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Desktop & Cross Product Support Team/Goals/2013: Difference between revisions
Desktop & Cross Product Support Team/Goals/2013 (view source)
Revision as of 00:25, 20 December 2012
, 20 December 2012→Improve Forum performance (100% Resolution rate and 24h SLA)
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==Increase retention and user loyalty== | ==Increase retention and user loyalty== | ||
===Improve Forum performance (100% Resolution rate and 24h SLA)=== | ===Improve Forum performance (100% Resolution rate and 24h SLA)=== | ||
Create an escalation system for difficult questions | *Create an escalation system for difficult questions | ||
Make the support forum more engaging | *Make the support forum more engaging | ||
===Continuous improvement of English content=== | ===Continuous improvement of English content=== | ||
Increase the overall satisfied user (based on the exit survey) up to XX% | Increase the overall satisfied user (based on the exit survey) up to XX% | ||