Thunderbird:Testing:Memory Usage Problems: Difference between revisions

Jump to navigation Jump to search

Thunderbird:Testing:Memory Usage Problems (view source)

Revision as of 11:01, 6 June 2019

105 bytes removed ,  6 June 2019
Global search - SOMEHOW we had it listed twice - move lower, unify the two steps, and clarify steps
(many small changes, remove XP safe mode link (XP is no longer supported, plus link is bad))
(Global search - SOMEHOW we had it listed twice - move lower, unify the two steps, and clarify steps)
Line 43: Line 43:
#*Get a diagnostic log of Thunderbird activity with '''MSGDB:5,timestamp''' using [[MailNews:Logging|logging instructions]]. <!-- You must install and use [ftp://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-1.9.2/ a 3.1beta build appropriate to your OS]  [http://s3.mozillamessaging.com/build/try-server/list.html tryserver build] appropriate to your platform that includes ''010-01-14_08:10-bienvenu@nventure.com-1263484981/bienvenu@nventure.com-1263484981-mail-try'' in the name -->  
#*Get a diagnostic log of Thunderbird activity with '''MSGDB:5,timestamp''' using [[MailNews:Logging|logging instructions]]. <!-- You must install and use [ftp://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-1.9.2/ a 3.1beta build appropriate to your OS]  [http://s3.mozillamessaging.com/build/try-server/list.html tryserver build] appropriate to your platform that includes ''010-01-14_08:10-bienvenu@nventure.com-1263484981/bienvenu@nventure.com-1263484981-mail-try'' in the name -->  
#*[https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided File a bug], then edit the new bug and attach the zipped log file using "Add an attachment".  
#*[https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided File a bug], then edit the new bug and attach the zipped log file using "Add an attachment".  
#Does problem resolve by disabling global indexing? <small>Tools|Options|Advanced|General|Enable Global Search and Indexer (linux: Edit|Preferences|Advanced|...  Mac: cmd , advanced tab) '''and restart Thunderbird.'''</small> If the problem goes away:
#
#*Does Thunderbird have extremely high IO, seem to be stuck on indexing per Tools|Activity Manager, or is global-messages-db.sqlite (file used for global search) in your [http://kb.mozillazine.org/Profile_folder_-_Thunderbird profile folder] too big? <small>A rule of thumb is it should not be more than 10-20% of the combined the size of all messages (in directories Mail and ImapMail).</small>
#**Rename global-messages-db.sqlite and restart Thunderbird. global-messages-db.sqlite will rebuild but your system load will be high until all your messages are reindexed.
#**Please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided file a bug] about your problem.
#Is there an indexing or Search Messages (Ctrl+K) problem, or is global-messages-db.sqlite corrupt?  <small>Shut down Thunderbird, in your [https://support.mozilla.org/en-US/kb/profiles-tb profile] keep the sqlite file but rename it for later diagnosis, and restart Thunderbird. Note, rebuilding the global index may take a long time and use CPU resources, but it should not redownload your mail</small> 
#Are any folders 2-4GB in size?  <small>Large folder indexes take more memory and time to load. Check using [https://nic-nac-project.org/~kaosmos/index-en.html#foldersize foldersize add-on]. Also Help | Troubleshooting lists large folders.</small>
#Does disabling interval checks for new mail help? (Account Settings | Server Settings | uncheck "Check for new messages every N minutes").  If it helps, then ... is a low value (1-3 minutes) specified for checking for new mail?  <small>Does increasing it to 5-10 minutes help?</small>  
#Does disabling interval checks for new mail help? (Account Settings | Server Settings | uncheck "Check for new messages every N minutes").  If it helps, then ... is a low value (1-3 minutes) specified for checking for new mail?  <small>Does increasing it to 5-10 minutes help?</small>  
#Is a low value (1-3 minutes) specified for draft autosave at Options | Composition | General | Auto Save every N minutes. <small>Does increasing it to 5-10 minutes help?</small>
#Is a low value (1-3 minutes) specified for draft autosave at Options | Composition | General | Auto Save every N minutes. <small>Does increasing it to 5-10 minutes help?</small>
Line 54: Line 49:
#*Are you absolutely certain that antivirus software is not to blame?
#*Are you absolutely certain that antivirus software is not to blame?
#Are any non-Inbox IMAP folders configured to check for new messages via "always check this folder" in properties?  Or is hidden preference mail.check_all_imap_folders_for_new set to true? These increase load on both Thunderbird and the mail server. <small>{{Bug|729504}}</small>
#Are any non-Inbox IMAP folders configured to check for new messages via "always check this folder" in properties?  Or is hidden preference mail.check_all_imap_folders_for_new set to true? These increase load on both Thunderbird and the mail server. <small>{{Bug|729504}}</small>
#Does problem resolve by disabling Global Search indexing? <small>Tools|Options|Advanced|General| uncheck Enable Global Search and Indexer (linux: Edit|Preferences|Advanced|...  Mac: cmd , advanced tab) '''and restart Thunderbird.'''  (note, searching is now disabled) </small>
#* If problem did not go away, or to recheck indexing behavior, enable the checkbox again and restart Thunderbird.
#* If the problem did go away - did Thunderbird have extremely high disk IO, seem to be stuck on indexing per Tools|Activity Manager, or is global-messages-db.sqlite (file used for global search) in your [http://kb.mozillazine.org/Profile_folder_-_Thunderbird profile folder] too big? <small>Rule of thumb - the file should not be more than 10-20% of the combined size of all messages in directories Mail and ImapMail.</small>
#**Rename global-messages-db.sqlite (to keep it for later diagnosis), enable the Global Search checkbox, and restart Thunderbird. global-messages-db.sqlite will rebuild and your system load may be high until all your messages are reindexed, but your messages should not redownload from the server.
#**Please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided file a bug] about your problem.
#Are any folders 2-4GB in size?  <small>Large folder indexes take more memory and time to load. Check using [https://nic-nac-project.org/~kaosmos/index-en.html#foldersize foldersize add-on]. Also Help | Troubleshooting lists large folders.</small>
#Do you have thousands of contacts in your address book? <small>(possible related issues:  google contacts add-on], [http://hogiblog.blogspot.com/2012/01/reducing-memory-usage-of-google.html?showComment=1333621724776#comment-c8055257360225747824]</small>
#Do you have thousands of contacts in your address book? <small>(possible related issues:  google contacts add-on], [http://hogiblog.blogspot.com/2012/01/reducing-memory-usage-of-google.html?showComment=1333621724776#comment-c8055257360225747824]</small>
#Is panacea.dat cache file in [https://support.mozilla.org/en-US/kb/profiles-tb your profile] too big? <small>(>10MB for most people is probably too big. Rule of thumb for panacea size with thunderbird stopped: #folders*0.3k. See [https://bugzilla.mozilla.org/show_bug.cgi?id=65086#c34 bug 65086], {{bug|1084276}})</small>
#Is panacea.dat cache file in [https://support.mozilla.org/en-US/kb/profiles-tb your profile] too big? <small>(>10MB for most people is probably too big. Rule of thumb for panacea size with thunderbird stopped: #folders*0.3k. See [https://bugzilla.mozilla.org/show_bug.cgi?id=65086#c34 bug 65086], {{bug|1084276}})</small>
Wsmwk
canmove, Confirmed users
2,201

edits

Retrieved from "https://wiki.mozilla.org/Special:MobileDiff/1213388"

Navigation menu