Support/Kitsune/Karma

The Karma System PRD

Kitsune will have a system to reward good user behaviour to motivate people and induce healthy competition for the benefit of users. The system will span across the different parts of Kitsune (KB, Livechat, Forums) while having it's center on the users profile/dashboard. For this to be implemented we need support for Accounts and an implementaton of user profile/dashboard first.

SUMO KARMA PRD

Influence and Status

   Influence = privileges

   Moderator

   Admin

   Locale Leader

   ...

   Status

   Titles/Badges 

   Level (tied to points, with progress bar)

Communal discovery

   Marking questions as solved/not solvable 

Points system Different actions generate different amount of points. The actual points an action is worth may change over time, making it a requirement that the total score for all contributors can be recalculated. In other words, a cron job should be able to go through each previous action a contributor has done and re-apply the points to determine the contributor's overall score/level.

Points for

   Posting an answer

   Having your answer selected as the 'best answer'

   Having your post rated as helpful

   Correctly marking a question or answer as spam.

   Points for tagging

   Bonus points for streaks

   Being the first answer

Public profile view (what others see when they click on your name)

   Your forum level

   Your badges, including old Special badges

   Your title

Dashboard view (what you see if you look at your own profile) Everything you see in the public profile view, plus:

   A progress bar indicating the path to next level

   Description/table of which actions give you points in the forum

   Metrics (eg. # of people helped total)

Information below Avatar - for other people's posts

   Name

   Title

   Level

   Badges

Information below Avatar - for your own posts Everything you see for other people's posts, plus:

   Progress bar indicating your path to the next forum level

Badges Each contributor can have multiple badges for different areas of focuses, and for special privileges. They are used to indicate your status on SUMO and are shown in your personal profile/dashboard, and under your avatar in forum posts. The point is to give everyone else (and yourself) a hint of your skillset.

   One unique badge per forum level

   One of the following Live Chat badges

   approved into queue

   room moderator

   over X chats confirmed solved

   One of the following KB badges

   Editor (Got an edit approved in the KB)

   Locale leader

   Special badges (admins can create and assign them; only shown below forum posts for a predefined time period, but always shown in "trophy room")

   SFD participant

   KB sprint participant

   Went to the summit

   Firefox 4 launch participant

Title

   Your title is, by default, your forum level description (e.g. "Aspiring Forum Helper")

   If you have been promoted with special privileges, show that instead, e.g.:

   Forum Moderator

   Administrator

   Employee?

   Titles should also be overridable by admins, who can assign a custom title to anyone (e.g. someone like cor-el might be worthy if his own super-special title).

http://en.wikipedia.org/wiki/Sumo#Sumo_divisions