Thunderbird/StatusMeetings/2011-11-29/SupportAppendix - Revision history

Rtanglao: /* Get Satisfaction Detailed Report */

2011-11-28T23:56:07Z

Get Satisfaction Detailed Report

← Older revision		Revision as of 23:56, 28 November 2011
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	# contributors (v=volunteer contributor, thanks to all our volunteers!) - 109 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 149 sfhowes (v); 91 chrisramsden (v); 86 christ1 (v); 110 bernd_s (v); 36 san_2972983 (v); 8 elcameleon1 (v) ; 19 wayne_mery (v); 5 bwinton ; 20 finitarry (v); 8 jonathan_protzenko (v); 7 rtanglao; 111 anje_yelf (v); 44 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])		# contributors (v=volunteer contributor, thanks to all our volunteers!) - 109 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 149 sfhowes (v); 91 chrisramsden (v); 86 christ1 (v); 110 bernd_s (v); 36 san_2972983 (v); 8 elcameleon1 (v) ; 19 wayne_mery (v); 5 bwinton ; 20 finitarry (v); 8 jonathan_protzenko (v); 7 rtanglao; 111 anje_yelf (v); 44 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
	# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable		# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
	# new / closed topics Monday-Sunday: Mon ~~236~~/9, Tue ~~240~~/9, Wed ~~233~~/13, Thu ~~217~~/14, Fri ~~222~~/10, Sat ~~151~~/18, Sun ~~126~~/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])		# new / closed topics Monday-Sunday: Mon 183/7, Tue 207/5, Wed 188/5, Thu 164/4, Fri 118/10, Sat 115/1, Sun 118/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

	== 20% projects ==		== 20% projects ==

Rtanglao: /* Get Satisfaction Detailed Report */

2011-11-28T23:53:38Z

Get Satisfaction Detailed Report

← Older revision		Revision as of 23:53, 28 November 2011
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	#* 12,http://getsatisfaction.com/mozilla_messaging/topics/cant_see_the_folder_tree		#* 12,http://getsatisfaction.com/mozilla_messaging/topics/cant_see_the_folder_tree
	#* 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_start_i_shoulda_compacted		#* 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_start_i_shoulda_compacted
	# contributors (v=volunteer contributor, thanks to all our volunteers!) - 71 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);~~69 christ1~~ of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 14 rsx11m (v) ; ~~176~~ sfhowes (v); ~~101~~ chrisramsden (v); 86 christ1 (v); 35 bernd_s (v); 50 san_2972983 (v); 10 elcameleon1 (v) ; 81 wayne_mery (v); ~~8 ssitter (v)~~ ; 10 finitarry (v); 7 jonathan_protzenko (v); 9 rtanglao; 51 anje_yelf (v); ~~132~~ trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])		# contributors (v=volunteer contributor, thanks to all our volunteers!) - 109 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 149 sfhowes (v); 91 chrisramsden (v); 86 christ1 (v); 110 bernd_s (v); 36 san_2972983 (v); 8 elcameleon1 (v) ; 19 wayne_mery (v); 5 bwinton ; 20 finitarry (v); 8 jonathan_protzenko (v); 7 rtanglao; 111 anje_yelf (v); 44 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
	# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable		# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
	# new / closed topics Monday-Sunday: Mon 236/9, Tue 240/9, Wed 233/13, Thu 217/14, Fri 222/10, Sat 151/18, Sun 126/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])		# new / closed topics Monday-Sunday: Mon 236/9, Tue 240/9, Wed 233/13, Thu 217/14, Fri 222/10, Sat 151/18, Sun 126/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

Rtanglao: /* Get Satisfaction Detailed Report */

2011-11-28T23:48:01Z

Get Satisfaction Detailed Report

← Older revision		Revision as of 23:48, 28 November 2011
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	# sadness = 397/528 = 75% (1 week ago:73%)		# sadness = 397/528 = 75% (1 week ago:73%)
	# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])		# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
	#* 22,http://getsatisfaction.com/mozilla_messaging/topics/~~improvements_for_thunderbird_conversations~~		#* 18,http://getsatisfaction.com/mozilla_messaging/topics/setting_a_default_font_should_result_in_that_font_being_used_always
	#* 14,http://getsatisfaction.com/mozilla_messaging/topics/~~major_problems_with_thunderbird_8_i_think_beta_2~~		#* 15,http://getsatisfaction.com/mozilla_messaging/topics/email_attachments-1fu8ga
	#* 14,http://getsatisfaction.com/mozilla_messaging/topics/~~how_can_i_import_contacts_from_mac_4_11_to_pc_thunderbird_with_all_phone_numbers_intact~~		#* 13,http://getsatisfaction.com/mozilla_messaging/topics/font_in_email
	#* 13,http://getsatisfaction.com/mozilla_messaging/topics/~~deleting_mail_without_opening~~		#* 12,http://getsatisfaction.com/mozilla_messaging/topics/cant_see_the_folder_tree
	#* 13,http://getsatisfaction.com/mozilla_messaging/topics/~~contacts-ttx34~~		#* 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_start_i_shoulda_compacted
	# contributors (v=volunteer contributor, thanks to all our volunteers!) - 71 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 14 rsx11m (v) ; 176 sfhowes (v); 101 chrisramsden (v); 86 christ1 (v); 35 bernd_s (v); 50 san_2972983 (v); 10 elcameleon1 (v) ; 81 wayne_mery (v); 8 ssitter (v) ; 10 finitarry (v); 7 jonathan_protzenko (v); 9 rtanglao; 51 anje_yelf (v); 132 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])		# contributors (v=volunteer contributor, thanks to all our volunteers!) - 71 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 14 rsx11m (v) ; 176 sfhowes (v); 101 chrisramsden (v); 86 christ1 (v); 35 bernd_s (v); 50 san_2972983 (v); 10 elcameleon1 (v) ; 81 wayne_mery (v); 8 ssitter (v) ; 10 finitarry (v); 7 jonathan_protzenko (v); 9 rtanglao; 51 anje_yelf (v); 132 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
	# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable		# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable

Rtanglao: Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 397/528 = 75% (1 week ago:73%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge..."

2011-11-28T23:46:33Z

Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 397/528 = 75% (1 week ago:73%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge..."

New page

== Get Satisfaction Detailed Report ==
(see stats graphic section)
# sadness = 397/528 = 75% (1 week ago:73%)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/improvements_for_thunderbird_conversations
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/major_problems_with_thunderbird_8_i_think_beta_2
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_import_contacts_from_mac_4_11_to_pc_thunderbird_with_all_phone_numbers_intact
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/deleting_mail_without_opening
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/contacts-ttx34
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 71 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 14 rsx11m (v) ; 176 sfhowes (v); 101 chrisramsden (v); 86 christ1 (v); 35 bernd_s (v); 50 san_2972983 (v); 10 elcameleon1 (v) ; 81 wayne_mery (v); 8 ssitter (v) ; 10 finitarry (v); 7 jonathan_protzenko (v); 9 rtanglao; 51 anje_yelf (v); 132 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 236/9, Tue 240/9, Wed 233/13, Thu 217/14, Fri 222/10, Sat 151/18, Sun 126/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

== GS Stats Graphic ==
[[File:21-27NovemberGSThunderbirdSupportStats-2011-11-28_1513.png|500px]]