https://wiki.mozilla.org/api.php?action=feedcontributions&user=Rmcguigan&feedformat=atomMozillaWiki - User contributions [en]2024-03-29T10:51:11ZUser contributionsMediaWiki 1.27.4https://wiki.mozilla.org/index.php?title=Support:Sprint/Firefox_65_SUMO_Day&diff=1206562Support:Sprint/Firefox 65 SUMO Day2019-01-22T22:14:48Z<p>Rmcguigan: ++ resource links</p>
<hr />
<div>'''How to participate:''' <br />
# Sign up on the SUMO Sprint website: https://events.mozilla.org/firefox65supportsprint<br />
# If you signed up after Jan 29, 2019 please reach out to #sumo on IRC or post to one of the two posts in [https://discourse.mozilla.org/t/firefox-users-depend-on-it-join-firefox-65-sumo-sprint-week-january-29-2019-february-12-2019/35178 discourse] or [https://support.mozilla.org/en-US/forums/contributors/713319?last=75316 the community forum]<br />
# Make sure you have reviewed the [https://www.mozilla.org/en-US/about/governance/policies/participation/ Community Participation Guidelines]<br />
#Wait for Jan 29 for an email for a link to your team and trello board for further instructions. <br />
<br />
On the day of the launch: <br />
# Update Firefox on all of your devices or download [https://www.mozilla.org/en-US/firefox/new/ a new copy]<br />
# Review the changes in the [https://support.mozilla.org/en-US/forums/contributors contributor discussion forum]<br />
# Review the [https://www.mozilla.org/en-US/firefox/65.0/releasenotes/ Release Notes]<br />
# log in to one of the live discussions below and <br />
# choose a question to answer<br />
# research the answer, then make a post<br />
# wait for a reply<br />
# follow up<br />
# answer at least 5 questions<br />
<br />
=Resources=<br />
=='''Choose from the following to ask for help and interact with other participants'''==<br />
'''Join the live discussion for collaborating with other members asking questions:''' <br />
*[https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo on IRC]<br />
*SUPPORT Telegram group chat<br />
*SOCIAL Support Telegram group chat<br />
*#sumo2 for NDA Mozillians on the Mozilla Slack<br />
*[https://support.mozilla.org/en-US/forums/support-forum-contributors Advanced Firefox Troubleshooting Forum]<br />
<br />
'''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:''' <br />
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01-31]] --This was moved to Thursday!<br />
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]]<br />
<br />
=='''Resources for setting up Social Support'''==<br />
[https://support.mozilla.org/en-US/kb/social-support-guidelines Social Support Guidelines]<br />
[https://support.mozilla.org/en-US/kb/social-support-tools-and-workspace Set up TweetDeck]<br />
[https://support.mozilla.org/en-US/kb/army-of-awesome-common-replies Common Twitter Responses] - remember to use #fxhelp<br />
<br />
'''Resources for answering Support Forum questions'''<br />
[Answering Questions in the Support Forum]<br />
[Anatomy of a Response]<br />
[Quality Support Principles discussion]<br />
[https://support.mozilla.org/en-US/kb/common-forum-responses Common Support Forum Questions]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint/Firefox_65_SUMO_Day&diff=1206560Support:Sprint/Firefox 65 SUMO Day2019-01-22T21:32:50Z<p>Rmcguigan: ++title</p>
<hr />
<div>'''How to participate:''' <br />
# Sign up on the SUMO Sprint website: https://events.mozilla.org/firefox65supportsprint<br />
# If you signed up after Jan 29, 2019 please reach out to #sumo on IRC or post to one of the two posts in [https://discourse.mozilla.org/t/firefox-users-depend-on-it-join-firefox-65-sumo-sprint-week-january-29-2019-february-12-2019/35178 discourse] or [https://support.mozilla.org/en-US/forums/contributors/713319?last=75316 the community forum]<br />
# Make sure you have reviewed the [https://www.mozilla.org/en-US/about/governance/policies/participation/ Community Participation Guidelines]<br />
#Wait for Jan 29 for an email for a link to your team and trello board for further instructions. <br />
<br />
On the day of the launch: <br />
# Update Firefox on all of your devices or download [https://www.mozilla.org/en-US/firefox/new/ a new copy]<br />
# Review the changes in the [https://support.mozilla.org/en-US/forums/contributors contributor discussion forum]<br />
# Review the [https://www.mozilla.org/en-US/firefox/65.0/releasenotes/ Release Notes]<br />
# log in to one of the live discussions below and <br />
# choose a question to answer<br />
# research the answer, then make a post<br />
# wait for a reply<br />
# follow up<br />
# answer at least 5 questions<br />
<br />
=Resources=<br />
=='''Choose from the following to ask for help and interact with other participants'''==<br />
'''Join the live discussion for collaborating with other members asking questions:''' <br />
*[https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo on IRC]<br />
*SUPPORT Telegram group chat<br />
*SOCIAL Support Telegram group chat<br />
*#sumo2 for NDA Mozillians on the Mozilla Slack<br />
*[https://support.mozilla.org/en-US/forums/support-forum-contributors Advanced Firefox Troubleshooting Forum]<br />
<br />
'''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:''' <br />
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01-30]]<br />
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]]<br />
<br />
=='''Resources for setting up Social Support'''==<br />
[Social Support Guidelines]<br />
[Set up TweetDeck]<br />
[Common Twitter Responses] - remember to use #fxhelp<br />
<br />
'''Resources for answering Support Forum questions'''<br />
[Answering Questions in the Support Forum]<br />
[Anatomy of a Response]<br />
[Quality Support Principles discussion]<br />
[Common Support Forum Questions]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint/Firefox_65_SUMO_Day&diff=1206297Support:Sprint/Firefox 65 SUMO Day2019-01-16T22:08:34Z<p>Rmcguigan: ++links</p>
<hr />
<div>'''How to participate:''' <br />
# Sign up on the SUMO Sprint website: https://events.mozilla.org/firefox65supportsprint<br />
# If you signed up after Jan 29, 2019 please reach out to #sumo on IRC or post to one of the two posts in [https://discourse.mozilla.org/t/firefox-users-depend-on-it-join-firefox-65-sumo-sprint-week-january-29-2019-february-12-2019/35178 discourse] or [https://support.mozilla.org/en-US/forums/contributors/713319?last=75316 the community forum]<br />
# Make sure you have reviewed the [https://www.mozilla.org/en-US/about/governance/policies/participation/ Community Participation Guidelines]<br />
#Wait for Jan 29 for an email for a link to your team and trello board for further instructions. <br />
<br />
On the day of the launch: <br />
# Update Firefox on all of your devices or download [https://www.mozilla.org/en-US/firefox/new/ a new copy]<br />
# Review the changes in the [https://support.mozilla.org/en-US/forums/contributors contributor discussion forum]<br />
# Review the [https://www.mozilla.org/en-US/firefox/65.0/releasenotes/ Release Notes]<br />
# log in to one of the live discussions below and <br />
# choose a question to answer<br />
# research the answer, then make a post<br />
# wait for a reply<br />
# follow up<br />
# answer at least 5 questions<br />
<br />
'''Choose from the following to ask for help and interact with other participants'''<br />
'''Join the live discussion for collaborating with other members asking questions:''' <br />
*[https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo on IRC]<br />
*SUPPORT Telegram group chat<br />
*SOCIAL Support Telegram group chat<br />
*#sumo2 for NDA Mozillians on the Mozilla Slack<br />
*[https://support.mozilla.org/en-US/forums/support-forum-contributors Advanced Firefox Troubleshooting Forum]<br />
<br />
'''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:''' <br />
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01-30]]<br />
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]]<br />
<br />
'''Resources for setting up Social Support'''<br />
[Social Support Guidelines]<br />
[Set up TweetDeck]<br />
[Common Twitter Responses] - remember to use #fxhelp<br />
<br />
'''Resources for answering Support Forum questions'''<br />
[Answering Questions in the Support Forum]<br />
[Anatomy of a Response]<br />
[Quality Support Principles discussion]<br />
[Common Support Forum Questions]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint/Firefox_65_SUMO_Day&diff=1206296Support:Sprint/Firefox 65 SUMO Day2019-01-16T22:00:45Z<p>Rmcguigan: ++outline of resources for one page info</p>
<hr />
<div>'''How to participate:''' <br />
# Sign up on the SUMO Sprint website: https://events.mozilla.org/firefox65supportsprint<br />
# If you signed up after Jan 29, 2019 please reach out to #sumo on IRC or post to one of the two posts in [https://discourse.mozilla.org/t/firefox-users-depend-on-it-join-firefox-65-sumo-sprint-week-january-29-2019-february-12-2019/35178 discourse] or [https://support.mozilla.org/en-US/forums/contributors/713319?last=75316 the community forum]<br />
# Make sure you have reviewed the Community Participation Guidelines<br />
#Wait for Jan 29 for an email for a link to your team and trello board for further instructions. <br />
<br />
On the day of the launch: <br />
# Update Firefox on all of your devices<br />
# Review the changes in the contributor discussion forum<br />
# Review the Release Notes<br />
#log in to one of the live discussions below and <br />
#choose a question to answer<br />
# Research the answer, then make a post<br />
# Wait for a reply<br />
<br />
'''Choose from the following to ask for help and interact with other participants'''<br />
'''Join the live discussion for collaborating with other members asking questions:''' <br />
#sumo on IRC<br />
SUPPORT Telegram group chat<br />
SOCIAL Support Telegram group chat<br />
#sumo2 for NDA Mozillians on the Mozilla Slack<br />
Advanced Firefox Troubleshooting Forum<br />
<br />
'''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:''' <br />
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01-30]]<br />
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]]<br />
<br />
'''Resources for setting up Social Support'''<br />
[Social Support Guidelines]<br />
[Set up TweetDeck]<br />
[Common Twitter Responses] - remember to use #fxhelp<br />
<br />
'''Resources for answering Support Forum questions'''<br />
[Answering Questions in the Support Forum]<br />
[Anatomy of a Response]<br />
[Quality Support Principles discussion]<br />
[Common Support Forum Questions]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-02-06&diff=1206295Support/Weekly Meetings/Agenda 2019-02-062019-01-16T21:49:39Z<p>Rmcguigan: ++template</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
#<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint&diff=1206294Support:Sprint2019-01-16T21:06:54Z<p>Rmcguigan: ++sumo sprint 65</p>
<hr />
<div>= SUMO Day =<br />
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users.<br />
<br />
=== Why ===<br />
Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy!<br />
<br />
=== When ===<br />
Every other Thursday starting with 12am PST. Yes, we're starting early as we're spread around in multiple time zone and everybody can participate. PST based contributors usually join us around 8am PST.<br />
<br />
The universal etherpad for SUMO days from 8/22/17 on is [[https://public.etherpad-mozilla.org/p/sumo-day]]<br />
<br />
=== What's in it for you ===<br />
*Get the chance to interact with our users and their issues <br />
*Get more in-depth knowledge about Mozilla products and the cool stuff you can do. <br />
*Test your Firefox knowledge and people skills. Can you educate your granny on how profiles work?<br />
*Make some people happy from the comfort of your couch! There's nothing like a happy Firefox user thanking you for making his day!<br />
*Have some fun hanging out with the SUMO community on IRC #sumo and get to know us! We're an awesome bunch!<br />
<br />
Warning: Answering questions can be addictive!<br />
<br />
=== Interested in finding out more? ===<br />
Please contact Rachel McGuigan, Technical Community Manager [mailto:rmcguigan@mozilla.com]<br />
<br />
==Next Event==<br />
**Firefox 65 SUMO Week Sprint [https://wiki.mozilla.org/Support/SUMO_day/Firefox_65_SUMO_Day] [https://events.mozilla.org/firefox65supportsprint Sign up] :)<br />
<br />
==Past Events ==<br />
*Firefox 64 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_64_SUMO_Day] <br />
*Firefox 63 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_63_SUMO_Day] <br />
*Firefox 62 SUMO Day [https://wiki.mozilla.org/index.php?title=Support/SUMO_day/Firefox_62_SUMO_Day]<br />
*Firefox 61 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_61_SUMO_Day]<br />
*Firefox 60 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_60_SUMO_Day]<br />
*Firefox 59 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_59_SUMO_Day]<br />
*Firefox 58 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_58_SUMO_Day]<br />
*Quantum Firefox 57 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_57_SUMO_Day]<br />
*SUMO Day Zerda November 7 [https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_Zerda_November_7]<br />
*Firefox 56 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_for_Firefox_56_September_28,_2017_and_October_3,_2107]<br />
*[SUMO Day for Firefox Focus on Android and iOS September 21, 2017]<br />
*Firefox 55 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-08-10]<br />
*Firefox for Android and iOS Mobile release SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-07-27]<br />
*Firefox 54 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-06-15]<br />
*Firefox 53 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-04-20] - mysteriously translated to Russian :)<br />
*Firefox 52 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-03-09]<br />
*Firefox 51 SUMO Day <br />
*Firefox 50 SUMO Day [https://public.etherpad-mozilla.org/p/social-sumo-day-2016-11-17]<br />
*SUMO Day 48 - Results [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-16&diff=1206289Support/Weekly Meetings/Agenda 2019-01-162019-01-16T17:12:05Z<p>Rmcguigan: /* SOCIAL SUPPORT */ ++doodle link</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*[https://support.mozilla.org/user/rtanglao rtanglao aka Roland] until 9:14 only<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
# https://events.mozilla.org/firefox65supportsprint Please join SUMO Week for Firefox 65, we are going to try the team thing again and we hope that you can join. <br />
#<br />
<br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
#TestPilot will be saying goodnight if you missed the blog post and tweet yesterday [https://medium.com/firefox-test-pilot/adios-amigo-51bec2a00072] and [https://twitter.com/FxTestPilot/status/1085282696614592515 the tweet]<br />
# Profiles in Firefox Nightly, keep an eye out for an update around that. <br />
#Firefox 65 is coming to you on the 29th of January, stay tuned for updates around this quiet release. <br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updates to locales visible (and available) on the Support site. You should see changes soon here: https://support.mozilla.org/kb/locales and here: https://pontoon.mozilla.org/projects/sumo/.<br />
#Content updates in the Knowledge Base: Firefox - please prioritize these!<br />
##https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox<br />
##https://support.mozilla.org/en-US/kb/personalized-extension-recommendations (hidden for now)<br />
##https://support.mozilla.org/en-US/kb/third-party-trackers<br />
##https://support.mozilla.org/en-US/kb/what-happened-tracking-protection<br />
##https://support.mozilla.org/en-US/kb/content-blocking<br />
#Content updates in the Knowledge Base: Firefox for iOS<br />
##https://support.mozilla.org/en-US/kb/translate-web-pages-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/new-tab-settings-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/add-web-pages-your-reading-list-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/download-photos-and-files-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/customize-firefox-home-ios<br />
##https://support.mozilla.org/en-US/kb/set-homepage-firefox-ios<br />
#Content updates: not related to upcoming releases<br />
##https://support.mozilla.org/en-US/kb/how-use-collections-addonsmozillaorg<br />
##https://support.mozilla.org/en-US/products/privacy-and-security/user-control<br />
##https://support.mozilla.org/en-US/kb/protonvpn<br />
<br />
==== SUPPORT FORUM ====<br />
# Two major discussions around changing the placement of the Solution button and the time of the threads archived can be found in the general contributor forums. The forums are a great place to discuss community topics, get information about the Firefox product and look for help meeting other community members. Please review the CPGs and Forum Community Guidelines if it is your first time participating. <br />
# There has been a discussion around SEO spam - please be aware of users posting questions with mainly links, this is a good indication that it is a user just trying to increase their web rank - report any threads to the 'Report Abuse' button if you notice any. <br />
#Collaboration in the advanced forum is a great way to work together check out those threads that need more help today [https://support.mozilla.org/en-US/forums/support-forum-contributors here]<br />
# Top questions new this week in the queue: <br />
*[https://support.mozilla.org/en-US/questions/1236954 Google search engine doesn't work anymore with newest Firefox version] and [https://support.mozilla.org/en-US/questions/1232545 FF does not save password] both are questions from older versions of Firefox. A more recent question from [https://support.mozilla.org/en-US/questions/1246224 What happened to my firefox containers?] needs some expert help.<br />
<br />
==== SOCIAL SUPPORT ====<br />
# The new year is here and we would love to see you again if you have time. The debate on availability can be voted upon [https://doodle.com/poll/snmr5nbxccr28p76 in this doodle]. <br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-16&diff=1206285Support/Weekly Meetings/Agenda 2019-01-162019-01-16T17:06:37Z<p>Rmcguigan: /* SUPPORT FORUM */ --change order</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
# https://events.mozilla.org/firefox65supportsprint Please join SUMO Week for Firefox 65, we are going to try the team thing again and we hope that you can join. <br />
#<br />
<br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
#TestPilot will be saying goodnight if you missed the blog post and tweet yesterday [https://medium.com/firefox-test-pilot/adios-amigo-51bec2a00072] and [https://twitter.com/FxTestPilot/status/1085282696614592515 the tweet]<br />
# Profiles in Firefox Nightly, keep an eye out for an update around that. <br />
#Firefox 65 is coming to you on the 29th of January, stay tuned for updates around this quiet release. <br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updates to locales visible (and available) on the Support site. You should see changes soon here: https://support.mozilla.org/kb/locales and here: https://pontoon.mozilla.org/projects/sumo/.<br />
#Content updates in the Knowledge Base: Firefox - please prioritize these!<br />
##https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox<br />
##https://support.mozilla.org/en-US/kb/personalized-extension-recommendations (hidden for now)<br />
##https://support.mozilla.org/en-US/kb/third-party-trackers<br />
##https://support.mozilla.org/en-US/kb/what-happened-tracking-protection<br />
##https://support.mozilla.org/en-US/kb/content-blocking<br />
#Content updates in the Knowledge Base: Firefox for iOS<br />
##https://support.mozilla.org/en-US/kb/translate-web-pages-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/new-tab-settings-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/add-web-pages-your-reading-list-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/download-photos-and-files-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/customize-firefox-home-ios<br />
##https://support.mozilla.org/en-US/kb/set-homepage-firefox-ios<br />
#Content updates: not related to upcoming releases<br />
##https://support.mozilla.org/en-US/kb/how-use-collections-addonsmozillaorg<br />
##https://support.mozilla.org/en-US/products/privacy-and-security/user-control<br />
##https://support.mozilla.org/en-US/kb/protonvpn<br />
<br />
==== SUPPORT FORUM ====<br />
# Two major discussions around changing the placement of the Solution button and the time of the threads archived can be found in the general contributor forums. The forums are a great place to discuss community topics, get information about the Firefox product and look for help meeting other community members. Please review the CPGs and Forum Community Guidelines if it is your first time participating. <br />
# There has been a discussion around SEO spam - please be aware of users posting questions with mainly links, this is a good indication that it is a user just trying to increase their web rank - report any threads to the 'Report Abuse' button if you notice any. <br />
#Collaboration in the advanced forum is a great way to work together check out those threads that need more help today [https://support.mozilla.org/en-US/forums/support-forum-contributors here]<br />
# Top questions new this week in the queue: <br />
*[https://support.mozilla.org/en-US/questions/1236954 Google search engine doesn't work anymore with newest Firefox version] and [https://support.mozilla.org/en-US/questions/1232545 FF does not save password] both are questions from older versions of Firefox. A more recent question from [https://support.mozilla.org/en-US/questions/1246224 What happened to my firefox containers?] needs some expert help.<br />
<br />
==== SOCIAL SUPPORT ====<br />
# The new year is here and we would love to see you again if you have time. The debate on availability can be voted upon in this doodle. <br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-16&diff=1206284Support/Weekly Meetings/Agenda 2019-01-162019-01-16T17:06:02Z<p>Rmcguigan: /* SOCIAL SUPPORT */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
# https://events.mozilla.org/firefox65supportsprint Please join SUMO Week for Firefox 65, we are going to try the team thing again and we hope that you can join. <br />
#<br />
<br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
#TestPilot will be saying goodnight if you missed the blog post and tweet yesterday [https://medium.com/firefox-test-pilot/adios-amigo-51bec2a00072] and [https://twitter.com/FxTestPilot/status/1085282696614592515 the tweet]<br />
# Profiles in Firefox Nightly, keep an eye out for an update around that. <br />
#Firefox 65 is coming to you on the 29th of January, stay tuned for updates around this quiet release. <br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Updates to locales visible (and available) on the Support site. You should see changes soon here: https://support.mozilla.org/kb/locales and here: https://pontoon.mozilla.org/projects/sumo/.<br />
#Content updates in the Knowledge Base: Firefox - please prioritize these!<br />
##https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox<br />
##https://support.mozilla.org/en-US/kb/personalized-extension-recommendations (hidden for now)<br />
##https://support.mozilla.org/en-US/kb/third-party-trackers<br />
##https://support.mozilla.org/en-US/kb/what-happened-tracking-protection<br />
##https://support.mozilla.org/en-US/kb/content-blocking<br />
#Content updates in the Knowledge Base: Firefox for iOS<br />
##https://support.mozilla.org/en-US/kb/translate-web-pages-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/new-tab-settings-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/add-web-pages-your-reading-list-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/download-photos-and-files-firefox-ios<br />
##https://support.mozilla.org/en-US/kb/customize-firefox-home-ios<br />
##https://support.mozilla.org/en-US/kb/set-homepage-firefox-ios<br />
#Content updates: not related to upcoming releases<br />
##https://support.mozilla.org/en-US/kb/how-use-collections-addonsmozillaorg<br />
##https://support.mozilla.org/en-US/products/privacy-and-security/user-control<br />
##https://support.mozilla.org/en-US/kb/protonvpn<br />
<br />
==== SUPPORT FORUM ====<br />
# Two major discussions around changing the placement of the Solution button and the time of the threads archived can be found in the general contributor forums. The forums are a great place to discuss community topics, get information about the Firefox product and look for help meeting other community members. Please review the CPGs and Forum Community Guidelines if it is your first time participating. <br />
# There has been a discussion around SEO spam - please be aware of users posting questions with mainly links, this is a good indication that it is a user just trying to increase their web rank - report any threads to the 'Report Abuse' button if you notice any. <br />
# Top questions new this week in the queue: <br />
*[https://support.mozilla.org/en-US/questions/1236954 Google search engine doesn't work anymore with newest Firefox version] and [https://support.mozilla.org/en-US/questions/1232545 FF does not save password] both are questions from older versions of Firefox. A more recent question from [https://support.mozilla.org/en-US/questions/1246224 What happened to my firefox containers?] needs some expert help. <br />
#Collaboration in the advanced forum is a great way to work together check out those threads that need more help today [https://support.mozilla.org/en-US/forums/support-forum-contributors here]<br />
<br />
==== SOCIAL SUPPORT ====<br />
# The new year is here and we would love to see you again if you have time. The debate on availability can be voted upon in this doodle. <br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-16&diff=1206280Support/Weekly Meetings/Agenda 2019-01-162019-01-16T16:00:40Z<p>Rmcguigan: /* SUPPORT FORUM */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
# https://events.mozilla.org/firefox65supportsprint Please join SUMO Week for Firefox 65, we are going to try the team thing again and we hope that you can join. <br />
# Did you see the post about the Mozlando Materials? [https://discourse.mozilla.org/t/mozlando-2018-materials-are-here/34962 I would check that out with a nice hot drink and add your comments!]<br />
#<br />
<br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
#TestPilot will be saying goodnight if you missed the blog post and tweet yesterday [https://medium.com/firefox-test-pilot/adios-amigo-51bec2a00072] and [https://twitter.com/FxTestPilot/status/1085282696614592515 the tweet]<br />
# Profiles in Firefox Nightly, keep an eye out for an update around that. <br />
#Firefox 65 is coming to you on the 29th of January, stay tuned for updates around this quiet release. <br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# Two major discussions around changing the placement of the Solution button and the time of the threads archived can be found in the general contributor forums. The forums are a great place to discuss community topics, get information about the Firefox product and look for help meeting other community members. Please review the CPGs and Forum Community Guidelines if it is your first time participating. <br />
# There has been a discussion around SEO spam - please be aware of users posting questions with mainly links, this is a good indication that it is a user just trying to increase their web rank - report any threads to the 'Report Abuse' button if you notice any. <br />
# Top questions new this week in the queue: <br />
*[https://support.mozilla.org/en-US/questions/1236954 Google search engine doesn't work anymore with newest Firefox version] and [https://support.mozilla.org/en-US/questions/1232545 FF does not save password] both are questions from older versions of Firefox. A more recent question from [https://support.mozilla.org/en-US/questions/1246224 What happened to my firefox containers?] needs some expert help. <br />
#Collaboration in the advanced forum is a great way to work together check out those threads that need more help today [https://support.mozilla.org/en-US/forums/support-forum-contributors here]<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-16&diff=1206279Support/Weekly Meetings/Agenda 2019-01-162019-01-16T15:49:03Z<p>Rmcguigan: /* PRODUCT UPDATES */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
# https://events.mozilla.org/firefox65supportsprint Please join SUMO Week for Firefox 65, we are going to try the team thing again and we hope that you can join. <br />
# Did you see the post about the Mozlando Materials? [https://discourse.mozilla.org/t/mozlando-2018-materials-are-here/34962 I would check that out with a nice hot drink and add your comments!]<br />
#<br />
<br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
#TestPilot will be saying goodnight if you missed the blog post and tweet yesterday [https://medium.com/firefox-test-pilot/adios-amigo-51bec2a00072] and [https://twitter.com/FxTestPilot/status/1085282696614592515 the tweet]<br />
# Profiles in Firefox Nightly, keep an eye out for an update around that. <br />
#Firefox 65 is coming to you on the 29th of January, stay tuned for updates around this quiet release. <br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
#<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-16&diff=1206278Support/Weekly Meetings/Agenda 2019-01-162019-01-16T15:47:03Z<p>Rmcguigan: /* COOL COMMUNITY NEWS OF THE WEEK */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
# https://events.mozilla.org/firefox65supportsprint Please join SUMO Week for Firefox 65, we are going to try the team thing again and we hope that you can join. <br />
# Did you see the post about the Mozlando Materials? [https://discourse.mozilla.org/t/mozlando-2018-materials-are-here/34962 I would check that out with a nice hot drink and add your comments!]<br />
#<br />
<br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
#<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-09&diff=1206025Support/Weekly Meetings/Agenda 2019-01-092019-01-09T16:30:05Z<p>Rmcguigan: /* PRODUCT UPDATES */ +</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# Version 64.0.4 will be coming out to fix a few issues to find out what it is fixing. <br />
# If you missed it, there are some add-ons that have been block-listed check out the community forum.<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# Check out the final results of SUMO Day [https://firefox64sumoweeksprint.splashthat.com/] The teams all did an amazing job. If you learned about any issues please do share them in the product thread here: [https://support.mozilla.org/en-US/forums/contributors/713279?last=75204]<br />
# If you missed it, please check the [https://support.mozilla.org/en-US/forums/contributors/713309?last=75265 the announcement about certian add-ons being blocklisted]<br />
<br />
==== SOCIAL SUPPORT ====<br />
#Please welcome a new contributor: @antopjoseph on twitter, if you see them on telegram, please say hello!<br />
#Thank you for your help last year during SUMO Day, we will be needing your help this week for answering tweets if you have some time. Please fill out the survey for SUMO day :)<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-09&diff=1206020Support/Weekly Meetings/Agenda 2019-01-092019-01-09T16:15:46Z<p>Rmcguigan: /* SUPPORT FORUM */ ++sumo notes</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# Check out the final results of SUMO Day [https://firefox64sumoweeksprint.splashthat.com/] The teams all did an amazing job. If you learned about any issues please do share them in the product thread here: [https://support.mozilla.org/en-US/forums/contributors/713279?last=75204]<br />
# If you missed it, please check the [https://support.mozilla.org/en-US/forums/contributors/713309?last=75265 the announcement about certian add-ons being blocklisted]<br />
<br />
==== SOCIAL SUPPORT ====<br />
#Please welcome a new contributor: @antopjoseph on twitter, if you see them on telegram, please say hello!<br />
#Thank you for your help last year during SUMO Day, we will be needing your help this week for answering tweets if you have some time. Please fill out the survey for SUMO day :)<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2019-01-09&diff=1206019Support/Weekly Meetings/Agenda 2019-01-092019-01-09T16:09:10Z<p>Rmcguigan: /* SOCIAL SUPPORT */ ++social</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
#<br />
#<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
#Please welcome a new contributor: @antopjoseph on twitter, if you see them on telegram, please say hello!<br />
#Thank you for your help last year during SUMO Day, we will be needing your help this week for answering tweets if you have some time. Please fill out the survey for SUMO day :)<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint&diff=1205350Support:Sprint2018-12-19T21:14:18Z<p>Rmcguigan: /* Past Events */ ++archive 63</p>
<hr />
<div>= SUMO Day =<br />
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users.<br />
<br />
=== Why ===<br />
Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy!<br />
<br />
=== When ===<br />
Every other Thursday starting with 12am PST. Yes, we're starting early as we're spread around in multiple time zone and everybody can participate. PST based contributors usually join us around 8am PST.<br />
<br />
The universal etherpad for SUMO days from 8/22/17 on is [[https://public.etherpad-mozilla.org/p/sumo-day]]<br />
<br />
=== What's in it for you ===<br />
*Get the chance to interact with our users and their issues <br />
*Get more in-depth knowledge about Mozilla products and the cool stuff you can do. <br />
*Test your Firefox knowledge and people skills. Can you educate your granny on how profiles work?<br />
*Make some people happy from the comfort of your couch! There's nothing like a happy Firefox user thanking you for making his day!<br />
*Have some fun hanging out with the SUMO community on IRC #sumo and get to know us! We're an awesome bunch!<br />
<br />
Warning: Answering questions can be addictive!<br />
<br />
=== Interested in finding out more? ===<br />
Please contact Rachel McGuigan, Technical Community Manager [mailto:rmcguigan@mozilla.com]<br />
<br />
==Next Event==<br />
**Firefox 64 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_64_SUMO_Day] Sign up :)<br />
<br />
==Past Events ==<br />
*Firefox 63 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_63_SUMO_Day] <br />
*Firefox 62 SUMO Day [https://wiki.mozilla.org/index.php?title=Support/SUMO_day/Firefox_62_SUMO_Day]<br />
*Firefox 61 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_61_SUMO_Day]<br />
*Firefox 60 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_60_SUMO_Day]<br />
*Firefox 59 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_59_SUMO_Day]<br />
*Firefox 58 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_58_SUMO_Day]<br />
*Quantum Firefox 57 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_57_SUMO_Day]<br />
*SUMO Day Zerda November 7 [https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_Zerda_November_7]<br />
*Firefox 56 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_for_Firefox_56_September_28,_2017_and_October_3,_2107]<br />
*[SUMO Day for Firefox Focus on Android and iOS September 21, 2017]<br />
*Firefox 55 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-08-10]<br />
*Firefox for Android and iOS Mobile release SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-07-27]<br />
*Firefox 54 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-06-15]<br />
*Firefox 53 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-04-20] - mysteriously translated to Russian :)<br />
*Firefox 52 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-03-09]<br />
*Firefox 51 SUMO Day <br />
*Firefox 50 SUMO Day [https://public.etherpad-mozilla.org/p/social-sumo-day-2016-11-17]<br />
*SUMO Day 48 - Results [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint&diff=1205349Support:Sprint2018-12-19T21:13:58Z<p>Rmcguigan: /* Next Event */ ++ new sumo week</p>
<hr />
<div>= SUMO Day =<br />
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users.<br />
<br />
=== Why ===<br />
Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy!<br />
<br />
=== When ===<br />
Every other Thursday starting with 12am PST. Yes, we're starting early as we're spread around in multiple time zone and everybody can participate. PST based contributors usually join us around 8am PST.<br />
<br />
The universal etherpad for SUMO days from 8/22/17 on is [[https://public.etherpad-mozilla.org/p/sumo-day]]<br />
<br />
=== What's in it for you ===<br />
*Get the chance to interact with our users and their issues <br />
*Get more in-depth knowledge about Mozilla products and the cool stuff you can do. <br />
*Test your Firefox knowledge and people skills. Can you educate your granny on how profiles work?<br />
*Make some people happy from the comfort of your couch! There's nothing like a happy Firefox user thanking you for making his day!<br />
*Have some fun hanging out with the SUMO community on IRC #sumo and get to know us! We're an awesome bunch!<br />
<br />
Warning: Answering questions can be addictive!<br />
<br />
=== Interested in finding out more? ===<br />
Please contact Rachel McGuigan, Technical Community Manager [mailto:rmcguigan@mozilla.com]<br />
<br />
==Next Event==<br />
**Firefox 64 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_64_SUMO_Day] Sign up :)<br />
<br />
==Past Events ==<br />
*Firefox 62 SUMO Day [https://wiki.mozilla.org/index.php?title=Support/SUMO_day/Firefox_62_SUMO_Day]<br />
*Firefox 61 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_61_SUMO_Day]<br />
*Firefox 60 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_60_SUMO_Day]<br />
*Firefox 59 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_59_SUMO_Day]<br />
*Firefox 58 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_58_SUMO_Day]<br />
*Quantum Firefox 57 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_57_SUMO_Day]<br />
*SUMO Day Zerda November 7 [https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_Zerda_November_7]<br />
*Firefox 56 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_for_Firefox_56_September_28,_2017_and_October_3,_2107]<br />
*[SUMO Day for Firefox Focus on Android and iOS September 21, 2017]<br />
*Firefox 55 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-08-10]<br />
*Firefox for Android and iOS Mobile release SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-07-27]<br />
*Firefox 54 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-06-15]<br />
*Firefox 53 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-04-20] - mysteriously translated to Russian :)<br />
*Firefox 52 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-03-09]<br />
*Firefox 51 SUMO Day <br />
*Firefox 50 SUMO Day [https://public.etherpad-mozilla.org/p/social-sumo-day-2016-11-17]<br />
*SUMO Day 48 - Results [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-12-19&diff=1205322Support/Weekly Meetings/Agenda 2018-12-192018-12-19T16:53:25Z<p>Rmcguigan: /* SUPPORT FORUM */ ++sumo day</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# Join SUMO Day this week! https://firefox64sumoweeksprint.splashthat.com/ Sign up for a team, join IRC and telegram to say hello and find your teammates. <br />
# Thank you for your help with the launch of Firefox 64!<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=WeeklyUpdates/2018-12-17&diff=1205224WeeklyUpdates/2018-12-172018-12-17T18:56:32Z<p>Rmcguigan: /* This Week */ ++sumo day</p>
<hr />
<div><br />
{{WeeklyUpdateNav}}<br />
* Every Monday @ 11:00am Pacific Time (19:00 UTC) <br />
* Watch anonymously at https://air.mozila.org (all public webcasts)<br />
* AirMozilla live stream: https://mzl.la/project-meeting-2018-12-17 Issues? Please see the FAQ at https://mana.mozilla.org/wiki/display/AVSE/INXPO+SaaS+Webcasting+Application+FAQ.<br />
* Live streaming on Mozilla YouTube Channel: https://www.youtube.com/watch?v=LmBEFZ6OczY<br />
* join on Slack at #airmozilla for backchannel discussion<br />
* Presenters only: Vidyo room "Brownbags". Do '''not''' use this room if you're not planning to speak. <br />
{{conf|8600}}<br />
** If you plan on presenting, please join the Vidyo BrownBags 20 minutes prior to the start of the meeting and announce to the A/V Technicians that you will be speaking so that they can confirm your Audio and Video.<br />
<br />
__TOC__<br />
<br />
= All-hands Status Meeting Agenda =<br />
<br />
Items in this section will be shared during the live all-hand status meeting.<br />
<br />
== Friends of Mozilla [[Image:Tree.gif|Friends of Mozilla]] ==<br />
<br />
* Thank you to [https://twitter.com/humphd David Humphrey] and his students (Alex Kong, Adam Pucciano, Deepanjali Gerangal, Julia McGeoghan, Adam Kolodko, Jagmeet Bhamber, Volodymyr Klymenko, Huda Al Dallal, Shreena Athian, Muchtar Salimov, Ruihui Yan, Vincent Wong, Maya Filipp) at Seneca College (Toronto) for their work over the last month towards enabling [https://bugzilla.mozilla.org/buglist.cgi?status_whiteboard_type=allwordssubstr&query_format=advanced&status_whiteboard=%5Bseneca-eslint%5D&list_id=14476295 ESLint on more directories] (mainly our core DOM code). This helps towards reducing possible errors in code, consistency of code styles, and reducing work for reviewers.<br />
* Thanks to Adbul Rauf (irc nick: haseeb) for his continued triage of mobile incoming webcompat.com issues. <3<br />
* Thank you to add-on reviewers BJ, erosman, and Trishul for their continued contributions to AMO!<br />
<br />
== Upcoming Events ==<br />
<br />
=== This Week ===<br />
*All week, join SUMO Week to answer user questions in the forums and on twitter. Get involved today or sign up for a team on the event page for this week! [https://events.mozilla.org/firefox64sumoweeksprint Sign up today!]<br />
<br />
=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===<br />
<br />
=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===<br />
<br />
=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===<br />
* [[Add-ons/Community/Meetings|Add-ons Community Meeting]]<br />
** 16:30 UTC | 8:30am PST <br />
** ACE Vidyo Room<br />
*[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2018-12-19 SUMO Community Meetings]<br />
** 17:00 UTC | 9:00am PST <br />
** SUMO Vidyo Room<br />
<br />
=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===<br />
<br />
=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===<br />
<br />
=== Saturday, {{#time:d F|{{SUBPAGENAME}} +5 days}} ===<br />
<br />
=== Sunday, {{#time:d F|{{SUBPAGENAME}} +6 days}} ===<br />
<br />
=== Next Week ===<br />
<br />
== Speakers ==<br />
<br />
The limit is '''3 minutes per topic'''. It's like a lightning talk, but don't feel that you have to have slides in order to make a presentation. If you plan on showing a video, you need to contact the Air Mozilla team before the day of the meeting or you will be deferred to the next week. The meeting is streamed in a 4:3 format in order to allow for split screen. If your slides are 16:9 "widescreen" format, please indicate in the "Sharing" column below.<br />
<br />
{| class="fullwidth-table wikitable"<br />
|-<br />
! [https://mozillians.org/u/USERNAME Presenter]<br />
! Title<br />
! Topic<br />
! Location<br />
! Sharing<br />
! Media<br />
! More Details<br />
|-<br />
| Who Are You?<br />
| What Do You Do?<br />
| What are you going to talk about?<br />
| Where are you presenting from? (Moz Space, your house, space)<br />
| Will you be sharing your screen? (yes/no, 4:3 or 16:9)<br />
| Links to slides or images you want displayed on screen<br />
| Link to where audience can find out more information<br />
|-<br />
| Asa Dotzler<br />
| Team Firefox<br />
| Firefox Weekly Update<br />
| MTV<br />
| no<br />
| n/a<br />
| [https://wiki.mozilla.org/Firefox/Roadmap/Updates#2018-12-17 2018-12-17]<br />
|-<br />
| David Bryant<br />
| Head of Developer Outreach<br />
| Emerging Technologies Weekly Update<br />
| MTV<br />
| no<br />
| n/a<br />
| [https://wiki.mozilla.org/WeeklyUpdates/EmergingTechnology#December_17th.2C_2018 ET Headlines]<br />
|-<br />
| Michael Van Kleeck<br />
| Enterprise Solutions Architect<br />
| The Weekly MinIT! <br />
| MozPDX<br />
| No<br />
| https://wiki.mozilla.org/IT/WeeklyMinIT<br />
| https://wiki.mozilla.org/IT/WeeklyMinIT<br />
|-<br />
| Emma Humphries<br />
| Bugmaster<br />
| Bugzilla Dupe Finder<br />
| MTV<br />
| Yes<br />
| https://bmo-find-dupes.glitch.me/<br />
| https://bmo-find-dupes.glitch.me/<br />
|-<br />
|}<br />
<br />
= Welcome! =<br />
<br />
Let's say hello to some new Mozillians! If you are not able to join the meeting live, you can add a link to a short video introducing yourself.<br />
<br />
{| class="fullwidth-table wikitable"<br />
|-<br />
! ''Who is being introduced?''<br />
! ''Who are you? (the introducer)''<br />
! ''Where are you doing the introduction?''<br />
! ''Where are they from?''<br />
! ''How will they be part of Mozilla?''<br />
|-<br />
<!-- Insert new rows here --><br />
|-<br />
| Wolasi Konu<br />
| Peter Cho<br />
| San Francisco<br />
| Los Angeles, California<br />
| Senior Product Designer<br />
|-<br />
| Tyler Miller<br />
| Peter Cho<br />
| San Francisco<br />
| San Francisco (Pocket HQ)<br />
| Senior Product Designer<br />
|-<br />
| Brian O'Neill<br />
| Chris More<br />
| Remote via vidyo<br />
| Austin, TX<br />
| Senior Product Manager, Premium Subscription Services<br />
|-<br />
|}<br />
<br />
<br />
[[Category:Weekly Updates]]<br />
[[Category:Meeting Notes]]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=WeeklyUpdates/2018-12-17&diff=1205221WeeklyUpdates/2018-12-172018-12-17T18:54:17Z<p>Rmcguigan: /* Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} */ ++sumo meetin</p>
<hr />
<div><br />
{{WeeklyUpdateNav}}<br />
* Every Monday @ 11:00am Pacific Time (19:00 UTC) <br />
* Watch anonymously at https://air.mozila.org (all public webcasts)<br />
* AirMozilla live stream: https://mzl.la/project-meeting-2018-12-17 Issues? Please see the FAQ at https://mana.mozilla.org/wiki/display/AVSE/INXPO+SaaS+Webcasting+Application+FAQ.<br />
* Live streaming on Mozilla YouTube Channel: https://www.youtube.com/watch?v=LmBEFZ6OczY<br />
* join on Slack at #airmozilla for backchannel discussion<br />
* Presenters only: Vidyo room "Brownbags". Do '''not''' use this room if you're not planning to speak. <br />
{{conf|8600}}<br />
** If you plan on presenting, please join the Vidyo BrownBags 20 minutes prior to the start of the meeting and announce to the A/V Technicians that you will be speaking so that they can confirm your Audio and Video.<br />
<br />
__TOC__<br />
<br />
= All-hands Status Meeting Agenda =<br />
<br />
Items in this section will be shared during the live all-hand status meeting.<br />
<br />
== Friends of Mozilla [[Image:Tree.gif|Friends of Mozilla]] ==<br />
<br />
* Thank you to [https://twitter.com/humphd David Humphrey] and his students (Alex Kong, Adam Pucciano, Deepanjali Gerangal, Julia McGeoghan, Adam Kolodko, Jagmeet Bhamber, Volodymyr Klymenko, Huda Al Dallal, Shreena Athian, Muchtar Salimov, Ruihui Yan, Vincent Wong, Maya Filipp) at Seneca College (Toronto) for their work over the last month towards enabling [https://bugzilla.mozilla.org/buglist.cgi?status_whiteboard_type=allwordssubstr&query_format=advanced&status_whiteboard=%5Bseneca-eslint%5D&list_id=14476295 ESLint on more directories] (mainly our core DOM code). This helps towards reducing possible errors in code, consistency of code styles, and reducing work for reviewers.<br />
* Thanks to Adbul Rauf (irc nick: haseeb) for his continued triage of mobile incoming webcompat.com issues. <3<br />
* Thank you to add-on reviewers BJ, erosman, and Trishul for their continued contributions to AMO!<br />
<br />
== Upcoming Events ==<br />
<br />
=== This Week ===<br />
<br />
=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===<br />
<br />
=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===<br />
<br />
=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===<br />
* [[Add-ons/Community/Meetings|Add-ons Community Meeting]]<br />
** 16:30 UTC | 8:30am PST <br />
** ACE Vidyo Room<br />
*[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2018-12-19 SUMO Community Meetings]<br />
** 17:00 UTC | 9:00am PST <br />
** SUMO Vidyo Room<br />
<br />
=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===<br />
<br />
=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===<br />
<br />
=== Saturday, {{#time:d F|{{SUBPAGENAME}} +5 days}} ===<br />
<br />
=== Sunday, {{#time:d F|{{SUBPAGENAME}} +6 days}} ===<br />
<br />
=== Next Week ===<br />
<br />
== Speakers ==<br />
<br />
The limit is '''3 minutes per topic'''. It's like a lightning talk, but don't feel that you have to have slides in order to make a presentation. If you plan on showing a video, you need to contact the Air Mozilla team before the day of the meeting or you will be deferred to the next week. The meeting is streamed in a 4:3 format in order to allow for split screen. If your slides are 16:9 "widescreen" format, please indicate in the "Sharing" column below.<br />
<br />
{| class="fullwidth-table wikitable"<br />
|-<br />
! [https://mozillians.org/u/USERNAME Presenter]<br />
! Title<br />
! Topic<br />
! Location<br />
! Sharing<br />
! Media<br />
! More Details<br />
|-<br />
| Who Are You?<br />
| What Do You Do?<br />
| What are you going to talk about?<br />
| Where are you presenting from? (Moz Space, your house, space)<br />
| Will you be sharing your screen? (yes/no, 4:3 or 16:9)<br />
| Links to slides or images you want displayed on screen<br />
| Link to where audience can find out more information<br />
|-<br />
| Asa Dotzler<br />
| Team Firefox<br />
| Firefox Weekly Update<br />
| MTV<br />
| no<br />
| n/a<br />
| [https://wiki.mozilla.org/Firefox/Roadmap/Updates#2018-12-17 2018-12-17]<br />
|-<br />
| David Bryant<br />
| Head of Developer Outreach<br />
| Emerging Technologies Weekly Update<br />
| MTV<br />
| no<br />
| n/a<br />
| [https://wiki.mozilla.org/WeeklyUpdates/EmergingTechnology#December_17th.2C_2018 ET Headlines]<br />
|-<br />
| Michael Van Kleeck<br />
| Enterprise Solutions Architect<br />
| The Weekly MinIT! <br />
| MozPDX<br />
| No<br />
| https://wiki.mozilla.org/IT/WeeklyMinIT<br />
| https://wiki.mozilla.org/IT/WeeklyMinIT<br />
|-<br />
|}<br />
<br />
= Welcome! =<br />
<br />
Let's say hello to some new Mozillians! If you are not able to join the meeting live, you can add a link to a short video introducing yourself.<br />
<br />
{| class="fullwidth-table wikitable"<br />
|-<br />
! ''Who is being introduced?''<br />
! ''Who are you? (the introducer)''<br />
! ''Where are you doing the introduction?''<br />
! ''Where are they from?''<br />
! ''How will they be part of Mozilla?''<br />
|-<br />
<!-- Insert new rows here --><br />
|-<br />
| Wolasi Konu<br />
| Peter Cho<br />
| San Francisco<br />
| Los Angeles, California<br />
| Senior Product Designer<br />
|-<br />
| Tyler Miller<br />
| Peter Cho<br />
| San Francisco<br />
| San Francisco (Pocket HQ)<br />
| Senior Product Designer<br />
|-<br />
| Brian O'Neill<br />
| Chris More<br />
| Remote via vidyo<br />
| Austin, TX<br />
| Senior Product Manager, Premium Subscription Services<br />
|-<br />
|}<br />
<br />
<br />
[[Category:Weekly Updates]]<br />
[[Category:Meeting Notes]]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=WeeklyUpdates/2018-12-10&diff=1204914WeeklyUpdates/2018-12-102018-12-10T20:10:31Z<p>Rmcguigan: /* Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} */ ++SUMO Week</p>
<hr />
<div><br />
{{WeeklyUpdateNav}}<br />
* Every Monday @ 11:00am Pacific Time (19:00 UTC) <br />
* https://air.mozilla.org/channels/project-meeting/ to watch and listen<br />
* join irc.mozilla.org #airmozilla for backchannel discussion<br />
* Presenters only: Vidyo room "Brownbags". Do '''not''' use this room if you're not planning to speak. <br />
{{conf|8600}}<br />
** If you plan on presenting, please join the Vidyo BrownBags 20 minutes prior to the start of the meeting and announce to the A/V Technicians that you will be speaking so that they can confirm your Audio and Video.<br />
<br />
__TOC__<br />
<br />
= All-hands Status Meeting Agenda =<br />
<br />
Items in this section will be shared during the live all-hand status meeting.<br />
<br />
== Friends of Mozilla [[Image:Tree.gif|Friends of Mozilla]] ==<br />
<br />
== Upcoming Events ==<br />
<br />
=== This Week ===<br />
<br />
=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===<br />
<br />
=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===<br />
'''Homebrew Website Club: Baltimore''' - Tuesday exception<br />
* 18:30-19:30 EST <br />
* Digital Harbor Foundation, 1045 Light St, Baltimore, MD 21230<br />
* Details: https://indieweb.org/events/2018-12-11-homebrew-website-club<br />
'''SUMO 2 Week SUMO Day Event'''<br />
**Sign up to be a team captain by tomorrow! Sign up [https://events.mozilla.org/firefox64sumoweeksprint Sign Up Today] <br />
**New users and all Firefox users welcome to join. Check out how to get involved:<br />
<br />
=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===<br />
'''Homebrew Website Club'''<br />
* 17:30-19:30 (local times) at<br />
** '''San Francisco''': @[[MozSF]] hosted by [[Tantek]]<br />
** '''London (ENGLAND)'''<br />
** '''Virtual EU''': 19:00-21:00 CET on Mumble<br />
* Details: https://indieweb.org/events/2018-12-12-homebrew-website-club<br />
<br />
<br />
=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===<br />
<br />
=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===<br />
<br />
=== Saturday, {{#time:d F|{{SUBPAGENAME}} +5 days}} ===<br />
<br />
=== Sunday, {{#time:d F|{{SUBPAGENAME}} +6 days}} ===<br />
<br />
=== Next Week ===<br />
<br />
== Speakers ==<br />
<br />
The limit is '''3 minutes per topic'''. It's like a lightning talk, but don't feel that you have to have slides in order to make a presentation. If you plan on showing a video, you need to contact the Air Mozilla team before the day of the meeting or you will be deferred to the next week. The meeting is streamed in a 4:3 format in order to allow for split screen. If your slides are 16:9 "widescreen" format, please indicate in the "Sharing" column below.<br />
<br />
{| class="fullwidth-table wikitable"<br />
|-<br />
! [https://mozillians.org/u/USERNAME Presenter]<br />
! Title<br />
! Topic<br />
! Location<br />
! Sharing<br />
! Media<br />
! More Details<br />
|-<br />
| Who Are You?<br />
| What Do You Do?<br />
| What are you going to talk about?<br />
| Where are you presenting from? (Moz Space, your house, space)<br />
| Will you be sharing your screen? (yes/no, 4:3 or 16:9)<br />
| Links to slides or images you want displayed on screen<br />
| Link to where audience can find out more information<br />
|-<br />
|}<br />
<br />
= Welcome! =<br />
<br />
Let's say hello to some new Mozillians! If you are not able to join the meeting live, you can add a link to a short video introducing yourself.<br />
<br />
{| class="fullwidth-table wikitable"<br />
|-<br />
! ''Who is being introduced?''<br />
! ''Who are you? (the introducer)''<br />
! ''Where are you doing the introduction?''<br />
! ''Where are they from?''<br />
! ''How will they be part of Mozilla?''<br />
|-<br />
<!-- Insert new rows here --><br />
|-<br />
| Their Name<br />
| Your Name<br />
| Intro location<br />
| Their Location<br />
| Their Role<br />
|-<br />
|}<br />
<br />
<br />
[[Category:Weekly Updates]]<br />
[[Category:Meeting Notes]]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-28&diff=1204521Support/Weekly Meetings/Agenda 2018-11-282018-11-28T17:07:38Z<p>Rmcguigan: /* SOCIAL SUPPORT */ ++ metrics</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
* rtanglao won't be here because of a meeting conflict! See you in Orlando some of you!<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
# Mozlando next week - we'll see some of you there!<br />
# Potential changes coming to the way we communicate (and to the structure of these meetings/notes) (post-Mozlando)<br />
# Most of Mozlando content will be shared with everyone once we're back and it's neatly organized and "pruned"<br />
# Some subjects we'll be talking about in Mozlando: 2018 in summary, 2019 in preview, new products and support models, completed community research, directions for all areas of Support in 2019, etc.<br />
<br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# jscher2000 for his ongoing politeness, friendly technical solutions and software development of support related tools!<br />
# philipp for explaining certificates in Windows to Roland over and over again :-)<br />
# mcoy for friendly replies in the SUMO forum that are also technically correct<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Over 700 revisions published in the KB over the last 7 days - woohoo!<br />
# Firefox version 64 documentation in the pipeline (and ready for your localization magic!):<br />
## Live bookmarks migration: https://support.mozilla.org/en-US/kb/live-bookmarks-migration<br />
## Error pages for common TLS certificate issues have been updated to be clearer: https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean<br />
## Remove add-ons through context menu on add-on buttons on toolbar: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons<br />
## Search shortcuts mentioned https://support.mozilla.org/en-US/kb/search-web-firefox<br />
## Assign keywords to search shortcuts: https://support.mozilla.org/en-US/kb/assign-shortcuts-search-engines<br />
## Select and act on multiple tabs at the same time: https://support.mozilla.org/en-US/kb/tabs-organize-websites-single-window and https://support.mozilla.org/en-US/kb/mute-sound-firefox-tabs<br />
# Outstanding issue: some strings are still not showing up as localized (even if they are): https://bugzilla.mozilla.org/show_bug.cgi?id=1494273<br />
<br />
==== SUPPORT FORUM ====<br />
# Welcome [https://support.mozilla.org/en-US/forums/buddies/713266?last=75113 BrMvargas] to the forums, check out the KB forums to find out how to get started! And welcome Malvineous, thank you for answering questions in the forums! And welcome [https://support.mozilla.org/en-US/user/Jafetpalma Jafetpalma] for your help in the spanish forums. <br />
# Get your thoughts into the discussion before next Friday, when we have the workshop on High Value Contributions with the All Hands participants. [https://discourse.mozilla.org/t/what-is-a-high-value-contributor-in-sumo/32960/4 What is a High Value Contributor]<br />
# What do you want to see in the forums for 2019?<br />
# Thank you so much for your help in the questions forums, looking for a challenge - check out collaboration [https://support.mozilla.org/en-US/forums/support-forum-contributors here in the Advanced Troubleshooting forum]<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Is anyone interested in helping out with the next SUMO day as a team captain? [https://events.mozilla.org/firefox64sumoweeksprint SUMO Day Splash page]<br />
# Thank you so much for your help with Firefox 63, it was such a success we are opening invitations for Firefox 64 you can invite a friend. RSVP with the link above. <br />
#Curious about the #fxhelp tag, check out[https://support.mozilla.org/en-US/kb/social-support-guidelines how to get involved today]<br />
# 51 Replies in the last 7 days, thank you!<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-28&diff=1204517Support/Weekly Meetings/Agenda 2018-11-282018-11-28T16:46:29Z<p>Rmcguigan: /* SOCIAL SUPPORT */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
* rtanglao won't be here because of a meeting conflict! See you in Orlando some of you!<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# jscher2000 for his ongoing politeness, friendly technical solutions and software development of support related tools!<br />
# philipp for explaining certificates in Windows to Roland over and over again :-)<br />
# mcoy for friendly replies in the SUMO forum that are also technically correct<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# Welcome [https://support.mozilla.org/en-US/forums/buddies/713266?last=75113 BrMvargas] to the forums, check out the KB forums to find out how to get started! And welcome Malvineous, thank you for answering questions in the forums! And welcome [https://support.mozilla.org/en-US/user/Jafetpalma Jafetpalma] for your help in the spanish forums. <br />
# Get your thoughts into the discussion before next Friday, when we have the workshop on High Value Contributions with the All Hands participants. [https://discourse.mozilla.org/t/what-is-a-high-value-contributor-in-sumo/32960/4 What is a High Value Contributor]<br />
# What do you want to see in the forums for 2019?<br />
# Thank you so much for your help in the questions forums, looking for a challenge - check out collaboration [https://support.mozilla.org/en-US/forums/support-forum-contributors here in the Advanced Troubleshooting forum]<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Is anyone interested in helping out with the next SUMO day as a team captain? [https://events.mozilla.org/firefox64sumoweeksprint SUMO Day Splash page]<br />
# Thank you so much for your help with Firefox 63, it was such a success we are opening invitations for Firefox 64 you can invite a friend. RSVP with the link above. <br />
#Curious about the #fxhelp tag, check out[https://support.mozilla.org/en-US/kb/social-support-guidelines how to get involved today]<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-28&diff=1204515Support/Weekly Meetings/Agenda 2018-11-282018-11-28T16:34:27Z<p>Rmcguigan: /* SUPPORT FORUM */ +_</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
* rtanglao won't be here because of a meeting conflict! See you in Orlando some of you!<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# jscher2000 for his ongoing politeness, friendly technical solutions and software development of support related tools!<br />
# philipp for explaining certificates in Windows to Roland over and over again :-)<br />
# mcoy for friendly replies in the SUMO forum that are also technically correct<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# Welcome [https://support.mozilla.org/en-US/forums/buddies/713266?last=75113 BrMvargas] to the forums, check out the KB forums to find out how to get started! And welcome Malvineous, thank you for answering questions in the forums! And welcome [https://support.mozilla.org/en-US/user/Jafetpalma Jafetpalma] for your help in the spanish forums. <br />
# Get your thoughts into the discussion before next Friday, when we have the workshop on High Value Contributions with the All Hands participants. [https://discourse.mozilla.org/t/what-is-a-high-value-contributor-in-sumo/32960/4 What is a High Value Contributor]<br />
# What do you want to see in the forums for 2019?<br />
# Thank you so much for your help in the questions forums, looking for a challenge - check out collaboration [https://support.mozilla.org/en-US/forums/support-forum-contributors here in the Advanced Troubleshooting forum]<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint/Firefox_64_SUMO_Day&diff=1204223Support:Sprint/Firefox 64 SUMO Day2018-11-21T21:59:29Z<p>Rmcguigan: ++copied</p>
<hr />
<div>Hi, Olá, Hola! Welcome! Bem-vindo! Bienvenue, Vítejte, Welkom, Wolkom<br />
Добро пожаловать, よ う こ そ, herzlich willkommen <br />
*Hello in your language<br />
*Olá! Bem-vindo! (por favor, não traduza a PAD)<br />
*Hola Bienvenidos<br />
*Dia dhaoibh <br />
*G'Day mate!<br />
*Annyeonghaseyo!<br />
*வனக்கம்<br />
*Szép napot!<br />
<br />
'''You have made it to a SUMO Day! Good for you, we love to have you. Today we will be focusing on answering questions in Twitter and in the support.mozilla.org forums.''' There are some partner forums that you may also be familiar with. Please feel free to join in IRC and Telegram to talk about some of the questions that you need more help on. <br />
<br />
If it is your first time volunteering for support, we recommend that you sign up for a support.mozilla.org account and saying hello in the contributor forums after reading the "Quickstart Guide". All of the information on how to research, the guidelines and some of the basic common responses will be in that article in the forums. <br />
<br />
''In the meantime, if it is not your first time, please remember to join with the information below, then be sure to review some of the new content that has been prepared for you for this launch. Check out the instructions for participation in more detail below'' <br />
<br />
'''General Info on where to find the community:''' <br />
#Say hello to your other members and participants in these channels: <br />
#Watch the meeting live via Vidyo => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2<br />
#Live chat: irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo<br />
#Mozilla Slack if you are NDA'd https://wiki.mozilla.org/NDA-Slack/Etiquette-Guide<br />
<br />
=Firefox 63 SUMO Day=<br />
<br />
==Please sign up below or RSVP https://sumodayfirefox63.splashthat.com/: ==<br />
#guigs<br />
#Seburo<br />
#<br />
<br />
__TOC__<br />
<br />
<br />
<br />
==Get started by reading the Release Information==<br />
Read the udpates: https://www.mozilla.org/en-US/firefox/63.0/releasenotes/<br />
<br />
New content for this release:(Read some updates to the SUMO knowledge Base for this version)<br />
#https://support.mozilla.org/en-US/kb/content-blocking<br />
#https://support.mozilla.org/en-US/kb/report-breakage-due-blocking<br />
#https://support.mozilla.org/en-US/kb/tracking-protection <br />
#https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history<br />
#Updated insecure error codes: https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean <br />
#https://support.mozilla.org/en-US/kb/extension-recommendations <br />
<br />
Release threads: (Use this thread to report any bugs you file, or if you see an issue more than once (for duplicate questions from the same user just report it "Report Abuse" button))<br />
#https://support.mozilla.org/en-US/forums/contributors/713220?last=74953<br />
<br />
=Forum Help!=<br />
==Use these common issues and troubleshooting to get you started: ==<br />
#Firefox Safe Mode - http://mzl.la/1xKrE7R<br />
#Fix RAM issues - http://mzl.la/14BdXZg<br />
#Firefox Crashed? - http://mzl.la/1BAQHrD<br />
#Control if Firefox auto fills forms: http://mzl.la/1NT9rdB<br />
#Passwords are not saved http://mzl.la/1xKrEoj<br />
#Where is my history, bookmarks, session, passwords after the update? https://support.mozilla.org/en-US/kb/firefox-support-troubleshooting-guide<br />
<br />
++Ask for help from someone in IRC or in the Community Support Contributor Forum <br />
Get Started <br />
https://support.mozilla.org/en-US/kb/how-sign-and-answer-your-first-question<br />
https://support.mozilla.org/en-US/kb/customer-service-contributor-forum-skills<br />
Advanced<br />
https://support.mozilla.org/en-US/kb/how-answer-escalated-questions<br />
https://support.mozilla.org/en-US/kb/evaluating-solution-forum (check out examples)<br />
<br />
<br />
=Social Support Help=<br />
Find all of your information on how to get started here: https://support.mozilla.org/en-US/kb/social-support-guidelines<br />
Get added to the Telegram group or change the #sumo irc channel to #aoa to get in on the conversations. <br />
<br />
=Advanced Support Participation=<br />
++How to search to see if a bug exists++<br />
*search here https://bugzilla.mozilla.org/enter_bug.cgi?format=guided <br />
++Example of what you might run into: https://twitter.com/JI_N_NYC/status/1041334810252390400<br />
<br />
==How to file a good bug:==<br />
# https://wiki.mozilla.org/Good_first_bug <br />
#https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines <br />
#Triagers = direct contact to Emma Humphries - <br />
#Bug updates, <br />
##I think that may be this bug - please follow the bugzilla etiquette https://mzl.la/2E0NnOL before contribug to the bug, and see how to vote. <br />
##This may be a new issue, can you please file a bug with this bug help template https://mzl.la/2tJE58x, please let me know if you are having any trouble with finding the right component or person to CC. <br />
#Feature requests, <br />
##Now that is an interesting feature request, please also let the developers know here: https://mzl.la/1fgBjW6 <br />
<br />
==Help Needed: ==<br />
Case Triager questions for strategic problem solving: <br />
# Identifying the case and investigating if it is a bug by going through all the basic troubleshooting steps: safe mode, new profile, disabling 3rd party software, malware scan and clean reinstall<br />
# Gathering the exact, specific steps to reproduce the issue<br />
# Identifying it it happens on specific hardware, operating system, and or product version<br />
# If it works as expected, getting the exact information required for a feature enhancement is important this will take the form of a bug with "feature enhancement' as the description, or will be a feature request in the git repo of the mobile product (ios, android, focus and ?)<br />
# Before filing a bug, search if the bug already exists. (How to use Bugzilla's advanced search https://developer.mozilla.org/en-US/docs/Mozilla/QA/Searching_Bugzilla<br />
<br />
Break time suggestions: <br />
#Don't forget to laugh: http://binscorner.com/pages/1/15-jokes-to-leave-computer-tech-support-.html (seems out of order on 11-03).<br />
#Feel free to take a walk<br />
#Refill your water glass or your drink of choice<br />
#Spend time with a kitty or dog, or baby or partner <3<br />
#Share a joke or some music in the [https://support.mozilla.org/en-US/forums/off-topic Off Topic Forum]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-21&diff=1204206Support/Weekly Meetings/Agenda 2018-11-212018-11-21T02:10:04Z<p>Rmcguigan: ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# Mkll - thank you so much for your continued support and help in Social Support!<br />
# Welcome! [https://support.mozilla.org/en-US/forums/buddies/713261?last=75097 Craig S], and [https://support.mozilla.org/en-US/forums/buddies/713259?last=75091 david]<br />
# Respond users way to go ;)<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# Please check out the Top Contributor discussion, it will help influence a workshop during the All Hands [https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960 please share what you think makes a great contributor on discourse]<br />
# Editors and Community Experts needed:[https://discourse.mozilla.org/t/help-wanted-for-creating-resources-for-new-contributors-in-sumo/33394 Help wanted for creating resources for onboarding new contributors]<br />
<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Thank you for your help this week in Buffer, you replied to 57 users in Reply and 27 from your own accounts!<br />
# Anyone interested in helping run the Social Support Sprint for SUMO Day the last part of December? Please reach out to me guigs at Mozilla or in the telegram group :)<br />
<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
Interesting reads: https://topcontributor.withgoogle.com/ and http://www.tldp.org/HOWTO/Encourage-Women-Linux-HOWTO/</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-21&diff=1204205Support/Weekly Meetings/Agenda 2018-11-212018-11-21T02:09:22Z<p>Rmcguigan: ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# Mkll - thank you so much for your continued support and help in Social Support!<br />
# Welcome! [https://support.mozilla.org/en-US/forums/buddies/713261?last=75097 Craig S], and [https://support.mozilla.org/en-US/forums/buddies/713259?last=75091 david]<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# Please check out the Top Contributor discussion, it will help influence a workshop during the All Hands [https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960 please share what you think makes a great contributor on discourse]<br />
# Editors and Community Experts needed:[https://discourse.mozilla.org/t/help-wanted-for-creating-resources-for-new-contributors-in-sumo/33394 Help wanted for creating resources for onboarding new contributors]<br />
#Some top viewed issues this week in the forum <br />
<br />
==== SOCIAL SUPPORT ====<br />
# Thank you for your help this week in Buffer, you replied to 57 users in Reply and 27 from your own accounts!<br />
# Anyone interested in helping run the Social Support Sprint for SUMO Day the last part of December? Please reach out to me guigs at Mozilla or in the telegram group :)<br />
<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====<br />
Interesting reads: https://topcontributor.withgoogle.com/ and http://www.tldp.org/HOWTO/Encourage-Women-Linux-HOWTO/</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-14&diff=1203897Support/Weekly Meetings/Agenda 2018-11-142018-11-14T01:44:47Z<p>Rmcguigan: /* SUPPORT FORUM */ +fixed comment</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# Christophe from Paris, Wim, Syam, and Pravin for top contributions in the Social Support Program this week. <br />
#<br />
#<br />
(Please welcome these new users, check out the first 30 days on SUMO guide [https://support.mozilla.org/en-US/forums/buddies/713244?last=75031 here])<br />
#[https://support.mozilla.org/en-US/forums/buddies/713245?last=75045 Ron Garrison] in the support forums<br />
#[https://twitter.com/mahadixyz]in Social Support please vouch for them [https://mozillians.org/en-US/u/mahadixyz/ here on Mozillians]<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# [https://support.mozilla.org/en-US/forums/contributors/713246 Proposed changes to forum rules about posting sensitive information] - cilias<br />
# [https://support.mozilla.org/en-US/forums/contributors/713212?last=75069 SUMO Day Results if you are interested]<br />
# Premium Services Experiments Information: [https://support.mozilla.org/en-US/forums/contributors/713250?last=75066 MDN Donations] and [https://support.mozilla.org/en-US/forums/contributors/713222?last=75006 ProtonVPN]<br />
#I am sorry for those of you that were not notified about the next version of the Respond tool experiment, the tool is by invitation and recommendations. For openess, this is what the tool looks like and some of the objectives ;) https://www.youtube.com/watch?v=CnrKXhC4XX4 <br />
#Some Questions that need some help:<br />
**[https://support.mozilla.org/en-US/forums/support-forum-contributors/713252?last=75067]<br />
**[https://support.mozilla.org/en-US/forums/support-forum-contributors/713248?last=75048]<br />
#Some top viewed new questions this week <!--https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65850606/explorer-table.filter=~2Fquestions~2F123943*&explorer-table.plotKeys=%5B%5D and -- https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65850606/explorer-table.filter=~2Fquestions~2F123950*&explorer-table.plotKeys=%5B%5D>--><br />
** Thunderbird Windows XP [https://support.mozilla.org/en-US/questions/1239537] and Notifications on Windows 10 [https://support.mozilla.org/en-US/questions/1239583]<br />
** Older versions for Linux users [https://support.mozilla.org/en-US/questions/1239523]<br />
**[https://support.mozilla.org/en-US/questions/1239567 Blocking Content on Facebook]<br />
**[https://support.mozilla.org/en-US/questions/1239424 63.0.1 Crashes during start/Mac Mojave]<br />
**[https://support.mozilla.org/es/questions/1239492 Session is not restored when restarting Firefox] - not solved<br />
**[https://support.mozilla.org/en-US/questions/1239436 how do you open a new tab with your homepage and not firefox home page?]<br />
**[https://support.mozilla.org/en-US/questions/1239480 Some websites say I am in Incognito mode , I am Not in Incognito mode]- happening in social as well</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-14&diff=1203896Support/Weekly Meetings/Agenda 2018-11-142018-11-14T01:44:06Z<p>Rmcguigan: /* SUPPORT FORUM */ ++ new issues</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# Christophe from Paris, Wim, Syam, and Pravin for top contributions in the Social Support Program this week. <br />
#<br />
#<br />
(Please welcome these new users, check out the first 30 days on SUMO guide [https://support.mozilla.org/en-US/forums/buddies/713244?last=75031 here])<br />
#[https://support.mozilla.org/en-US/forums/buddies/713245?last=75045 Ron Garrison] in the support forums<br />
#[https://twitter.com/mahadixyz]in Social Support please vouch for them [https://mozillians.org/en-US/u/mahadixyz/ here on Mozillians]<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# [https://support.mozilla.org/en-US/forums/contributors/713246 Proposed changes to forum rules about posting sensitive information] - cilias<br />
# [https://support.mozilla.org/en-US/forums/contributors/713212?last=75069 SUMO Day Results if you are interested]<br />
# Premium Services Experiments Information: [https://support.mozilla.org/en-US/forums/contributors/713250?last=75066 MDN Donations] and [https://support.mozilla.org/en-US/forums/contributors/713222?last=75006 ProtonVPN]<br />
#I am sorry for those of you that were not notified about the next version of the Respond tool experiment, the tool is by invitation and recommendations. For openess, this is what the tool looks like and some of the objectives ;) https://www.youtube.com/watch?v=CnrKXhC4XX4 <br />
#Some Questions that need some help:<br />
**[https://support.mozilla.org/en-US/forums/support-forum-contributors/713252?last=75067]<br />
**[https://support.mozilla.org/en-US/forums/support-forum-contributors/713248?last=75048]<br />
#Some top viewed new questions this week <!--https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65850606/explorer-table.filter=~2Fquestions~2F123943*&explorer-table.plotKeys=%5B%5D and -- https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65850606/explorer-table.filter=~2Fquestions~2F123950*&explorer-table.plotKeys=%5B%5D><br />
** Thunderbird Windows XP [https://support.mozilla.org/en-US/questions/1239537] and Notifications on Windows 10 [https://support.mozilla.org/en-US/questions/1239583]<br />
** Older versions for Linux users [https://support.mozilla.org/en-US/questions/1239523]<br />
**[https://support.mozilla.org/en-US/questions/1239567 Blocking Content on Facebook]<br />
**[https://support.mozilla.org/en-US/questions/1239424 63.0.1 Crashes during start/Mac Mojave]<br />
**[https://support.mozilla.org/es/questions/1239492 Session is not restored when restarting Firefox] - not solved<br />
**[https://support.mozilla.org/en-US/questions/1239436 how do you open a new tab with your homepage and not firefox home page?]<br />
**[https://support.mozilla.org/en-US/questions/1239480 Some websites say I am in Incognito mode , I am Not in Incognito mode]- happening in social as well</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-14&diff=1203895Support/Weekly Meetings/Agenda 2018-11-142018-11-14T01:43:45Z<p>Rmcguigan: /* SUPPORT FORUM */ ++ new issues</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# Christophe from Paris, Wim, Syam, and Pravin for top contributions in the Social Support Program this week. <br />
#<br />
#<br />
(Please welcome these new users, check out the first 30 days on SUMO guide [https://support.mozilla.org/en-US/forums/buddies/713244?last=75031 here])<br />
#[https://support.mozilla.org/en-US/forums/buddies/713245?last=75045 Ron Garrison] in the support forums<br />
#[https://twitter.com/mahadixyz]in Social Support please vouch for them [https://mozillians.org/en-US/u/mahadixyz/ here on Mozillians]<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# [https://support.mozilla.org/en-US/forums/contributors/713246 Proposed changes to forum rules about posting sensitive information] - cilias<br />
# [https://support.mozilla.org/en-US/forums/contributors/713212?last=75069 SUMO Day Results if you are interested]<br />
# Premium Services Experiments Information: [https://support.mozilla.org/en-US/forums/contributors/713250?last=75066 MDN Donations] and [https://support.mozilla.org/en-US/forums/contributors/713222?last=75006 ProtonVPN]<br />
#I am sorry for those of you that were not notified about the next version of the Respond tool experiment, the tool is by invitation and recommendations. For openess, this is what the tool looks like and some of the objectives ;) https://www.youtube.com/watch?v=CnrKXhC4XX4 <br />
#Some Questions that need some help:<br />
**[https://support.mozilla.org/en-US/forums/support-forum-contributors/713252?last=75067]<br />
**[https://support.mozilla.org/en-US/forums/support-forum-contributors/713248?last=75048]<br />
#Some top viewed new questions this week <!--https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65850606/explorer-table.filter=~2Fquestions~2F123943*&explorer-table.plotKeys=%5B%5D and -- https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65850606/explorer-table.filter=~2Fquestions~2F123950*&explorer-table.plotKeys=%5B%5D><br />
** Thunderbird Windows XP [https://support.mozilla.org/en-US/questions/1239537] and Notifications on Windows 10 [https://support.mozilla.org/en-US/questions/1239583]<br />
** Older versions for Linux users [https://support.mozilla.org/en-US/questions/1239523]<br />
**[https://support.mozilla.org/en-US/questions/1239567 Blocking Content on Facebook]<br />
**[https://support.mozilla.org/en-US/questions/1239424 63.0.1 Crashes during start/Mac Mojave]<br />
**[https://support.mozilla.org/es/questions/1239492 Session is not restored when restarting Firefox] - not solved<br />
**[https://support.mozilla.org/en-US/questions/1239436 how do you open a new tab with your homepage and not firefox home page?]<br />
**[https://support.mozilla.org/en-US/questions/1239480 Some websites say I am in Incognito mode , I am Not in Incognito mode]- happening in social as well<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-14&diff=1203894Support/Weekly Meetings/Agenda 2018-11-142018-11-14T00:41:08Z<p>Rmcguigan: /* SUPPORT FORUM */ ++questions and announcements</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# Christophe from Paris, Wim, Syam, and Pravin for top contributions in the Social Support Program this week. <br />
#<br />
#<br />
(Please welcome these new users, check out the first 30 days on SUMO guide [https://support.mozilla.org/en-US/forums/buddies/713244?last=75031 here])<br />
#[https://support.mozilla.org/en-US/forums/buddies/713245?last=75045 Ron Garrison] in the support forums<br />
#[https://twitter.com/mahadixyz]in Social Support please vouch for them [https://mozillians.org/en-US/u/mahadixyz/ here on Mozillians]<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# [https://support.mozilla.org/en-US/forums/contributors/713246 Proposed changes to forum rules about posting sensitive information] - cilias<br />
# [https://support.mozilla.org/en-US/forums/contributors/713212?last=75069 SUMO Day Results if you are interested]<br />
# Premium Services Experiments Information: [https://support.mozilla.org/en-US/forums/contributors/713250?last=75066 MDN Donations] and [https://support.mozilla.org/en-US/forums/contributors/713222?last=75006 ProtonVPN]<br />
#I am sorry for those of you that were not notified about the next version of the Respond tool experiment, the tool is by invitation and recommendations. For openess, this is what the tool looks like and some of the objectives ;) https://www.youtube.com/watch?v=CnrKXhC4XX4 <br />
#Some Questions that need some help:<br />
**[https://support.mozilla.org/en-US/forums/support-forum-contributors/713252?last=75067]<br />
**[https://support.mozilla.org/en-US/forums/support-forum-contributors/713248?last=75048]<br />
#Some top viewed new questions this week<br />
**<br />
**<br />
**<br />
**<br />
**<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-14&diff=1203893Support/Weekly Meetings/Agenda 2018-11-142018-11-14T00:33:54Z<p>Rmcguigan: /* CONTRIBUTORS OF THE WEEK */ ++new users and nominating social support</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# Christophe from Paris, Wim, Syam, and Pravin for top contributions in the Social Support Program this week. <br />
#<br />
#<br />
(Please welcome these new users, check out the first 30 days on SUMO guide [https://support.mozilla.org/en-US/forums/buddies/713244?last=75031 here])<br />
#[https://support.mozilla.org/en-US/forums/buddies/713245?last=75045 Ron Garrison] in the support forums<br />
#[https://twitter.com/mahadixyz]in Social Support please vouch for them [https://mozillians.org/en-US/u/mahadixyz/ here on Mozillians]<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# [https://support.mozilla.org/en-US/forums/contributors/713246 Proposed changes to forum rules about posting sensitive information] - cilias<br />
# [https://support.mozilla.org/en-US/forums/contributors/713212?last=75069 SUMO Day Results if you are interested]<br />
# Premium Services Experiments Information: [https://support.mozilla.org/en-US/forums/contributors/713250?last=75066 MDN Donations] and [https://support.mozilla.org/en-US/forums/contributors/713222?last=75006 ProtonVPN]<br />
#Some Questions that need some help: <br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-14&diff=1203892Support/Weekly Meetings/Agenda 2018-11-142018-11-14T00:28:29Z<p>Rmcguigan: /* UPDATES AND ANNOUNCEMENTS */ +discussions</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# [https://support.mozilla.org/en-US/forums/contributors/713246 Proposed changes to forum rules about posting sensitive information] - cilias<br />
# [https://support.mozilla.org/en-US/forums/contributors/713212?last=75069 SUMO Day Results if you are interested]<br />
# Premium Services Experiments Information: [https://support.mozilla.org/en-US/forums/contributors/713250?last=75066 MDN Donations] and [https://support.mozilla.org/en-US/forums/contributors/713222?last=75006 ProtonVPN]<br />
#Some Questions that need some help: <br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-07&diff=1203620Support/Weekly Meetings/Agenda 2018-11-072018-11-08T22:30:57Z<p>Rmcguigan: /* SUPPORT FORUM */ ++some top viewed issues this week.</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*[https://support.mozilla.org/user/rtanglao rtanglao aka roland until 9:14a.m.]<br />
*[https://support.mozilla.org/user/Chris_Ilias cilias]<br />
*[https://support.mozilla.org/user/Noah_SUMO Noah aka Noah_SUMO]<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
# Is there any update on when this will be fixed? https://bugzilla.mozilla.org/show_bug.cgi?id=1499492 We currently have two forums, but all the questions are going into one (and the community health stats for FxTV have kind of been hidden). [Seburo] <br />
# A few users have discovered a bug in Rachel's SUMO day Google survey where the email is mandatory or not accepted at all [Noah]<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Over 680 edits in the KB over the last 7 days - thank you, everyone!<br />
# Firefox 64 English documentation in progress - thank you, Joni!<br />
# [https://docs.google.com/spreadsheets/d/1WeOkWDz9FzGqMZ7APceKN1WJw8ImA6NbOYW2kSuLcTE/edit#gid=0 Stats and metrics for October are live]<br />
# Working towards Javanese and Sundanese content for [https://support.mozilla.org/en-US/contributors/kb-overview?product=firefox-lite Firefox Lite] (ex-Rocket) with Fauzan as coordinator<br />
<br />
==== SUPPORT FORUM ====<br />
# Share thank yous from splash page on SUMO Week Page https://sumodayfirefox63.splashthat.com/<br />
# Top Contributor discussion https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960/2<br />
#Top Issues Viewed this week in the forums: <!--https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65850606/explorer-table.filter=~2Fquestions~2F12390*&explorer-table.plotKeys=%5B%5D--><br />
*"how do you open a new tab with your homepage and not firefox home page?" https://support.mozilla.org/en-US/questions/1239436 44 views<br />
*Moved the Firefox Screenshot Button: https://support.mozilla.org/en-US/questions/1239147 Solved<br />
*Passwords/Logins not saved due to an extention https://support.mozilla.org/en-US/questions/1239242#answer-1169812 o/<br />
*"Another solution waiting for a problem ... How can one suppress the option for "Container Tabs?"" https://support.mozilla.org/en-US/questions/1239251<br />
<br />
==== SOCIAL SUPPORT ====<br />
# How was the Trello Board? Use it again?<br />
# New users please welcome Rubaa and @mahadixyz , please say hello! Emin and Gerd welcome to the Reply by Buffer Tool! Questions? <br />
# Survey update goo.gl/forms/h19NcdTymjpfHYdP2<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
# [Noah passing to Rachel] I missed the Roundtable segment so I'm adding it here :P<br />
A few users have discovered a bug in Rachel's SUMO Day Google survey [the Social Support survey above] where the email is mandatory or not accepted at all even if it's valid - mostly likely a Google form glitch. Maybe set the email field to be optional ;)<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-07&diff=1203526Support/Weekly Meetings/Agenda 2018-11-072018-11-07T17:10:38Z<p>Rmcguigan: /* SOCIAL SUPPORT */ ++update</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*[https://support.mozilla.org/user/rtanglao rtanglao aka roland until 9:14a.m.]<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
# Is there any update on when this will be fixed? https://bugzilla.mozilla.org/show_bug.cgi?id=1499492 We currently have two forums, but all the questions are going into one (and the community health stats for FxTV have kind of been hidden). [Seburo] <br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Over 680 edits in the KB over the last 7 days - thank you, everyone!<br />
# Firefox 64 English documentation in progress - thank you, Joni!<br />
# [https://docs.google.com/spreadsheets/d/1WeOkWDz9FzGqMZ7APceKN1WJw8ImA6NbOYW2kSuLcTE/edit#gid=0 Stats and metrics for October are live]<br />
# Working towards Javanese and Sundanese content for [https://support.mozilla.org/en-US/contributors/kb-overview?product=firefox-lite Firefox Lite] (ex-Rocket) with Fauzan as coordinator<br />
<br />
==== SUPPORT FORUM ====<br />
# Share thank yous from splash page on SUMO Week Page https://sumodayfirefox63.splashthat.com/<br />
# Top Contributor discussion https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960/2<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
# How was the Trello Board? Use it again?<br />
# New users please welcome Rubaa and @mahadixyz , please say hello!Emin and Gerd welcome to the Reply by Buffer Tool! Questions? <br />
# Survey update goo.gl/forms/h19NcdTymjpfHYdP2<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-07&diff=1203525Support/Weekly Meetings/Agenda 2018-11-072018-11-07T17:08:25Z<p>Rmcguigan: /* SOCIAL SUPPORT */ ++new users</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*[https://support.mozilla.org/user/rtanglao rtanglao aka roland until 9:14a.m.]<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
# Is there any update on when this will be fixed? https://bugzilla.mozilla.org/show_bug.cgi?id=1499492 We currently have two forums, but all the questions are going into one (and the community health stats for FxTV have kind of been hidden). [Seburo] <br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Over 680 edits in the KB over the last 7 days - thank you, everyone!<br />
# Firefox 64 English documentation in progress - thank you, Joni!<br />
# [https://docs.google.com/spreadsheets/d/1WeOkWDz9FzGqMZ7APceKN1WJw8ImA6NbOYW2kSuLcTE/edit#gid=0 Stats and metrics for October are live]<br />
# Working towards Javanese and Sundanese content for [https://support.mozilla.org/en-US/contributors/kb-overview?product=firefox-lite Firefox Lite] (ex-Rocket) with Fauzan as coordinator<br />
<br />
==== SUPPORT FORUM ====<br />
# Share thank yous from splash page on SUMO Week Page https://sumodayfirefox63.splashthat.com/<br />
# Top Contributor discussion https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960/2<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
# How was the Trello Board? Use it again?<br />
# New users please welcome Rubaa and @mahadixyz , please say hello!<br />
Emin and Gerd welcome to the Reply by Buffer Tool! Questions? <br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-11-07&diff=1203524Support/Weekly Meetings/Agenda 2018-11-072018-11-07T17:07:30Z<p>Rmcguigan: /* SUPPORT FORUM */ ++sumo</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*[https://support.mozilla.org/user/rtanglao rtanglao aka roland until 9:14a.m.]<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
# Is there any update on when this will be fixed? https://bugzilla.mozilla.org/show_bug.cgi?id=1499492 We currently have two forums, but all the questions are going into one (and the community health stats for FxTV have kind of been hidden). [Seburo] <br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
# Over 680 edits in the KB over the last 7 days - thank you, everyone!<br />
# Firefox 64 English documentation in progress - thank you, Joni!<br />
# [https://docs.google.com/spreadsheets/d/1WeOkWDz9FzGqMZ7APceKN1WJw8ImA6NbOYW2kSuLcTE/edit#gid=0 Stats and metrics for October are live]<br />
# Working towards Javanese and Sundanese content for [https://support.mozilla.org/en-US/contributors/kb-overview?product=firefox-lite Firefox Lite] (ex-Rocket) with Fauzan as coordinator<br />
<br />
==== SUPPORT FORUM ====<br />
# Share thank yous from splash page on SUMO Week Page https://sumodayfirefox63.splashthat.com/<br />
# Top Contributor discussion https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960/2<br />
#<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-31&diff=1203186Support/Weekly Meetings/Agenda 2018-10-312018-10-31T16:07:34Z<p>Rmcguigan: /* PARTICIPANTS */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
* Roland <br />
* Chris Ilias<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# New contributors Lynne, MNapolitano, appolo007, Kristaki, SpencerMoore<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# Top issues this week from Roland :)<br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION ====<br />
# ''(read only updates as Michał's AFK)''<br />
# Spooky KB greetings to you! Almost 400 KB edit in the last 7 days!<br />
# Screencast added to [https://support.mozilla.org/en-US/kb/signatures#thunderbird:win10:tb60 Thunderbird signatures article] - cilias<br />
# Welcome to abstinent1975, MSTR93, Rafloit, MarianneChan, Besufkad_Menji, king.aloush - new names in the KB!<br />
<br />
==== SUPPORT FORUM ====<br />
# Thank you for contributing to SUMO Week, the second week and final week to participate is this week. But, do not be discouraged, there are still users to help. Sign up to to join https://support.mozilla.org/en-US/forums/contributors/713212?last=74909<br />
# What is a 'Top Contributor'? [https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960]<br />
# Check out the top issues for this week: Dark Mode mismatch in Windows, Autoplay for videos was changed for users? Content blocking had a lot of conversations. <br />
<br />
#Top Viewed questions (report to be shared)<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Happy end of the month, we have some shared tweets for you in the upcoming newsletter - look out for that by the end of the week. <br />
# Sorry we missed you on Friday for the Social Support Meeting, I will send out a request for times available for a time that works for more people. <br />
#Thank you so much for your help in the SUMO Week sprint, we are going to have one more and a link to how to use the trello board can be found in the previous meeting on airmo. <br />
#Interested in getting started right away? Share this link with your friends https://support.mozilla.org/en-US/kb/social-support-guidelines<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-31&diff=1203185Support/Weekly Meetings/Agenda 2018-10-312018-10-31T16:07:13Z<p>Rmcguigan: /* PRODUCT UPDATES */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# New contributors Lynne, MNapolitano, appolo007, Kristaki, SpencerMoore<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# Top issues this week from Roland :)<br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION ====<br />
# ''(read only updates as Michał's AFK)''<br />
# Spooky KB greetings to you! Almost 400 KB edit in the last 7 days!<br />
# Screencast added to [https://support.mozilla.org/en-US/kb/signatures#thunderbird:win10:tb60 Thunderbird signatures article] - cilias<br />
# Welcome to abstinent1975, MSTR93, Rafloit, MarianneChan, Besufkad_Menji, king.aloush - new names in the KB!<br />
<br />
==== SUPPORT FORUM ====<br />
# Thank you for contributing to SUMO Week, the second week and final week to participate is this week. But, do not be discouraged, there are still users to help. Sign up to to join https://support.mozilla.org/en-US/forums/contributors/713212?last=74909<br />
# What is a 'Top Contributor'? [https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960]<br />
# Check out the top issues for this week: Dark Mode mismatch in Windows, Autoplay for videos was changed for users? Content blocking had a lot of conversations. <br />
<br />
#Top Viewed questions (report to be shared)<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Happy end of the month, we have some shared tweets for you in the upcoming newsletter - look out for that by the end of the week. <br />
# Sorry we missed you on Friday for the Social Support Meeting, I will send out a request for times available for a time that works for more people. <br />
#Thank you so much for your help in the SUMO Week sprint, we are going to have one more and a link to how to use the trello board can be found in the previous meeting on airmo. <br />
#Interested in getting started right away? Share this link with your friends https://support.mozilla.org/en-US/kb/social-support-guidelines<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-31&diff=1203184Support/Weekly Meetings/Agenda 2018-10-312018-10-31T16:06:50Z<p>Rmcguigan: /* CONTRIBUTORS OF THE WEEK */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# New contributors Lynne, MNapolitano, appolo007, Kristaki, SpencerMoore<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION ====<br />
# ''(read only updates as Michał's AFK)''<br />
# Spooky KB greetings to you! Almost 400 KB edit in the last 7 days!<br />
# Screencast added to [https://support.mozilla.org/en-US/kb/signatures#thunderbird:win10:tb60 Thunderbird signatures article] - cilias<br />
# Welcome to abstinent1975, MSTR93, Rafloit, MarianneChan, Besufkad_Menji, king.aloush - new names in the KB!<br />
<br />
==== SUPPORT FORUM ====<br />
# Thank you for contributing to SUMO Week, the second week and final week to participate is this week. But, do not be discouraged, there are still users to help. Sign up to to join https://support.mozilla.org/en-US/forums/contributors/713212?last=74909<br />
# What is a 'Top Contributor'? [https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960]<br />
# Check out the top issues for this week: Dark Mode mismatch in Windows, Autoplay for videos was changed for users? Content blocking had a lot of conversations. <br />
<br />
#Top Viewed questions (report to be shared)<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Happy end of the month, we have some shared tweets for you in the upcoming newsletter - look out for that by the end of the week. <br />
# Sorry we missed you on Friday for the Social Support Meeting, I will send out a request for times available for a time that works for more people. <br />
#Thank you so much for your help in the SUMO Week sprint, we are going to have one more and a link to how to use the trello board can be found in the previous meeting on airmo. <br />
#Interested in getting started right away? Share this link with your friends https://support.mozilla.org/en-US/kb/social-support-guidelines<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-31&diff=1203183Support/Weekly Meetings/Agenda 2018-10-312018-10-31T16:05:26Z<p>Rmcguigan: /* CONTRIBUTORS OF THE WEEK */ ++new cont</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# New contributors Lynne, MNapolitano, appolo007, Kristaki, <br />
SpencerMoore<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION ====<br />
# ''(read only updates as Michał's AFK)''<br />
# Spooky KB greetings to you! Almost 400 KB edit in the last 7 days!<br />
# Screencast added to [https://support.mozilla.org/en-US/kb/signatures#thunderbird:win10:tb60 Thunderbird signatures article] - cilias<br />
# Welcome to abstinent1975, MSTR93, Rafloit, MarianneChan, Besufkad_Menji, king.aloush - new names in the KB!<br />
<br />
==== SUPPORT FORUM ====<br />
# Thank you for contributing to SUMO Week, the second week and final week to participate is this week. But, do not be discouraged, there are still users to help. Sign up to to join https://support.mozilla.org/en-US/forums/contributors/713212?last=74909<br />
# What is a 'Top Contributor'? [https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960]<br />
# Check out the top issues for this week: Dark Mode mismatch in Windows, Autoplay for videos was changed for users? Content blocking had a lot of conversations. <br />
<br />
#Top Viewed questions (report to be shared)<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Happy end of the month, we have some shared tweets for you in the upcoming newsletter - look out for that by the end of the week. <br />
# Sorry we missed you on Friday for the Social Support Meeting, I will send out a request for times available for a time that works for more people. <br />
#Thank you so much for your help in the SUMO Week sprint, we are going to have one more and a link to how to use the trello board can be found in the previous meeting on airmo. <br />
#Interested in getting started right away? Share this link with your friends https://support.mozilla.org/en-US/kb/social-support-guidelines<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-31&diff=1203182Support/Weekly Meetings/Agenda 2018-10-312018-10-31T16:04:07Z<p>Rmcguigan: /* SOCIAL SUPPORT */ ++social</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION ====<br />
# ''(read only updates as Michał's AFK)''<br />
# Spooky KB greetings to you! Almost 400 KB edit in the last 7 days!<br />
# Screencast added to [https://support.mozilla.org/en-US/kb/signatures#thunderbird:win10:tb60 Thunderbird signatures article] - cilias<br />
# Welcome to abstinent1975, MSTR93, Rafloit, MarianneChan, Besufkad_Menji, king.aloush - new names in the KB!<br />
<br />
==== SUPPORT FORUM ====<br />
# Thank you for contributing to SUMO Week, the second week and final week to participate is this week. But, do not be discouraged, there are still users to help. Sign up to to join https://support.mozilla.org/en-US/forums/contributors/713212?last=74909<br />
# What is a 'Top Contributor'? [https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960]<br />
# Check out the top issues for this week: Dark Mode mismatch in Windows, Autoplay for videos was changed for users? Content blocking had a lot of conversations. <br />
<br />
#Top Viewed questions (report to be shared)<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Happy end of the month, we have some shared tweets for you in the upcoming newsletter - look out for that by the end of the week. <br />
# Sorry we missed you on Friday for the Social Support Meeting, I will send out a request for times available for a time that works for more people. <br />
#Thank you so much for your help in the SUMO Week sprint, we are going to have one more and a link to how to use the trello board can be found in the previous meeting on airmo. <br />
#Interested in getting started right away? Share this link with your friends https://support.mozilla.org/en-US/kb/social-support-guidelines<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-31&diff=1203180Support/Weekly Meetings/Agenda 2018-10-312018-10-31T15:28:54Z<p>Rmcguigan: /* SUPPORT FORUM */ ++support</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION ====<br />
# ''(read only updates as Michał's AFK)''<br />
# Spooky KB greetings to you! Almost 400 KB edit in the last 7 days!<br />
# Screencast added to [https://support.mozilla.org/en-US/kb/signatures#thunderbird:win10:tb60 Thunderbird signatures article] - cilias<br />
# Welcome to abstinent1975, MSTR93, Rafloit, MarianneChan, Besufkad_Menji, king.aloush - new names in the KB!<br />
<br />
==== SUPPORT FORUM ====<br />
# Thank you for contributing to SUMO Week, the second week and final week to participate is this week. But, do not be discouraged, there are still users to help. Sign up to to join https://support.mozilla.org/en-US/forums/contributors/713212?last=74909<br />
# What is a 'Top Contributor'? [https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960]<br />
# Check out the top issues for this week: Dark Mode mismatch in Windows, Autoplay for videos was changed for users? Content blocking had a lot of conversations. <br />
<br />
#Top Viewed questions (report to be shared)<br />
<br />
==== SOCIAL SUPPORT ====<br />
#<br />
#<br />
#<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-24&diff=1202845Support/Weekly Meetings/Agenda 2018-10-242018-10-24T00:27:06Z<p>Rmcguigan: /* SUPPORT FORUM */ ++top contributor</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# I am going to nominate AnnaSycamore and italodeox a new community member in the forums. <br />
# New users to say hi to: Ballio1794, Eaglizer, MSTR93, Rafloit, RobynHenry, clearmarten58, Gerd, o/ Hello!<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# There is an open outreachy project that is happening next year in late December. Potential interns are learning to contribute to the support.mozilla.org platform now. Please share what you want to see in an on boarding experience for new users<br />
# There is a community event happening if you missed it. Check out the new sumo day site: http://sumodayfirefox63.splashthat.com/ powered by splash. Keep in mind, the RSVP is in French. Sorry about that, we are working on the next version having multiple languages and in one language, not a mix. ;)<br />
#New issues this week will start today - the launch has a few new features to check out, check out Philipp's post https://support.mozilla.org/en-US/forums/contributors/713220?last=74962 and Roland's https://support.mozilla.org/en-US/forums/contributors/713223?last=74954 for mobile. See you online answering questions!<br />
# Top Contributor and Solutions from last week https://screenshots.firefox.com/eWMyUCwkbCCXhXPG/8417dcea33534d7386ee8b92f736baa9.eu-central-1.aws.cloud.es.io Thank you!<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Trello Board for Spanish, Portuguese, English, Czech, Turkish, and German have been posted https://trello.com/b/GFVvmofb/mozilla-social-support Please contact #aoa for being added to the boards for SUMO Day this week!<br />
# We have a 30 min meeting this Friday for All Hands topics, and SUMO Day troubleshooting. Dial in, would love to see you!<br />
<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-24&diff=1202844Support/Weekly Meetings/Agenda 2018-10-242018-10-24T00:24:21Z<p>Rmcguigan: /* CONTRIBUTORS OF THE WEEK */ ++nominations</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
# I am going to nominate AnnaSycamore and italodeox a new community member in the forums. <br />
# New users to say hi to: Ballio1794, Eaglizer, MSTR93, Rafloit, RobynHenry, clearmarten58, Gerd, o/ Hello!<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# There is an open outreachy project that is happening next year in late December. Potential interns are learning to contribute to the support.mozilla.org platform now. Please share what you want to see in an on boarding experience for new users<br />
# There is a community event happening if you missed it. Check out the new sumo day site: http://sumodayfirefox63.splashthat.com/ powered by splash. Keep in mind, the RSVP is in French. Sorry about that, we are working on the next version having multiple languages and in one language, not a mix. ;)<br />
#New issues this week will start today - the launch has a few new features to check out, check out Philipp's post https://support.mozilla.org/en-US/forums/contributors/713220?last=74962 and Roland's https://support.mozilla.org/en-US/forums/contributors/713223?last=74954 for mobile. See you online answering questions!<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Trello Board for Spanish, Portuguese, English, Czech, Turkish, and German have been posted https://trello.com/b/GFVvmofb/mozilla-social-support Please contact #aoa for being added to the boards for SUMO Day this week!<br />
# We have a 30 min meeting this Friday for All Hands topics, and SUMO Day troubleshooting. Dial in, would love to see you!<br />
<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Agenda_2018-10-24&diff=1202843Support/Weekly Meetings/Agenda 2018-10-242018-10-24T00:18:48Z<p>Rmcguigan: /* SUPPORT FORUM */ ++</p>
<hr />
<div>== Meeting Details (scroll down for the agenda) ==<br />
(meeting duration approx. 30 minutes) starting at:<br />
16:00 UTC<br />
[http://www.thetimezoneconverter.com/?t=16:00&tz=UTC&]<br />
Quick reference timezone conversions:<br />
9:00 PT<br />
12:00 ET<br />
17:00 CEST<br />
21:30 IST<br />
<br />
==Call Details==<br />
*California: 1-650-903-0800, pin 2 then 8437 then #<br />
*Toll-free: +1 800 707 2533, pin 2 - then 8437 then #<br />
*Skype (free): +1 800 707 2533, pin 2 - then 8437 then #<br />
<br />
==Participate==<br />
* [https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Join the meeting on Vidyo] (You'll have to download and install the Vidyo Desktop client)<br />
* [https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4 Watch the meeting live via Vidyo] <br />
* [https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:1;F:US!100&PreviousLoginCount=10&ForceProfileToBeFilledOut=0&DisplayItem=NULL&ShowKey=44908&ShowFrameFormatOverride=NULL&RandomValue=1534950138406 AirMozilla]<br />
<br />
===Read more===<br />
* [http://blog.mozilla.org/sumo Support blog]<br />
<br />
===Live chat===<br />
* [https://kiwiirc.com/client/irc.mozilla.org/sumo irc.mozilla.org #sumo - web-based IRC]<br />
<br />
== please note that the agenda should not be edited starting 2 hours prior to the event - thanks! ==<br />
-----------------------------------------------------------------------------------------------------------------------------<br />
<br />
== PARTICIPANTS ==<br />
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)<br />
*[https://support.mozilla.org/user/rmcguigan guigs]<br />
*[https://support.mozilla.org/user/vesper vesper]<br />
*<br />
*<br />
*<br />
<br />
== AGENDA ==<br />
<br />
=== COMMUNITY ROUNDTABLE ===<br />
Please add your agenda items here if you are a contributor or community member<br />
#<br />
#<br />
#<br />
=== COOL COMMUNITY NEWS OF THE WEEK ===<br />
#<br />
#<br />
# <br />
===CONTRIBUTORS OF THE WEEK===<br />
(Please link to their profile and add a reason for nomination)<br />
#<br />
#<br />
#<br />
<br />
=== UPDATES AND ANNOUNCEMENTS ===<br />
==== PRODUCT UPDATES ====<br />
# <br />
#<br />
#<br />
<br />
==== PLATFORM UPDATES ====<br />
#<br />
#<br />
#<br />
<br />
==== KNOWLEDGE BASE AND LOCALIZATION====<br />
#<br />
#<br />
#<br />
<br />
==== SUPPORT FORUM ====<br />
# There is an open outreachy project that is happening next year in late December. Potential interns are learning to contribute to the support.mozilla.org platform now. Please share what you want to see in an on boarding experience for new users<br />
# There is a community event happening if you missed it. Check out the new sumo day site: http://sumodayfirefox63.splashthat.com/ powered by splash. Keep in mind, the RSVP is in French. Sorry about that, we are working on the next version having multiple languages and in one language, not a mix. ;)<br />
#New issues this week will start today - the launch has a few new features to check out, check out Philipp's post https://support.mozilla.org/en-US/forums/contributors/713220?last=74962 and Roland's https://support.mozilla.org/en-US/forums/contributors/713223?last=74954 for mobile. See you online answering questions!<br />
<br />
==== SOCIAL SUPPORT ====<br />
# Trello Board for Spanish, Portuguese, English, Czech, Turkish, and German have been posted https://trello.com/b/GFVvmofb/mozilla-social-support Please contact #aoa for being added to the boards for SUMO Day this week!<br />
# We have a 30 min meeting this Friday for All Hands topics, and SUMO Day troubleshooting. Dial in, would love to see you!<br />
<br />
<br />
==== DECISIONS AND ACTION ITEMS ====<br />
<br />
==== FUN ZONE - JOKES, ETC. ====</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint/Firefox_63_SUMO_Day&diff=1202842Support:Sprint/Firefox 63 SUMO Day2018-10-23T23:48:45Z<p>Rmcguigan: /* Advanced Support Participation */ ++advanced question tweet example</p>
<hr />
<div>Hi, Olá, Hola! Welcome! Bem-vindo! Bienvenue, Vítejte, Welkom, Wolkom<br />
Добро пожаловать, よ う こ そ, herzlich willkommen <br />
*Hello in your language<br />
*Olá! Bem-vindo! (por favor, não traduza a PAD)<br />
*Hola Bienvenidos<br />
*Dia dhaoibh <br />
*G'Day mate!<br />
*Annyeonghaseyo!<br />
*வனக்கம்<br />
*Szép napot!<br />
<br />
'''You have made it to a SUMO Day! Good for you, we love to have you. Today we will be focusing on answering questions in Twitter and in the support.mozilla.org forums.''' There are some partner forums that you may also be familiar with. Please feel free to join in IRC and Telegram to talk about some of the questions that you need more help on. <br />
<br />
If it is your first time volunteering for support, we recommend that you sign up for a support.mozilla.org account and saying hello in the contributor forums after reading the "Quickstart Guide". All of the information on how to research, the guidelines and some of the basic common responses will be in that article in the forums. <br />
<br />
''In the meantime, if it is not your first time, please remember to join with the information below, then be sure to review some of the new content that has been prepared for you for this launch. Check out the instructions for participation in more detail below'' <br />
<br />
'''General Info on where to find the community:''' <br />
#Say hello to your other members and participants in these channels: <br />
#Watch the meeting live via Vidyo => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2<br />
#Live chat: irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo<br />
#Mozilla Slack if you are NDA'd https://wiki.mozilla.org/NDA-Slack/Etiquette-Guide<br />
<br />
=Firefox 63 SUMO Day=<br />
<br />
==Please sign up below or RSVP https://sumodayfirefox63.splashthat.com/: ==<br />
#guigs<br />
#Seburo<br />
#<br />
<br />
__TOC__<br />
<br />
<br />
<br />
==Get started by reading the Release Information==<br />
Read the udpates: https://www.mozilla.org/en-US/firefox/63.0/releasenotes/<br />
<br />
New content for this release:(Read some updates to the SUMO knowledge Base for this version)<br />
#https://support.mozilla.org/en-US/kb/content-blocking<br />
#https://support.mozilla.org/en-US/kb/report-breakage-due-blocking<br />
#https://support.mozilla.org/en-US/kb/tracking-protection <br />
#https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history<br />
#Updated insecure error codes: https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean <br />
#https://support.mozilla.org/en-US/kb/extension-recommendations <br />
<br />
Release threads: (Use this thread to report any bugs you file, or if you see an issue more than once (for duplicate questions from the same user just report it "Report Abuse" button))<br />
#https://support.mozilla.org/en-US/forums/contributors/713220?last=74953<br />
<br />
=Forum Help!=<br />
==Use these common issues and troubleshooting to get you started: ==<br />
#Firefox Safe Mode - http://mzl.la/1xKrE7R<br />
#Fix RAM issues - http://mzl.la/14BdXZg<br />
#Firefox Crashed? - http://mzl.la/1BAQHrD<br />
#Control if Firefox auto fills forms: http://mzl.la/1NT9rdB<br />
#Passwords are not saved http://mzl.la/1xKrEoj<br />
#Where is my history, bookmarks, session, passwords after the update? https://support.mozilla.org/en-US/kb/firefox-support-troubleshooting-guide<br />
<br />
++Ask for help from someone in IRC or in the Community Support Contributor Forum <br />
Get Started <br />
https://support.mozilla.org/en-US/kb/how-sign-and-answer-your-first-question<br />
https://support.mozilla.org/en-US/kb/customer-service-contributor-forum-skills<br />
Advanced<br />
https://support.mozilla.org/en-US/kb/how-answer-escalated-questions<br />
https://support.mozilla.org/en-US/kb/evaluating-solution-forum (check out examples)<br />
<br />
<br />
=Social Support Help=<br />
Find all of your information on how to get started here: https://support.mozilla.org/en-US/kb/social-support-guidelines<br />
Get added to the Telegram group or change the #sumo irc channel to #aoa to get in on the conversations. <br />
<br />
=Advanced Support Participation=<br />
++How to search to see if a bug exists++<br />
*search here https://bugzilla.mozilla.org/enter_bug.cgi?format=guided <br />
++Example of what you might run into: https://twitter.com/JI_N_NYC/status/1041334810252390400<br />
<br />
==How to file a good bug:==<br />
# https://wiki.mozilla.org/Good_first_bug <br />
#https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines <br />
#Triagers = direct contact to Emma Humphries - <br />
#Bug updates, <br />
##I think that may be this bug - please follow the bugzilla etiquette https://mzl.la/2E0NnOL before contribug to the bug, and see how to vote. <br />
##This may be a new issue, can you please file a bug with this bug help template https://mzl.la/2tJE58x, please let me know if you are having any trouble with finding the right component or person to CC. <br />
#Feature requests, <br />
##Now that is an interesting feature request, please also let the developers know here: https://mzl.la/1fgBjW6 <br />
<br />
==Help Needed: ==<br />
Case Triager questions for strategic problem solving: <br />
# Identifying the case and investigating if it is a bug by going through all the basic troubleshooting steps: safe mode, new profile, disabling 3rd party software, malware scan and clean reinstall<br />
# Gathering the exact, specific steps to reproduce the issue<br />
# Identifying it it happens on specific hardware, operating system, and or product version<br />
# If it works as expected, getting the exact information required for a feature enhancement is important this will take the form of a bug with "feature enhancement' as the description, or will be a feature request in the git repo of the mobile product (ios, android, focus and ?)<br />
# Before filing a bug, search if the bug already exists. (How to use Bugzilla's advanced search https://developer.mozilla.org/en-US/docs/Mozilla/QA/Searching_Bugzilla<br />
<br />
Break time suggestions: <br />
#Don't forget to laugh: http://binscorner.com/pages/1/15-jokes-to-leave-computer-tech-support-.html (seems out of order on 11-03).<br />
#Feel free to take a walk<br />
#Refill your water glass or your drink of choice<br />
#Spend time with a kitty or dog, or baby or partner <3<br />
#Share a joke or some music in the [https://support.mozilla.org/en-US/forums/off-topic Off Topic Forum]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint&diff=1202763Support:Sprint2018-10-22T22:17:18Z<p>Rmcguigan: ++63</p>
<hr />
<div>= SUMO Day =<br />
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users.<br />
<br />
=== Why ===<br />
Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy!<br />
<br />
=== When ===<br />
Every other Thursday starting with 12am PST. Yes, we're starting early as we're spread around in multiple time zone and everybody can participate. PST based contributors usually join us around 8am PST.<br />
<br />
The universal etherpad for SUMO days from 8/22/17 on is [[https://public.etherpad-mozilla.org/p/sumo-day]]<br />
<br />
=== What's in it for you ===<br />
*Get the chance to interact with our users and their issues <br />
*Get more in-depth knowledge about Mozilla products and the cool stuff you can do. <br />
*Test your Firefox knowledge and people skills. Can you educate your granny on how profiles work?<br />
*Make some people happy from the comfort of your couch! There's nothing like a happy Firefox user thanking you for making his day!<br />
*Have some fun hanging out with the SUMO community on IRC #sumo and get to know us! We're an awesome bunch!<br />
<br />
Warning: Answering questions can be addictive!<br />
<br />
=== Interested in finding out more? ===<br />
Please contact Rachel McGuigan, Technical Community Manager [mailto:rmcguigan@mozilla.com]<br />
<br />
==Next Event==<br />
**Firefox 63 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_63_SUMO_Day] Sign up :)<br />
<br />
==Past Events ==<br />
*Firefox 62 SUMO Day [https://wiki.mozilla.org/index.php?title=Support/SUMO_day/Firefox_62_SUMO_Day]<br />
*Firefox 61 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_61_SUMO_Day]<br />
*Firefox 60 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_60_SUMO_Day]<br />
*Firefox 59 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_59_SUMO_Day]<br />
*Firefox 58 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_58_SUMO_Day]<br />
*Quantum Firefox 57 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/Firefox_57_SUMO_Day]<br />
*SUMO Day Zerda November 7 [https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_Zerda_November_7]<br />
*Firefox 56 SUMO Day [https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_for_Firefox_56_September_28,_2017_and_October_3,_2107]<br />
*[SUMO Day for Firefox Focus on Android and iOS September 21, 2017]<br />
*Firefox 55 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-08-10]<br />
*Firefox for Android and iOS Mobile release SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-07-27]<br />
*Firefox 54 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-06-15]<br />
*Firefox 53 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-04-20] - mysteriously translated to Russian :)<br />
*Firefox 52 SUMO Day [https://public.etherpad-mozilla.org/p/sumo-day-2017-03-09]<br />
*Firefox 51 SUMO Day <br />
*Firefox 50 SUMO Day [https://public.etherpad-mozilla.org/p/social-sumo-day-2016-11-17]<br />
*SUMO Day 48 - Results [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=Support:Sprint/Firefox_63_SUMO_Day&diff=1202762Support:Sprint/Firefox 63 SUMO Day2018-10-22T22:16:04Z<p>Rmcguigan: ++social and support updates</p>
<hr />
<div>Hi, Olá, Hola! Welcome! Bem-vindo! Bienvenue, Vítejte, Welkom, Wolkom<br />
Добро пожаловать, よ う こ そ, herzlich willkommen <br />
*Hello in your language<br />
*Olá! Bem-vindo! (por favor, não traduza a PAD)<br />
*Hola Bienvenidos<br />
*Dia dhaoibh <br />
*G'Day mate!<br />
*Annyeonghaseyo!<br />
*வனக்கம்<br />
*Szép napot!<br />
<br />
'''You have made it to a SUMO Day! Good for you, we love to have you. Today we will be focusing on answering questions in Twitter and in the support.mozilla.org forums.''' There are some partner forums that you may also be familiar with. Please feel free to join in IRC and Telegram to talk about some of the questions that you need more help on. <br />
<br />
If it is your first time volunteering for support, we recommend that you sign up for a support.mozilla.org account and saying hello in the contributor forums after reading the "Quickstart Guide". All of the information on how to research, the guidelines and some of the basic common responses will be in that article in the forums. <br />
<br />
''In the meantime, if it is not your first time, please remember to join with the information below, then be sure to review some of the new content that has been prepared for you for this launch. Check out the instructions for participation in more detail below'' <br />
<br />
'''General Info on where to find the community:''' <br />
#Say hello to your other members and participants in these channels: <br />
#Watch the meeting live via Vidyo => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2<br />
#Live chat: irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo<br />
#Mozilla Slack if you are NDA'd https://wiki.mozilla.org/NDA-Slack/Etiquette-Guide<br />
<br />
=Firefox 63 SUMO Day=<br />
<br />
==Please sign up below or RSVP https://sumodayfirefox63.splashthat.com/: ==<br />
#guigs<br />
#Seburo<br />
#<br />
<br />
__TOC__<br />
<br />
<br />
<br />
==Get started by reading the Release Information==<br />
Read the udpates: https://www.mozilla.org/en-US/firefox/63.0/releasenotes/<br />
<br />
New content for this release:(Read some updates to the SUMO knowledge Base for this version)<br />
#https://support.mozilla.org/en-US/kb/content-blocking<br />
#https://support.mozilla.org/en-US/kb/report-breakage-due-blocking<br />
#https://support.mozilla.org/en-US/kb/tracking-protection <br />
#https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history<br />
#Updated insecure error codes: https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean <br />
#https://support.mozilla.org/en-US/kb/extension-recommendations <br />
<br />
Release threads: (Use this thread to report any bugs you file, or if you see an issue more than once (for duplicate questions from the same user just report it "Report Abuse" button))<br />
#https://support.mozilla.org/en-US/forums/contributors/713220?last=74953<br />
<br />
=Forum Help!=<br />
==Use these common issues and troubleshooting to get you started: ==<br />
#Firefox Safe Mode - http://mzl.la/1xKrE7R<br />
#Fix RAM issues - http://mzl.la/14BdXZg<br />
#Firefox Crashed? - http://mzl.la/1BAQHrD<br />
#Control if Firefox auto fills forms: http://mzl.la/1NT9rdB<br />
#Passwords are not saved http://mzl.la/1xKrEoj<br />
#Where is my history, bookmarks, session, passwords after the update? https://support.mozilla.org/en-US/kb/firefox-support-troubleshooting-guide<br />
<br />
++Ask for help from someone in IRC or in the Community Support Contributor Forum <br />
Get Started <br />
https://support.mozilla.org/en-US/kb/how-sign-and-answer-your-first-question<br />
https://support.mozilla.org/en-US/kb/customer-service-contributor-forum-skills<br />
Advanced<br />
https://support.mozilla.org/en-US/kb/how-answer-escalated-questions<br />
https://support.mozilla.org/en-US/kb/evaluating-solution-forum (check out examples)<br />
<br />
<br />
=Social Support Help=<br />
Find all of your information on how to get started here: https://support.mozilla.org/en-US/kb/social-support-guidelines<br />
Get added to the Telegram group or change the #sumo irc channel to #aoa to get in on the conversations. <br />
<br />
=Advanced Support Participation=<br />
++How to search to see if a bug exists++<br />
*search here https://bugzilla.mozilla.org/enter_bug.cgi?format=guided <br />
<br />
==How to file a good bug:==<br />
# https://wiki.mozilla.org/Good_first_bug <br />
#https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines <br />
#Triagers = direct contact to Emma Humphries - <br />
#Bug updates, <br />
##I think that may be this bug - please follow the bugzilla etiquette https://mzl.la/2E0NnOL before contribug to the bug, and see how to vote. <br />
##This may be a new issue, can you please file a bug with this bug help template https://mzl.la/2tJE58x, please let me know if you are having any trouble with finding the right component or person to CC. <br />
#Feature requests, <br />
##Now that is an interesting feature request, please also let the developers know here: https://mzl.la/1fgBjW6 <br />
<br />
==Help Needed: ==<br />
Case Triager questions for strategic problem solving: <br />
# Identifying the case and investigating if it is a bug by going through all the basic troubleshooting steps: safe mode, new profile, disabling 3rd party software, malware scan and clean reinstall<br />
# Gathering the exact, specific steps to reproduce the issue<br />
# Identifying it it happens on specific hardware, operating system, and or product version<br />
# If it works as expected, getting the exact information required for a feature enhancement is important this will take the form of a bug with "feature enhancement' as the description, or will be a feature request in the git repo of the mobile product (ios, android, focus and ?)<br />
# Before filing a bug, search if the bug already exists. (How to use Bugzilla's advanced search https://developer.mozilla.org/en-US/docs/Mozilla/QA/Searching_Bugzilla<br />
<br />
Break time suggestions: <br />
#Don't forget to laugh: http://binscorner.com/pages/1/15-jokes-to-leave-computer-tech-support-.html (seems out of order on 11-03).<br />
#Feel free to take a walk<br />
#Refill your water glass or your drink of choice<br />
#Spend time with a kitty or dog, or baby or partner <3<br />
#Share a joke or some music in the [https://support.mozilla.org/en-US/forums/off-topic Off Topic Forum]</div>Rmcguiganhttps://wiki.mozilla.org/index.php?title=WeeklyUpdates/2018-10-22&diff=1202748WeeklyUpdates/2018-10-222018-10-22T17:13:50Z<p>Rmcguigan: /* Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} */ ++sumo day event</p>
<hr />
<div><br />
{{WeeklyUpdateNav}}<br />
* Every Monday @ 11:00am Pacific Time (19:00 UTC) <br />
* Watch anonymously at https://air.mozila.org (all public webcasts)<br />
* AirMozilla live stream: https://mzl.la/project-meeting-2018-10-22 Issues? Please see the FAQ at https://mana.mozilla.org/wiki/display/AVSE/INXPO+SaaS+Webcasting+Application+FAQ.<br />
* Live streaming on Mozilla YouTube Channel: https://www.youtube.com/watch?v=Ui-Aej2Tenk<br />
* join irc.mozilla.org #airmozilla for backchannel discussion<br />
* Presenters only: Vidyo room "Brownbags". Do '''not''' use this room if you're not planning to speak. <br />
{{conf|8600}}<br />
** If you plan on presenting, please join the Vidyo BrownBags 20 minutes prior to the start of the meeting and announce to the A/V Technicians that you will be speaking so that they can confirm your Audio and Video.<br />
<br />
__TOC__<br />
<br />
= All-hands Status Meeting Agenda =<br />
<br />
Items in this section will be shared during the live all-hand status meeting.<br />
<br />
== Friends of Mozilla [[Image:Tree.gif|Friends of Mozilla]] ==<br />
<br />
== Upcoming Events ==<br />
<br />
=== This Week ===<br />
<br />
=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===<br />
<br />
=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===<br />
<br />
=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===<br />
*SUMO 2 Week SUMO Day Event kick off during the SUMO Community Meeting at 9AM PST in the SUMO Vidyo room<br />
**we are trying an new event site powered by splash. [sumodayfirefox63.splashthat.com Check out all the events this week and next] <br />
**First update your browser, sign up for support.mozilla.org and join in the fun helping answer support questions on twitter and support.mozilla.org.<br />
<br />
=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===<br />
'''* Women Startup Challenge in Paris''' including Mitchell Baker as a judge<br />
** Time & place: 17:00, at the [https://en.wikipedia.org/wiki/H%C3%B4tel_de_Ville,_Paris Paris Mayor's office] aka Hôtel de Ville <br />
** [https://blog.mozilla.org/blog/2018/07/18/mozilla-partners-with-women-who-tech-to-offer-startup-challenge-europe-award-for-privacy-transparency-accountability/ Blog post] + [https://www.eventbrite.com/e/women-startup-challenge-europe-cohosted-by-the-mayor-of-paris-office-tickets-50190623506 (free) invite]<br />
<br />
=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===<br />
*Mozilla Social Support Friday Meeting<br />
**SUMO Vidyo Room 9AM PST (connect information in the link below)<br />
**Get updates on the All Hands, SUMO Day and ask questions about open support issues from Firefox 63. Add your items to the agenda, all are welcome, newbies included> goo.gl/kYuZLx<br />
<br />
=== Saturday, {{#time:d F|{{SUBPAGENAME}} +5 days}} ===<br />
<br />
=== Sunday, {{#time:d F|{{SUBPAGENAME}} +6 days}} ===<br />
<br />
=== Next Week ===<br />
<br />
== Speakers ==<br />
<br />
The limit is '''3 minutes per topic'''. It's like a lightning talk, but don't feel that you have to have slides in order to make a presentation. If you plan on showing a video, you need to contact the Air Mozilla team before the day of the meeting or you will be deferred to the next week. The meeting is streamed in a 4:3 format in order to allow for split screen. If your slides are 16:9 "widescreen" format, please indicate in the "Sharing" column below.<br />
<br />
{| class="fullwidth-table wikitable"<br />
|-<br />
! [https://mozillians.org/u/USERNAME Presenter]<br />
! Title<br />
! Topic<br />
! Location<br />
! Sharing<br />
! Media<br />
! More Details<br />
|-<br />
| Who Are You?<br />
| What Do You Do?<br />
| What are you going to talk about?<br />
| Where are you presenting from? (Moz Space, your house, space)<br />
| Will you be sharing your screen? (yes/no, 4:3 or 16:9)<br />
| Links to slides or images you want displayed on screen<br />
| Link to where audience can find out more information<br />
|-<br />
| Asa Dotzler<br />
| Team Firefox<br />
| Weekly Firefox Update<br />
| MTV<br />
| no<br />
| na<br />
| [https://wiki.mozilla.org/Firefox/Roadmap/Updates#2018-10-22 2018-10-22]<br />
|-<br />
| Michael Van Kleeck<br />
| Enterprise Solutions Architect<br />
| The Weekly MinIT! <br />
| MozPDX<br />
| No<br />
| https://wiki.mozilla.org/IT/WeeklyMinIT<br />
| https://wiki.mozilla.org/IT/WeeklyMinIT<br />
|-<br />
| Jean-Yves Perrier<br />
| Program Manager, Dev Outreach<br />
| Applications for a new Tech Speaker cohort open<br />
| Remote<br />
| Yes (16/9 – regular mac)<br />
| https://docs.google.com/presentation/d/1J7zdWyKoS_4yBtfkvGAw1KEl2SOeqXmarjuiT-MRcmY/edit<br />
| https://discourse.mozilla.org/t/applications-for-joining-the-tech-speaker-program-2018/32685<br />
|-<br />
|}<br />
<br />
= Welcome! =<br />
<br />
Let's say hello to some new Mozillians! If you are not able to join the meeting live, you can add a link to a short video introducing yourself.<br />
<br />
{| class="fullwidth-table wikitable"<br />
|-<br />
! ''Who is being introduced?''<br />
! ''Who are you? (the introducer)''<br />
! ''Where are you doing the introduction?''<br />
! ''Where are they from?''<br />
! ''How will they be part of Mozilla?''<br />
|-<br />
<!-- Insert new rows here --><br />
|-<br />
| Their Name<br />
| Your Name<br />
| Intro location<br />
| Their Location<br />
| Their Role<br />
|-<br />
|}<br />
<br />
<br />
[[Category:Weekly Updates]]<br />
[[Category:Meeting Notes]]</div>Rmcguigan