Support/Kitsune/Karma: Difference between revisions
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Influence and Status | Influence and Status | ||
===Influence = privileges=== | |||
* Moderator | |||
* Admin | |||
* Locale Leader | |||
* ... | |||
Status | |||
* Titles/Badges | |||
* Level (tied to points, with progress bar) | |||
===Communal discovery=== | |||
* Marking questions as solved/not solvable | |||
===Points system=== | |||
Points system | |||
Different actions generate different amount of points. The actual points an action is worth may change over time, making it a requirement that the total score for all contributors can be recalculated. In other words, a cron job should be able to go through each previous action a contributor has done and re-apply the points to determine the contributor's overall score/level. | Different actions generate different amount of points. The actual points an action is worth may change over time, making it a requirement that the total score for all contributors can be recalculated. In other words, a cron job should be able to go through each previous action a contributor has done and re-apply the points to determine the contributor's overall score/level. | ||
Points for | ====Points for==== | ||
* Posting an answer | |||
* Having your answer selected as the 'best answer' | |||
* Having your post rated as helpful | |||
* Correctly marking a question or answer as spam. | |||
* Points for tagging | |||
* Bonus points for streaks | |||
* Being the first answer | |||
==Public profile view== | |||
(what others see when they click on your name) | |||
Your forum level | |||
* Your badges, including old Special badges | |||
* Your title | |||
==Dashboard view== | |||
(what you see if you look at your own profile) | |||
Everything you see in the public profile view, plus: | Everything you see in the public profile view, plus: | ||
* A progress bar indicating the path to next level | |||
* Description/table of which actions give you points in the forum | |||
* Metrics (eg. # of people helped total) | |||
==Information below Avatar - for other people's posts== | |||
* Name | |||
* Title | |||
* Level | |||
* Badges | |||
Information below Avatar - for other people's posts | |||
==Information below Avatar - for your own posts== | |||
Everything you see for other people's posts, plus: | Everything you see for other people's posts, plus: | ||
* Progress bar indicating your path to the next forum level | |||
==Badges== | |||
Badges | |||
Each contributor can have multiple badges for different areas of focuses, and for special privileges. They are used to indicate your status on SUMO and are shown in your personal profile/dashboard, and under your avatar in forum posts. The point is to give everyone else (and yourself) a hint of your skillset. | Each contributor can have multiple badges for different areas of focuses, and for special privileges. They are used to indicate your status on SUMO and are shown in your personal profile/dashboard, and under your avatar in forum posts. The point is to give everyone else (and yourself) a hint of your skillset. | ||
* One unique badge per forum level | |||
* One of the following Live Chat badges | |||
* approved into queue | |||
* room moderator | |||
* over X chats confirmed solved | |||
* One of the following KB badges | |||
* Editor (Got an edit approved in the KB) | |||
* Locale leader | |||
* Special badges (admins can create and assign them; only shown below forum posts for a predefined time period, but always shown in "trophy room") | |||
* SFD participant | |||
* KB sprint participant | |||
* Went to the summit | |||
* Firefox 4 launch participant | |||
==Title== | |||
Your title is, by default, your forum level description (e.g. "Aspiring Forum Helper") | |||
Title | |||
If you have been promoted with special privileges, show that instead, e.g.: | |||
* Forum Moderator | |||
* Administrator | |||
* Employee? | |||
Titles should also be overridable by admins, who can assign a custom title to anyone (e.g. someone like cor-el might be worthy if his own super-special title). | |||
http://en.wikipedia.org/wiki/Sumo#Sumo_divisions | http://en.wikipedia.org/wiki/Sumo#Sumo_divisions | ||
Revision as of 17:19, 14 September 2010
The Karma System PRD
Kitsune will have a system to reward good user behaviour to motivate people and induce healthy competition for the benefit of users. The system will span across the different parts of Kitsune (KB, Livechat, Forums) while having it's center on the users profile/dashboard. For this to be implemented we need support for Accounts and an implementaton of user profile/dashboard first.
SUMO KARMA PRD
Influence and Status
Influence = privileges
- Moderator
- Admin
- Locale Leader
- ...
Status
- Titles/Badges
- Level (tied to points, with progress bar)
Communal discovery
- Marking questions as solved/not solvable
Points system
Different actions generate different amount of points. The actual points an action is worth may change over time, making it a requirement that the total score for all contributors can be recalculated. In other words, a cron job should be able to go through each previous action a contributor has done and re-apply the points to determine the contributor's overall score/level.
Points for
- Posting an answer
- Having your answer selected as the 'best answer'
- Having your post rated as helpful
- Correctly marking a question or answer as spam.
- Points for tagging
- Bonus points for streaks
- Being the first answer
Public profile view
(what others see when they click on your name)
Your forum level
- Your badges, including old Special badges
- Your title
Dashboard view
(what you see if you look at your own profile)
Everything you see in the public profile view, plus:
- A progress bar indicating the path to next level
- Description/table of which actions give you points in the forum
- Metrics (eg. # of people helped total)
Information below Avatar - for other people's posts
- Name
- Title
- Level
- Badges
Information below Avatar - for your own posts
Everything you see for other people's posts, plus:
- Progress bar indicating your path to the next forum level
Badges
Each contributor can have multiple badges for different areas of focuses, and for special privileges. They are used to indicate your status on SUMO and are shown in your personal profile/dashboard, and under your avatar in forum posts. The point is to give everyone else (and yourself) a hint of your skillset.
- One unique badge per forum level
- One of the following Live Chat badges
- approved into queue
- room moderator
- over X chats confirmed solved
- One of the following KB badges
- Editor (Got an edit approved in the KB)
- Locale leader
- Special badges (admins can create and assign them; only shown below forum posts for a predefined time period, but always shown in "trophy room")
- SFD participant
- KB sprint participant
- Went to the summit
- Firefox 4 launch participant
Title
Your title is, by default, your forum level description (e.g. "Aspiring Forum Helper")
If you have been promoted with special privileges, show that instead, e.g.:
- Forum Moderator
- Administrator
- Employee?
Titles should also be overridable by admins, who can assign a custom title to anyone (e.g. someone like cor-el might be worthy if his own super-special title).