User:CF:Fx2 Hangs - Revision history

Tomme at 08:26, 27 June 2007

2007-06-27T08:26:36Z

← Older revision		Revision as of 08:26, 27 June 2007
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	[[User:CF\|CF]] 10:06, 12 November 2006 (PST)		[[User:CF\|CF]] 10:06, 12 November 2006 (PST)
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			From Tomme:

			My Firefox hangs for 10-20 seconds on every page load, 2-3 seconds after the page has rendered. Also hangs similarily during form entry. No differences on which web page. Have tried disable and uninstall every add-on and also tried to downgrade 2.0.0.3 and 2.0.0.2 without success. Runs on Vista 32bit.
			* [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB33504033K TB33504033K] , [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB33504014K TB33504014K], [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB33503988Z TB33503988Z] all produced with crash3.exe during page load freeze.

NThomas: 2nd report (crashing rather hanging)

2006-11-12T18:06:32Z

2nd report (crashing rather hanging)

@@ Line 23: / Line 23: @@
 * they ran out of steam here :-(
 [[User:CF|CF]] 14:47, 11 November 2006 (PST)
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NThomas at 22:47, 11 November 2006

2006-11-11T22:47:21Z

← Older revision		Revision as of 22:47, 11 November 2006
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	Feel free to add Talkback ID's, conversation summaries, speculation and so on below the line. Hopefully we can narrow it down enough to start to file a bug (or bugs).		Feel free to add Talkback ID's, conversation summaries, speculation and so on below the line. Hopefully we can narrow it down enough to start to file a bug (or bugs).
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	From [dMw]GhostMjr		From [dMw]GhostMjr:

	* Firefox hanging with 100% CPU after only using it for a couple of minutes		* Firefox 2 hanging with 100% CPU after only using it for a couple of minutes, hadn't had this problem with v1.5.
	* [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25858878Z TB25858878Z] [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25858774E TB25858774E] with TabMix Plus, Forecastfox, IE tab installed. Both Flash related (NPSWF32.dll) and short stacks.		* [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25858878Z TB25858878Z] [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25858774E TB25858774E] with TabMix Plus, Forecastfox, IE tab installed. Both Flash related (NPSWF32.dll) and short stacks.
	* [http://pastebin.mozilla.org/1333 about:plugins], Shockwave Flash 9.0 r16		* [http://pastebin.mozilla.org/1333 about:plugins], Shockwave Flash 9.0 r16 and many others installed.
	* removed ActiveX plugin, still hung - [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25859864Y TB25859864Y ], Flash again		* removed ActiveX plugin, still hung - [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25859864Y TB25859864Y ], Flash again
			* they ran out of steam here :-(
			[[User:CF\|CF]] 14:47, 11 November 2006 (PST)
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NThomas: First report

2006-11-11T22:40:43Z

First report

← Older revision		Revision as of 22:40, 11 November 2006
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	Feel free to add Talkback ID's, conversation summaries, speculation and so on below the line. Hopefully we can narrow it down enough to start to file a bug (or bugs).		Feel free to add Talkback ID's, conversation summaries, speculation and so on below the line. Hopefully we can narrow it down enough to start to file a bug (or bugs).
	----		----
			From [dMw]GhostMjr

			* Firefox hanging with 100% CPU after only using it for a couple of minutes
			* [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25858878Z TB25858878Z] [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25858774E TB25858774E] with TabMix Plus, Forecastfox, IE tab installed. Both Flash related (NPSWF32.dll) and short stacks.
			* [http://pastebin.mozilla.org/1333 about:plugins], Shockwave Flash 9.0 r16
			* removed ActiveX plugin, still hung - [http://talkback-public.mozilla.org/search/start.jsp?search=2&type=iid&id=TB25859864Y TB25859864Y ], Flash again

NThomas at 17:27, 9 November 2006

2006-11-09T17:27:36Z

← Older revision		Revision as of 17:27, 9 November 2006
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	There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. ~~As far as I know this is~~ a Windows problem, but that may just be that there are many more users on this OS, and there are no steps to reproduce.		There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. This also seems to be a Windows problem (but that may just be that there are many more users on this OS) and there are no steps to reproduce.

	To try to make some progress, the intrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.		To try to make some progress, the intrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.

NThomas at 17:26, 9 November 2006

2006-11-09T17:26:20Z

← Older revision		Revision as of 17:26, 9 November 2006
Line 1:		Line 1:
	There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. As far as I know this is a Windows problem, but that may just be that there are many more users on this OS, and ~~here~~ are no steps to reproduce.		There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. As far as I know this is a Windows problem, but that may just be that there are many more users on this OS, and there are no steps to reproduce.

	To try to make some progress, the intrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.		To try to make some progress, the intrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.

	~~<strong>NB: We are still testing crash3, please don't~~ use it ~~yet</strong>~~		The steps to use it are
			* download the [http://mook.moz.googlepages.com/crash3.exe pre-built binary] and save it to the harddisk (the Desktop is convenient)
	~~At the moment you would have to get a capable punter to~~
	* download the [http://mook.moz.googlepages.com/crash3.exe ~~Pre~~-built binary] and save it to the harddisk (the Desktop is convenient)
	* open it (double clicking will do)		* open it (double clicking will do)
	* confirm that it's attempting to kill the right application (firefox.exe)		* confirm that it's attempting to kill the right application (firefox.exe) and hit enter. Otherwise bail out with Control-C or by closing the DOS window
	* submit the ~~talkback~~ report		* submit the Talkback report
	* [http://kb.mozillazine.org/Talkback#Find_out_where_the_agent_is_installed open Talkback]		* [http://kb.mozillazine.org/Talkback#Find_out_where_the_agent_is_installed open Talkback] (if not the first time it has run)
	* copy the ID and paste it back to you		* copy the ID and paste it back to you

	<tt>crash3</tt> looks for the process/thread that is consuming CPU ~~and kills that~~, so we need to first ~~check~~ if ~~these are~~ CPU loaded hangs or zero/low CPU freezes.		<tt>crash3</tt> looks for the process/thread that is consuming more than 80% CPU, so we need to first verify if the person is suffering from CPU loaded hangs, or just zero/low CPU freezes.

	Feel free to add Talkback ID's, summaries, speculation and so on below the line~~, at least until~~ we narrow it down enough to file a bug (or bugs).		Feel free to add Talkback ID's, conversation summaries, speculation and so on below the line. Hopefully we can narrow it down enough to start to file a bug (or bugs).
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NThomas at 17:05, 9 November 2006

2006-11-09T17:05:19Z

← Older revision		Revision as of 17:05, 9 November 2006
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	To try to make some progress, the intrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.		To try to make some progress, the intrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.

			<strong>NB: We are still testing crash3, please don't use it yet</strong>

	At the moment you would have to get a capable punter to		At the moment you would have to get a capable punter to

NThomas at 16:46, 9 November 2006

2006-11-09T16:46:41Z

← Older revision		Revision as of 16:46, 9 November 2006
Line 1:		Line 1:
	There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. As far as I know this is a Windows problem, but that may just be that there are many more users on this OS, and here are no steps to reproduce.		There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. As far as I know this is a Windows problem, but that may just be that there are many more users on this OS, and here are no steps to reproduce.

	To try to make some progress, the ~~entrepid~~ Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.		To try to make some progress, the intrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.

	At the moment you would have to get a capable punter to		At the moment you would have to get a capable punter to
	* download the [http://mook.moz.googlepages.com/crash3.exe Pre-built binary] and save it to the harddisk (~~eg somewhere like C:\temp~~)		* download the [http://mook.moz.googlepages.com/crash3.exe Pre-built binary] and save it to the harddisk (the Desktop is convenient)
	* open it (double clicking will do)		* open it (double clicking will do)
	* confirm that it's attempting to kill the right application (firefox.exe)		* confirm that it's attempting to kill the right application (firefox.exe)

Mook: Sorry, I changed the app so you don't have to give a silly arg

2006-11-09T15:10:50Z

Sorry, I changed the app so you don't have to give a silly arg

← Older revision		Revision as of 15:10, 9 November 2006
Line 5:		Line 5:
	At the moment you would have to get a capable punter to		At the moment you would have to get a capable punter to
	* download the [http://mook.moz.googlepages.com/crash3.exe Pre-built binary] and save it to the harddisk (eg somewhere like C:\temp)		* download the [http://mook.moz.googlepages.com/crash3.exe Pre-built binary] and save it to the harddisk (eg somewhere like C:\temp)
	* open ~~a command window and cd into the dir where~~ it ~~is saved~~		* open it (double clicking will do)
	* ~~give~~ the ~~command <tt>crash3 %</tt>~~		* confirm that it's attempting to kill the right application (firefox.exe)
	* submit the talkback report		* submit the talkback report
	* [http://kb.mozillazine.org/Talkback#Find_out_where_the_agent_is_installed open Talkback]		* [http://kb.mozillazine.org/Talkback#Find_out_where_the_agent_is_installed open Talkback]

NThomas at 14:34, 9 November 2006

2006-11-09T14:34:02Z

← Older revision		Revision as of 14:34, 9 November 2006
Line 1:		Line 1:
	There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned anything, and the lack of Talkback data makes it pretty hard to debug. As far as I know this is a Windows problem, but that may just be that there are many more users on this OS, and here are no steps to reproduce.		There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. As far as I know this is a Windows problem, but that may just be that there are many more users on this OS, and here are no steps to reproduce.

	To try to make some progress, the entrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.		To try to make some progress, the entrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.

	At the moment you would have to get ~~the~~ punter to		At the moment you would have to get a capable punter to
	* download the [http://mook.moz.googlepages.com/crash3.exe Pre-built binary] and save it to the harddisk (eg somewhere like C:\temp)		* download the [http://mook.moz.googlepages.com/crash3.exe Pre-built binary] and save it to the harddisk (eg somewhere like C:\temp)
	* open a command window and cd into the dir where it is saved		* open a command window and cd into the dir where it is saved
Line 13:		Line 13:
	<tt>crash3</tt> looks for the process/thread that is consuming CPU and kills that, so we need to first check if these are CPU loaded hangs or zero/low CPU freezes.		<tt>crash3</tt> looks for the process/thread that is consuming CPU and kills that, so we need to first check if these are CPU loaded hangs or zero/low CPU freezes.

	Feel free to add Talkback ID's, summaries, speculation and so on ~~here~~, at least until we narrow it down enough to file a bug (or bugs).		Feel free to add Talkback ID's, summaries, speculation and so on below the line, at least until we narrow it down enough to file a bug (or bugs).
			----