Thunderbird/StatusMeetings/2010-12-07/SupportAppendix - Revision history

Rtanglao: /* Get Satisfaction Detailed Report */

2010-12-07T06:25:27Z

Get Satisfaction Detailed Report

← Older revision		Revision as of 06:25, 7 December 2010
Line 8:		Line 8:
	#* 13,http://getsatisfaction.com/mozilla_messaging/topics/erroneous_no_new_messages_on_server_message_in_manual_check		#* 13,http://getsatisfaction.com/mozilla_messaging/topics/erroneous_no_new_messages_on_server_message_in_manual_check
	#* 11,http://getsatisfaction.com/mozilla_messaging/topics/weird_bug_e_mail_problem		#* 11,http://getsatisfaction.com/mozilla_messaging/topics/weird_bug_e_mail_problem
	# contributors - 58 matt_678579 of Australia (v); ; 9 rtanglao; 23, Wayne Mery of USA (v);18 rsx11m of USA (v); ~~14 david_bienvenu of USA; 80~~ chris ramsden aka xenos (v); 35 davro (v); ~~30 chrisrichard (v); 25~~ tanstaafl of usa (v) ([http://gist.github.com/190094 gethappykludged.rb])		# contributors - 86 matt_678579 of Australia (v); ; 21 rtanglao; 163, Wayne Mery of USA (v);11 rsx11m of USA (v); 120 chris ramsden aka xenos (v); 30 davro (v);7 tanstaafl of usa (v) ([http://gist.github.com/190094 gethappykludged.rb])
	# new contributors: ~~chrisrichard~~ - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable		# new contributors: none - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
	# new / closed topics Monday-Sunday: Mon 53/5, Tue 57/15, Wed 49/8, Thu 31/12, Fri 43/8, Sat 26/6, Sun 34/7 ([http://gist.github.com/196464 getNumCreatedNumResolved.rb])		# new / closed topics Monday-Sunday: Mon 49/9, Tue 68/18, Wed 64/15, Thu 68/12, Fri 58/11, Sat 36/11, Sun 19/2 ([http://gist.github.com/196464 getNumCreatedNumResolved.rb])

	== 20% projects ==		== 20% projects ==

Rtanglao: /* Get Satisfaction Detailed Report */

2010-12-07T06:07:16Z

Get Satisfaction Detailed Report

← Older revision		Revision as of 06:07, 7 December 2010
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	# sadness = 379/577 = 66% (last week:70%)		# sadness = 379/577 = 66% (last week:70%)
	# Top 5 active ([http://gist.github.com/326438 getactive.rb])		# Top 5 active ([http://gist.github.com/326438 getactive.rb])
	#* 12,http://getsatisfaction.com/mozilla_messaging/topics/~~lockdown_thunderbird~~		#* 14,http://getsatisfaction.com/mozilla_messaging/topics/tb_crashes_when_going_online
	#* 10,http://getsatisfaction.com/mozilla_messaging/topics/~~mail_account_setup_wizard~~		#* 14,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_make_all_images_show_up_in_my_incoming_messages
	#* 9,http://getsatisfaction.com/mozilla_messaging/topics/~~reading_thunderbird_mail_with_another_application~~		#* 14,http://getsatisfaction.com/mozilla_messaging/topics/reply_to_mail_messages_are_messing_up_w_multiple_accounts
	#* 9,http://getsatisfaction.com/mozilla_messaging/topics/~~thunderbird_displaying_unusual_characters~~		#* 13,http://getsatisfaction.com/mozilla_messaging/topics/erroneous_no_new_messages_on_server_message_in_manual_check
	#* 8,http://getsatisfaction.com/mozilla_messaging/topics/~~is_there_a_way_to_set_retention_policy_for_templates~~		#* 11,http://getsatisfaction.com/mozilla_messaging/topics/weird_bug_e_mail_problem
	# contributors - 58 matt_678579 of Australia (v); ; 9 rtanglao; 23, Wayne Mery of USA (v);18 rsx11m of USA (v); 14 david_bienvenu of USA; 80 chris ramsden aka xenos (v); 35 davro (v); 30 chrisrichard (v); 25 tanstaafl of usa (v) ([http://gist.github.com/190094 gethappykludged.rb])		# contributors - 58 matt_678579 of Australia (v); ; 9 rtanglao; 23, Wayne Mery of USA (v);18 rsx11m of USA (v); 14 david_bienvenu of USA; 80 chris ramsden aka xenos (v); 35 davro (v); 30 chrisrichard (v); 25 tanstaafl of usa (v) ([http://gist.github.com/190094 gethappykludged.rb])
	# new contributors: chrisrichard - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable		# new contributors: chrisrichard - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable

Rtanglao: Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 379/577 = 66% (last week:70%) # Top 5 active ([http://gist.github.com/326438 getactive.rb]) #* 12,..."

2010-12-07T05:54:25Z

Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 379/577 = 66% (last week:70%) # Top 5 active ([http://gist.github.com/326438 getactive.rb]) #* 12,..."

New page

== Get Satisfaction Detailed Report ==
(see stats graphic section)
# sadness = 379/577 = 66% (last week:70%)
# Top 5 active ([http://gist.github.com/326438 getactive.rb])
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/lockdown_thunderbird
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/mail_account_setup_wizard
#* 9,http://getsatisfaction.com/mozilla_messaging/topics/reading_thunderbird_mail_with_another_application
#* 9,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_displaying_unusual_characters
#* 8,http://getsatisfaction.com/mozilla_messaging/topics/is_there_a_way_to_set_retention_policy_for_templates
# contributors - 58 matt_678579 of Australia (v); ; 9 rtanglao; 23, Wayne Mery of USA (v);18 rsx11m of USA (v); 14 david_bienvenu of USA; 80 chris ramsden aka xenos (v); 35 davro (v); 30 chrisrichard (v); 25 tanstaafl of usa (v) ([http://gist.github.com/190094 gethappykludged.rb])
# new contributors: chrisrichard - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 53/5, Tue 57/15, Wed 49/8, Thu 31/12, Fri 43/8, Sat 26/6, Sun 34/7 ([http://gist.github.com/196464 getNumCreatedNumResolved.rb])

== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email roland AT mozillamessaging.com
# code store GS data in CouchDB ([http://gist.github.com/374231 preliminary JS code from James Burke, thanks!]) and in the future public open data base like FreeBase rather than reading every time to allow better reports from others & create real-time support dashboard: got couchDB or data visualization skills? want to help? email roland AT mozillamessaging.com

== GS Stats Graphic ==
[[File:29Nov-5Dec2010-Community_stats_for_Mozilla_Messaging.png|500px]]