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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
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Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)
Revision as of 20:46, 25 October 2010
, 25 October 2010→Folks who vent about Thunderbird 3 but offer no troubleshooting info
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Hi X: | Hi X: | ||
Thank you for your Get Satisfaction support topic. We're sorry to hear that you don't like TB V3. At Thunderbird we believe in choice, and one course of action you can take is to re-install TB V2. Here are some resources to help you and others do that: | Thank you for your Get Satisfaction support topic. We're sorry to hear that you don't like TB V3.1. At Thunderbird we believe in choice, and one course of action you can take is to re-install TB V2. Please be aware that there are no further releases planned for TB 2 and therefore we'd like to help you stay on TB 3.1 if possible. Here are some resources to help you and others do that: | ||
1. Where to find TB2: | 1. Where to find TB2: | ||
http://getsatisfaction.com/mozilla_messaging/topics/official_thunderbird_2_download_location | http://getsatisfaction.com/mozilla_messaging/topics/official_thunderbird_2_download_location | ||
2. Thunderbird 2 downgrade issues and help from MozillaZine: | 2. Thunderbird 2 downgrade issues and help from from the excellent 3rd party independent community: MozillaZine: | ||
http://kb.mozillazine.org/Go_back_to_an_old_version_of_Thunderbird#From_3.x_to_2.0.0.23 | http://kb.mozillazine.org/Go_back_to_an_old_version_of_Thunderbird#From_3.x_to_2.0.0.23 | ||
If you would like community support or have found specific features that do not work on TB, please consider replying with the complete details as requested in our README: | If you would like community support or have found specific features that do not work on TB, please consider replying with the complete details as requested in our README: | ||
https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
i.e. firewall and anti-virus software versions if any, Thunderbird version (3.0.4?, 2.0.0.24?), Operating System (Windows XP?), ISP, mail service provider, POP or IMAP settings including username suitably altered to protect your privacy i.e change jane@domain.com to jne@domain.com, outgoing SMTP mail server setting including username altered so we can't guess your username, what add-ons you have installed if any, exact error message, what you did, what you expected, what happened, etc. | i.e. in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.0.4?, 2.0.0.24?), Operating System (Windows XP?), ISP, mail service provider, POP or IMAP settings including username suitably altered to protect your privacy i.e change jane@domain.com to jne@domain.com, outgoing SMTP mail server setting including username altered so we can't guess your username, what add-ons you have installed if any, exact error message, what you did, what you expected, what happened, etc. | ||
== Please create a new topic == | == Please create a new topic == | ||