https://wiki.mozilla.org/api.php?action=feedcontributions&feedformat=atom&user=Jsavage 2026-04-04T20:15:07Z User contributions MediaWiki 1.39.10 https://wiki.mozilla.org/index.php?title=Open_Comms/Get_Involved&diff=1136326 2016-06-07T23:52:42Z

<p>Jsavage: </p> <hr /> <div>===Ways to Get Involved in Open Comms===<br /> <br /> We have lots of ways to contribute, from Support to Social to PR, the ways you can help shape our communications program and tell the world about Mozilla are endless. <br /> <br /> ===One time contributions===<br /> ====Social Support Tweeting and Facebook posting====<br /> '''Who:''' If you want to represent Mozilla Support in social media, this is the place for you. You can tweet or post on Facebook as a Mozillian to help give support to Mozilla software users.<br /> <br /> '''Requirements:''' Twitter account or a Sprinklr account, an email account and 10 mins of your time. To sign up for a Sprinklr account, contact Madalina (scroll down to &quot;Contact&quot; for contact information).<br /> <br /> '''How to Get Involved:''' Send an email to the social support mailing list (see contact link below) and check out [https://wiki.mozilla.org/Support/Social SUMO Social Support Wiki Page].<br /> <br /> '''Training:''' [https://docs.google.com/presentation/d/15KENYxyfTwkB5WsTbbHOChh9-efR5Ywjt6YNApXDRc0/edit#slide=id.g57c0aa7d8_00 Intro slide deck]<br /> <br /> '''Contact :'''[https://wiki.mozilla.org/Support/Social#Contact Social Support Contact Page] or the Admin short list: mana@mozilla.com , Lhull@mozilla.com<br /> <br /> [https://wiki.mozilla.org/Support/Social Find out more information here]<br /> <br /> ====Writing A Campaign Tweet or Blog Post====<br /> <br /> '''Requirements:''' Twitter, Facebook, or a social tool such as a website that you can publish on. <br /> <br /> '''How to get involved:''' [https://wiki.mozilla.org/Open_Comms/Encryption Open Comms Encryption Campaign]<br /> <br /> '''Contact:''' [open comms mailing list below]<br /> <br /> ====Answer a Support Forum Question==== <br /> <br /> [[https://wiki.mozilla.org/Support#Contribution_areas See Also]]<br /> <br /> '''Who:''' Supporters or those looking to get technical with a bundle of empathy for Mozilla open source software users. <br /> <br /> '''Requirements:''' A support forum account signed up as a contributor, a little reading and introduction<br /> <br /> '''How to get involved:''' [https://support.mozilla.org/en-US/get-involved/questions Get Involved SUMO Questions ]<br /> <br /> '''Training:''' Visit the link above as well as this list of training tasks: [https://oneanddone.mozilla.org/tasks/119/ with the first task]<br /> <br /> '''Contact:''' Forum moderators or admins short list: rmcguigan@mozilla.com madalina@mozilla.com<br /> <br /> ===A Few contributions a week===<br /> ====Localization of SUMO Support Articles ====<br /> '''Who:''' If you know English and can translate it into another language (for example, your native one), help us translate support articles. If you are a technical writer or enjoy writing about open source software, this may also be of interest to you.<br /> <br /> '''Requirements:'''<br /> * Good knowledge of your native language<br /> * English language proficiency<br /> * Good writing skills<br /> * Ability to communicate concepts in a simplified way<br /> * Attention to detail<br /> <br /> '''Time commitment:'''<br /> * 15-60 minutes a week<br /> ** If you can help us localize at least two articles a week (which can take between 5 and 30 minutes per article), you will make a huge difference for all users who speak your native language.<br /> <br /> '''How to get involved''': Sign up for a SUMO account and get started [https://support.mozilla.org/en-US/get-involved/l10n here]<br /> * [[https://support.mozilla.org/forums/l10n-forum/711196 Learn how to find your fellow localizers]]<br /> <br /> '''Training:'''<br /> * [[https://support.mozilla.org/en-US/kb/localize-mozilla-support Introduction to localizing support.mozilla.org]]<br /> * [[https://support.mozilla.org/en-US/kb/translating-an-article How to translate articles on support.mozilla.org]]<br /> * [[https://support.mozilla.org/en-US/kb/sumo-living-localization-guide The SUMO localization Guide]]<br /> <br /> '''Contact:''' [[https://support.mozilla.org/kb/locales/ Locale Leaders]] or [[https://support.mozilla.org/user/vesper our L10n admin]]<br /> <br /> ====Become part of the Comm Reps program ==== <br /> [[CommSquared | Comm Reps]]<br /> <br /> '''Who:''' If you like to write, talk about Mozilla on social media, you are already a step ahead. If Mozilla megaphone sound like you, we could use your help. <br /> <br /> '''Requirements:'''Mozillian Profile, [https://mozillians.org/en-US/ get one here] , <br /> Email to PR team a heads-up at communications@mozilla.com <br /> Fill out this form first: [https://docs.google.com/forms/d/16vXnTx7WdtbhUNsNgdVZVQTYbb4qFE72A7965lyie_Q/viewform?edit_requested=true here]<br /> Topic of interest from Open Comms team<br /> * Upcoming (not yet released/announced) projects, product features, etc.<br /> * Public policy / political statements (beyond what’s on the wiki)<br /> * Data/statistics on product usage, market share, etc.<br /> <br /> '''How to get involved:''' Contact communications@mozilla.com <br /> <br /> '''Training:''' [https://wiki.mozilla.org/CommSquared/Blogpost CommSquared Blogpost] - older See also: [https://wiki.mozilla.org/Open_Comms#How_to_write_an_effective_blog_post Effective blogpost tips] <br /> <br /> '''Contact:''' communications@mozilla.com<br /> <br /> ====Support Forum Specialist====<br /> <br /> '''Who:''' Like to troubleshoot Firefox, Firefox for Android, Firefox for iOS, Webmaker or Thunderbird, look here. <br /> <br /> '''Requirements:''' SUMO support account from https://support.mozilla.org<br /> <br /> '''How to get involved:''' [https://support.mozilla.org/en-US/kb/answering-questions-support-forum?redirectlocale=en-US&amp;redirectslug=answering-support-questions Sign up and start answering questions]<br /> <br /> '''Training:''' [https://support.mozilla.org/en-US/get-involved/questions Support Forum Get Involved] and One and done start here: [https://oneanddone.mozilla.org/tasks/119/ One and Done task 1] <br /> <br /> '''Contact:''' Admin short list: guigs@mozilla.com and mada@mozilla.com<br /> <br /> ====Writing, editing or testing support articles====<br /> <br /> '''Who:''' <br /> *Writers/Editors - If you are a technical writer or enjoy writing about open source software, this may be for you. <br /> *Firefox users - If you enjoy reading and testing support articles and making suggestions to our writers, give this a shot.<br /> <br /> '''Requirements:''' <br /> *Writers/editors: English language proficiency, writing skills and basic image editing skills.<br /> *Article testers: Attention to detail.<br /> <br /> '''How to get involved:''' [https://support.mozilla.org/en-US/get-involved/kb Start here]<br /> <br /> '''Training:''' [https://support.mozilla.org/en-US/kb/using-knowledge-base-dashboard First Check the knowledge base dashboard] [https://support.mozilla.org/en-US/kb/improve-knowledge-base and review how to improve the knowledge base]<br /> <br /> '''Contact:''' admin short list: jsavage@mozilla.com<br /> <br /> '''Time commitment:''' at least 30 minutes a week.<br /> <br /> ===Tribal Commitment Contributions===<br /> ====Reviewer / Locale Leader for support.mozilla.org====<br /> '''Who:''' If you think you have enough experience translating support articles for SUMO, this may be of interest to you.<br /> <br /> '''Requirements:'''<br /> * Previous SUMO localization experience<br /> * Attention to detail<br /> * Good feedback providing skills<br /> * Interest in organising an online community<br /> * Interest in organising offline/online localization sprints<br /> <br /> '''Time commitment:'''<br /> * 60-120 minutes a week<br /> <br /> '''How to get involved''':<br /> * Read [[https://support.mozilla.org/en-US/kb/how-be-sumo-locale-leader How to become a Locale Leader]] and [[https://support.mozilla.org/en-US/kb/l10n-guidelines-reviewing-translated-articles Guidelines for reviewing articles]]<br /> * Additional information can be found in [[https://support.mozilla.org/en-US/kb/sumo-living-localization-guide The SUMO localization Guide]]<br /> <br /> '''Contact:''' [[https://support.mozilla.org/kb/locales/ Locale Leaders]] or [[https://support.mozilla.org/user/vesper our L10n admin]]<br /> <br /> <br /> '''Please note:''' The support forum and knowledge base platform may be undergoing technical changes in the new few months. Contact any SUMO admin for more information of the progress of this project.<br /> <br /> ====Support Forum Moderator====<br /> <br /> '''Who:''' This is a role for active SUMO community members who are on the forums everyday and have an interest in leadership. A moderator is in charge of finding spam, being a leader in the forum community, leading topics and taking initiative in general functionality in the forums. <br /> <br /> '''Requirements:''' A recommendation from a SUMO admin, as well as 2 or 3 months experience with tribal community contributions. <br /> <br /> '''How to get involved:''' Sign up for a SUMO account and become involved in the Contributor Forums [https://support.mozilla.org/en-US/forums here] as well as the rules [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines here] Make sure you contact an admin and make them aware that you are interested in becoming a moderator, they can take you through the commitment steps and be a point of reference for mentor-ship. <br /> <br /> '''Training:''' Be very familiar with these guidelines: [[https://support.mozilla.org/en-US/kb/moderation-guidelines SUMO Moderation Guidelines]<br /> <br /> '''Contact:'''madalina@mozilla.com or rmcguigan@mozilla.com or jsavage@mozilla.com or vesper@mozilla.com or pmcclard@mozilla.com<br /> <br /> ====High profile Media Relations====<br /> <br /> Who: aimed for an experienced spokesperson or someone who has contacted communications@mozilla.com more than once. Think this is you? If not get started and read more about it [https://wiki.mozilla.org/CommSquared CommsSquared]<br /> <br /> '''Requirements:''' <br /> * Mozillian Profile [https://mozillians.org/ get one here] <br /> * Contacting the Comms Reps leaders to let them know what you are working on <br /> <br /> '''How to join:''' [https://wiki.mozilla.org/CommSquared#How_do_I_join.3F How do I join] <br /> <br /> '''Contact:''' Please send an email to press@mozilla.com<br /> <br /> ====Social Support Reviewer and Leadership roles====<br /> <br /> '''Who:''' For those of you who love to support in social channels like Facebook and Twitter, you can do it for Mozilla. If you like to be social and can work with the social platforms, this role is for you. It will teach you leadership, how to sort support priorities based on community goals, and will introduce you to a great community of people. [https://wiki.mozilla.org/Support/Social#Structure List of roles here]<br /> <br /> '''Requirements:''' Twitter or Facebook experience, an account in one or the other. <br /> <br /> '''How to get involved:''' First contact Madalina, the Community Manager about getting a Sprinklr account to get started<br /> <br /> '''Contact:''' [https://wiki.mozilla.org/Support/Social#Contact See more Contact information here]<br /> <br /> [https://wiki.mozilla.org/Support/Social See More]<br /> <br /> ===Don't see something, you can propose more===<br /> Contact[[opencomms community email]]</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support&diff=1127188 2016-04-12T10:42:26Z

<p>Jsavage: /* Overview */</p> <hr /> <div>= Support =<br /> <br /> [[File:Sumo logo help small.png|framed|http://mzl.la/help]]<br /> == Who are we ==<br /> SUMO ([https://support.mozilla.org/ SUpport.MOzilla.org]) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.<br /> <br /> You can find a detailed list and contact info for our staff members and core contributors [[Support/Team|here]]. Any questions, feedback or concerns - please reach out, we would love to hear from you!<br /> <br /> There's a few dozens different groups of people involved in making SUMO happen. [https://support.mozilla.org/en-US/groups. Click here for a full list].<br /> <br /> == Overview ==<br /> With over 30 million visits a month, we help users around the world by providing tips and answering questions in the form of knowledge base articles, question and answer forums, and social media support.<br /> <br /> With content in 74 languages, SUMO has global reach. Almost 60% of our visitors seek answers in languages other than English. <br /> <br /> SUMO has one of the largest contributor bases at Mozilla, with over 100 core contributors, with 60-90 members joining each week.<br /> <br /> For more detailed information about SUMO, see this [https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit?usp=sharing presentation].<br /> <br /> ===What's New===<br /> SUMO is continually exploring ways to provide impactful and innovative support to over a billion Firefox users. Our projects include:<br /> <br /> *[https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit#slide=id.g11dd88cf32_4_0 Social Media Support (Q1 2016)]<br /> **Social media support enables us to establish relationships with users, developers and Internet advocates, detect emerging crises and enable users take control by providing social support in a sustainable, contributor-driven way.<br /> *[https://blog.mozilla.org/sumo/ SUMO community blog]<br /> **Get the latest scoop on community life. This is where community members share updates, tips and information on upcoming events.<br /> <br /> == Contribution areas ==<br /> <br /> * [https://support.mozilla.org/en-US/get-involved/kb Write Help Articles for the Knowledge Base] - The KB is the main point of contact for our users that receives 30+ million views a month. Base articles are created in English.<br /> * [https://support.mozilla.org/en-US/get-involved/questions Answer Questions in the Support Forum] - The forums are our User to User help channel manned by our amazing contributors. Users add 150-200 questions a day.<br /> * [https://support.mozilla.org/en-US/get-involved/l10n Translate Articles to your Languages] - Our articles are localized into 74 different languages. Nearly 60% of our visitors don’t see the site in English.<br /> * Help users in Social Channels<br /> ** [[Support/Social|Social Media Support]] - Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter and Facebook before submitting bugs or seeking out solutions from SUMO. We're here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox. <br /> ** [https://support.mozilla.org/en-US/get-involved/army-of-awesome Army of Awesome]<br /> <br /> == Meeting schedule ==<br /> *Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]]<br /> *Thursdays 09:00 PST (discontinued) [[Support:Sumodev| Weekly Platform Meetings]]<br /> <br /> == Where you can find us ==<br /> If you have a specific question about supporting users or want to learn more about how to help support Firefox users, you are strongly encouraged to reach out to SUMO volunteers and staff. We have two channels for this: <br /> * If you have a quick question, you can find us on IRC at irc.mozilla.org in [http://www.mibbit.com/chat/?server=irc.mozilla.org&amp;channel=%23sumo #sumo]. This is for live discussion but not for decisions since it is time zone challenged :-) and not everybody uses IRC.<br /> * All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented.<br /> <br /> == Obsolete docs ==<br /> === Firefox ===<br /> Want to get help with Firefox?<br /> <br /> Check out:<br /> * Support resources: http://support.mozilla.org/<br /> * Support chat: <br /> ** irc://irc.mozilla.org/firefox or<br /> ** [https://chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2Ffirefox web chat via Mibbit]<br /> ** [https://kiwiirc.com/client/irc.mozilla.org/firefox web chat via KiwiIRC]<br /> <br /> === Contributing to Mozilla support ===<br /> Want to help with Mozilla support (AKA Support Mozilla (SuMo))? <br /> <br /> Check out these resources and join in.<br /> === [http://support.mozilla.com/contribute Getting started contributing to SUMO] ===<br /> * [[Support/Weekly_Meetings|Weekly Meetings]] <br /> * [http://support.mozilla.com/en-US/forums/contributors Contributors forum]<br /> * IRC channel: #sumo<br /> * [[Support:Press_list|Press list]]<br /> * [[Support/SUMO_event_kit|SUMO Event Kit]]<br /> * [[Support/SUMO_day|SUMO Day]]<br /> * [[Support/Social|Social support]]<br /> * [https://air.mozilla.org/channels/sumo-support/ SuMo General Channel] <br /> * [https://air.mozilla.org/channels/sumo-meetings-channel/ SuMo Meeting channel on Air Mozilla] - Only Mozillians and staff can access this<br /> <br /> ==== Need help in figuring out what to do? ====<br /> <br /> [https://support.mozilla.org/forums/buddies/710681 If you are stuck, don't know what to do, and need some friendly guidance, '''please click here''' and read this]!<br /> <br /> === Development ===<br /> <br /> * Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated)<br /> * IRC channel: #sumodev<br /> * Ongoing [https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO Bug triage]. You don't have to be a developer to help the developers with this task!<br /> * [[Webdev/GetInvolved/support.mozilla.org|Get Involved]] - includes mentored bugs for new contributors<br /> * [https://kitsune.readthedocs.org/ Kitsune documentation] - includes Kitsune setup guide<br /> <br /> <br /> Old stuff:<br /> <br /> * [[/Developer Tips|Tips and tricks for developers]]<br /> * [[Support:Sumodev|Contributing to the Code - SUMOdev]]<br /> * [[/Kitsune|Kitsune, the support webapp]] <br /> * [[Support/Notifications|Notification system, take two]]<br /> <br /> * [[Support/Buddies|Buddies]]<br /> * [[Support:Overview|Overview]]<br /> * [[Support/Mobile|Mobile Support]]<br /> * [[Support:Article_list|Initial list of articles for first version the Knowledge Base]]<br /> * [[Support:Alpha_Article_Tracking|Alpha article tracking page]](moved to support site)<br /> * [[Support:Style_Guide|Manual of Style]](moved to support site)<br /> * [[Support:Getting_Started|Contributor Home Page]](moved to support site)<br /> * [[Support:How_to_Create_Screenshots|How to create screenshots]]<br /> * [[Support:Links_to_KB|Mozilla web site Knowledge Base that needed switching]]<br /> * [[Support/mz_credits|Pages in need of MozillaZine credit]]<br /> * [[Support:PRD|Product Requirements]]<br /> * [[Support:Future forum ideas|Future Forum Ideas]]<br /> * [[Support:IncreasingContributions|Increasing Contributions]]<br /> * [[Support:CurrentProjects|Current Projects]]<br /> * [[Support/In-product|In-product help tracking]]<br /> * [[Support/Firefox3:Articles|Articles needing updates for Firefox 3]]<br /> * [[Support/l10n]]<br /> * [[Support:Search_Implementation|Search Implementation Plan]]<br /> * [[Support:Search_Requirements|Search requirements]]<br /> * [[Support/VideoContest|Video Contest]]<br /> * [[Support/VideoContest:Guidelines|Video Contest Guidelines]]<br /> * Initial kick off and brainstorming discussions - [[Support:ImprovingSupportOptions]]<br /> * Google discussion group [http://groups.google.com/group/mozilla.support.planning mozilla.support.planning]<br /> * [[Support/IRC-meetings|Monthly IRC meetings]] <br /> * [[Support/KB/Meetings|Weekly KB meetings]] <br /> * [[Support/Mobile/Weekly Mobile Meetings|Weekly Mobile meetings]]</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support&diff=1127182 2016-04-12T10:38:39Z

<p>Jsavage: </p> <hr /> <div>= Support =<br /> <br /> [[File:sumo_logo_help_small.png]]<br /> <br /> == Who are we ==<br /> SUMO ([https://support.mozilla.org/ SUpport.MOzilla.org]) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.<br /> <br /> You can find a detailed list and contact info for our staff members and core contributors [[Support/Team|here]]. Any questions, feedback or concerns - please reach out, we would love to hear from you!<br /> <br /> There's a few dozens different groups of people involved in making SUMO happen. [https://support.mozilla.org/en-US/groups. Click here for a full list].<br /> <br /> == Overview ==<br /> With over 30 million visits a month, we help users around the world by providing tips and answering questions in the form of knowledge base articles, question and answer forums, and social support.<br /> <br /> With content in 74 languages, SUMO has global reach. Almost 60% of our visitors seek answers in languages other than English. <br /> <br /> SUMO has one of the largest contributor bases at Mozilla, with over 100 core contributors, with 60-90 members joining each week.<br /> <br /> For more detailed information about SUMO, see this [https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit?usp=sharing presentation].<br /> <br /> ===What's New===<br /> SUMO is continually exploring ways to provide impactful and innovative support to over a billion Firefox users. Our projects include:<br /> <br /> *[https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit#slide=id.g11dd88cf32_4_0 Social Media Support (Q1 2016)]<br /> **Social media support enables us to establish relationships with users, developers and Internet advocates, detect emerging crises and enable users take control by providing social support in a sustainable, contributor-driven way.<br /> *[https://blog.mozilla.org/sumo/ SUMO community blog]<br /> **Get the latest scoop on community life. This is where community members share updates, tips and information on upcoming events.<br /> <br /> == Contribution areas ==<br /> <br /> * [https://support.mozilla.org/en-US/get-involved/kb Write Help Articles for the Knowledge Base] - The KB is the main point of contact for our users that receives 30+ million views a month. Base articles are created in English.<br /> * [https://support.mozilla.org/en-US/get-involved/questions Answer Questions in the Support Forum] - The forums are our User to User help channel manned by our amazing contributors. Users add 150-200 questions a day.<br /> * [https://support.mozilla.org/en-US/get-involved/l10n Translate Articles to your Languages] - Our articles are localized into 74 different languages. Nearly 60% of our visitors don’t see the site in English.<br /> * Help users in Social Channels<br /> ** [[Support/Social|Social Media Support]] - Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter and Facebook before submitting bugs or seeking out solutions from SUMO. We're here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox. <br /> ** [https://support.mozilla.org/en-US/get-involved/army-of-awesome Army of Awesome]<br /> <br /> == Meeting schedule ==<br /> *Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]]<br /> *Thursdays 09:00 PST (discontinued) [[Support:Sumodev| Weekly Platform Meetings]]<br /> <br /> == Where you can find us ==<br /> If you have a specific question about supporting users or want to learn more about how to help support Firefox users, you are strongly encouraged to reach out to SUMO volunteers and staff. We have two channels for this: <br /> * If you have a quick question, you can find us on IRC at irc.mozilla.org in [http://www.mibbit.com/chat/?server=irc.mozilla.org&amp;channel=%23sumo #sumo]. This is for live discussion but not for decisions since it is time zone challenged :-) and not everybody uses IRC.<br /> * All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented.<br /> <br /> == Obsolete docs ==<br /> === Firefox ===<br /> Want to get help with Firefox?<br /> <br /> Check out:<br /> * Support resources: http://support.mozilla.org/<br /> * Support chat: <br /> ** irc://irc.mozilla.org/firefox or<br /> ** [https://chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2Ffirefox web chat via Mibbit]<br /> ** [https://kiwiirc.com/client/irc.mozilla.org/firefox web chat via KiwiIRC]<br /> <br /> === Contributing to Mozilla support ===<br /> Want to help with Mozilla support (AKA Support Mozilla (SuMo))? <br /> <br /> Check out these resources and join in.<br /> === [http://support.mozilla.com/contribute Getting started contributing to SUMO] ===<br /> * [[Support/Weekly_Meetings|Weekly Meetings]] <br /> * [http://support.mozilla.com/en-US/forums/contributors Contributors forum]<br /> * IRC channel: #sumo<br /> * [[Support:Press_list|Press list]]<br /> * [[Support/SUMO_event_kit|SUMO Event Kit]]<br /> * [[Support/SUMO_day|SUMO Day]]<br /> * [[Support/Social|Social support]]<br /> * [https://air.mozilla.org/channels/sumo-support/ SuMo General Channel] <br /> * [https://air.mozilla.org/channels/sumo-meetings-channel/ SuMo Meeting channel on Air Mozilla] - Only Mozillians and staff can access this<br /> <br /> ==== Need help in figuring out what to do? ====<br /> <br /> [https://support.mozilla.org/forums/buddies/710681 If you are stuck, don't know what to do, and need some friendly guidance, '''please click here''' and read this]!<br /> <br /> === Development ===<br /> <br /> * Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated)<br /> * IRC channel: #sumodev<br /> * Ongoing [https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO Bug triage]. You don't have to be a developer to help the developers with this task!<br /> * [[Webdev/GetInvolved/support.mozilla.org|Get Involved]] - includes mentored bugs for new contributors<br /> * [https://kitsune.readthedocs.org/ Kitsune documentation] - includes Kitsune setup guide<br /> <br /> <br /> Old stuff:<br /> <br /> * [[/Developer Tips|Tips and tricks for developers]]<br /> * [[Support:Sumodev|Contributing to the Code - SUMOdev]]<br /> * [[/Kitsune|Kitsune, the support webapp]] <br /> * [[Support/Notifications|Notification system, take two]]<br /> <br /> * [[Support/Buddies|Buddies]]<br /> * [[Support:Overview|Overview]]<br /> * [[Support/Mobile|Mobile Support]]<br /> * [[Support:Article_list|Initial list of articles for first version the Knowledge Base]]<br /> * [[Support:Alpha_Article_Tracking|Alpha article tracking page]](moved to support site)<br /> * [[Support:Style_Guide|Manual of Style]](moved to support site)<br /> * [[Support:Getting_Started|Contributor Home Page]](moved to support site)<br /> * [[Support:How_to_Create_Screenshots|How to create screenshots]]<br /> * [[Support:Links_to_KB|Mozilla web site Knowledge Base that needed switching]]<br /> * [[Support/mz_credits|Pages in need of MozillaZine credit]]<br /> * [[Support:PRD|Product Requirements]]<br /> * [[Support:Future forum ideas|Future Forum Ideas]]<br /> * [[Support:IncreasingContributions|Increasing Contributions]]<br /> * [[Support:CurrentProjects|Current Projects]]<br /> * [[Support/In-product|In-product help tracking]]<br /> * [[Support/Firefox3:Articles|Articles needing updates for Firefox 3]]<br /> * [[Support/l10n]]<br /> * [[Support:Search_Implementation|Search Implementation Plan]]<br /> * [[Support:Search_Requirements|Search requirements]]<br /> * [[Support/VideoContest|Video Contest]]<br /> * [[Support/VideoContest:Guidelines|Video Contest Guidelines]]<br /> * Initial kick off and brainstorming discussions - [[Support:ImprovingSupportOptions]]<br /> * Google discussion group [http://groups.google.com/group/mozilla.support.planning mozilla.support.planning]<br /> * [[Support/IRC-meetings|Monthly IRC meetings]] <br /> * [[Support/KB/Meetings|Weekly KB meetings]] <br /> * [[Support/Mobile/Weekly Mobile Meetings|Weekly Mobile meetings]]</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support&diff=1127176 2016-04-12T10:33:42Z

<p>Jsavage: </p> <hr /> <div>= Support =<br /> == Who are we ==<br /> SUMO ([https://support.mozilla.org/ SUpport.MOzilla.org]) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.<br /> <br /> You can find a detailed list and contact details of our staff members and core contributors here. Any questions, feedback or concerns - please reach out, we would love to hear from you!<br /> <br /> [https://support.mozilla.org/en-US/groups There's a few dozens different groups of people involved in making SUMO happen. Click here for a full list].<br /> <br /> == Overview ==<br /> With over 30 million visits a month, we help users around the world by providing tips and answering questions in the form of knowledge base articles, question and answer forums, and social support.<br /> <br /> With content in 74 languages, SUMO has global reach. Almost 60% of our visitors seek answers in languages other than English. <br /> <br /> SUMO has one of the largest contributor bases at Mozilla, with over 100 core contributors, with 60-90 members joining each week.<br /> <br /> For more detailed information about SUMO, see this [https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit?usp=sharing presentation].<br /> <br /> ===What's New===<br /> SUMO is continually exploring ways to provide impactful and innovative support to over a billion Firefox users. Our projects include:<br /> <br /> *[https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit#slide=id.g11dd88cf32_4_0 Social Media Support (Q1 2016)]<br /> **Social media support enables us to establish relationships with users, developers and Internet advocates, detect emerging crises and enable users take control by providing social support in a sustainable, contributor-driven way.<br /> *[https://blog.mozilla.org/sumo/ SUMO Blog]<br /> **SUMO's official community blog. Get the latest scoop on community life, such as upcoming events around the world, <br /> <br /> == Contribution areas ==<br /> <br /> * [https://support.mozilla.org/en-US/get-involved/kb Write Help Articles for the Knowledge Base] - The KB is the main point of contact for our users that receives 30+ million views a month. Base articles are created in English.<br /> * [https://support.mozilla.org/en-US/get-involved/questions Answer Questions in the Support Forum] - The forums are our User to User help channel manned by our amazing contributors. Users add 150-200 questions a day.<br /> * [https://support.mozilla.org/en-US/get-involved/l10n Translate Articles to your Languages] - Our articles are localized into 74 different languages. Nearly 60% of our visitors don’t see the site in English.<br /> * Help users in Social Channels<br /> ** [[Support/Social|Social Media Support]] - Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter and Facebook before submitting bugs or seeking out solutions from SUMO. We're here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox. <br /> ** [https://support.mozilla.org/en-US/get-involved/army-of-awesome Army of Awesome]<br /> <br /> == Meeting schedule ==<br /> *Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]]<br /> *Thursdays 09:00 PST (discontinued) [[Support:Sumodev| Weekly Platform Meetings]]<br /> <br /> == Where you can find us ==<br /> If you have a specific question about supporting users or want to learn more about how to help support Firefox users, you are strongly encouraged to reach out to SUMO volunteers and staff. We have two channels for this: <br /> * If you have a quick question, you can find us on IRC at irc.mozilla.org in [http://www.mibbit.com/chat/?server=irc.mozilla.org&amp;channel=%23sumo #sumo]. This is for live discussion but not for decisions since it is time zone challenged :-) and not everybody uses IRC.<br /> * All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented.<br /> <br /> == Obsolete docs ==<br /> === Firefox ===<br /> Want to get help with Firefox?<br /> <br /> Check out:<br /> * Support resources: http://support.mozilla.org/<br /> * Support chat: <br /> ** irc://irc.mozilla.org/firefox or<br /> ** [https://chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2Ffirefox web chat via Mibbit]<br /> ** [https://kiwiirc.com/client/irc.mozilla.org/firefox web chat via KiwiIRC]<br /> <br /> === Contributing to Mozilla support ===<br /> Want to help with Mozilla support (AKA Support Mozilla (SuMo))? <br /> <br /> Check out these resources and join in.<br /> === [http://support.mozilla.com/contribute Getting started contributing to SUMO] ===<br /> * [[Support/Weekly_Meetings|Weekly Meetings]] <br /> * [http://support.mozilla.com/en-US/forums/contributors Contributors forum]<br /> * IRC channel: #sumo<br /> * [[Support:Press_list|Press list]]<br /> * [[Support/SUMO_event_kit|SUMO Event Kit]]<br /> * [[Support/SUMO_day|SUMO Day]]<br /> * [[Support/Social|Social support]]<br /> * [https://air.mozilla.org/channels/sumo-support/ SuMo General Channel] <br /> * [https://air.mozilla.org/channels/sumo-meetings-channel/ SuMo Meeting channel on Air Mozilla] - Only Mozillians and staff can access this<br /> <br /> ==== Need help in figuring out what to do? ====<br /> <br /> [https://support.mozilla.org/forums/buddies/710681 If you are stuck, don't know what to do, and need some friendly guidance, '''please click here''' and read this]!<br /> <br /> === Development ===<br /> <br /> * Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated)<br /> * IRC channel: #sumodev<br /> * Ongoing [https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO Bug triage]. You don't have to be a developer to help the developers with this task!<br /> * [[Webdev/GetInvolved/support.mozilla.org|Get Involved]] - includes mentored bugs for new contributors<br /> * [https://kitsune.readthedocs.org/ Kitsune documentation] - includes Kitsune setup guide<br /> <br /> <br /> Old stuff:<br /> <br /> * [[/Developer Tips|Tips and tricks for developers]]<br /> * [[Support:Sumodev|Contributing to the Code - SUMOdev]]<br /> * [[/Kitsune|Kitsune, the support webapp]] <br /> * [[Support/Notifications|Notification system, take two]]<br /> <br /> * [[Support/Buddies|Buddies]]<br /> * [[Support:Overview|Overview]]<br /> * [[Support/Mobile|Mobile Support]]<br /> * [[Support:Article_list|Initial list of articles for first version the Knowledge Base]]<br /> * [[Support:Alpha_Article_Tracking|Alpha article tracking page]](moved to support site)<br /> * [[Support:Style_Guide|Manual of Style]](moved to support site)<br /> * [[Support:Getting_Started|Contributor Home Page]](moved to support site)<br /> * [[Support:How_to_Create_Screenshots|How to create screenshots]]<br /> * [[Support:Links_to_KB|Mozilla web site Knowledge Base that needed switching]]<br /> * [[Support/mz_credits|Pages in need of MozillaZine credit]]<br /> * [[Support:PRD|Product Requirements]]<br /> * [[Support:Future forum ideas|Future Forum Ideas]]<br /> * [[Support:IncreasingContributions|Increasing Contributions]]<br /> * [[Support:CurrentProjects|Current Projects]]<br /> * [[Support/In-product|In-product help tracking]]<br /> * [[Support/Firefox3:Articles|Articles needing updates for Firefox 3]]<br /> * [[Support/l10n]]<br /> * [[Support:Search_Implementation|Search Implementation Plan]]<br /> * [[Support:Search_Requirements|Search requirements]]<br /> * [[Support/VideoContest|Video Contest]]<br /> * [[Support/VideoContest:Guidelines|Video Contest Guidelines]]<br /> * Initial kick off and brainstorming discussions - [[Support:ImprovingSupportOptions]]<br /> * Google discussion group [http://groups.google.com/group/mozilla.support.planning mozilla.support.planning]<br /> * [[Support/IRC-meetings|Monthly IRC meetings]] <br /> * [[Support/KB/Meetings|Weekly KB meetings]] <br /> * [[Support/Mobile/Weekly Mobile Meetings|Weekly Mobile meetings]]</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support&diff=1127172 2016-04-12T10:24:57Z

<p>Jsavage: /* Overview */</p> <hr /> <div>= Support =<br /> == Who are we ==<br /> SUMO ([https://support.mozilla.org/ SUpport.MOzilla.org]) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.<br /> <br /> [https://support.mozilla.org/en-US/groups Click here for a full list of the different groups of people involved in making SUMO happen].<br /> <br /> == Overview ==<br /> With over 30 million visits a month, we help users around the world by providing tips and answering questions in the form of knowledge base articles, question and answer forums, and social support.<br /> <br /> With content in 74 languages, SUMO has global reach. Almost 60% of our visitors seek answers in languages other than English. <br /> <br /> SUMO has one of the largest contributor bases at Mozilla, with over 100 core contributors, with 60-90 members joining each week.<br /> <br /> For more detailed information about SUMO, see this [https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit?usp=sharing presentation].<br /> <br /> ===What's New===<br /> SUMO is continually exploring ways to provide impactful and innovative support to over a billion Firefox users. Our projects include:<br /> <br /> *[https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit#slide=id.g11dd88cf32_4_0 Social Media Support]<br /> **Social media support enables us to establish relationships with users, developers and Internet advocates, detect emerging crises and enable users take control by providing social support in a sustainable, contributor-driven way.<br /> <br /> == Contribution areas ==<br /> <br /> * [https://support.mozilla.org/en-US/get-involved/kb Write Help Articles for the Knowledge Base] - The KB is the main point of contact for our users that receives 30+ million views a month. Base articles are created in English.<br /> * [https://support.mozilla.org/en-US/get-involved/questions Answer Questions in the Support Forum] - The forums are our User to User help channel manned by our amazing contributors. Users add 150-200 questions a day.<br /> * [https://support.mozilla.org/en-US/get-involved/l10n Translate Articles to your Languages] - Our articles are localized into 74 different languages. Nearly 60% of our visitors don’t see the site in English.<br /> * Help users in Social Channels<br /> ** [[Support/Social|Social Support through Sprinklr]] - Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter and Facebook before submitting bugs or seeking out solutions from SUMO. We're here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox. <br /> ** [https://support.mozilla.org/en-US/get-involved/army-of-awesome Army of Awesome]<br /> <br /> == Meeting schedule ==<br /> *Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]]<br /> *Thursdays 09:00 PST (discontinued) [[Support:Sumodev| Weekly Platform Meetings]]<br /> <br /> == Where you can find us ==<br /> If you have a specific question about supporting users or want to learn more about how to help support Firefox users, you are strongly encouraged to reach out to SUMO volunteers and staff. We have two channels for this: <br /> * If you have a quick question, you can find us on IRC at irc.mozilla.org in [http://www.mibbit.com/chat/?server=irc.mozilla.org&amp;channel=%23sumo #sumo]. This is for live discussion but not for decisions since it is time zone challenged :-) and not everybody uses IRC.<br /> * All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented.<br /> <br /> == Obsolete docs ==<br /> === Firefox ===<br /> Want to get help with Firefox?<br /> <br /> Check out:<br /> * Support resources: http://support.mozilla.org/<br /> * Support chat: <br /> ** irc://irc.mozilla.org/firefox or<br /> ** [https://chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2Ffirefox web chat via Mibbit]<br /> ** [https://kiwiirc.com/client/irc.mozilla.org/firefox web chat via KiwiIRC]<br /> <br /> === Contributing to Mozilla support ===<br /> Want to help with Mozilla support (AKA Support Mozilla (SuMo))? <br /> <br /> Check out these resources and join in.<br /> === [http://support.mozilla.com/contribute Getting started contributing to SUMO] ===<br /> * [[Support/Weekly_Meetings|Weekly Meetings]] <br /> * [http://support.mozilla.com/en-US/forums/contributors Contributors forum]<br /> * IRC channel: #sumo<br /> * [[Support:Press_list|Press list]]<br /> * [[Support/SUMO_event_kit|SUMO Event Kit]]<br /> * [[Support/SUMO_day|SUMO Day]]<br /> * [[Support/Social|Social support]]<br /> * [https://air.mozilla.org/channels/sumo-support/ SuMo General Channel] <br /> * [https://air.mozilla.org/channels/sumo-meetings-channel/ SuMo Meeting channel on Air Mozilla] - Only Mozillians and staff can access this<br /> <br /> ==== Need help in figuring out what to do? ====<br /> <br /> [https://support.mozilla.org/forums/buddies/710681 If you are stuck, don't know what to do, and need some friendly guidance, '''please click here''' and read this]!<br /> <br /> === Development ===<br /> <br /> * Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated)<br /> * IRC channel: #sumodev<br /> * Ongoing [https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO Bug triage]. You don't have to be a developer to help the developers with this task!<br /> * [[Webdev/GetInvolved/support.mozilla.org|Get Involved]] - includes mentored bugs for new contributors<br /> * [https://kitsune.readthedocs.org/ Kitsune documentation] - includes Kitsune setup guide<br /> <br /> <br /> Old stuff:<br /> <br /> * [[/Developer Tips|Tips and tricks for developers]]<br /> * [[Support:Sumodev|Contributing to the Code - SUMOdev]]<br /> * [[/Kitsune|Kitsune, the support webapp]] <br /> * [[Support/Notifications|Notification system, take two]]<br /> <br /> * [[Support/Buddies|Buddies]]<br /> * [[Support:Overview|Overview]]<br /> * [[Support/Mobile|Mobile Support]]<br /> * [[Support:Article_list|Initial list of articles for first version the Knowledge Base]]<br /> * [[Support:Alpha_Article_Tracking|Alpha article tracking page]](moved to support site)<br /> * [[Support:Style_Guide|Manual of Style]](moved to support site)<br /> * [[Support:Getting_Started|Contributor Home Page]](moved to support site)<br /> * [[Support:How_to_Create_Screenshots|How to create screenshots]]<br /> * [[Support:Links_to_KB|Mozilla web site Knowledge Base that needed switching]]<br /> * [[Support/mz_credits|Pages in need of MozillaZine credit]]<br /> * [[Support:PRD|Product Requirements]]<br /> * [[Support:Future forum ideas|Future Forum Ideas]]<br /> * [[Support:IncreasingContributions|Increasing Contributions]]<br /> * [[Support:CurrentProjects|Current Projects]]<br /> * [[Support/In-product|In-product help tracking]]<br /> * [[Support/Firefox3:Articles|Articles needing updates for Firefox 3]]<br /> * [[Support/l10n]]<br /> * [[Support:Search_Implementation|Search Implementation Plan]]<br /> * [[Support:Search_Requirements|Search requirements]]<br /> * [[Support/VideoContest|Video Contest]]<br /> * [[Support/VideoContest:Guidelines|Video Contest Guidelines]]<br /> * Initial kick off and brainstorming discussions - [[Support:ImprovingSupportOptions]]<br /> * Google discussion group [http://groups.google.com/group/mozilla.support.planning mozilla.support.planning]<br /> * [[Support/IRC-meetings|Monthly IRC meetings]] <br /> * [[Support/KB/Meetings|Weekly KB meetings]] <br /> * [[Support/Mobile/Weekly Mobile Meetings|Weekly Mobile meetings]]</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support&diff=1127171 2016-04-12T10:22:42Z

<p>Jsavage: </p> <hr /> <div>= Support =<br /> == Who are we ==<br /> SUMO ([https://support.mozilla.org/ SUpport.MOzilla.org]) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.<br /> <br /> [https://support.mozilla.org/en-US/groups Click here for a full list of the different groups of people involved in making SUMO happen].<br /> <br /> == Overview ==<br /> SUMO stands for the support.mozilla.org platform and the community that drives it. With over 30 million visits a month, we help users around the world by providing tips and answering questions in the form of knowledge base articles, question and answer forums, and social support.<br /> <br /> With content in 74 languages, SUMO has global reach. Almost 60% of our visitors seek answers in languages other than English. <br /> <br /> SUMO has one of the largest contributor bases at Mozilla, with over 100 core contributors, with 60-90 members joining each week.<br /> <br /> For more detailed information about SUMO, see this [https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit?usp=sharing presentation].<br /> <br /> ===What's New===<br /> SUMO is continually exploring ways to provide impactful and innovative support to over a billion Firefox users. Our projects include:<br /> <br /> *[https://docs.google.com/presentation/d/1IIT0fD8FKVpw7zUVb7uBp2iRcs3uNJH2wJnHkzYSX4Y/edit#slide=id.g11dd88cf32_4_0 Social Media Support]<br /> **Social media support enables us to establish relationships with users, developers and Internet advocates, detect emerging crises and enable users take control by providing social support in a sustainable, contributor-driven way.<br /> <br /> == Contribution areas ==<br /> <br /> * [https://support.mozilla.org/en-US/get-involved/kb Write Help Articles for the Knowledge Base] - The KB is the main point of contact for our users that receives 30+ million views a month. Base articles are created in English.<br /> * [https://support.mozilla.org/en-US/get-involved/questions Answer Questions in the Support Forum] - The forums are our User to User help channel manned by our amazing contributors. Users add 150-200 questions a day.<br /> * [https://support.mozilla.org/en-US/get-involved/l10n Translate Articles to your Languages] - Our articles are localized into 74 different languages. Nearly 60% of our visitors don’t see the site in English.<br /> * Help users in Social Channels<br /> ** [[Support/Social|Social Support through Sprinklr]] - Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter and Facebook before submitting bugs or seeking out solutions from SUMO. We're here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox. <br /> ** [https://support.mozilla.org/en-US/get-involved/army-of-awesome Army of Awesome]<br /> <br /> == Meeting schedule ==<br /> *Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]]<br /> *Thursdays 09:00 PST (discontinued) [[Support:Sumodev| Weekly Platform Meetings]]<br /> <br /> == Where you can find us ==<br /> If you have a specific question about supporting users or want to learn more about how to help support Firefox users, you are strongly encouraged to reach out to SUMO volunteers and staff. We have two channels for this: <br /> * If you have a quick question, you can find us on IRC at irc.mozilla.org in [http://www.mibbit.com/chat/?server=irc.mozilla.org&amp;channel=%23sumo #sumo]. This is for live discussion but not for decisions since it is time zone challenged :-) and not everybody uses IRC.<br /> * All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented.<br /> <br /> == Obsolete docs ==<br /> === Firefox ===<br /> Want to get help with Firefox?<br /> <br /> Check out:<br /> * Support resources: http://support.mozilla.org/<br /> * Support chat: <br /> ** irc://irc.mozilla.org/firefox or<br /> ** [https://chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2Ffirefox web chat via Mibbit]<br /> ** [https://kiwiirc.com/client/irc.mozilla.org/firefox web chat via KiwiIRC]<br /> <br /> === Contributing to Mozilla support ===<br /> Want to help with Mozilla support (AKA Support Mozilla (SuMo))? <br /> <br /> Check out these resources and join in.<br /> === [http://support.mozilla.com/contribute Getting started contributing to SUMO] ===<br /> * [[Support/Weekly_Meetings|Weekly Meetings]] <br /> * [http://support.mozilla.com/en-US/forums/contributors Contributors forum]<br /> * IRC channel: #sumo<br /> * [[Support:Press_list|Press list]]<br /> * [[Support/SUMO_event_kit|SUMO Event Kit]]<br /> * [[Support/SUMO_day|SUMO Day]]<br /> * [[Support/Social|Social support]]<br /> * [https://air.mozilla.org/channels/sumo-support/ SuMo General Channel] <br /> * [https://air.mozilla.org/channels/sumo-meetings-channel/ SuMo Meeting channel on Air Mozilla] - Only Mozillians and staff can access this<br /> <br /> ==== Need help in figuring out what to do? ====<br /> <br /> [https://support.mozilla.org/forums/buddies/710681 If you are stuck, don't know what to do, and need some friendly guidance, '''please click here''' and read this]!<br /> <br /> === Development ===<br /> <br /> * Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated)<br /> * IRC channel: #sumodev<br /> * Ongoing [https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO Bug triage]. You don't have to be a developer to help the developers with this task!<br /> * [[Webdev/GetInvolved/support.mozilla.org|Get Involved]] - includes mentored bugs for new contributors<br /> * [https://kitsune.readthedocs.org/ Kitsune documentation] - includes Kitsune setup guide<br /> <br /> <br /> Old stuff:<br /> <br /> * [[/Developer Tips|Tips and tricks for developers]]<br /> * [[Support:Sumodev|Contributing to the Code - SUMOdev]]<br /> * [[/Kitsune|Kitsune, the support webapp]] <br /> * [[Support/Notifications|Notification system, take two]]<br /> <br /> * [[Support/Buddies|Buddies]]<br /> * [[Support:Overview|Overview]]<br /> * [[Support/Mobile|Mobile Support]]<br /> * [[Support:Article_list|Initial list of articles for first version the Knowledge Base]]<br /> * [[Support:Alpha_Article_Tracking|Alpha article tracking page]](moved to support site)<br /> * [[Support:Style_Guide|Manual of Style]](moved to support site)<br /> * [[Support:Getting_Started|Contributor Home Page]](moved to support site)<br /> * [[Support:How_to_Create_Screenshots|How to create screenshots]]<br /> * [[Support:Links_to_KB|Mozilla web site Knowledge Base that needed switching]]<br /> * [[Support/mz_credits|Pages in need of MozillaZine credit]]<br /> * [[Support:PRD|Product Requirements]]<br /> * [[Support:Future forum ideas|Future Forum Ideas]]<br /> * [[Support:IncreasingContributions|Increasing Contributions]]<br /> * [[Support:CurrentProjects|Current Projects]]<br /> * [[Support/In-product|In-product help tracking]]<br /> * [[Support/Firefox3:Articles|Articles needing updates for Firefox 3]]<br /> * [[Support/l10n]]<br /> * [[Support:Search_Implementation|Search Implementation Plan]]<br /> * [[Support:Search_Requirements|Search requirements]]<br /> * [[Support/VideoContest|Video Contest]]<br /> * [[Support/VideoContest:Guidelines|Video Contest Guidelines]]<br /> * Initial kick off and brainstorming discussions - [[Support:ImprovingSupportOptions]]<br /> * Google discussion group [http://groups.google.com/group/mozilla.support.planning mozilla.support.planning]<br /> * [[Support/IRC-meetings|Monthly IRC meetings]] <br /> * [[Support/KB/Meetings|Weekly KB meetings]] <br /> * [[Support/Mobile/Weekly Mobile Meetings|Weekly Mobile meetings]]</div>

Jsavage https://wiki.mozilla.org/index.php?title=Outreachy/2016/December_to_March&diff=1099280 2015-10-05T23:22:26Z

<p>Jsavage: </p> <hr /> <div>= Projects for Outreachy December 2015 to March 2016 =<br /> <br /> == Key Dates ==<br /> * September 29 application process opens<br /> * November 2 application deadline<br /> * November 17 accepted applicants announced (Mozilla intends to announce earlier due to travel and hardware logistics)<br /> * December 7 - March 7 internship dates<br /> <br /> == Application Process ==<br /> <br /> Applicants and mentors, please review the [https://wiki.gnome.org/Outreachy#Program_Details Outreachy Eligibility and Application Information page] to learn more about applying for Outreachy.<br /> <br /> == Projects ==<br /> <br /> ===Battery Friendly Platform Networking Deadline Scheduler===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/pmcmanus/ Patrick McManus]. Pat is the gecko networking module owner and has been hacking on the Firefox networking stack for the last 7 years. He believes that more diversity in our development ranks will help us be more creative about driving the web and Firefox forward.<br /> <br /> ====Details====<br /> Battery performance for networking is strongly influenced by the number of times the radio is brought into a higher powered state for transmission. Data that is batched together minimizes the number of power-up events and extends battery life. Normally HTTP requests are dispatched as soon as possible, but by strategically delaying ones that do not have an impact on user interaction this batching can be achieved.<br /> <br /> The Intern will add an optional deadline parameter to the Gecko networking interface. Callers that specify a deadline allow their transactions to be delayed for some period of time in order to coalesce and intelligently schedule it with other resource events. The navigator Beacon API is a an obvious candidate to use this functionality.<br /> <br /> The intern needs to be familiar with C++ for the platform code, and some exposure to javascript for the test infrastructure would also be helpful.<br /> <br /> To get started<br /> * Build [https://developer.mozilla.org/en-US/docs/Mozilla/Developer_guide/Build_Instructions firefox] for desktop<br /> * Find the w3c [http://www.w3.org/TR/beacon/ beacon] [https://mxr.mozilla.org/mozilla-central/source/dom/base/Navigator.cpp#1195 code] in gecko<br /> * Be prepared to talk about making a patch to that code using the [https://mxr.mozilla.org/mozilla-central/source/netwerk/protocol/http/nsIHttpChannelInternal.idl nsIHttpChannel] xpcom interface to print the beacon remote IP address that is used.<br /> * ask questions on irc, either in #outreachy or #necko - the mentor's nick is mcmanus<br /> <br /> ===Enumerate (and Dockerize) the tests! (Quality Assurance) ===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/kthiessen/ Karl Thiessen]<br /> <br /> ====Details====<br /> Our intern would be responsible for helping the team create Dockerfiles and images for as many of the deployment/functional tests as possible, across all of the many repositories Cloud Services QA works with. Along the way, the intern would help clean up and update documentation, and complete an inventory of all of our repositories and their status (deprecated, active, or healthy) based on how often the tests get run.<br /> <br /> This project would require the intern to take a short tutorial in how Dockerfiles are prepared, but no previous Docker experience would be necessary. The enumeration part would require the ability to navigate GitHub and a willingness to ask members of the team questions about how and when their tests are running.<br /> <br /> Also, the intern may wish to run the tests as they are Dockerized, which would require some experience with Docker (and possibly AWS) and some software engineering inclination.<br /> <br /> === Kinto — Make instances discoverable ===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/alexis/ Alexis Métaireau]<br /> <br /> ==== Details ====<br /> The [https://kinto.readthedocs.org Kinto project] aims to bring storage instances to everyone, attached to their [https://accounts.firefox.com Firefox Accounts]. It actually supports multiple authentication schemes, but FxA is integrated with it, and that is part of the solution we want to deliver.<br /> <br /> Currently, Kinto is thought as a centralized server: there is one instance, and everyone authenticates on this instance. Items are shared between users of a same instance.<br /> <br /> This doesn't resonates well with multiple goals we have: scalability is harder when there is one endpoint, and it's also not interoperable.<br /> <br /> For instance, imagine Alice and Bob. Bob is using Mozilla's servers to store his data, whereas Alice deployed her own Kinto instance.<br /> <br /> There are different use cases:<br /> <br /> * Alice wants to use [https://github.com/leplatrem/routina Routina], an application that stores its data inside a Kinto instance. As such, Routina needs a way to discover where it should store its data, and send the requests to this server;<br /> * Bob and Alice want to collaborate on a set of data (think about a shared expense webapp). There should be a way for Alice to host everything and grant access to Bob to her data. The webapp should be able to use the correct server.<br /> <br /> Here are the different steps that could allow these scenarios:<br /> <br /> * At the moment they authenticate, the client detects the email address used, and relies on the domain part to do a [https://tools.ietf.org/html/rfc7033 Web Finger] request on the domain (*) and for the specified user.<br /> * In case the identified server doesn't support WebFinger, it uses a central repository to lookup where the Kinto server is located.<br /> * Once the Kinto server located, all requests should be issued against this server.<br /> <br /> (*) It is also possible to use the same mechanism to discover the FxA endpoints. But as FxA isn't a federated protocol, users from one FxA realm would need to be accepted explicitely by the Kinto server, in its configuration.<br /> <br /> In terms of code changes, here is what it looks like (rough step by step):<br /> <br /> * Update the [https://github.com/kinto/kinto.js Kinto.js client] to find the server location. It should first rely on WebFinger;<br /> * Create a central repository of server locations. This could be contained in the FxA profile server or in a central Kinto collection;<br /> * Update the Kinto.js client to fall-back to this central repository in case no Web Finger exists;<br /> * Investigate on ways to store this information directly in the web browser. It could also be configurable by the JavaScript client (with<br /> an UX that looks like [https://remotestorage.io/ what Remote Storage proposes]).<br /> * Work on the first user experience: how can client learn they can chose which server to use?<br /> * Ship it!<br /> <br /> To get started on Kinto:<br /> * Read [https://kinto.readthedocs.org the kinto documentation], especially tutorials<br /> * Join us! Work through our [http://kinto.readthedocs.org/en/latest/contributing.html#communication-channels communication channels] chapter which includes joining the [https://mail.mozilla.org/listinfo/kinto Kinto development mailing list] and joining the #storage channel on irc.mozilla.org<br /> <br /> <br /> ===Open Source Designer, Mozilla Foundation===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/ricardo/ Ricardo Vazquez]<br /> <br /> ====Details====<br /> At Mozilla Foundation, we spend a lot of our energy promoting web literacy. We’ve been hard at work the past year building innovative tools, supporting communities, teaching, learning, and shaping the environments in which the open web is made possible. We want everyone in the world to create, not just consume, the Web around them.<br /> <br /> As an Open-Source Designer, the applicant will be immersed in the world of products such as Thimble and Webmaker for Android, communities such as Mozilla Learning Networks and Mozilla Hive groups, and initiatives such as Mozilla Advocacy and Fundraising.<br /> <br /> The intern will:<br /> <br /> * Approach design through an iterative process with our growing user base and community<br /> * Design and implement interfaces and collateral work for our products and initiatives<br /> * Illustrate collateral work for our products and initiatives<br /> * Create and conduct user testing research to generate insights of our products<br /> * Bridge the gap between the behaviour we want users to take and the interface that gets them there<br /> * Prototype and implement work using HTML, CSS, and JavaScript<br /> <br /> ====To Get Started====<br /> <br /> * Do you own an Android device? If so, go ahead and [https://play.google.com/store/apps/details?id=org.mozilla.webmaker download Webmaker]. Give it a spin!<br /> * Head over to [http://thimble.mozilla.org/ Thimble] and create a project. This project can be about what you liked about using Webmaker, or it could also be about a hobby of your own.<br /> * It would be great for you to include any design or illustrations on your Thimble project.<br /> * Send the Thimble Project URL as well as your portfolio of your work to ricardo[at]mozillafoundation[dot]org<br /> * Feel free to say hi on [http://wiki.mozilla.org/IRC IRC] (#foundation) or message me #ricardo<br /> <br /> ===SUMO - Build a tutorial or training tool for new technical writers===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/jsavage/ Joni Savage] is the content manager for support.mozilla.org (SUMO). Joni works with the community to create and organize support content to help people use Mozilla software successfully. Joni believes that diversity is important in creating useful, engaging and accessible content for all users.<br /> <br /> ====Details====<br /> Mozilla’s Support site (SUMO) provides around-the-clock help for 30 million users a month through thousands of knowledge base articles. We rely on the community to keep the knowledge base up to date with each release. While there’s growing interest in contributing to the knowledge base, there’s also a learning curve. We have training documents, but they’re lengthy and a hassle to work with. Here’s where you come in.<br /> <br /> About this project:<br /> You will learn the ins-and-outs of writing for the knowledge base, then design materials or tools to motivate and train new contributors. You will work closely with the content manager to survey contributors, determine learning objectives, and research, design and test tools or materials. Depending on your interests, tasks can include: building a course, creating training videos, storyboarding, writing UX copy for tools, designing infographics, and any other ideas you may have. You’ll also learn technical writing fundamentals, wiki markup and search optimization along the way.<br /> <br /> Skills needed to succeed:<br /> *On the job or academic training in writing, design, marketing, video production, education, or a related field.<br /> *English writing skills.<br /> *Strong research and communication skills.<br /> <br /> To get started:<br /> #Write a short article or tutorial on how to use a tool of your choice.<br /> #Send your tutorial to Joni Savage at jsavage [at] mozilla [dot] com.<br /> <br /> === Servo: Complete implementation of Fetch standard ===<br /> Mentor: [https://mozillians.org/en-US/u/jdm/ Josh Matthews]<br /> <br /> ==== Details ====<br /> [https://github.com/servo/servo/ Servo] is a brand new web rendering engine written from the ground up in [https://rust-lang.org Rust]. This allows us to try implementing old web features in new ways, including the underlying model for performing network requests inside the browser. The [https://fetch.spec.whatwg.org/ Fetch standard] defines a series of steps to ensure proper security checks are performed when necessary, and we want to try using it everywhere in Servo!<br /> <br /> A partial implementation of this model already exists in Servo, but there are large pieces missing. You will be responsible for the following:<br /> * integrating our [http://mxr.mozilla.org/servo/source/components/net/http_loader.rs#476 existing network request code] with the [https://fetch.spec.whatwg.org/#http-network-or-cache-fetch HTTP-network-or-cache-fetch step] (see [http://mxr.mozilla.org/servo/source/components/net/fetch/request.rs#392 prior art])<br /> * moving [http://mxr.mozilla.org/servo/source/components/script/dom/xmlhttprequest.rs#194 cross-origin security checks] out of callers and into the fetch implementation<br /> * converting existing code that makes network requests to use the new fetch APIs<br /> * writing tests to ensure specification conformance<br /> <br /> Servo is written almost entirely in Rust; besides some diversions into HTML and JavaScript for reading and writing tests, this project will require you to work exclusively in the language. Do not fear! We regularly receive contributions from first-time Rust programmers, and it's a great motivator to gain experience in a new low-level language. There will be many opportunities to practice reading, understanding, and refactoring existing code, in addition to writing new implementations when necessary. Furthermore, you will gain proficiency in reading web specifications.<br /> <br /> What you can do to get involved:<br /> * Clone and build the [https://github.com/servo/servo/ code]<br /> * Find an issue that looks interesting ([https://github.com/servo/servo/issues/ ones with the E-easy label recommended as a first step])<br /> * Leave a comment stating that you're working on it, then get to work<br /> * Feel free to introduce yourself on [https://wiki.mozilla.org/IRC IRC] (#servo) or on the [https://groups.google.com/forum/#!forum/mozilla.dev.servo mailing list]<br /> <br /> === Contribute to the HTML Standard! ===<br /> Mentor: [https://mozillians.org/en-US/u/annevk/ Anne van Kesteren]. I've been working on web standards for a little over a decade and at Mozilla for well over two years. I want to help create a more diverse standards community as that will help us make better standards.<br /> <br /> ====Details====<br /> Help fix bugs in the HTML Standard by editing HTML, reading the HTML standard, testing browsers, and using GitHub. <br /> <br /> Learn how standards are created, how to resolve technical issues, and help converge implementations by improving the HTML standard.<br /> <br /> To get started:<br /> <br /> * Get the [https://github.com/whatwg/html HTML standard from GitHub].<br /> * Get the [https://github.com/whatwg/html-build HTML standard build scripts from GitHub].<br /> * Attempt building it.<br /> * Try fixing one or more of the [https://www.w3.org/Bugs/Public/buglist.cgi?bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;component=HTML&amp;list_id=59317&amp;product=WHATWG&amp;status_whiteboard=%5Bgood%20first%20bug%5D&amp;status_whiteboard_type=substring &quot;good first bugs&quot; on Bugzilla] or [https://github.com/whatwg/html/labels/good%20first%20bug &quot;good first bugs&quot; on GitHub]. (The HTML standard is slowly migrating towards GitHub, but many issues are still recorded only in Bugzilla.)<br /> * Create a pull request for your change.<br /> <br /> If you have any questions, feel free to ask them on [https://wiki.whatwg.org/wiki/IRC IRC (#whatwg, Freenode)]. You can also reach out directly to Anne via IRC or email.<br /> <br /> ===Visual Design with Research Data===<br /> Mentor: [https://mozillians.org/en-US/u/ilana/ Ilana Segall]<br /> <br /> ====Details====<br /> We have a huge opportunity for a lot of unexplored data from various projects to be represented visually, both for research purposes and to be displayed in other parts of the organization. We have data on search, participation in heartbeat surveys, and months and months of telemetry that are rife for exploration. Our ideal candidate would have some coding experience and the desire/ability to learn javascript and the d3 visualization library. Someone with an element of design interest would also be preferred so that we can work on the most effective data vizzes possible. The intern would also have the ability to work on executive-facing work including infographics and slide decks.</div>

Jsavage https://wiki.mozilla.org/index.php?title=Outreachy/2016/December_to_March&diff=1097748 2015-09-26T01:42:19Z

<p>Jsavage: /* SUMO - Work on a tutorial or training tool for new technical writers */</p> <hr /> <div>= Projects for Outreachy December 2015 to March 2016 =<br /> <br /> == Key Dates ==<br /> * September 29 application process opens<br /> * November 2 application deadline<br /> * November 17 accepted applicants announced (Mozilla intends to announce earlier due to travel and hardware logistics)<br /> * December 7 - March 7 internship dates<br /> <br /> == Application Process ==<br /> <br /> Applicants and mentors, please review the [https://wiki.gnome.org/Outreachy#Program_Details Outreachy Eligibility and Application Information page] to learn more about applying for Outreachy.<br /> <br /> == Projects ==<br /> <br /> ===Battery Friendly Platform Networking Deadline Scheduler===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/pmcmanus/ Patrick McManus]<br /> <br /> Battery performance for networking is strongly influenced by the number of times the radio is brought into a higher powered state for transmission. Data that is batched together minimizes the number of power-up events and extends battery life. Normally HTTP requests are dispatched as soon as possible, but by strategically delaying ones that do not have an impact on user interaction this batching can be achieved.<br /> <br /> The Intern will add an optional deadline parameter to the Gecko networking interface. Callers that specify a deadline allow their transactions to be delayed for some period of time in order to coalesce and intelligently schedule it with other resource events. The navigator Beacon API is a an obvious candidate to use this functionality.<br /> <br /> The intern needs to be familiar with C++ for the platform code, and some exposure to javascript for the test infrastructure would also be helpful.<br /> <br /> To get started<br /> * Build [https://developer.mozilla.org/en-US/docs/Mozilla/Developer_guide/Build_Instructions firefox] for desktop<br /> * Find the w3c [http://www.w3.org/TR/beacon/ beacon] [https://mxr.mozilla.org/mozilla-central/source/dom/base/Navigator.cpp#1195 code] in gecko<br /> * Be prepared to talk about making a patch to that code using the [https://mxr.mozilla.org/mozilla-central/source/netwerk/protocol/http/nsIHttpChannelInternal.idl nsIHttpChannel] xpcom interface to print the beacon remote IP address that is used.<br /> * ask questions on irc, either in #outreachy or #necko - the mentor's nick is mcmanus<br /> <br /> ===Enumerate (and Dockerize) the tests! (Quality Assurance) ===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/kthiessen/ Karl Thiessen]<br /> <br /> Our intern would be responsible for helping the team create Dockerfiles and images for as many of the deployment/functional tests as possible, across all of the many repositories Cloud Services QA works with. Along the way, the intern would help clean up and update documentation, and complete an inventory of all of our repositories and their status (deprecated, active, or healthy) based on how often the tests get run.<br /> <br /> This project would require the intern to take a short tutorial in how Dockerfiles are prepared, but no previous Docker experience would be necessary. The enumeration part would require the ability to navigate GitHub and a willingness to ask members of the team questions about how and when their tests are running.<br /> <br /> Also, the intern may wish to run the tests as they are Dockerized, which would require some experience with Docker (and possibly AWS) and some software engineering inclination.<br /> <br /> === Kinto — Make instances discoverable ===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/alexis/ Alexis Métaireau]<br /> <br /> ==== Details ====<br /> <br /> The [https://kinto.readthedocs.org Kinto project] aims to bring storage instances to everyone, attached to their [https://accounts.firefox.com Firefox Accounts]. It actually supports multiple authentication schemes, but FxA is integrated with it, and that is part of the solution we want to deliver.<br /> <br /> Currently, Kinto is thought as a centralized server: there is one instance, and everyone authenticates on this instance. Items are shared between users of a same instance.<br /> <br /> This doesn't resonates well with multiple goals we have: scalability is harder when there is one endpoint, and it's also not interoperable.<br /> <br /> For instance, imagine Alice and Bob. Bob is using Mozilla's servers to store his data, whereas Alice deployed her own Kinto instance.<br /> <br /> There are different use cases:<br /> <br /> * Alice wants to use [https://github.com/leplatrem/routina Routina], an application that stores its data inside a Kinto instance. As such, Routina needs a way to discover where it should store its data, and send the requests to this server;<br /> * Bob and Alice want to collaborate on a set of data (think about a shared expense webapp). There should be a way for Alice to host everything and grant access to Bob to her data. The webapp should be able to use the correct server.<br /> <br /> Here are the different steps that could allow these scenarios:<br /> <br /> * At the moment they authenticate, the client detects the email address used, and relies on the domain part to do a [https://tools.ietf.org/html/rfc7033 Web Finger] request on the domain (*) and for the specified user.<br /> * In case the identified server doesn't support WebFinger, it uses a central repository to lookup where the Kinto server is located.<br /> * Once the Kinto server located, all requests should be issued against this server.<br /> <br /> (*) It is also possible to use the same mechanism to discover the FxA endpoints. But as FxA isn't a federated protocol, users from one FxA realm would need to be accepted explicitely by the Kinto server, in its configuration.<br /> <br /> In terms of code changes, here is what it looks like (rough step by step):<br /> <br /> * Update the [https://github.com/kinto/kinto.js Kinto.js client] to find the server location. It should first rely on WebFinger;<br /> * Create a central repository of server locations. This could be contained in the FxA profile server or in a central Kinto collection;<br /> * Update the Kinto.js client to fall-back to this central repository in case no Web Finger exists;<br /> * Investigate on ways to store this information directly in the web browser. It could also be configurable by the JavaScript client (with<br /> an UX that looks like [https://remotestorage.io/ what Remote Storage proposes]).<br /> * Work on the first user experience: how can client learn they can chose which server to use?<br /> * Ship it!<br /> <br /> To get started on Kinto:<br /> * Read [https://kinto.readthedocs.org the kinto documentation], especially tutorials<br /> * Join us! Work through our [http://kinto.readthedocs.org/en/latest/contributing.html#communication-channels communication channels] chapter which includes joining the [https://mail.mozilla.org/listinfo/kinto Kinto development mailing list] and joining the #storage channel on irc.mozilla.org<br /> <br /> ===Open Source Designer, Mozilla Foundation===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/ricardo/ Ricardo Vasquez]<br /> <br /> &quot;At Mozilla Foundation, we spend a lot of our energy promoting web literacy. We’ve been hard at work the past year building innovative tools, supporting communities, teaching, learning, and shaping the environments in which the open web is made possible. We want everyone in the world to create, not just consume, the Web around them.<br /> <br /> As an Open-Source Designer, the applicant will be immersed in the world of products such as Thimble and Webmaker for Android, communities such as Mozilla Learning Networks and Mozilla Hive groups, and initiatives such as Mozilla Advocacy and Fundraising.<br /> <br /> The intern will:<br /> <br /> * Approach design through an iterative process with our growing user base and community<br /> * Design and implement interfaces and collateral work for our products and initiatives<br /> * Illustrate collateral work for our products and initiatives<br /> * Create and conduct user testing research to generate insights of our products<br /> * Bridge the gap between the behaviour we want users to take and the interface that gets them there<br /> * Prototype and implement work using HTML, CSS, and JavaScript &quot;<br /> <br /> ===SUMO - Build a tutorial or training tool for new technical writers===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/jsavage/ Joni Savage]<br /> <br /> Mozilla’s Support site (SUMO) provides around-the-clock help for 30 million users a month through thousands of knowledge base articles. We rely on the community to keep the knowledge base up to date with each release. While there’s growing interest in contributing to the knowledge base, there’s also a learning curve. We have training documents, but they’re lengthy and a hassle to work with. Here’s where you come in.<br /> <br /> About this project:<br /> You will learn the ins-and-outs of writing for the knowledge base, then design materials or tools to motivate and train new contributors. You will work closely with the content manager to survey contributors, determine learning objectives, and research, design and test tools or materials. Depending on your interests, tasks can include: building a course, creating training videos, storyboarding, writing UX copy for tools, designing infographics, and any other ideas you may have. You’ll also learn technical writing fundamentals, wiki markup and search optimization along the way.<br /> <br /> Skills needed to succeed:<br /> *On the job or academic training in writing, design, marketing, video production, education, or a related field.<br /> *English writing skills.<br /> *Strong research and communication skills.<br /> <br /> To get started:<br /> #Write a short article or tutorial on how to use a tool of your choice.<br /> #Send your tutorial to Joni Savage at jsavage [at] mozilla [dot] com.<br /> <br /> === Servo: Complete implementation of Fetch standard ===<br /> Mentor: [https://mozillians.org/en-US/u/jdm/ Josh Matthews]<br /> <br /> ==== Details ====<br /> [https://github.com/servo/servo/ Servo] is a brand new web rendering engine written from the ground up in [https://rust-lang.org Rust]. This allows us to try implementing old web features in new ways, including the underlying model for performing network requests inside the browser. The [https://fetch.spec.whatwg.org/ Fetch standard] defines a series of steps to ensure proper security checks are performed when necessary, and we want to try using it everywhere in Servo!<br /> <br /> A partial implementation of this model already exists in Servo, but there are large pieces missing. You will be responsible for the following:<br /> * integrating our [http://mxr.mozilla.org/servo/source/components/net/http_loader.rs#476 existing network request code] with the [https://fetch.spec.whatwg.org/#http-network-or-cache-fetch HTTP-network-or-cache-fetch step] (see [http://mxr.mozilla.org/servo/source/components/net/fetch/request.rs#392 prior art])<br /> * moving [http://mxr.mozilla.org/servo/source/components/script/dom/xmlhttprequest.rs#194 cross-origin security checks] out of callers and into the fetch implementation<br /> * converting existing code that makes network requests to use the new fetch APIs<br /> * writing tests to ensure specification conformance<br /> <br /> Servo is written almost entirely in Rust; besides some diversions into HTML and JavaScript for reading and writing tests, this project will require you to work exclusively in the language. Do not fear! We regularly receive contributions from first-time Rust programmers, and it's a great motivator to gain experience in a new low-level language. There will be many opportunities to practice reading, understanding, and refactoring existing code, in addition to writing new implementations when necessary. Furthermore, you will gain proficiency in reading web specifications.<br /> <br /> What you can do to get involved:<br /> * Clone and build the [https://github.com/servo/servo/ code]<br /> * Find an issue that looks interesting ([https://github.com/servo/servo/issues/ ones with the E-easy label recommended as a first step])<br /> * Leave a comment stating that you're working on it, then get to work<br /> * Feel free to introduce yourself on [https://wiki.mozilla.org/IRC IRC] (#servo) or on the [https://groups.google.com/forum/#!forum/mozilla.dev.servo mailing list]<br /> <br /> === TLS Canary and Security Dashboard ===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/annevk/ Anne Van Kesteren]<br /> <br /> TLS Canary is a tool created and used by the Firefox development team to gather connection statistics on various Firefox branches, using large lists of top SSL sites. This information, along with live Firefox telemetry, helps us detect regressions, assess risk, and drive decisions on security feature development.<br /> <br /> The intern working on this project will be introduced to some of the components that help us gather this data. This includes Firefox telemetry probes, bash scripts, XPCShell programs written in JavaScript, and client-side web pages for reporting results. <br /> <br /> The intern should have a desire to create new features, and an improved dashboard experience for TLS usage in general.<br /> <br /> Requirements:<br /> * Strong JavaScript knowledge<br /> * Desire to learn about SSL and security<br /> * Ability to build usable web applications with HTML and CSS<br /> * Familiarity with bash programming and Python<br /> <br /> An existing background in security is a plus. <br /> <br /> This internship will involve extending the capabilities of TLS Canary and creating a dashboard to monitor other areas of Web Security.<br /> <br /> ===Visual Design with Research Data===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/ilana/ Ilana Segall]<br /> <br /> We have a huge opportunity for a lot of unexplored data from various projects to be represented visually, both for research purposes and to be displayed in other parts of the organization. We have data on search, participation in heartbeat surveys, and months and months of telemetry that are rife for exploration. Our ideal candidate would have some coding experience and the desire/ability to learn javascript and the d3 visualization library. Someone with an element of design interest would also be preferred so that we can work on the most effective data vizzes possible. The intern would also have the ability to work on executive-facing work including infographics and slide decks.</div>

Jsavage https://wiki.mozilla.org/index.php?title=Outreachy/2015/December_to_March&diff=1097552 2015-09-25T01:58:56Z

<p>Jsavage: /* SUMO - Create a tutorial or training tool for new technical writers */</p> <hr /> <div>{{draft}}<br /> <br /> == Note: This is the page for December 2014 through March 2015--not December 2015 through March 2016 ==<br /> <br /> The Outreachy session for this period has ended already.<br /> <br /> <br /> == Overview ==<br /> <br /> '''APPLICATIONS ARE NOW CLOSED<br /> However, if you have an application submitted you can still continue to contribute. <br /> Mentors will make their decisions on October 25 and finalize it on October 31 which means you can still contribute and/or finish something you started but didn't have time to finish.''' <br /> <br /> <br /> This is the landing page for the [https://wiki.gnome.org/OutreachProgramForWomen/2014/DecemberMarch December 9, 2014 to March 9, 2015] round of FOSS OPW, organized by GNOME Foundation.<br /> <br /> This page contains all the information about the opportunity with Mozilla for the [https://wiki.gnome.org/OutreachProgramForWomen Outreach Program for Women] internship that will take place from [https://wiki.gnome.org/OutreachProgramForWomen/2014/DecemberMarch December 9, 2014 to March 9, 2015]. Please see the [https://wiki.gnome.org/OutreachProgramForWomen/2014/DecemberMarch main program page] for the general information about the program, such as timeline, background information, eligibility, requirements, and the application form.<br /> <br /> == Important Dates ==<br /> <br /> * Application deadline: 22 October 2014 at 19:00 UTC.<br /> * Announcement of accepted applicants: 12 November 2014 at 19:00 UTC via the [https://wiki.gnome.org/OutreachProgramForWomen/2014/DecemberMarch main program page].<br /> <br /> == Projects == <br /> <br /> (Mentors: add your projects below.<br /> <br /> <br /> === SUMO/Input Web Designer/Developer (SUMO/Input Engineering Team) ===<br /> Mentor: [https://mozillians.org/en-US/u/willkg/ Will Kahn-Greene]<br /> <br /> ==== Details ====<br /> [https://support.mozilla.org/ SUMO] is the support site for Mozilla products. It helps millions of users every week through a knowledge base and support forum. It also provides collaboration and localization tools for the contributors. It uses technology like Python, Django, MySQL, Redis, Memcached, Elasticsearch and more. <br /> <br /> [https://input.mozilla.org/ Input] is one of several tools the Mozilla community uses to gather user sentiment on Mozilla products. This data helps us track down problems, guide new development and generally make Mozilla products better for users using them.<br /> <br /> Work with the engineering team of both sites to make them better which in turn helps us serve Mozilla product users and contributors in the best way possible.<br /> <br /> The two sites have similar architectures. They're both written primarily in Python/Django on the backend and JavaScript/HTML/CSS on the front end. We use MySQL and Elasticsearch for data storage. They both use GitHub for code management and version control and Bugzilla for issue tracking. They both use a variety of libraries which we contribute to as well.<br /> <br /> You'll be working with Will, the primary developer on Input and one of the developers on SUMO to work on SUMO and Input. You'll be contributing code, reviewing pull requests, and working with developers. You'll be involved in our regular meetings and development cycle.<br /> <br /> To get started on Input:<br /> * Read the [https://wiki.mozilla.org/Firefox/Input Input project page]<br /> * Join us! Work through our [http://fjord.readthedocs.org/en/latest/welcome.html Join this project] chapter which includes joining the [https://mail.mozilla.org/listinfo/input-dev Input development mailing list] and joining the #input channel on irc.mozilla.org<br /> * Check out [https://input.mozilla.org/ Input] and [https://input.mozilla.org/feedback leave a piece of feedback]<br /> * Work through our [http://fjord.readthedocs.org/en/latest/getting_started.html Getting started] guide which will walk you through setting up a Fjord development environment for Input development<br /> * Pick a bug that you think you can do from the list on the bottom of our [https://wiki.mozilla.org/Webdev/GetInvolved/input.mozilla.org GetInvolved page] and ask in the comments to have it be assigned to you<br /> <br /> === Kinto — Make instances discoverable ===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/alexis/ Alexis Métaireau]<br /> <br /> ==== Details ====<br /> <br /> The [https://kinto.readthedocs.org Kinto project] aims to bring storage instances to everyone, attached to their [https://accounts.firefox.com Firefox Accounts]. It actually supports multiple authentication schemes, but FxA is integrated with it, and that is part of the solution we want to deliver.<br /> <br /> Currently, Kinto is thought as a centralized server: there is one instance, and everyone authenticates on this instance. Items are shared between users of a same instance.<br /> <br /> This doesn't resonates well with multiple goals we have: scalability is harder when there is one endpoint, and it's also not interoperable.<br /> <br /> For instance, imagine Alice and Bob. Bob is using Mozilla's servers to store his data, whereas Alice deployed her own Kinto instance.<br /> <br /> There are different use cases:<br /> <br /> * Alice wants to use [https://github.com/leplatrem/routina Routina], an application that stores its data inside a Kinto instance. As such, Routina needs a way to discover where it should store its data, and send the requests to this server;<br /> * Bob and Alice want to collaborate on a set of data (think about a shared expense webapp). There should be a way for Alice to host everything and grant access to Bob to her data. The webapp should be able to use the correct server.<br /> <br /> Here are the different steps that could allow these scenarios:<br /> <br /> * At the moment they authenticate, the client detects the email address used, and relies on the domain part to do a [https://tools.ietf.org/html/rfc7033 Web Finger] request on the domain (*) and for the specified user.<br /> * In case the identified server doesn't support WebFinger, it uses a central repository to lookup where the Kinto server is located.<br /> * Once the Kinto server located, all requests should be issued against this server.<br /> <br /> (*) It is also possible to use the same mechanism to discover the FxA endpoints. But as FxA isn't a federated protocol, users from one FxA realm would need to be accepted explicitely by the Kinto server, in its configuration.<br /> <br /> In terms of code changes, here is what it looks like (rough step by step):<br /> <br /> * Update the [https://github.com/kinto/kinto.js Kinto.js client] to find the server location. It should first rely on WebFinger;<br /> * Create a central repository of server locations. This could be contained in the FxA profile server or in a central Kinto collection;<br /> * Update the Kinto.js client to fall-back to this central repository in case no Web Finger exists;<br /> * Investigate on ways to store this information directly in the web browser. It could also be configurable by the JavaScript client (with<br /> an UX that looks like [https://remotestorage.io/ what Remote Storage proposes]).<br /> * Work on the first user experience: how can client learn they can chose which server to use?<br /> * Ship it!<br /> <br /> To get started on Kinto:<br /> * Read [https://kinto.readthedocs.org the kinto documentation], especially tutorials<br /> * Join us! Work through our [http://kinto.readthedocs.org/en/latest/contributing.html#communication-channels communication channels] chapter which includes joining the [https://mail.mozilla.org/listinfo/kinto Kinto development mailing list] and joining the #storage channel on irc.mozilla.org<br /> <br /> <br /> ===SUMO - Work on a tutorial or training tool for new technical writers===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/jsavage/ Joni Savage]<br /> <br /> Mozilla’s Support site (SUMO) provides around-the-clock help for 30 million users a month through thousands of knowledge base articles. We rely on the community to keep the knowledge base up to date with each release. While there’s growing interest in contributing to the knowledge base, there’s also a learning curve. Here’s where you come in.<br /> <br /> SUMO is looking for someone with an interest in storytelling, teaching, writing, design or video to help us transform our lengthy training documents into fun, interactive and effective training tools to empower new contributors who have a wide range of skills.<br /> <br /> You will work closely with Joni, the content manager, along with our community to brainstorm learning activities, create storyboards and outlines for training guides, design and research interactive and intuitive contributor tools, and write friendly and effective copy. Got additional ideas? We’d love to hear those too.<br /> <br /> To get started:<br /> #Look through [https://support.mozilla.org/en-US/kb/improve-knowledge-base this page].<br /> #Get in the mindset of a new contributor. Pick out what you think is important information from the page in step #1 and turn it into a mini tutorial (or an outline for a tutorial). This can be an infographic, video, slideshow, storyboard or any format of your choice.<br /> #Send your tutorial or storyboard to Joni Savage along with an explanation.</div>

Jsavage https://wiki.mozilla.org/index.php?title=Outreachy/2015/December_to_March&diff=1097551 2015-09-25T01:56:38Z

<p>Jsavage: added SUMO tech writing project</p> <hr /> <div>{{draft}}<br /> <br /> == Note: This is the page for December 2014 through March 2015--not December 2015 through March 2016 ==<br /> <br /> The Outreachy session for this period has ended already.<br /> <br /> <br /> == Overview ==<br /> <br /> '''APPLICATIONS ARE NOW CLOSED<br /> However, if you have an application submitted you can still continue to contribute. <br /> Mentors will make their decisions on October 25 and finalize it on October 31 which means you can still contribute and/or finish something you started but didn't have time to finish.''' <br /> <br /> <br /> This is the landing page for the [https://wiki.gnome.org/OutreachProgramForWomen/2014/DecemberMarch December 9, 2014 to March 9, 2015] round of FOSS OPW, organized by GNOME Foundation.<br /> <br /> This page contains all the information about the opportunity with Mozilla for the [https://wiki.gnome.org/OutreachProgramForWomen Outreach Program for Women] internship that will take place from [https://wiki.gnome.org/OutreachProgramForWomen/2014/DecemberMarch December 9, 2014 to March 9, 2015]. Please see the [https://wiki.gnome.org/OutreachProgramForWomen/2014/DecemberMarch main program page] for the general information about the program, such as timeline, background information, eligibility, requirements, and the application form.<br /> <br /> == Important Dates ==<br /> <br /> * Application deadline: 22 October 2014 at 19:00 UTC.<br /> * Announcement of accepted applicants: 12 November 2014 at 19:00 UTC via the [https://wiki.gnome.org/OutreachProgramForWomen/2014/DecemberMarch main program page].<br /> <br /> == Projects == <br /> <br /> (Mentors: add your projects below.<br /> <br /> <br /> === SUMO/Input Web Designer/Developer (SUMO/Input Engineering Team) ===<br /> Mentor: [https://mozillians.org/en-US/u/willkg/ Will Kahn-Greene]<br /> <br /> ==== Details ====<br /> [https://support.mozilla.org/ SUMO] is the support site for Mozilla products. It helps millions of users every week through a knowledge base and support forum. It also provides collaboration and localization tools for the contributors. It uses technology like Python, Django, MySQL, Redis, Memcached, Elasticsearch and more. <br /> <br /> [https://input.mozilla.org/ Input] is one of several tools the Mozilla community uses to gather user sentiment on Mozilla products. This data helps us track down problems, guide new development and generally make Mozilla products better for users using them.<br /> <br /> Work with the engineering team of both sites to make them better which in turn helps us serve Mozilla product users and contributors in the best way possible.<br /> <br /> The two sites have similar architectures. They're both written primarily in Python/Django on the backend and JavaScript/HTML/CSS on the front end. We use MySQL and Elasticsearch for data storage. They both use GitHub for code management and version control and Bugzilla for issue tracking. They both use a variety of libraries which we contribute to as well.<br /> <br /> You'll be working with Will, the primary developer on Input and one of the developers on SUMO to work on SUMO and Input. You'll be contributing code, reviewing pull requests, and working with developers. You'll be involved in our regular meetings and development cycle.<br /> <br /> To get started on Input:<br /> * Read the [https://wiki.mozilla.org/Firefox/Input Input project page]<br /> * Join us! Work through our [http://fjord.readthedocs.org/en/latest/welcome.html Join this project] chapter which includes joining the [https://mail.mozilla.org/listinfo/input-dev Input development mailing list] and joining the #input channel on irc.mozilla.org<br /> * Check out [https://input.mozilla.org/ Input] and [https://input.mozilla.org/feedback leave a piece of feedback]<br /> * Work through our [http://fjord.readthedocs.org/en/latest/getting_started.html Getting started] guide which will walk you through setting up a Fjord development environment for Input development<br /> * Pick a bug that you think you can do from the list on the bottom of our [https://wiki.mozilla.org/Webdev/GetInvolved/input.mozilla.org GetInvolved page] and ask in the comments to have it be assigned to you<br /> <br /> === Kinto — Make instances discoverable ===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/alexis/ Alexis Métaireau]<br /> <br /> ==== Details ====<br /> <br /> The [https://kinto.readthedocs.org Kinto project] aims to bring storage instances to everyone, attached to their [https://accounts.firefox.com Firefox Accounts]. It actually supports multiple authentication schemes, but FxA is integrated with it, and that is part of the solution we want to deliver.<br /> <br /> Currently, Kinto is thought as a centralized server: there is one instance, and everyone authenticates on this instance. Items are shared between users of a same instance.<br /> <br /> This doesn't resonates well with multiple goals we have: scalability is harder when there is one endpoint, and it's also not interoperable.<br /> <br /> For instance, imagine Alice and Bob. Bob is using Mozilla's servers to store his data, whereas Alice deployed her own Kinto instance.<br /> <br /> There are different use cases:<br /> <br /> * Alice wants to use [https://github.com/leplatrem/routina Routina], an application that stores its data inside a Kinto instance. As such, Routina needs a way to discover where it should store its data, and send the requests to this server;<br /> * Bob and Alice want to collaborate on a set of data (think about a shared expense webapp). There should be a way for Alice to host everything and grant access to Bob to her data. The webapp should be able to use the correct server.<br /> <br /> Here are the different steps that could allow these scenarios:<br /> <br /> * At the moment they authenticate, the client detects the email address used, and relies on the domain part to do a [https://tools.ietf.org/html/rfc7033 Web Finger] request on the domain (*) and for the specified user.<br /> * In case the identified server doesn't support WebFinger, it uses a central repository to lookup where the Kinto server is located.<br /> * Once the Kinto server located, all requests should be issued against this server.<br /> <br /> (*) It is also possible to use the same mechanism to discover the FxA endpoints. But as FxA isn't a federated protocol, users from one FxA realm would need to be accepted explicitely by the Kinto server, in its configuration.<br /> <br /> In terms of code changes, here is what it looks like (rough step by step):<br /> <br /> * Update the [https://github.com/kinto/kinto.js Kinto.js client] to find the server location. It should first rely on WebFinger;<br /> * Create a central repository of server locations. This could be contained in the FxA profile server or in a central Kinto collection;<br /> * Update the Kinto.js client to fall-back to this central repository in case no Web Finger exists;<br /> * Investigate on ways to store this information directly in the web browser. It could also be configurable by the JavaScript client (with<br /> an UX that looks like [https://remotestorage.io/ what Remote Storage proposes]).<br /> * Work on the first user experience: how can client learn they can chose which server to use?<br /> * Ship it!<br /> <br /> To get started on Kinto:<br /> * Read [https://kinto.readthedocs.org the kinto documentation], especially tutorials<br /> * Join us! Work through our [http://kinto.readthedocs.org/en/latest/contributing.html#communication-channels communication channels] chapter which includes joining the [https://mail.mozilla.org/listinfo/kinto Kinto development mailing list] and joining the #storage channel on irc.mozilla.org<br /> <br /> <br /> ===SUMO - Create a tutorial or training tool for new technical writers===<br /> <br /> Mentor: [https://mozillians.org/en-US/u/jsavage/ Joni Savage]<br /> <br /> Mozilla’s Support site (SUMO) provides around-the-clock help for 30 million users a month through thousands of knowledge base articles. We rely on the community to keep the knowledge base up to date with each release. While there’s growing interest in contributing to the knowledge base, there’s also a learning curve. Here’s where you come in.<br /> <br /> SUMO is looking for someone with an interest in storytelling, teaching, writing, design or video to help us transform our lengthy training documents into fun, interactive and effective training tools to empower new contributors who have a wide range of skills.<br /> <br /> You will work closely with Joni, the content manager, along with our community to brainstorm learning activities, create storyboards and outlines for training guides, design and research interactive and intuitive contributor tools, and write friendly and effective copy. Got additional ideas? We’d love to hear those too.<br /> <br /> To get started:<br /> #Look through [https://support.mozilla.org/en-US/kb/improve-knowledge-base this page].<br /> #Get in the mindset of a new contributor. Pick out what you think is important information from the page in step #1 and turn it into a mini tutorial (or an outline for a tutorial). This can be an infographic, video, slideshow, storyboard or any format of your choice.<br /> #Send your tutorial or storyboard to Joni Savage along with an explanation.</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support/Knowledge_Base&diff=997901 2014-07-18T00:46:32Z

<p>Jsavage: /* 2014 */</p> <hr /> <div>Here's where you'll find resources for most things related to the knowledge base. The knowledge base plays an important role in ensuring user success. The knowledge base reaches over a million users a day and serves as a resource for contributors who assist users through the support forums.<br /> <br /> If you're a new contributor, you'll find resources on how to get started writing and improving articles. You can also stay up-to-date on upcoming changes to the knowledge base.<br /> <br /> &lt;!--<br /> =Contribute to the knowledge base=<br /> Want to help us improve the knowledge base?<br /> <br /> ==Getting started==<br /> <br /> ==Connect with other knowledge base contributors==<br /> *[Insert KB contributor forum link here]<br /> *[https://wiki.mozilla.org/Support/KB/Meetings Knowledge base community meetings]<br /> <br /> --&gt;<br /> =Projects=<br /> We're continually trying to improve the knowledge base. Here are some projects we're working on to make the knowledge base easier to use. If you see <br /> <br /> &lt;!--Link each to new page--&gt;<br /> ==2014==<br /> Q3 (July - October)<br /> *Collapsible sections for articles (research)<br /> *Knowledge base dashboard revamp (research)<br /> *Update knowledge base contributor documents<br /> *Search enhancements<br /> **Search synonyms for non-English locales (research)<br /> **Instant search suggestions (research)<br /> <br /> Q2 (May - June)<br /> *Search synonyms for English (complete)<br /> *Content audit (incomplete - postponed until knowledge base dashboard is complete)<br /> *Continue Australis article updates (complete)<br /> <br /> Q1 (January - April)<br /> *Update top 100 Firefox desktop articles for Australis (complete)<br /> *Firefox OS information architecture (complete)<br /> <br /> ==Wish List==<br /> *Sidebar navigation redesign</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support/Knowledge_Base&diff=997896 2014-07-18T00:42:37Z

<p>Jsavage: </p> <hr /> <div>Here's where you'll find resources for most things related to the knowledge base. The knowledge base plays an important role in ensuring user success. The knowledge base reaches over a million users a day and serves as a resource for contributors who assist users through the support forums.<br /> <br /> If you're a new contributor, you'll find resources on how to get started writing and improving articles. You can also stay up-to-date on upcoming changes to the knowledge base.<br /> <br /> &lt;!--<br /> =Contribute to the knowledge base=<br /> Want to help us improve the knowledge base?<br /> <br /> ==Getting started==<br /> <br /> ==Connect with other knowledge base contributors==<br /> *[Insert KB contributor forum link here]<br /> *[https://wiki.mozilla.org/Support/KB/Meetings Knowledge base community meetings]<br /> <br /> --&gt;<br /> =Projects=<br /> We're continually trying to improve the knowledge base. Here are some projects we're working on to make the knowledge base easier to use. If you see <br /> <br /> &lt;!--Link each to new page--&gt;<br /> ==2014==<br /> Q3 (July - October)<br /> *Collapsible sections for articles (research)<br /> *Knowledge base dashboard revamp (research)<br /> *Update knowledge base contributor documents<br /> *Search enhancements<br /> **Search synonyms for non-English locales (research)<br /> **Instant search suggestions (research)<br /> <br /> Q2 (May - June)<br /> *Search synonyms for English (complete)<br /> *Content audit (incomplete - postponed until knowledge base dashboard is complete)<br /> *Continue Australis article updates (complete)<br /> <br /> Q1 (January - April)<br /> *Update top 100 Firefox desktop articles for Australis (complete)<br /> *Firefox OS information architecture (complete)</div>

Jsavage https://wiki.mozilla.org/index.php?title=Category:Knowledge_Base_Goals&diff=992687 2014-06-26T04:10:02Z

<p>Jsavage: Blanked the page</p> <hr /> <div></div>

Jsavage https://wiki.mozilla.org/index.php?title=Category:Knowledge_Base_Goals&diff=992685 2014-06-26T04:07:09Z

<p>Jsavage: Replaced content with &quot;REDIRECT Knowledge Base&quot;</p> <hr /> <div>REDIRECT [[Knowledge Base]]</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support/Knowledge_Base&diff=992682 2014-06-26T03:49:14Z

<p>Jsavage: Created page with &quot;Here&#039;s where you&#039;ll find resources for most things related to the knowledge base. The knowledge base plays an important role in ensuring user success. The knowledge base reach...&quot;</p> <hr /> <div>Here's where you'll find resources for most things related to the knowledge base. The knowledge base plays an important role in ensuring user success. The knowledge base reaches over a million users a day and serves as a resource for contributors who assist users through the support forums.<br /> <br /> If you're a new contributor, you'll find resources on how to get started writing and improving articles. You can also stay up-to-date on upcoming changes to the knowledge base.<br /> <br /> =Contribute to the knowledge base=<br /> Want to help us improve the knowledge base?<br /> <br /> ==Getting started==<br /> <br /> ==Connect with other knowledge base contributors==<br /> *[Insert KB contributor forum link here]<br /> *[https://wiki.mozilla.org/Support/KB/Meetings Knowledge base community meetings]<br /> <br /> =Projects=<br /> We're continually trying to improve the knowledge base and <br /> <br /> ==2014==<br /> <br /> <br /> ==2013==<br /> *Search synonyms for English</div>

Jsavage https://wiki.mozilla.org/index.php?title=Category:Knowledge_Base_Goals&diff=992677 2014-06-26T03:35:43Z

<p>Jsavage: Created page with &quot;Here&#039;s where you&#039;ll find resources for most things related to knowledge base content, including content creation, maintenance and structure. The knowledge base plays an import...&quot;</p> <hr /> <div>Here's where you'll find resources for most things related to knowledge base content, including content creation, maintenance and structure. The knowledge base plays an important role in ensuring user success. The knowledge base reaches over a million users a day and serves as a resource for contributors who assist users through the support forums.<br /> <br /> If you're a new contributor, you'll find resources on how to get started writing and improving articles. You can also stay up-to-date on upcoming improvements to the knowledge base.<br /> <br /> =Contribute to the knowledge base=<br /> Want to help us improve the knowledge base? We're looking for contributors to help us <br /> <br /> =Projects=<br /> We're continually trying to improve the knowledge base and <br /> <br /> ==2014==<br /> <br /> <br /> ==2013 Projects==<br /> *Search synonyms for English</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support/KB/Meetings&diff=977195 2014-05-15T03:12:05Z

<p>Jsavage: /* Notes */</p> <hr /> <div>==Meeting Details==<br /> Thursdays:&lt;br&gt;<br /> *09:00 PST<br /> *11:00 CST<br /> *12:00 EST<br /> *17:00 UTC<br /> *18:00 CET<br /> <br /> Phone call details:<br /> * California: 1-650-903-0800, x92 then 98437 then #, <br /> * Toll-free: +1 800 707 2533, pin 369 - then 98437 then #<br /> * Skype (free): +1 800 707 2533, pin 369 - then 98437 then #<br /> <br /> Participate in the video:<br /> *[https://v.mozilla.com/flex.html?roomdirect.html&amp;key=XhVLBG3KfHs2 SUMO Video room link] (You'll have to download and install the Vidyo Desktop client)<br /> <br /> Stream the meeting:<br /> *[http://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live]<br /> <br /> irc.mozilla.org: [https://www.mibbit.com/?server=irc.mozilla.org&amp;channel=%23sumo #sumo] &lt;== Click the link to use web-based chat<br /> <br /> ==Notes==<br /> {| class=&quot;wikitable collapsible&quot; style=&quot;width: 100%&quot;<br /> ! 2014<br /> |-<br /> |<br /> *'''Next Meeting:''' [https://etherpad.mozilla.org/sumo-p-2014-05-15 2014-05-15]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-05-08 2014-05-08]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-05-01 2014-05-01]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-04-24 2014-04-24]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-04-17 2014-04-17]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-04-10 2014-04-10]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-04-03 2014-04-03]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-03-27 2014-03-27]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-03-20 2014-03-20]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-03-13 2014-03-13]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-03-06 2014-03-06]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-02-27 2014-02-27]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-02-20 2014-02-20]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-02-13 2014-02-13]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-02-06 2014-02-06]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-01-30 2014-01-30]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-01-23 2014-01-23]<br /> * 2014-01-16 - No meeting<br /> *[https://etherpad.mozilla.org/sumo-p-2014-01-09 2014-01-09]<br /> |}<br /> <br /> {| class=&quot;wikitable collapsible collapsed&quot; style=&quot;width: 100%&quot;<br /> ! 2013<br /> |-<br /> |<br /> *[https://etherpad.mozilla.org/sumo-p-2013-12-12 2013-12-19]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-12-05 2013-12-12]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-12-05 2013-12-05]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-11-21 2013-11-21]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-11-14 2013-11-14]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-11-07 2013-11-07]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-10-31 2013-10-31]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-10-24 2013-10-24]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-10-17 2013-10-17]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-09-26 2013-09-26]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-09-19 2013-09-19]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-09-12 2013-09-12]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-09-05 2013-09-05]<br /> *2013-08-29 - No Meeting<br /> *[https://etherpad.mozilla.org/sumo-p-2013-08-22 2013-08-22]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-08-15 2013-08-15]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-08-08 2013-08-08]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-08-01 2013-08-01]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-07-25 2013-07-25]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-07-18 2013-07-18]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-07-11 2013-07-11]<br /> *2013-07-04 - No Meeting<br /> *[https://etherpad.mozilla.org/sumo-p-2013-06-27 2013-06-27]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-06-20 2013-06-20]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-06-13 2013-06-13]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-06-06 2013-06-06]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-05-30 2013-05-30]<br /> *2013-05-23 - No Meeting<br /> *[https://etherpad.mozilla.org/sumo-p-2013-05-16 2013-05-16]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-05-09 2013-05-09]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-05-02 2013-05-02]<br /> *[https://etherpad.mozilla.org/kb-2013-04-25 2013-04-25]<br /> *[https://etherpad.mozilla.org/kb-2013-04-18 2013-04-18]<br /> *[https://etherpad.mozilla.org/kb-2013-04-11 2013-04-11]<br /> *[https://etherpad.mozilla.org/kb-2013-04-04 2013-04-04]<br /> *[https://etherpad.mozilla.org/kb-2013-03-28 2013-03-28]<br /> *2013-03-21 - No Meeting<br /> *[https://etherpad.mozilla.org/kb-2013-03-14 2013-03-14]<br /> *[https://etherpad.mozilla.org/kb-2013-03-07 2013-03-07]<br /> *[https://etherpad.mozilla.org/kb-2013-02-28 2013-02-28]<br /> *[https://etherpad.mozilla.org/kb-2013-02-21 2013-02-21]<br /> *[https://etherpad.mozilla.org/kb-2013-02-14 2013-02-14]<br /> *[https://etherpad.mozilla.org/kb-2013-02-07 2013-02-07]<br /> *[https://etherpad.mozilla.org/kb-2013-01-31 2013-01-31]<br /> *[https://etherpad.mozilla.org/kb-2013-01-24 2013-01-24]<br /> *[https://etherpad.mozilla.org/kb-2013-01-17 2013-01-17]<br /> *[https://etherpad.mozilla.org/kb-2013-01-10 2013-01-10]<br /> *2013-01-03 - Cancelled<br /> |}<br /> <br /> <br /> <br /> {| class=&quot;wikitable collapsible collapsed&quot; style=&quot;width: 100%&quot;<br /> ! 2012 <br /> |-<br /> |<br /> *[https://etherpad.mozilla.org/kb-2012-12-20 2012-12-20] Last meeting for the year. Next meeting Jan. 3<br /> *[https://etherpad.mozilla.org/kb-2012-12-13 2012-12-13]<br /> *[https://etherpad.mozilla.org/kb-2012-12-06 2012-12-06]<br /> *[https://etherpad.mozilla.org/kb-2012-11-29 2012-11-29]<br /> *2012-11-22 - no meeting<br /> *2012-11-15 - no meeting<br /> *[https://etherpad.mozilla.org/kb-2012-11-08 2012-11-08]<br /> *2012-11-01 - no meeting<br /> *[https://etherpad.mozilla.org/kb-2012-10-25 2012-10-25]<br /> *[https://etherpad.mozilla.org/kb-2012-10-18 2012-10-18]<br /> *[https://etherpad.mozilla.org/kb-2012-10-11 2012-10-11]<br /> *[https://etherpad.mozilla.org/kb-2012-10-04 2012-10-04]<br /> *[https://etherpad.mozilla.org/kb-2012-09-27 2012-09-27]<br /> *[https://etherpad.mozilla.org/kb-2012-09-20 2012-09-20] <br /> *[https://etherpad.mozilla.org/kb-2012-09-13 2012-09-13] <br /> *[https://etherpad.mozilla.org/kb-2012-09-06 2012-09-06] <br /> *[https://etherpad.mozilla.org/kb-2012-08-30 2012-08-30]<br /> *[https://etherpad.mozilla.org/kb-2012-08-23 2012-08-23]<br /> *[https://etherpad.mozilla.org/kb-2012-08-16 2012-08-16]<br /> *[https://etherpad.mozilla.org/kb-2012-08-09 2012-08-09]<br /> *[https://etherpad.mozilla.org/kb-2012-08-02 2012-08-02]<br /> *[[Support/KB/Meetings/2012-07-26|2012-07-26]]<br /> *[[Support/KB/Meetings/2012-07-12|2012-07-12]]<br /> *[[Support/KB/Meetings/2012-07-05|2012-07-05]]<br /> *[[Support/KB/Meetings/2012-06-28|2012-06-28]] (no meeting - just status updates)<br /> *[[Support/KB/Meetings/2012-06-21|2012-06-21]]<br /> *[[Support/KB/Meetings/2012-06-14|2012-06-14]]<br /> *[[Support/KB/Meetings/2012-06-07|2012-06-07]]<br /> *[[Support/KB/Meetings/2012-05-31|2012-05-31]]<br /> *[[Support/KB/Meetings/2012-05-24|2012-05-24]]<br /> *[[Support/KB/Meetings/2012-05-17|2012-05-17]]<br /> *[[Support/KB/Meetings/2012-05-10|2012-05-10]]<br /> *[[Support/KB/Meetings/2012-05-03|2012-05-03]]<br /> *[[Support/KB/Meetings/2012-04-26|2012-04-26]]<br /> *[[Support/KB/Meetings/2012-04-19|2012-04-19]]<br /> *[[Support/KB/Meetings/2012-04-12|2012-04-12]]<br /> *[[Support/KB/Meetings/2012-04-05|2012-04-05]]<br /> |}<br /> <br /> {| class=&quot;wikitable collapsible collapsed&quot; style=&quot;width: 100%&quot;<br /> ! 2011 <br /> |-<br /> |<br /> *[[Support/KB/Meetings/2011-10-10|2011-10-10]]<br /> *[[Support/KB/Meetings/2011-09-07|2011-09-07]]<br /> *[[Support/KB/Meetings/2011-08-29|2011-08-29]]<br /> |}</div>

Jsavage https://wiki.mozilla.org/index.php?title=Support/KB/Meetings&diff=977192 2014-05-15T03:05:52Z

<p>Jsavage: /* Notes */</p> <hr /> <div>==Meeting Details==<br /> Thursdays:&lt;br&gt;<br /> *09:00 PST<br /> *11:00 CST<br /> *12:00 EST<br /> *17:00 UTC<br /> *18:00 CET<br /> <br /> Phone call details:<br /> * California: 1-650-903-0800, x92 then 98437 then #, <br /> * Toll-free: +1 800 707 2533, pin 369 - then 98437 then #<br /> * Skype (free): +1 800 707 2533, pin 369 - then 98437 then #<br /> <br /> Participate in the video:<br /> *[https://v.mozilla.com/flex.html?roomdirect.html&amp;key=XhVLBG3KfHs2 SUMO Video room link] (You'll have to download and install the Vidyo Desktop client)<br /> <br /> Stream the meeting:<br /> *[http://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live]<br /> <br /> irc.mozilla.org: [https://www.mibbit.com/?server=irc.mozilla.org&amp;channel=%23sumo #sumo] &lt;== Click the link to use web-based chat<br /> <br /> ==Notes==<br /> {| class=&quot;wikitable collapsible&quot; style=&quot;width: 100%&quot;<br /> ! 2013 <br /> |-<br /> |<br /> *'''Next Meeting:''' [https://etherpad.mozilla.org/sumo-p-2014-05-15 2014-05-15]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-05-08 2014-05-08]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-05-01 2014-05-01]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-04-24 2014-04-24]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-04-17 2014-04-17]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-04-10 2014-04-10]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-04-03 2014-04-03]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-03-27 2014-03-27]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-03-20 2014-03-20]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-03-13 2014-03-13]<br /> * [https://etherpad.mozilla.org/sumo-p-2014-03-06 2014-03-06]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-02-27 2014-02-27]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-02-20 2014-02-20]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-02-13 2014-02-13]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-02-06 2014-02-06]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-01-30 2014-01-30]<br /> *[https://etherpad.mozilla.org/sumo-p-2014-01-23 2014-01-23]<br /> * 2014-01-16 - No meeting<br /> *[https://etherpad.mozilla.org/sumo-p-2014-01-09 2014-01-09]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-12-12 2013-12-19]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-12-05 2013-12-12]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-12-05 2013-12-05]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-11-21 2013-11-21]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-11-14 2013-11-14]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-11-07 2013-11-07]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-10-31 2013-10-31]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-10-24 2013-10-24]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-10-17 2013-10-17]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-09-26 2013-09-26]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-09-19 2013-09-19]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-09-12 2013-09-12]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-09-05 2013-09-05]<br /> *2013-08-29 - No Meeting<br /> *[https://etherpad.mozilla.org/sumo-p-2013-08-22 2013-08-22]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-08-15 2013-08-15]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-08-08 2013-08-08]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-08-01 2013-08-01]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-07-25 2013-07-25]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-07-18 2013-07-18]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-07-11 2013-07-11]<br /> *2013-07-04 - No Meeting<br /> *[https://etherpad.mozilla.org/sumo-p-2013-06-27 2013-06-27]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-06-20 2013-06-20]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-06-13 2013-06-13]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-06-06 2013-06-06]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-05-30 2013-05-30]<br /> *2013-05-23 - No Meeting<br /> *[https://etherpad.mozilla.org/sumo-p-2013-05-16 2013-05-16]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-05-09 2013-05-09]<br /> *[https://etherpad.mozilla.org/sumo-p-2013-05-02 2013-05-02]<br /> *[https://etherpad.mozilla.org/kb-2013-04-25 2013-04-25]<br /> *[https://etherpad.mozilla.org/kb-2013-04-18 2013-04-18]<br /> *[https://etherpad.mozilla.org/kb-2013-04-11 2013-04-11]<br /> *[https://etherpad.mozilla.org/kb-2013-04-04 2013-04-04]<br /> *[https://etherpad.mozilla.org/kb-2013-03-28 2013-03-28]<br /> *2013-03-21 - No Meeting<br /> *[https://etherpad.mozilla.org/kb-2013-03-14 2013-03-14]<br /> *[https://etherpad.mozilla.org/kb-2013-03-07 2013-03-07]<br /> *[https://etherpad.mozilla.org/kb-2013-02-28 2013-02-28]<br /> *[https://etherpad.mozilla.org/kb-2013-02-21 2013-02-21]<br /> *[https://etherpad.mozilla.org/kb-2013-02-14 2013-02-14]<br /> *[https://etherpad.mozilla.org/kb-2013-02-07 2013-02-07]<br /> *[https://etherpad.mozilla.org/kb-2013-01-31 2013-01-31]<br /> *[https://etherpad.mozilla.org/kb-2013-01-24 2013-01-24]<br /> *[https://etherpad.mozilla.org/kb-2013-01-17 2013-01-17]<br /> *[https://etherpad.mozilla.org/kb-2013-01-10 2013-01-10]<br /> *2013-01-03 - Cancelled<br /> |}<br /> <br /> <br /> <br /> {| class=&quot;wikitable collapsible collapsed&quot; style=&quot;width: 100%&quot;<br /> ! 2012 <br /> |-<br /> |<br /> *[https://etherpad.mozilla.org/kb-2012-12-20 2012-12-20] Last meeting for the year. Next meeting Jan. 3<br /> *[https://etherpad.mozilla.org/kb-2012-12-13 2012-12-13]<br /> *[https://etherpad.mozilla.org/kb-2012-12-06 2012-12-06]<br /> *[https://etherpad.mozilla.org/kb-2012-11-29 2012-11-29]<br /> *2012-11-22 - no meeting<br /> *2012-11-15 - no meeting<br /> *[https://etherpad.mozilla.org/kb-2012-11-08 2012-11-08]<br /> *2012-11-01 - no meeting<br /> *[https://etherpad.mozilla.org/kb-2012-10-25 2012-10-25]<br /> *[https://etherpad.mozilla.org/kb-2012-10-18 2012-10-18]<br /> *[https://etherpad.mozilla.org/kb-2012-10-11 2012-10-11]<br /> *[https://etherpad.mozilla.org/kb-2012-10-04 2012-10-04]<br /> *[https://etherpad.mozilla.org/kb-2012-09-27 2012-09-27]<br /> *[https://etherpad.mozilla.org/kb-2012-09-20 2012-09-20] <br /> *[https://etherpad.mozilla.org/kb-2012-09-13 2012-09-13] <br /> *[https://etherpad.mozilla.org/kb-2012-09-06 2012-09-06] <br /> *[https://etherpad.mozilla.org/kb-2012-08-30 2012-08-30]<br /> *[https://etherpad.mozilla.org/kb-2012-08-23 2012-08-23]<br /> *[https://etherpad.mozilla.org/kb-2012-08-16 2012-08-16]<br /> *[https://etherpad.mozilla.org/kb-2012-08-09 2012-08-09]<br /> *[https://etherpad.mozilla.org/kb-2012-08-02 2012-08-02]<br /> *[[Support/KB/Meetings/2012-07-26|2012-07-26]]<br /> *[[Support/KB/Meetings/2012-07-12|2012-07-12]]<br /> *[[Support/KB/Meetings/2012-07-05|2012-07-05]]<br /> *[[Support/KB/Meetings/2012-06-28|2012-06-28]] (no meeting - just status updates)<br /> *[[Support/KB/Meetings/2012-06-21|2012-06-21]]<br /> *[[Support/KB/Meetings/2012-06-14|2012-06-14]]<br /> *[[Support/KB/Meetings/2012-06-07|2012-06-07]]<br /> *[[Support/KB/Meetings/2012-05-31|2012-05-31]]<br /> *[[Support/KB/Meetings/2012-05-24|2012-05-24]]<br /> *[[Support/KB/Meetings/2012-05-17|2012-05-17]]<br /> *[[Support/KB/Meetings/2012-05-10|2012-05-10]]<br /> *[[Support/KB/Meetings/2012-05-03|2012-05-03]]<br /> *[[Support/KB/Meetings/2012-04-26|2012-04-26]]<br /> *[[Support/KB/Meetings/2012-04-19|2012-04-19]]<br /> *[[Support/KB/Meetings/2012-04-12|2012-04-12]]<br /> *[[Support/KB/Meetings/2012-04-05|2012-04-05]]<br /> |}<br /> <br /> {| class=&quot;wikitable collapsible collapsed&quot; style=&quot;width: 100%&quot;<br /> ! 2011 <br /> |-<br /> |<br /> *[[Support/KB/Meetings/2011-10-10|2011-10-10]]<br /> *[[Support/KB/Meetings/2011-09-07|2011-09-07]]<br /> *[[Support/KB/Meetings/2011-08-29|2011-08-29]]<br /> |}</div>

Jsavage