SUMO Weekly Metrics: Difference between revisions
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'''Performance''' | '''Performance''' | ||
*Average article | *Average article quality ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Average article "problem solved" ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | |||
*Answered forum threads ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | *Answered forum threads ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Average forum thread answer time ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | *Average forum thread answer time ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
Revision as of 18:37, 8 November 2007
These are the metrics that we will collect and follow up on every week.
Participation
- Active KB contributors (bug 398606)
- Active forum contributors (bug 398606)
- Live chat contributors
- New registered contributors (bug 398606)
- Number of modified articles (bug 398606)
Performance
- Average article quality ratio (bug 398606)
- Average article "problem solved" ratio (bug 398606)
- Answered forum threads (bug 398606)
- Average forum thread answer time (bug 398606)
- Average live chat length (Live Chat requirement)
- Total live chat down time (Live Chat requirement)
Traffic
- Total sessions (Urchin)
- New forum threads (bug 398606)
- Answered thread ratio (bug 398606)
- KB page views (Urchin)
- Forum page views (Urchin)
- Live chats requested (Live Chat requirement)
- Live chats unanswered (Live Chat requirement)
- Bounce rate (Urchin)
- Average session length (Urchin)