks]<br />
* Lucas<br />
* Fabi<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Paul for working on the mobile guideline (more on that later) and updating our forum common responses for mobile products. <br />
# Welcome to [https://support.mozilla.org/user/jaewookim1990 Kim Jae Woo], [https://support.mozilla.org/user/hgreen.9 Henry Green], [https://support.mozilla.org/user/jayjhengineer Jason Hoyle], [https://support.mozilla.org/user/Ifeoma Ifeoma], and [https://support.mozilla.org/user/rayvermey Ray Vermey]. Thanks for joining the Social and Mobile Store Support program!<br />
# All the mozillians who where at FOSDEM23 for being so great in giving live support to sometimes difficult users<br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://support.mozilla.org/forums/contributors/716165?last=84980 Firefox Monitor as a new product]<br />
# [https://support.mozilla.org/forums/contributors/716151?last=84915 SUMO presence at Mozilla.Social]<br />
# [https://support.mozilla.org/forums/contributors/716144?last=84955 Unified Extensions Button]<br />
# [https://support.mozilla.org/forums/contributors/716141?last=84932 Mobile guides and common responses by Paul]. The iOS crash report common response will send you to [https://github.com/mozilla-mobile/firefox-ios/wiki/How-to-get-your-device-logs this page].<br />
# Platform update: <br />
## We're now able to moderate the contributor forum back as usual. Although the team is still investigating on the root cause for [https://bugzilla.mozilla.org/show_bug.cgi?id=1807607 bug1807607]<br />
## Problem with default time in PST. Ryan has confirmed that it's the default state. So unless you set a timezone in your profile, PST will be used instead. If you have set a timezone, but still seeing time in PST, try to re-set the timezone from your profile. That should fix your issue. <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# We made an appearance at FOSDEM 2023 last weekend. Check out the [https://blog.mozilla.org/community/2023/02/03/meet-us-at-fosdem-2023/ blog post] to get to know more about the event. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
<br />
'''Firefox 110 release''' <br />
<br />
Desktop (Feb 14)<br />
* DoH settings available in P&S (Pushed to V113)<br />
* [https://support.mozilla.org/en-US/kb/identify-problems-third-party-modules-firefox-windows DLL blocking]<br />
* Remove all Colorways messaging from Browser UI: [https://support.mozilla.org/en-US/kb/whats-new-colorways Colorways what's new] (archived)[https://support.mozilla.org/en-US/kb/personalize-firefox-colorways Article in production] (sunset banner added + install from AMO link)<br />
<br />
Android (Feb 14)<br />
* [https://support.mozilla.org/en-US/kb/install-firefox-relay-extension-firefox-android Firefox Relay Extension added]<br />
* Themed Icons Update: - not content needed<br />
<br />
iOS (Feb 14)<br />
* Back end fixes and enhancements: [https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-110 What's New]<br />
<br />
Focus (Feb 14)<br />
* Back end fixes and Enhancements<br />
<br />
VPN V2.13 (Live)<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Speed Test upload Benchmark]<br />
* [https://support.mozilla.org/en-US/kb/automatically-launch-mozilla-vpn-when-your-device- Auto Connect on startup - mobile]<br />
* [https://support.mozilla.org/en-US/kb/mozilla-vpn-wont-connect-or-keeps-disconnecting-how-to-fix Remove the port 53 fallback UI feature]<br />
* [https://support.mozilla.org/en-US/kb/i-cant-print-wirelessly-when-mozilla-vpn Remove visibility to the LAN bypass feature]<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Allow users to see the server IP to which they are connected to]<br />
<br />
Monitor (Live)<br />
* Product live on SUMO with associated KBs<br />
* Monitor Refresh of Dashboard UI upcoming March 15<br />
<br />
'''Incidents and other Notable Issues''' <br />
* Microsoft Teams Blocking access for Firefox users - Downgraded from incident as the issue seems to be on Microsoft's side<br />
** The free / Live 365 version of Microsoft Teams appears to be blocking access to Firefox users.<br />
**Corporate related Microsoft Teams support appears to be working.<br />
<br />
* Focus content grayed out when in Landscape mode<br />
** Resolved with V109.2 release.<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-02-08&diff=1245470Support/Weekly Meetings/Agenda 2023-02-082023-02-08T16:00:52Z<p>JR Johnson: /* PRODUCT UPDATES */ small update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-02-08 AirMozilla]<br />
* [https://youtube.com/live/0ipKZxVsPaM?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-february-2023/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
*<br />
*<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Paul for working on the mobile guideline (more on that later) and updating our forum common responses for mobile products. <br />
# Welcome to [https://support.mozilla.org/user/jaewookim1990 Kim Jae Woo], [https://support.mozilla.org/user/hgreen.9 Henry Green], [https://support.mozilla.org/user/jayjhengineer Jason Hoyle], [https://support.mozilla.org/user/Ifeoma Ifeoma], and [https://support.mozilla.org/user/rayvermey Ray Vermey]. Thanks for joining the Social and Mobile Store Support program! <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://support.mozilla.org/forums/contributors/716165?last=84980 Firefox Monitor as a new product]<br />
# [https://support.mozilla.org/forums/contributors/716151?last=84915 SUMO presence at Mozilla.Social]<br />
# [https://support.mozilla.org/forums/contributors/716144?last=84955 Unified Extensions Button]<br />
# [https://support.mozilla.org/forums/contributors/716141?last=84932 Mobile guides and common responses by Paul]. The iOS crash report common response will send you to [https://github.com/mozilla-mobile/firefox-ios/wiki/How-to-get-your-device-logs this page].<br />
# Platform update: <br />
## We're now able to moderate the contributor forum back as usual. Although the team is still investigating on the root cause for [https://bugzilla.mozilla.org/show_bug.cgi?id=1807607 bug1807607]<br />
## Problem with default time in PST. Ryan has confirmed that it's the default state. So unless you set a timezone in your profile, PST will be used instead. If you have set a timezone, but still seeing time in PST, try to re-set the timezone from your profile. That should fix your issue. <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# We made an appearance at FOSDEM 2023 last weekend. Check out the [https://blog.mozilla.org/community/2023/02/03/meet-us-at-fosdem-2023/ blog post] to get to know more about the event. <br />
# <br />
<br />
=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
<br />
'''Firefox 110 release''' <br />
<br />
Desktop (Feb 14)<br />
* DoH settings available in P&S (Pushed to V113)<br />
* [https://support.mozilla.org/en-US/kb/identify-problems-third-party-modules-firefox-windows DLL blocking]<br />
* Remove all Colorways messaging from Browser UI: [https://support.mozilla.org/en-US/kb/whats-new-colorways Colorways what's new] (archived)[https://support.mozilla.org/en-US/kb/personalize-firefox-colorways Article in production] (sunset banner added + install from AMO link)<br />
<br />
Android (Feb 14)<br />
* [https://support.mozilla.org/en-US/kb/install-firefox-relay-extension-firefox-android Firefox Relay Extension added]<br />
* Themed Icons Update: - not content needed<br />
<br />
iOS (Feb 14)<br />
* Back end fixes and enhancements: [https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-110 What's New]<br />
<br />
Focus (Feb 14)<br />
* Back end fixes and Enhancements<br />
<br />
VPN V2.13 (Live)<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Speed Test upload Benchmark]<br />
* [https://support.mozilla.org/en-US/kb/automatically-launch-mozilla-vpn-when-your-device- Auto Connect on startup - mobile]<br />
* [https://support.mozilla.org/en-US/kb/mozilla-vpn-wont-connect-or-keeps-disconnecting-how-to-fix Remove the port 53 fallback UI feature]<br />
* [https://support.mozilla.org/en-US/kb/i-cant-print-wirelessly-when-mozilla-vpn Remove visibility to the LAN bypass feature]<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Allow users to see the server IP to which they are connected to]<br />
<br />
Monitor (Live)<br />
* Product live on SUMO with associated KBs<br />
* Monitor Refresh of Dashboard UI upcoming March 15<br />
<br />
'''Incidents and other Notable Issues''' <br />
* Microsoft Teams Blocking access for Firefox users - Downgraded from incident as the issue seems to be on Microsoft's side<br />
** The free / Live 365 version of Microsoft Teams appears to be blocking access to Firefox users.<br />
**Corporate related Microsoft Teams support appears to be working.<br />
<br />
* Focus content grayed out when in Landscape mode<br />
** Resolved with V109.2 release.<br />
<br />
<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# <br />
# <br />
<br />
==== SUPPORT FORUM ====<br />
# <br />
# <br />
<br />
==== SOCIAL SUPPORT ====<br />
# <br />
# <br />
<br />
==== PLAY STORE SUPPORT ====<br />
# <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# <br />
# <br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
# <br />
#</div>JR Johnsonhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2023-02-08&diff=1245469Support/Weekly Meetings/Agenda 2023-02-082023-02-08T15:39:50Z<p>JR Johnson: Product Support Updates</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 45 minutes) starting at:<br />
17:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&]<br />
<br />
{| class="wikitable"<br />
|-<br />
! Northern winter !! Northern summer<br />
|-<br />
| 09:00 PT || 10:00 PDT<br />
|-<br />
| 11:00 CST || 12:00 CDT<br />
|-<br />
| '''17:00 UTC''' || '''17:00 UTC'''<br />
|-<br />
| 18:00 CET || 19:00 CEST<br />
|-<br />
| 22:30 IST || 22:30 IST<br />
|}<br />
<br />
=== Call Details ===<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
=== Participate ===<br />
* [https://mozilla.zoom.us/j/490084542 Join the meeting on Zoom] (You'll have to download and install the [https://zoom.us/support/download Zoom Desktop client])<br />
* [https://mzl.la/sumo-2023-02-08 AirMozilla]<br />
* [https://youtube.com/live/0ipKZxVsPaM?feature=share YouTube]<br />
<br />
=== Live chat ===<br />
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] - Matrix channel<br />
<br />
=== Read more ===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
* [https://support.mozilla.org/en-US/forums/contributors Contributors forum]<br />
<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and your SUMO profile link (you can also attend our event in the [https://community.mozilla.org/en/events/sumo-community-meeting-february-2023/ community portal]):<br />
* [https://support.mozilla.org/en-US/user/kelimutu Kiki]<br />
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]<br />
*<br />
*<br />
<br />
===CONTRIBUTORS SHOUTOUT===<br />
(Please link to their profile and the reason for the mention)<br />
# Paul for working on the mobile guideline (more on that later) and updating our forum common responses for mobile products. <br />
# Welcome to [https://support.mozilla.org/user/jaewookim1990 Kim Jae Woo], [https://support.mozilla.org/user/hgreen.9 Henry Green], [https://support.mozilla.org/user/jayjhengineer Jason Hoyle], [https://support.mozilla.org/user/Ifeoma Ifeoma], and [https://support.mozilla.org/user/rayvermey Ray Vermey]. Thanks for joining the Social and Mobile Store Support program! <br />
<br />
== AGENDA ==<br />
<br />
=== TOPIC OF THE WEEK ===<br />
# [https://support.mozilla.org/forums/contributors/716165?last=84980 Firefox Monitor as a new product]<br />
# [https://support.mozilla.org/forums/contributors/716151?last=84915 SUMO presence at Mozilla.Social]<br />
# [https://support.mozilla.org/forums/contributors/716144?last=84955 Unified Extensions Button]<br />
# [https://support.mozilla.org/forums/contributors/716141?last=84932 Mobile guides and common responses by Paul]. The iOS crash report common response will send you to [https://github.com/mozilla-mobile/firefox-ios/wiki/How-to-get-your-device-logs this page].<br />
# Platform update: <br />
## We're now able to moderate the contributor forum back as usual. Although the team is still investigating on the root cause for [https://bugzilla.mozilla.org/show_bug.cgi?id=1807607 bug1807607]<br />
## Problem with default time in PST. Ryan has confirmed that it's the default state. So unless you set a timezone in your profile, PST will be used instead. If you have set a timezone, but still seeing time in PST, try to re-set the timezone from your profile. That should fix your issue. <br />
<br />
=== MOZILLA'S WORLD UPDATE ===<br />
# We made an appearance at FOSDEM 2023 last weekend. Check out the [https://blog.mozilla.org/community/2023/02/03/meet-us-at-fosdem-2023/ blog post] to get to know more about the event. <br />
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=== PRODUCT UPDATES ===<br />
Watch the [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4d2c7769-7ba9-46c0-8535-afa2011ad3f2 release scrum meeting recordings] to get a weekly update on what releases are upcoming. <br />
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'''Firefox 110 release''' <br />
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Desktop (Feb 14)<br />
* DoH settings available in P&S<br />
* [https://support.mozilla.org/en-US/kb/identify-problems-third-party-modules-firefox-windows DLL blocking]<br />
* Remove all Colorways messaging from Browser UI: [https://support.mozilla.org/en-US/kb/whats-new-colorways Colorways what's new] (archived)[https://support.mozilla.org/en-US/kb/personalize-firefox-colorways Article in production] (sunset banner added + install from AMO link)<br />
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Android (Feb 14)<br />
* [https://support.mozilla.org/en-US/kb/install-firefox-relay-extension-firefox-android Firefox Relay Extension added]<br />
* Themed Icons Update: - not content needed<br />
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iOS (Feb 14)<br />
* Back end fixes and enhancements: [https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-110 What's New]<br />
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Focus (Feb 14)<br />
* Back end fixes and Enhancements<br />
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VPN V2.13 (Live)<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Speed Test upload Benchmark]<br />
* [https://support.mozilla.org/en-US/kb/automatically-launch-mozilla-vpn-when-your-device- Auto Connect on startup - mobile]<br />
* [https://support.mozilla.org/en-US/kb/mozilla-vpn-wont-connect-or-keeps-disconnecting-how-to-fix Remove the port 53 fallback UI feature]<br />
* [https://support.mozilla.org/en-US/kb/i-cant-print-wirelessly-when-mozilla-vpn Remove visibility to the LAN bypass feature]<br />
* [https://support.mozilla.org/en-US/kb/check-your-connection-speed-mozilla-vpn Allow users to see the server IP to which they are connected to]<br />
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Monitor (Live)<br />
* Product live on SUMO with associated KBs<br />
* Monitor Refresh of Dashboard UI upcoming March 15<br />
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'''Incidents and other Notable Issues''' <br />
* Microsoft Teams Blocking access for Firefox users - Downgraded from incident as the issue seems to be on Microsoft's side<br />
** The free / Live 365 version of Microsoft Teams appears to be blocking access to Firefox users.<br />
**Corporate related Microsoft Teams support appears to be working.<br />
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* Focus content grayed out when in Landscape mode<br />
** Resolved with V109.2 release.<br />
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==== KNOWLEDGE BASE AND LOCALIZATION====<br />
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==== SUPPORT FORUM ====<br />
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==== SOCIAL SUPPORT ====<br />
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==== PLAY STORE SUPPORT ====<br />
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==== DECISIONS AND ACTION ITEMS ====<br />
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==== FUN ZONE - JOKES, ETC. ====<br />
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#</div>JR Johnson