Thunderbird/StatusMeetings/2011-09-06/SupportAppendix - Revision history

Rtanglao: /* GS Stats Graphic */

2011-09-06T07:09:27Z

GS Stats Graphic

← Older revision		Revision as of 07:09, 6 September 2011
Line 17:		Line 17:

	== GS Stats Graphic ==		== GS Stats Graphic ==
	[[~~File:~~File:29August-4September2011Community_stats_for_Mozilla_Messaging.png\|500px]]		[[File:29August-4September2011Community_stats_for_Mozilla_Messaging.png\|500px]]

Rtanglao: /* Get Satisfaction Detailed Report */

2011-09-06T07:09:01Z

Get Satisfaction Detailed Report

← Older revision		Revision as of 07:09, 6 September 2011
Line 3:		Line 3:
	# sadness = 715/946 =76% (1 weeks ago:77%) (not sure why it's up and down!)		# sadness = 715/946 =76% (1 weeks ago:77%) (not sure why it's up and down!)
	# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])		# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
	#* 27,http://getsatisfaction.com/mozilla_messaging/topics/~~new_message_toolbar_removal~~		#* 20,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone
	#* 22,http://getsatisfaction.com/mozilla_messaging/topics/~~printing_multiple_messages~~		#* 14,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_make_my_tb_start_up_faster
	#* 21,http://getsatisfaction.com/mozilla_messaging/topics/~~printing_multiple_email_messages_in_thunderbird_6~~		#* 14,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_set_up_an_exchange_account_in_thunderbird
	#* 17,http://getsatisfaction.com/mozilla_messaging/topics/~~address_book_disappeared_all_my_addresses_are_gone~~		#* 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_keeps_freezing
	#* 15,http://getsatisfaction.com/mozilla_messaging/topics/~~thunderbird_6_is_slow~~		#* 10,http://getsatisfaction.com/mozilla_messaging/topics/rfc_5746_issue_v5_0_but_not_v3_1_7
	# contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); ~~138~~ Wayne Mery of USA (v);~~50 rsx11m~~ of USA (v); ~~131~~ chris ramsden aka xenos (v); 25 elcameleon1 (v); 13 jonathan_protzenko (v); 47 finitarry (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])		# contributors (v=volunteer contributor, thanks to all our volunteers!) - 108 matt_678579 of Australia (v); 195 Wayne Mery of USA (v);65 christ1 of USA (v); 52 chris ramsden aka xenos (v); 40 elcameleon1 (v); 9 jonathan_protzenko (v); 60 finitarry (v); 4 david_bienvenu ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
	# new contributors: ~~finitarry welcome~~!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable		# new contributors: none!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
	# new / closed topics Monday-Sunday: Mon ~~270~~/10, Tue ~~146~~/8, Wed ~~280~~/5, Thu ~~276~~/10, Fri ~~233~~/16, Sat ~~182~~/9, Sun ~~200~~/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])		# new / closed topics Monday-Sunday: Mon 279/22, Tue 310/12, Wed 361/11, Thu 361/11, Fri 301/9, Sat 181/9, Sun 208/12 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

	== 20% projects ==		== 20% projects ==

Rtanglao: Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 715/946 =76% (1 weeks ago:77%) (not sure why it's up and down!) # Top 5 active ([https://github.co..."

2011-09-06T07:03:25Z

Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 715/946 =76% (1 weeks ago:77%) (not sure why it's up and down!) # Top 5 active ([https://github.co..."

New page

== Get Satisfaction Detailed Report ==
(see stats graphic section)
# sadness = 715/946 =76% (1 weeks ago:77%) (not sure why it's up and down!)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 27,http://getsatisfaction.com/mozilla_messaging/topics/new_message_toolbar_removal
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_messages
#* 21,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_email_messages_in_thunderbird_6
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_is_slow
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); 138 Wayne Mery of USA (v);50 rsx11m of USA (v); 131 chris ramsden aka xenos (v); 25 elcameleon1 (v); 13 jonathan_protzenko (v); 47 finitarry (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: finitarry welcome!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 270/10, Tue 146/8, Wed 280/5, Thu 276/10, Fri 233/16, Sat 182/9, Sun 200/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

== GS Stats Graphic ==
[[File:File:29August-4September2011Community_stats_for_Mozilla_Messaging.png|500px]]