Thunderbird/StatusMeetings/2011-07-26/SupportAppendix - Revision history

Rtanglao at 06:19, 9 August 2011

2011-08-09T06:19:42Z

← Older revision		Revision as of 06:19, 9 August 2011
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	== Get Satisfaction Detailed Report ==		== Get Satisfaction Detailed Report ==
	(see stats graphic section)		(see stats graphic section)
	# sadness = 746/990 =~~572~~% (1 week ago:76%) (not sure why it's up and down!)		# sadness = 746/990 =72% (1 week ago:76%) (not sure why it's up and down!)
	# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])		# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
	#* 50,http://getsatisfaction.com/mozilla_messaging/topics/updates_in_thunderbird_suck_kind_of		#* 50,http://getsatisfaction.com/mozilla_messaging/topics/updates_in_thunderbird_suck_kind_of

Rtanglao: /* Get Satisfaction Detailed Report */

2011-07-26T05:09:10Z

Get Satisfaction Detailed Report

← Older revision		Revision as of 05:09, 26 July 2011
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	== Get Satisfaction Detailed Report ==		== Get Satisfaction Detailed Report ==
	(see stats graphic section)		(see stats graphic section)
	# sadness = ~~715~~/~~6958~~ = 72% (1 week ago:75%) (not sure why it's up and down!)		# sadness = 746/990 =572% (1 week ago:76%) (not sure why it's up and down!)
	# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])		# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
	#* 12,http://getsatisfaction.com/mozilla_messaging/topics/~~fix_the_signature_separator_problem_please~~		#* 50,http://getsatisfaction.com/mozilla_messaging/topics/updates_in_thunderbird_suck_kind_of
	#* 10,http://getsatisfaction.com/mozilla_messaging/topics/~~thunderbird_empty_and_dead~~		#* 39,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_default_theme_on_windows_7_looks_like_a_pile_of_emesis
	#* 9,http://getsatisfaction.com/mozilla_messaging/topics/~~help_with_an_error_occurred_with_the_pop3_mail_server_mail_server_xx_xx_xx_xx_responded~~		#* 21,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_0_update
	#* 8,http://getsatisfaction.com/mozilla_messaging/topics/~~send_e_mail_to_a_group~~		#* 19,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_keeps_asking_me_to_compact_my_messages
	#* 8,http://getsatisfaction.com/mozilla_messaging/topics/~~spell_check-e3z7g~~		#* 16,http://getsatisfaction.com/mozilla_messaging/topics/v_5_0_crashes
	# contributors (v=volunteer contributor, thanks to all our volunteers!) - 88 matt_678579 of Australia (v); 31 Wayne Mery of USA (v);39 rsx11m of USA (v); 86 chris ramsden aka xenos (v); 11 elcameleon1 (v); 22 rtanglao ; 6 tanstaafl (v); 13 christ1 9v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])		#* 15,http://getsatisfaction.com/mozilla_messaging/topics/my_mail_program_wont_get_mail_says_inbox_is_full
	# new contributors: ~~"christ1" welcome!~~ always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable		# contributors (v=volunteer contributor, thanks to all our volunteers!) - 351 matt_678579 of Australia (v); 177 Wayne Mery of USA (v);15 rsx11m of USA (v); 75 chris ramsden aka xenos (v); 18 elcameleon1 (v); 15 rtanglao ; 5 tanstaafl (v); 80 christ1 (v);39 rob_1864031 (v) ; 21 jonathan_protzenko ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
	# new / closed topics Monday-Sunday: Mon ~~113~~/5, Tue ~~145~~/4, Wed ~~152~~/4, Thu ~~122~~/12, Fri ~~125~~/9, Sat 79/8, Sun 77/5([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])		# new contributors: none, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
			# new / closed topics Monday-Sunday: Mon 315/6, Tue 303/21, Wed 342/13, Thu 286/7, Fri 275/6, Sat 195/9, Sun 172/24([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

	== 20% projects ==		== 20% projects ==

Rtanglao: Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 715/6958 = 72% (1 week ago:75%) (not sure why it's up and down!) # Top 5 active ([https://github.c..."

2011-07-26T05:02:13Z

Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 715/6958 = 72% (1 week ago:75%) (not sure why it's up and down!) # Top 5 active ([https://github.c..."

New page

== Get Satisfaction Detailed Report ==
(see stats graphic section)
# sadness = 715/6958 = 72% (1 week ago:75%) (not sure why it's up and down!)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/fix_the_signature_separator_problem_please
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_empty_and_dead
#* 9,http://getsatisfaction.com/mozilla_messaging/topics/help_with_an_error_occurred_with_the_pop3_mail_server_mail_server_xx_xx_xx_xx_responded
#* 8,http://getsatisfaction.com/mozilla_messaging/topics/send_e_mail_to_a_group
#* 8,http://getsatisfaction.com/mozilla_messaging/topics/spell_check-e3z7g
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 88 matt_678579 of Australia (v); 31 Wayne Mery of USA (v);39 rsx11m of USA (v); 86 chris ramsden aka xenos (v); 11 elcameleon1 (v); 22 rtanglao ; 6 tanstaafl (v); 13 christ1 9v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: "christ1" welcome! always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 113/5, Tue 145/4, Wed 152/4, Thu 122/12, Fri 125/9, Sat 79/8, Sun 77/5([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

== GS Stats Graphic ==
[[File:18-24July2011-Community_stats_for_Mozilla_Messaging.png|500px]]