QA/Talkback - Revision history

Samuelsidler: /* Related Pages on this Wiki */

2008-07-15T07:21:52Z

Related Pages on this Wiki

← Older revision		Revision as of 07:21, 15 July 2008
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	* [[QA/Talkback/Developing Crash Testcases]]		* [[QA/Talkback/Developing Crash Testcases]]
	* [[QA/Talkback/Build IDs]]		* [[QA/Talkback/Build IDs]]
			* [https://intranet.mozilla.org/Talkback/Datafile_Log Datafile Log] (a list of new datafiles we've added)

	== Talkback FAQ ==		== Talkback FAQ ==

Myles7897: /* Getting an Incident Id */

2008-03-18T04:18:39Z

Getting an Incident Id

← Older revision		Revision as of 04:18, 18 March 2008
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	Firefox /Applications/Firefox.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/Talkback.app		Firefox /Applications/Firefox.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/Talkback.app
	Thunderbird /Applications/Thunderbird.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/Talkback.app		Thunderbird /Applications/Thunderbird.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/Talkback.app
	Mozilla Suite /Applications/Mozilla.app/Contents/MacOS/components/Talkback.app		Mozilla Suite /Applications/Mozilla.app/Contents/MacOS/components/Talkback.app

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	Firefox /usr/local/firefox/extensions/talkback@mozilla.org/components/talkback/talkback		Firefox /usr/local/firefox/extensions/talkback@mozilla.org/components/talkback/talkback
	Thunderbird /usr/local/thunderbird/extensions/talkback@mozilla.org/components/talkback/talkback		Thunderbird /usr/local/thunderbird/extensions/talkback@mozilla.org/components/talkback/talkback
	SeaMonkey (1.5a or earlier) /usr/local/seamonkey/components/talkback/talkback		SeaMonkey (1.5a or earlier) /usr/local/seamonkey/components/talkback/talkback

	== Talkback Infrastructure ==		== Talkback Infrastructure ==

Myles7897: /* Getting an Incident Id */

2008-03-18T04:17:25Z

Getting an Incident Id

← Older revision		Revision as of 04:17, 18 March 2008
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	How to find your incident id:		How to find your incident id:
	*'''Find out where Talkback is installed.'''		*'''Find out where Talkback is installed.'''
	**Windows		Windows
	Program Location		Program Location

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	Mozilla Suite C:\Program Files\mozilla.org\Mozilla\components\talkback.exe		Mozilla Suite C:\Program Files\mozilla.org\Mozilla\components\talkback.exe

	**Mac OSX		Mac OSX

	Program Location		Program Location

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	Mozilla Suite /Applications/Mozilla.app/Contents/MacOS/components/Talkback.app		Mozilla Suite /Applications/Mozilla.app/Contents/MacOS/components/Talkback.app

	**Linux		Linux
	Program Location		Program Location

Myles7897 at 04:16, 18 March 2008

2008-03-18T04:16:36Z

← Older revision		Revision as of 04:16, 18 March 2008
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	The [[QA/Talkback/Working With Crash Bugs\|Working With Crash Bugs]] page discusses how to approach crash bug and gather useful information from them. It goes into detail on appropriate methods for extracting crash logs as well as determining what might be causing the crash.		The [[QA/Talkback/Working With Crash Bugs\|Working With Crash Bugs]] page discusses how to approach crash bug and gather useful information from them. It goes into detail on appropriate methods for extracting crash logs as well as determining what might be causing the crash.

	==~~= This should be moved later =~~==		==Getting an Incident Id==
	*'''~~How to look up your own crash incidents~~.'''		How to find your incident id:
	** ~~In order to submit crash incidents, you must first have Talkback installed with your Mozilla product. That is done one of two ways (I recommend #1):~~		*'''Find out where Talkback is installed.'''
	*** (1) Manually by running a custom install and checking the Quality Feedback Agent component.		**Windows
	*** (2) Automatically with a standard install, which will install Talkback everytime on Linux and Mac, and 20% of the time on Windows.		Program Location
	** Each crash submitted will have a unique Talkback Incident ID, and all of these are logged by the Talkback Client. ~~You can see a list of your crashes by running~~ talkback.exe ~~in the following locations:~~
	*** Windows - C:\Program Files\Mozilla ~~Firefox~~\extensions\talkback@mozilla.org\components		Firefox C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components\talkback.exe
	*** Linux - /~~firefox~~/extensions/talkback@mozilla.org/components/talkback/		Thunderbird C:\Program Files\Mozilla Thunderbird\extensions\talkback@mozilla.org\components\talkback.exe
	*** Mac -		Mozilla Suite C:\Program Files\mozilla.org\Mozilla\components\talkback.exe
	** From the Talkback Client window, you can grab any Incident ID (I know copy/~~paste works on Windows) and look it up with [http:~~//talkback~~-public~~.mozilla.org/talkback/~~fastfind.jsp Talkback FastFind]~~.
			**Mac OSX

			Program Location

			Firefox /Applications/Firefox.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/Talkback.app
			Thunderbird /Applications/Thunderbird.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/Talkback.app
			Mozilla Suite /Applications/Mozilla.app/Contents/MacOS/components/Talkback.app

			**Linux
			Program Location

			Firefox /usr/local/firefox/extensions/talkback@mozilla.org/components/talkback/talkback
			Thunderbird /usr/local/thunderbird/extensions/talkback@mozilla.org/components/talkback/talkback
			SeaMonkey (1.5a or earlier) /usr/local/seamonkey/components/talkback/talkback

	== Talkback Infrastructure ==		== Talkback Infrastructure ==
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	* [http://kb.mozillazine.org/Talkback MozillaZine Talkback page]		* [http://kb.mozillazine.org/Talkback MozillaZine Talkback page]
	* [http://www.mozilla.org/quality/qfa.html mozilla.org Talkback page]		* [http://www.mozilla.org/quality/qfa.html mozilla.org Talkback page]

			==External Links==
			[http://kb.mozillazine.org/MozillaZine Knowledge Base - Talkback]

Samuelsidler: /* Related Pages on this Wiki */

2007-11-16T01:05:14Z

Related Pages on this Wiki

← Older revision		Revision as of 01:05, 16 November 2007
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	* [[QA/Talkback/Metrics]]		* [[QA/Talkback/Metrics]]
	* [[QA/Talkback/Developing Crash Testcases]]		* [[QA/Talkback/Developing Crash Testcases]]
			* [[QA/Talkback/Build IDs]]

	== Talkback FAQ ==		== Talkback FAQ ==

Samuelsidler at 04:06, 15 November 2007

2007-11-15T04:06:29Z

← Older revision		Revision as of 04:06, 15 November 2007
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	<small>[[~~MozillaQualityAssurance:Home Page~~\|« QA Home Page]]</small>		<small>[[QA\|« QA Home Page]]</small>

	''Maintained by [[User:Samuelsidler\|Samuel Sidler]]''		''Maintained by [[User:Samuelsidler\|Samuel Sidler]]''
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	For more information about the following pages, please read their descriptions below.		For more information about the following pages, please read their descriptions below.

	* [[QA:Talkback:FAQ]]		* [[QA/Talkback/FAQ]]
	* [[~~Mozilla_QA_Community:Bug_Day~~\|Bug Days]]		* [[QA/Community/Bug Day\|Bug Days]]
	* [[QA:Talkback:Working With Crash Bugs]]		* [[QA/Talkback/Working With Crash Bugs]]
	* [[QA:Talkback:Reproducing Crash Bugs]]		* [[QA/Talkback/Reproducing Crash Bugs]]
	* [[QA:Talkback:Topcrash Analysis]]		* [[QA/Talkback/Topcrash Analysis]]
	* [[QA:Talkback:Metrics]]		* [[QA/Talkback/Metrics]]
	* [[QA:Talkback:Developing Crash Testcases]]		* [[QA/Talkback/Developing Crash Testcases]]

	== Talkback FAQ ==		== Talkback FAQ ==
	The [[QA:Talkback:FAQ\|Talkback FAQ]] is a grouping of frequently asked questions about talkback. A few of the questions were asked on the a blog post: [http://weblogs.mozillazine.org/qa/archives/2006/01/calling_all_crashers.html Calling All Crashers (January 24, 2006)].		The [[QA/Talkback/FAQ\|Talkback FAQ]] is a grouping of frequently asked questions about talkback. A few of the questions were asked on the a blog post: [http://weblogs.mozillazine.org/qa/archives/2006/01/calling_all_crashers.html Calling All Crashers (January 24, 2006)].

	== [[~~Mozilla_QA_Community:Bug_Day~~\|Bug Days]] ==		== [[QA/Community/Bug Day\|Bug Days]] ==
	Periodically, during our weekly Bug Days, we'll focus on crash bugs. These bugs are often reported to Bugzilla without much information beyond "I crash". The following documents are meant to help with dealing with bugs which crash.		Periodically, during our weekly Bug Days, we'll focus on crash bugs. These bugs are often reported to Bugzilla without much information beyond "I crash". The following documents are meant to help with dealing with bugs which crash.

	* [[QA:Talkback:Working With Crash Bugs\|Working With Crash Bugs]]		* [[QA/Talkback/Working With Crash Bugs\|Working With Crash Bugs]]
	* [[QA:Talkback:Reproducing Crash Bugs\|Reproducing crash bugs]] with the help of Talkback reports		* [[QA/Talkback/Reproducing Crash Bugs\|Reproducing crash bugs]] with the help of Talkback reports
	* [[QA:Talkback:Topcrash Analysis\|Topcrash Analysis]]		* [[QA/Talkback/Topcrash Analysis\|Topcrash Analysis]]
	* [[QA:Talkback:Developing Crash Testcases\|Developing Crash Testcases]]		* [[QA/Talkback/Developing Crash Testcases\|Developing Crash Testcases]]

	== Crash Analysis ==		== Crash Analysis ==
	There are two kinds of crash analysis that we do on a regular basis: topcrash analysis and analysis of individual reports.		There are two kinds of crash analysis that we do on a regular basis: topcrash analysis and analysis of individual reports.

	Our [[QA:Talkback:Topcrash Analysis\|Topcrash Analysis]] page gives basics on where to go to look at reports, what's available, and how to log a topcrash bug. Additionally, we create various metrics based on our analysis of topcrashers and publish them here. The [[QA:Talkback:Metrics\|Metrics]] page has more information.		Our [[QA/Talkback/Topcrash Analysis\|Topcrash Analysis]] page gives basics on where to go to look at reports, what's available, and how to log a topcrash bug. Additionally, we create various metrics based on our analysis of topcrashers and publish them here. The [[QA/Talkback/Metrics\|Metrics]] page has more information.

	The [[QA~~:Talback:~~Working With Crash Bugs\|Working With Crash Bugs]] page discusses how to approach crash bug and gather useful information from them. It goes into detail on appropriate methods for extracting crash logs as well as determining what might be causing the crash.		The [[QA/Talkback/Working With Crash Bugs\|Working With Crash Bugs]] page discusses how to approach crash bug and gather useful information from them. It goes into detail on appropriate methods for extracting crash logs as well as determining what might be causing the crash.

	=== This should be moved later ===		=== This should be moved later ===

Samuelsidler: QA:Talkback moved to QA/Talkback: Great QA move of 2007.

2007-11-15T03:51:44Z

QA:Talkback moved to QA/Talkback: Great QA move of 2007.

← Older revision	Revision as of 03:51, 15 November 2007
(No difference)

Samuelsidler at 21:50, 23 September 2007

2007-09-23T21:50:25Z

← Older revision		Revision as of 21:50, 23 September 2007
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			<small>[[MozillaQualityAssurance:Home Page\|« QA Home Page]]</small>

	''Maintained by [[User:Samuelsidler\|Samuel Sidler]]''		''Maintained by [[User:Samuelsidler\|Samuel Sidler]]''

Samuelsidler at 09:09, 21 September 2007

2007-09-21T09:09:24Z

← Older revision		Revision as of 09:09, 21 September 2007
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			''Maintained by [[User:Samuelsidler\|Samuel Sidler]]''

	== What is Talkback? ==		== What is Talkback? ==
	Talkback is the crash reporting tool that's built-in to many Mozilla projects on the 1.8 branch. This includes Firefox 2.0.0.x, Thunderbird 2.0.0.x, and Camino 1.5.x. "Talkback" includes the [http://kb.mozillazine.org/Quality_Feedback_Agent Quality Feedback Agent], an application shipped within the aforementioned products, as well as the server-side [http://talkback-public.mozilla.org/search/start.jsp Talkback reporting tool].		Talkback is the crash reporting tool that's built-in to many Mozilla projects on the 1.8 branch. This includes Firefox 2.0.0.x, Thunderbird 2.0.0.x, and Camino 1.5.x. "Talkback" includes the [http://kb.mozillazine.org/Quality_Feedback_Agent Quality Feedback Agent], an application shipped within the aforementioned products, as well as the server-side [http://talkback-public.mozilla.org/search/start.jsp Talkback reporting tool].
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	*** Mac -		*** Mac -
	** From the Talkback Client window, you can grab any Incident ID (I know copy/paste works on Windows) and look it up with [http://talkback-public.mozilla.org/talkback/fastfind.jsp Talkback FastFind].		** From the Talkback Client window, you can grab any Incident ID (I know copy/paste works on Windows) and look it up with [http://talkback-public.mozilla.org/talkback/fastfind.jsp Talkback FastFind].

			== Talkback Infrastructure ==
			We hope to detail information about the Talkback infrastructure here.

	== Talkback Archive ==		== Talkback Archive ==
			These pages are still useful, but we're hoping to either update them or, at the least, base Breakpad documents on them.

	* [http://kb.mozillazine.org/Talkback MozillaZine Talkback page]		* [http://kb.mozillazine.org/Talkback MozillaZine Talkback page]
	* [http://www.mozilla.org/quality/qfa.html mozilla.org Talkback page]		* [http://www.mozilla.org/quality/qfa.html mozilla.org Talkback page]

	~~== Talkback Infrastructure ==~~
	~~We hope to detail information about the Talkback infrastructure here.~~

Samuelsidler at 05:57, 21 September 2007

2007-09-21T05:57:12Z

← Older revision		Revision as of 05:57, 21 September 2007
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	* [[QA:Talkback:Topcrash Analysis]]		* [[QA:Talkback:Topcrash Analysis]]
	* [[QA:Talkback:Metrics]]		* [[QA:Talkback:Metrics]]
			* [[QA:Talkback:Developing Crash Testcases]]

	== Talkback FAQ ==		== Talkback FAQ ==
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	* [[QA:Talkback:Reproducing Crash Bugs\|Reproducing crash bugs]] with the help of Talkback reports		* [[QA:Talkback:Reproducing Crash Bugs\|Reproducing crash bugs]] with the help of Talkback reports
	* [[QA:Talkback:Topcrash Analysis\|Topcrash Analysis]]		* [[QA:Talkback:Topcrash Analysis\|Topcrash Analysis]]
	* Developing Crash Testcases		* [[QA:Talkback:Developing Crash Testcases\|Developing Crash Testcases]]

	== Crash Analysis ==		== Crash Analysis ==