2012-05-08T14:48:45Z

Djst: Created page with "{{DRAFT}} This page outlines a proposal for Enterprise Support Release (ESR) Firefox support documentation. =Vision= We believe that by hosting a centralized support channel f..."

WeeklyUpdates/2012-04-30

2012-04-30T15:48:41Z

Djst: /* Introducing New Hires */

<small>[[WeeklyUpdates/{{#time:Y-m-d|{{SUBPAGENAME}} -1 week}}|« previous week]] | [[WeeklyUpdates|index]] | [[WeeklyUpdates/{{#time:Y-m-d|{{SUBPAGENAME}} +1 week}}|next week »]]</small>

{{conf|8600}}

__TOC__

= All-hands Status Meeting Agenda =

Items in this section will be shared during the live all-hand status meeting.

== Friends of the Tree [[Image:Tree.gif|Friends of the Tree]] ==

== Upcoming Events ==

=== This Week ===

=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===

Privacy Friends Meeting, 1pm in San Francisco (7N) and Mountain View (Kung Fu) - Vidyo in to 7N. Contact Stacy Martin for more info.

=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===
*Thor Muller, Author of [http://getluckythebook.com "Get Lucky: How to Put Planned Serendipity to Work for You"] will be talking about his book.<br>
**noon-1pm PT 10FWD and air mozilla

=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===

=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===

* [[Grow/Meeting_05_03_12|Grow Mozilla meeting]] at 10 pacific - a forum to discuss ideas and ask questions about community building.
* [http://www.portigal.com Steve Portigal] - Rethink Your Research Approach & Synthesize Your Findings Faster - part of UX Lecture Series.<br>
**noon-1pm PT 10FWD and air mozilla

=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===
* [https://mail.mozilla.com/home/ckoenig@mozilla.com/Security%20Review.html?view=month&action=view&invId=110490-110489&pstat=AC&exInvId=110490-171831&useInstance=1&instStartTime=1336150800000&instDuration=3600000 SecReview: Create API for content to keep the screensaver from turning on (or to prevent phone/tablet's screen from turning off)]

=== Next Week ===

== Product Status Updates (voice updates) ==

=== Firefox Future (12, 13, 14) ===
''Speaker Location:''

=== Firefox Current ===
''Speaker Location:''

=== Mobile Firefox ===
''Speaker Location:''

=== Thunderbird ===
''Speaker Location:''

=== Older Branch Work ===
''Speaker Location:''

=== Drumbeat ===
''Speaker Location:''

=== Identity ===
''Speaker Location:''

=== Services ===
''Speaker Location:''

== Speakers ==

The limit is 3 minutes per speaker. It's like a lightning talk, but don't feel that you have to have slides in order to make a presentation.

{| class="fullwidth-table"
|-
! Title
! Presenter
! Topic
! Media
! More Details
|-
| Inside the Root Shell
| Brandon Burton, via Vidyo
| A new weekly interview series with Mozilla IT, starting May 7th.
| N/A
| Email insidetherootshell@mozilla.com with questions you'd like to know about Mozilla IT folks.
|-
|}

== Introducing New Hires ==
{| class="fullwidth-table"
|-
! New Hire
! Introduced by
! Speaker location
! Will be working on
|-
| ''Who is the new hire?''
| ''Who will be introducing that person?''
| ''From which office will that introduction be transmitted?''
| ''What will the new person be working on?''
|-
| Diana Livits
| Dave Slater
| Mountain View
| Partner Relationships for Mozilla Marketplace
|-
| Matt Grimes ([http://mattgrimes.net/ blog])
| David Tenser
| Eskilstuna (via Vidyo)
| Support Analytics for SUMO/Input/social media
|-

|-
|}

== Introducing New Interns ==
{| class="fullwidth-table"
|-
! New Intern
! Introduced by
! Speaker location
! Will be working on
|-
| ''Who is the new intern?''
| ''Who will be introducing that person?''
| ''From which office will that introduction be transmitted?''
| ''What will the new person be working on?''
|-

|-
|}

== Roundtable ==

= <meta> =

Notes and non-voice status updates that aren't part of the live meeting go here.

== Status Updates By Team (*non-voice* updates) ==

=== IT ===
* More [http://blog.mozilla.org/it/2012/04/27/mozilla-db-news-fri-apr-27th/ database work] than you can shake a stick at
* '''''<tt>developer.mozilla.org</tt> will be down on Tuesday, May 8th for a move to the new data center'''''
* moved cvs.mozilla.org to SCL3 - file any issues under mozilla.org - Server Operations : Developer Services
* prep new product distribution environment in SCL3, plan to move this week
* work on moving MXR out of SJC1, see post to mozilla.dev.planning for details and how to help test
* begin work on a multi-homed AMO/Marketplace environment by extending the db master to a M-M setup between Phoenix and Santa Clara
* dealt with more load balancer issues in Phoenix, came up with a combination of Zeus and Myricom 10g NICs that appears to work well

=== Services ===

=== Firefox ===

=== Platform ===

=== Messaging ===

=== Mobile ===

=== Release Engineering ===

=== QA ===

==== Test Execution ====

==== WebQA ====

==== QA Community ====

==== Automation Services ====

=== Automation & Tools ===

=== Security ===

'''[https://mail.mozilla.com/home/ckoenig@mozilla.com/Security%20Review.html Calendar and Meeting details]'''

General Meeting Details
* IRC Channel: #security
* Etherpad: http://etherpad.mozilla.com:9000/secreview
* Vidyo: https://v.mozilla.com/flex.html?roomdirect.html&key=5XEMsG1ApA4b (Room 9058)
* Dial-in Info (phone):
** In office or soft phone: extension 92
** US/INTL: 650-903-0800 or 650-215-1282 then extension 92
** Toronto: 416-848-3114 then extension 92
** Toll-free: 800-707-2533 then password 369
** Conference num 99058

For updates to meetings please see the Security Review Calendar
* HTML: https://mail.mozilla.com/home/ckoenig@mozilla.com/Security%20Review.html
* .ics: https://mail.mozilla.com/home/ckoenig@mozilla.com/Security%20Review

=== Engagement ===

==== PR ====

==== Events ====

==== Creative Team ====

==== Community Marketing ====

=== Support ===

=== Metrics ===

=== Evangelism ===

=== Labs ===

=== Apps ===

=== Developer Tools ===

=== Add-ons ===

=== Webdev ===

=== L10n ===

=== People Team ===

=== WebFWD ===
Learn more about our teams when they are in town in mid-May!

1) On Saturday May 12 we'll be having an "open workday" allowing anyone to contribute to our teams - in-person in Mountain View or remotely via AirMozilla & IRC. Details at http://webfwdopenworkday.eventbrite.com/

2) On Monday May 14 our teams will present brief lightning talks at the All-Hands Meeting.

== Foundation Updates ==

WeeklyUpdates/2012-04-30

2012-04-30T15:47:13Z

Djst: /* Introducing New Hires */

<small>[[WeeklyUpdates/{{#time:Y-m-d|{{SUBPAGENAME}} -1 week}}|« previous week]] | [[WeeklyUpdates|index]] | [[WeeklyUpdates/{{#time:Y-m-d|{{SUBPAGENAME}} +1 week}}|next week »]]</small>

{{conf|8600}}

__TOC__

= All-hands Status Meeting Agenda =

Items in this section will be shared during the live all-hand status meeting.

== Friends of the Tree [[Image:Tree.gif|Friends of the Tree]] ==

== Upcoming Events ==

=== This Week ===

=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===

Privacy Friends Meeting, 1pm in San Francisco (7N) and Mountain View (Kung Fu) - Vidyo in to 7N. Contact Stacy Martin for more info.

=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===
*Thor Muller, Author of [http://getluckythebook.com "Get Lucky: How to Put Planned Serendipity to Work for You"] will be talking about his book.<br>
**noon-1pm PT 10FWD and air mozilla

=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===

=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===

* [[Grow/Meeting_05_03_12|Grow Mozilla meeting]] at 10 pacific - a forum to discuss ideas and ask questions about community building.
* [http://www.portigal.com Steve Portigal] - Rethink Your Research Approach & Synthesize Your Findings Faster - part of UX Lecture Series.<br>
**noon-1pm PT 10FWD and air mozilla

=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===
* [https://mail.mozilla.com/home/ckoenig@mozilla.com/Security%20Review.html?view=month&action=view&invId=110490-110489&pstat=AC&exInvId=110490-171831&useInstance=1&instStartTime=1336150800000&instDuration=3600000 SecReview: Create API for content to keep the screensaver from turning on (or to prevent phone/tablet's screen from turning off)]

=== Next Week ===

== Product Status Updates (voice updates) ==

=== Firefox Future (12, 13, 14) ===
''Speaker Location:''

=== Firefox Current ===
''Speaker Location:''

=== Mobile Firefox ===
''Speaker Location:''

=== Thunderbird ===
''Speaker Location:''

=== Older Branch Work ===
''Speaker Location:''

=== Drumbeat ===
''Speaker Location:''

=== Identity ===
''Speaker Location:''

=== Services ===
''Speaker Location:''

== Speakers ==

The limit is 3 minutes per speaker. It's like a lightning talk, but don't feel that you have to have slides in order to make a presentation.

{| class="fullwidth-table"
|-
! Title
! Presenter
! Topic
! Media
! More Details
|-
| Inside the Root Shell
| Brandon Burton, via Vidyo
| A new weekly interview series with Mozilla IT, starting May 7th.
| N/A
| Email insidetherootshell@mozilla.com with questions you'd like to know about Mozilla IT folks.
|-
|}

== Introducing New Hires ==
{| class="fullwidth-table"
|-
! New Hire
! Introduced by
! Speaker location
! Will be working on
|-
| ''Who is the new hire?''
| ''Who will be introducing that person?''
| ''From which office will that introduction be transmitted?''
| ''What will the new person be working on?''
|-
| Diana Livits
| Dave Slater
| Mountain View
| Partner Relationships for Mozilla Marketplace
|-
| Matt Grimes
| David Tenser
| Eskilstuna (via Vidyo)
| Support Analytics for SUMO/Input/social media
|-

|-
|}

== Introducing New Interns ==
{| class="fullwidth-table"
|-
! New Intern
! Introduced by
! Speaker location
! Will be working on
|-
| ''Who is the new intern?''
| ''Who will be introducing that person?''
| ''From which office will that introduction be transmitted?''
| ''What will the new person be working on?''
|-

|-
|}

== Roundtable ==

= <meta> =

Notes and non-voice status updates that aren't part of the live meeting go here.

== Status Updates By Team (*non-voice* updates) ==

=== IT ===
* More [http://blog.mozilla.org/it/2012/04/27/mozilla-db-news-fri-apr-27th/ database work] than you can shake a stick at
* '''''<tt>developer.mozilla.org</tt> will be down on Tuesday, May 8th for a move to the new data center'''''
* moved cvs.mozilla.org to SCL3 - file any issues under mozilla.org - Server Operations : Developer Services
* prep new product distribution environment in SCL3, plan to move this week
* work on moving MXR out of SJC1, see post to mozilla.dev.planning for details and how to help test
* begin work on a multi-homed AMO/Marketplace environment by extending the db master to a M-M setup between Phoenix and Santa Clara
* dealt with more load balancer issues in Phoenix, came up with a combination of Zeus and Myricom 10g NICs that appears to work well

=== Services ===

=== Firefox ===

=== Platform ===

=== Messaging ===

=== Mobile ===

=== Release Engineering ===

=== QA ===

==== Test Execution ====

==== WebQA ====

==== QA Community ====

==== Automation Services ====

=== Automation & Tools ===

=== Security ===

'''[https://mail.mozilla.com/home/ckoenig@mozilla.com/Security%20Review.html Calendar and Meeting details]'''

General Meeting Details
* IRC Channel: #security
* Etherpad: http://etherpad.mozilla.com:9000/secreview
* Vidyo: https://v.mozilla.com/flex.html?roomdirect.html&key=5XEMsG1ApA4b (Room 9058)
* Dial-in Info (phone):
** In office or soft phone: extension 92
** US/INTL: 650-903-0800 or 650-215-1282 then extension 92
** Toronto: 416-848-3114 then extension 92
** Toll-free: 800-707-2533 then password 369
** Conference num 99058

For updates to meetings please see the Security Review Calendar
* HTML: https://mail.mozilla.com/home/ckoenig@mozilla.com/Security%20Review.html
* .ics: https://mail.mozilla.com/home/ckoenig@mozilla.com/Security%20Review

=== Engagement ===

==== PR ====

==== Events ====

==== Creative Team ====

==== Community Marketing ====

=== Support ===

=== Metrics ===

=== Evangelism ===

=== Labs ===

=== Apps ===

=== Developer Tools ===

=== Add-ons ===

=== Webdev ===

=== L10n ===

=== People Team ===

=== WebFWD ===
Learn more about our teams when they are in town in mid-May!

1) On Saturday May 12 we'll be having an "open workday" allowing anyone to contribute to our teams - in-person in Mountain View or remotely via AirMozilla & IRC. Details at http://webfwdopenworkday.eventbrite.com/

2) On Monday May 14 our teams will present brief lightning talks at the All-Hands Meeting.

== Foundation Updates ==

Support/Weekly Meetings/Notes 2012-04-16

2012-04-16T16:59:21Z

Djst: /* Mobile */

==Meeting Details==
Mondays (meeting duration approx. 30 minutes) at:
* 9:00 AM PST
* 12:00 Noon EST
* 16:00 UTC during summer
* 18:00 CET
* 11:00 CST

Phone call details:
* California: 1-650-903-0800, x92 then 9309 then #,
* Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
* Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

irc.mozilla.org: [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo #sumo] <== Click the link to use web-based chat

== Sumo Development Update ==
* Search unification - Next steps
** We need to revisit this document and define the goals based on the metrics that we defined: [https://etherpad.mozilla.org/kitsune-next-gen-search]
* ~ 1/2 way through [http://scrumbu.gs/projects/sumo/2012.7/ 2012.7 sprint]
* Fixes for KPI dashboard
** Now discounting questions from unconfirmed users
** Combined some charts

== UX ==
=== Paper Prototyping ===
* [http://people.mozilla.com/~bpitoyo/sumo/pickers.png Here are various product pickers that we will test]
* Next in line to design:
** Layout variations for landing pages (different pages have different info density, and may be unique)
** Search facets (basically, design for search result page: what it looks like, and how it will function)
* Will take a lot more time than I thought
** Basically, it means that it will need to work on the redesign full-time rather than split the work
* Will talk to Crystal about my role in SUMO and how to best balance:
**The redesign work
**Work on SUMO contents (styleguide, rename, new IA on old SUMO design, coming up with tailored search)
**Work on SUMO forum features for users and contributors

== Roundtable ==
*Please add your comments, questions and updates here.
*Can we get a update on the army of awesome twitter account the @firefoxhelp one as some people are asking can we use that to do support
** Madalina to look into the possibility for people to use this @firefoxhelp account, including its benefits and drawbacks.
*Can we get a update on the livechat - as some people have been asking me when its coming back as they miss it
** No real updates since it was decided to put it on hiatus. No increase of inbound support as a result of not having Live Chat open. Our dev priorities for SUMO in 2012 are on self-service (taxonomy, search engine, navigation, IA) and support forum.
*Can us contributors get our own @support-mozilla.org email address or a farward to our dedicated firefox support one - the reason is some people do not want to give out their own person email address - satdav
*IRC Meeting - the next sumo irc meeting will be in may 10th we have agreed due to the public holiday the start of may -satdav
*can we get a section for the uk version of english as its a bit different from the us version - satdav
** The likeliness of us getting enough people to want to translate en-US articles into en-UK is very small. Also, the benefit is minor at best.

== Firefox Status Update ==
*Michelle to coordinate desktop feedback while cww is on vacation first two weeks of May: she will like all of your help and support to stay aware of emerging issues, thanks in advance!

== Metrics ==
* Do we all agree on this metrics to track the IA changes? [https://etherpad.mozilla.org/ia-success-metrics]
*Question: Do we still need the metrics in the google spreadsheets? Can we just use the KPI dashboard?
*[https://support.mozilla.org/en-US/kpi/dashboard KPI Dashboard]
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO]
*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific]

== Community ==
* Madalina and Rosana are attending MozCamp LATAM next weekend

== Knowledge Base ==
*[https://support.mozilla.org/en-US/forums/contributors/708292 Workshop for a new SUMO Style Guide] starts tomorrow in the [https://support.mozilla.org/en-US/forums/knowledge-base-articles KB forum].
*Finishing up [https://support.mozilla.org/en-US/forums/knowledge-base-articles/708234 Firefox 12 updates] today. Five new articles were needed: [https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service What is the Mozilla Maintenance Service?], [https://support.mozilla.org/en-US/kb/firefox-36-no-longer-supported Firefox 3.6 is no longer supported], [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-x-104-or-powerpc-pr Firefox no longer works with Mac OS X 10.4 or PowerPC processors], [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-windows-2000 Firefox no longer works with Windows 2000] and [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-some-versions-windows-xp Firefox no longer works with some versions of Windows XP].
*[https://wiki.mozilla.org/Support/KB/Meetings/2012-04-12 Last KB meeting] was great. [https://wiki.mozilla.org/Support/KB/Meetings/2012-04-19 Next one is Thursday].

== Mobile ==
*Current plan is to beta about one week after uplift on April 24. We missed our first zero bug day, so we are at risk, but working to limit risk.
*New mobile start pages are live and Ibai is collecting data to understand the results, we'll have a report-out next week.

== Services ==
* Marketplace to launch on April 26th as community Beta that will run on Firefox 14. Around 3000 invites to be sent.
* Services team working on defining Sync 2.0 and Kilimanjaro efforts.

== Support Forum ==
* SUMO day results on hold due to problems with the metrics dashboard and "no replies" filter bug