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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 456/645 = 71% (1 week ago:74%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 173,christ1 (v);164,jmn_3372739 (v);123,chrisramsden (v);84,stan_647060 (v);82,sfhowes (v);60,anje_yelf (v);58,san_2972983 (v);48,matt_678579 (v);32,wayne_mery (v);28,rtanglao;23,elcameleon1 (v);9,finitarry (v);9,bernd_s (v);8,oeekker (v);6,rsx11m (v);(gethappykludged-m.rb)
  4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 165/7, Tue 184/7, Wed 207/12, Thu 197/14, Fri 166/9, Sat 136/5, Sun 144/5 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

4-10June2012-Part-1-of-2-Thunderbird-GS-stats.png 4-10June2012-Part-2-of-2-Thunderbird-GS-stats.png