Support/Weekly Meetings/Agenda 2023-08-16 - Revision history

Alice Wyman: /* PRODUCT UPDATES */ Firefox Full Page Translation feature

2023-08-22T18:45:50Z

PRODUCT UPDATES: Firefox Full Page Translation feature

← Older revision		Revision as of 18:45, 22 August 2023
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	Desktop V117 (Aug 29)		Desktop V117 (Aug 29)
	* Full Page ~~Translations~~		* [https://support.mozilla.org/en-US/kb/website-translation Firefox Full Page Translation] feature ([https://bugzilla.mozilla.org/show_bug.cgi?id=1846025 bug 1846025])
	* Expand recently closed tabs to include all windows		* Expand recently closed tabs to include all windows

DanielNL: fixed contributors URLs, they mistakingly had "|"-character at end of the URLs

2023-08-22T16:53:51Z

fixed contributors URLs, they mistakingly had "|"-character at end of the URLs

← Older revision		Revision as of 16:53, 22 August 2023
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	(Please link to their profile and the reason for the mention)		(Please link to their profile and the reason for the mention)
	# Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.		# Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.
	# Thanks to [https://support.mozilla.org/en-US/user/jscher2000\| Jscher2000], [https://support.mozilla.org/en-US/user/dannycolin/\| Danny Colin], [https://support.mozilla.org/en-US/user/plwt/\| Paul], [https://support.mozilla.org/en-US/user/jonzn4SUSE/\| jonzn4SUSE], [https://support.mozilla.org/en-US/user/Dan2023/\| Dan], [https://support.mozilla.org/en-US/user/TyDraniu/\| TyDraniu], and [https://support.mozilla.org/en-US/user/zulqarnainjabbar99/\| Zulqarnainjabbar99] for your input on my thread about [https://support.mozilla.org/en-US/forums/contributors/716423?page=1\| UX Pain points] leading to users leaving Firefox in the first 30 days.		# Thanks to [https://support.mozilla.org/en-US/user/jscher2000 Jscher2000], [https://support.mozilla.org/en-US/user/dannycolin/ Danny Colin], [https://support.mozilla.org/en-US/user/plwt/ Paul], [https://support.mozilla.org/en-US/user/jonzn4SUSE/ jonzn4SUSE], [https://support.mozilla.org/en-US/user/Dan2023/ Dan], [https://support.mozilla.org/en-US/user/TyDraniu/ TyDraniu], and [https://support.mozilla.org/en-US/user/zulqarnainjabbar99/ Zulqarnainjabbar99] for your input on my thread about [https://support.mozilla.org/en-US/forums/contributors/716423?page=1\| UX Pain points] leading to users leaving Firefox in the first 30 days.

	== AGENDA ==		== AGENDA ==

Alice Wyman: /* KNOWLEDGE BASE AND LOCALIZATION */ link to related discussion on "Edit Article Metadata" for KB reviewers

2023-08-16T23:46:26Z

KNOWLEDGE BASE AND LOCALIZATION: link to related discussion on "Edit Article Metadata" for KB reviewers

← Older revision		Revision as of 23:46, 16 August 2023
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	==== KNOWLEDGE BASE AND LOCALIZATION====		==== KNOWLEDGE BASE AND LOCALIZATION====
	# Updates to the "Edit Article Metadata" link when localizing KB articles		# Updates to the "Edit Article Metadata" link when localizing KB articles
	#		#* [https://support.mozilla.org/en-US/kb/edit-knowledge-base-article/discuss/11612 Related discussion] on "Edit Article Metadata" for KB reviewers

	==== SUPPORT FORUM ====		==== SUPPORT FORUM ====

JR Johnson: /* PARTICIPANTS */ updates

2023-08-16T17:12:25Z

PARTICIPANTS: updates

← Older revision		Revision as of 17:12, 16 August 2023
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	* [https://support.mozilla.org/en-US/user/aparise/ Abby]		* [https://support.mozilla.org/en-US/user/aparise/ Abby]
	* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]		* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]
			* Lucas
			* Josh
			* Smith

	===CONTRIBUTORS SHOUTOUT===		===CONTRIBUTORS SHOUTOUT===

Rolandtb: /* PRODUCT UPDATES */ https://wiki.mozilla.org/Thunderbird/Support/TB115.0SupportIssues

2023-08-16T16:16:52Z

PRODUCT UPDATES: https://wiki.mozilla.org/Thunderbird/Support/TB115.0SupportIssues

← Older revision		Revision as of 16:16, 16 August 2023
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	Pocket		Pocket
	* Pocket Account to FxAccount migration (Aug 16th)		* Pocket Account to FxAccount migration (Aug 16th)

			Thunderbird
			* Thunderbird 115 is rolling out fine so far. Please check out the contributor forum thread, [https://support.mozilla.org/en-US/forums/contributors/716419 thread 716419], and the [https://wiki.mozilla.org/Thunderbird/Support/TB115.0SupportIssues Thunderbird 115 support report].

Rolandtb: /* PARTICIPANTS */ https://support.mozilla.org/en-US/user/rtanglao/

2023-08-16T16:10:42Z

PARTICIPANTS: https://support.mozilla.org/en-US/user/rtanglao/

← Older revision		Revision as of 16:10, 16 August 2023
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	* [https://support.mozilla.org/en-US/user/SUMOsJR JR]		* [https://support.mozilla.org/en-US/user/SUMOsJR JR]
	* [https://support.mozilla.org/en-US/user/aparise/ Abby]		* [https://support.mozilla.org/en-US/user/aparise/ Abby]
			* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]

	===CONTRIBUTORS SHOUTOUT===		===CONTRIBUTORS SHOUTOUT===

Ghostinhershell: /* PRODUCT UPDATES */

2023-08-16T16:08:23Z

PRODUCT UPDATES

← Older revision		Revision as of 16:08, 16 August 2023
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	=== PRODUCT UPDATES ===		=== PRODUCT UPDATES ===
	Check out the weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with JR ~~Johnson~~ if you have any questions about whats upcoming.		Check out the weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming.

	Desktop V117 (Aug 29)		Desktop V117 (Aug 29)

Ghostinhershell: /* SUPPORT FORUM */

2023-08-16T16:02:08Z

SUPPORT FORUM

← Older revision		Revision as of 16:02, 16 August 2023
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	==== SUPPORT FORUM ====		==== SUPPORT FORUM ====
			#

	==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====		==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====

Ghostinhershell: /* SOCIAL SUPPORT & MOBILE STORE SUPPORT */

2023-08-16T16:01:56Z

SOCIAL SUPPORT & MOBILE STORE SUPPORT

← Older revision		Revision as of 16:01, 16 August 2023
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	==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====		==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====
	# Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English.		#
	#

	==== DECISIONS AND ACTION ITEMS ====		==== DECISIONS AND ACTION ITEMS ====

Ghostinhershell: /* SUPPORT FORUM */

2023-08-16T16:01:24Z

SUPPORT FORUM

← Older revision		Revision as of 16:01, 16 August 2023
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	==== SUPPORT FORUM ====		==== SUPPORT FORUM ====
	~~# [Ongoing project] Premium product escalation process~~
	#

	==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====		==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====