Support/Weekly Meetings/Notes 2012-01-23 - Revision history

Cilias: /* UX */

2012-01-29T02:57:23Z

← Older revision		Revision as of 02:57, 29 January 2012
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	== UX ==		== UX ==
	* Susan started interviewing staff		* Susan started interviewing staff for [[Support/Goals/findability-and-browsability\|Findability and browsability]]
	** a lot of analysis being done		** a lot of analysis being done
	** site map being worked on by Kadir and Bram		** site map being worked on by Kadir and Bram
	** need to do a work session soon to synthesis data ~~inot~~ presentation for the whole team.		** need to do a work session soon to synthesis data into presentation for the whole team.

	* Bram started putting the most important tasks into an app that allows us to test our navigation.		* Bram started putting the most important tasks into an app that allows us to test our navigation.

2012-01-27T06:45:40Z

Roundtable

← Older revision		Revision as of 06:45, 27 January 2012
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	* [https://wiki.mozilla.org/Talk:Support/Firefox_Features/Clean_up_user_profile Firefox reset feature] (this doesn't really have a name) initial implementation may make Firefox 12.		* [https://wiki.mozilla.org/Talk:Support/Firefox_Features/Clean_up_user_profile Firefox reset feature] (this doesn't really have a name) initial implementation may make Firefox 12.
	* Idea to change home page of SUMO for one day to see if we can limit duplicate posts? [Michelle]		* Idea to change home page of SUMO for one day to see if we can limit duplicate posts? [Michelle]
	** Please give feedback in ~~the~~ forums.		** Please give feedback in this [https://support.mozilla.org/en-US/forums/contributors/708117?last=44829 forum thread].

	== Firefox Status Update ==		== Firefox Status Update ==

2012-01-27T02:56:19Z

Live Chat

← Older revision		Revision as of 02:56, 27 January 2012
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	== Live Chat ==		== Live Chat ==
	* We need to remove all references to Live Chat from SUMO		* We need to remove all references to Live Chat from SUMO
			** there may also be links to live chat in marketing pages. Cww to look at the referrers to live chat pages are.

	==Chat Log==		==Chat Log==

2012-01-27T02:54:20Z

Support Forum

← Older revision		Revision as of 02:54, 27 January 2012
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	== Support Forum ==		== Support Forum ==
			* SUMO day was fun. No numbers yet.

	== Live Chat ==		== Live Chat ==

2012-01-27T02:51:50Z

Sync

← Older revision		Revision as of 02:51, 27 January 2012
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	* Browser ID log-in on the works. Updates soon.		* Browser ID log-in on the works. Updates soon.
	* Ibai to update Michael on the status of sync for Firefox 10 ESR.		* Ibai to update Michael on the status of sync for Firefox 10 ESR.
			** ESR may not support Sync.

	=== Marketplace ===		=== Marketplace ===

2012-01-27T02:47:31Z

Knowledge Base

← Older revision		Revision as of 02:47, 27 January 2012
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	*We have three weeks left to [https://wiki.mozilla.org/Firefox/Flight_Tracking#Firefox_11 track] and update articles for Firefox 11. '''[https://wiki.mozilla.org/Support/Goals/NativeUIdocs Mobile articles can use your help! Every single one will change.]'''		*We have three weeks left to [https://wiki.mozilla.org/Firefox/Flight_Tracking#Firefox_11 track] and update articles for Firefox 11. '''[https://wiki.mozilla.org/Support/Goals/NativeUIdocs Mobile articles can use your help! Every single one will change.]'''
	*[https://support.mozilla.org/en-US/forums/contributors/708096 KB Review Sprint] - Thursday, Jan 26th.		*[https://support.mozilla.org/en-US/forums/contributors/708096 KB Review Sprint] - Thursday, Jan 26th.
			** Goal is to reduce the number of articles waiting for review.

	== Mobile ==		== Mobile ==

2012-01-27T02:42:43Z

Metrics

← Older revision		Revision as of 02:42, 27 January 2012
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	*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO]		*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO]
	* We are getting complete logs by now again, we are going to collect logs for two weeks before we compare them to webtrends data to understand our webtrends numbers.		* We are getting complete logs by now again, we are going to collect logs for two weeks before we compare them to webtrends data to understand our webtrends numbers.
			* In the KB dashboard, articles visits are multiplying.
			** This was a result of the .com-->.org move. The new webtrends token is reporting visits at a much higher rate. Not sure why. Lets update on this next week.
	*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific]		*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific]

2012-01-27T02:32:51Z

Firefox Status Update

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	== Firefox Status Update ==		== Firefox Status Update ==
	Firefox 10: Jan 31st push scheduled.		Firefox 10: Jan 31st push scheduled.
			* Release engineering is still talking about how the current plan of not releasing to everyone at once is going to work. It's going to be a slow rollout.

	Major blockers at the moment: currently GC/CC pauses on mac (v. hard to repro in house); crash caused by malware (can't reproduce in house). We may ship with both. Flash 11 (latest version) isn't compatible with Firefox 10 and OSX 10.5 (maybe).		Major blockers at the moment: currently GC/CC pauses on mac (v. hard to repro in house); crash caused by malware (can't reproduce in house). We may ship with both. Flash 11 (latest version) isn't compatible with Firefox 10 and OSX 10.5 (maybe).
			* these could be 'latest issue' things that we'll need to document
			* details will be posted in the community forum before the release

	== Metrics ==		== Metrics ==

2012-01-27T02:17:42Z

Roundtable

← Older revision		Revision as of 02:17, 27 January 2012
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	'''Please add your comments, questions and updates here. '''		'''Please add your comments, questions and updates here. '''
	* discussion about [https://wiki.mozilla.org/Army_of_Awesome/Facebook Army of Awesome Facebook?] #Swarnava		* discussion about [https://wiki.mozilla.org/Army_of_Awesome/Facebook Army of Awesome Facebook?] #Swarnava
			** the Engagement team was complaining that whenever they posted on Facebook, the comments were filled with support traffic. The plan is to check in every few hours after a post, trying to answer some questions and point people to sumo.
			** we need Engagement team to tell us when they post.
			** Verdi asks can this be automated? We're not sure. Facebook platform is pretty limited in that way.
	** David to sync up with the engagement team to pick up the ball, again.		** David to sync up with the engagement team to pick up the ball, again.
	* [https://wiki.mozilla.org/Talk:Support/Firefox_Features/Clean_up_user_profile Firefox reset feature] (this doesn't really have a name) initial implementation may make Firefox 12.		* [https://wiki.mozilla.org/Talk:Support/Firefox_Features/Clean_up_user_profile Firefox reset feature] (this doesn't really have a name) initial implementation may make Firefox 12.

2012-01-27T01:47:55Z

← Older revision		Revision as of 01:47, 27 January 2012
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	== UX ==		== UX ==
	* Susan started interviewing staff		* Susan started interviewing staff
			** a lot of analysis being done
			** site map being worked on by Kadir and Bram
			** need to do a work session soon to synthesis data inot presentation for the whole team.

	* Bram started putting the most important tasks into an app that allows us to test our navigation.		* Bram started putting the most important tasks into an app that allows us to test our navigation.
			** Bram made a big spreadsheet of all pages on the site and where they link to. Combining that with what are the most important tasks that people do when they come to sumo.

	== Roundtable ==		== Roundtable ==