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# '''Answer questions''' - When you get help with a problem, share that information with others. [http://getsatisfaction.com/mozilla_messaging/searches Search] for topics related to your problem and reply to them. This is especially useful with problems specific to mail providers. For example, if you solve a problem with Comcast, search for "Comcast" in other support requests and share your information. | # '''Answer questions''' - When you get help with a problem, share that information with others. [http://getsatisfaction.com/mozilla_messaging/searches Search] for topics related to your problem and reply to them. This is especially useful with problems specific to mail providers. For example, if you solve a problem with Comcast, search for "Comcast" in other support requests and share your information. | ||
# '''Tag topics''' - Adding tags to topics helps other find answers by improving search engine results and by grouping related topics. For example, if a topic on the subject of email filters has a good answer, and you tag that topic and related open topics with the tag "configure filters", it will help people find the topic with the answer. 1-3 word tags are best, for example "cannot send email", "cannot receive email", etc. See the [[Thunderbird/Support/GetSatisfaction/TaggingConventions|GS tagging convention]] wiki page for more information. | # '''Tag topics''' - Adding tags to topics helps other find answers by improving search engine results and by grouping related topics. For example, if a topic on the subject of email filters has a good answer, and you tag that topic and related open topics with the tag "configure filters", it will help people find the topic with the answer. 1-3 word tags are best, for example "cannot send email", "cannot receive email", etc. See the [[Thunderbird/Support/GetSatisfaction/TaggingConventions|GS tagging convention]] wiki page for more information. | ||
# '''Bookmark or subscribe to a tag''' - You can subscribe to tags via RSS, or you can bookmark a tag and check back later to view activity. Then, when someone asks a question in your area of expertise, you will be alerted and can provide the answer. As an example, the feed for the tag "cannot send email" is: http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.rss. Alternatively, you could bookmark http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email. | # '''Bookmark or subscribe to a tag''' - You can subscribe to tags via [http://en.wikipedia.org/wiki/RSS RSS], or you can bookmark a tag and check back later to view activity. Then, when someone asks a question in your area of expertise, you will be alerted and can provide the answer. As an example, the feed for the tag "cannot send email" is: http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.rss. Alternatively, you could bookmark http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email. | ||