Thunderbird/Support/GetSatisfaction/README

This is a barebones / 1 pager guide to Get Satisfaction as used by Mozilla Messaging for Thunderbird Support

Top 5 Ways End Users can make Get Satisfaction better

1. search for an existing topic first - Instead of filing a support topic, do a quick search first (it's easy and painless :-) !) and see if somebody else has already answered your question or asked it (in most cases somebody has!). You can do this at http://getsatisfaction.com/mozilla_messaging/searches
2. meaningful subject line - If you decide to create a new topic, then please use a meaningful subject line e.g. "Can't send email on barebones SMTP server" instead of the not very helpful "help" - Try to imagine yourself and the support community members scanning hundreds of support topics or a search indexing topics, which is more helpful?
3. tell us your OS (Windows XP, Leopard, Ubuntu Justy, etc), Thunderbird version, what you did, what happened and what you expected - The more information the faster the the community can help you. Guessing take too much valuable time