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'''Sumo'''
'''Sumo'''
* Performance update
* Performance update
* Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]
** Memcache basically done, ready to test on staging
** Queries per page went down from 170 to 19!! (Was 270+ before laura, nelson and les started to work on perf)
** Still working on master/slave bug
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1 Weekly metrics]
* [http://www.spreadfirefox.com/screencastcontest Firefox Screencast Contest] launched
* [http://www.spreadfirefox.com/screencastcontest Firefox Screencast Contest] launched
* SUMO Day planning
* SUMO Day planning
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** Landing page
** Landing page
* Second draft of Contributor Home Page redesign [http://support.mozilla.com/en-US/kb/DRAFT+-+Contributor+Home+Page Draft][https://bugzilla.mozilla.org/show_bug.cgi?id=427564 bug]
* Second draft of Contributor Home Page redesign [http://support.mozilla.com/en-US/kb/DRAFT+-+Contributor+Home+Page Draft][https://bugzilla.mozilla.org/show_bug.cgi?id=427564 bug]
* [http://wiki.mozilla.org/Support:Search_Requirements Search requirements] reorganized. Need input on priorities or if there's anything important missing.


'''Knowledge Base'''
'''Knowledge Base'''
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** RC 1 is out. You can now add Firefox 3 screenshots to the knowledge base, if they are taken from RC 1.
** RC 1 is out. You can now add Firefox 3 screenshots to the knowledge base, if they are taken from RC 1.
** [http://support.mozilla.com/en-US/kb/Updating+articles+for+Firefox+3 Tracking page] for updating article text for Firefox 3. I'd like to have everything under "Articles that need updating" done this week.
** [http://support.mozilla.com/en-US/kb/Updating+articles+for+Firefox+3 Tracking page] for updating article text for Firefox 3. I'd like to have everything under "Articles that need updating" done this week.
** Articles on installing and importing shouldn't be updated just prior to release.
** Articles on installing and importing shouldn't be updated until just prior to release.
** We also need articles for Smart Location Bar [https://bugzilla.mozilla.org/show_bug.cgi?id=430678], Smart Bookmarks folders [https://bugzilla.mozilla.org/show_bug.cgi?id=433821], and Using webmail as your e-mail client [https://bugzilla.mozilla.org/show_bug.cgi?id=409026]. (Still unsure if we need a separate article for places.)
** We also need articles for Smart Location Bar [https://bugzilla.mozilla.org/show_bug.cgi?id=430678], Smart Bookmarks folders [https://bugzilla.mozilla.org/show_bug.cgi?id=433821], and Using webmail as your e-mail client [https://bugzilla.mozilla.org/show_bug.cgi?id=409026]. (Still unsure if we need a separate article for places.)
* Still getting responses to survey
* Still getting responses to survey
* Vundo trojan article discussion [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=44020&forumId=3 forum discussion][http://support.mozilla.com/en-US/kb/Firefox+cannot+load+certain+web+sites article in progress]. Should we have an article for this?


'''Forums'''
'''Forums'''
* Status?
* Another normal week stats-wise
* Would like to get at least [https://bugzilla.mozilla.org/show_bug.cgi?id=424617 List of threads I've posted in] (patch ready) for sumo day. Makes it easier for people to follow up on problems.


'''Live Chat'''
'''Live Chat'''
* Status?
* About 10 new sign-ups last week, not sure how many have stuck around
* Wait time in queue is really low, going to play with settings to try and get it higher
** Raise queue timeout limit to see if it's from people falling off the end then getting answered right away
** Possibly lower chat max to 3

Latest revision as of 17:35, 19 May 2008

Support » Weekly Meetings » 2008-05-19

Sumo

  • Performance update
    • Memcache basically done, ready to test on staging
    • Queries per page went down from 170 to 19!! (Was 270+ before laura, nelson and les started to work on perf)
    • Still working on master/slave bug
  • Weekly metrics
  • Firefox Screencast Contest launched
  • SUMO Day planning
    • Workshops
    • Landing page
  • Second draft of Contributor Home Page redesign Draftbug
  • Search requirements reorganized. Need input on priorities or if there's anything important missing.

Knowledge Base

  • Bugzilla: 3 new article requests [1][2][3], 4 article bugs fixed [4][5][6][7]
  • Firefox 3 work:
    • RC 1 is out. You can now add Firefox 3 screenshots to the knowledge base, if they are taken from RC 1.
    • Tracking page for updating article text for Firefox 3. I'd like to have everything under "Articles that need updating" done this week.
    • Articles on installing and importing shouldn't be updated until just prior to release.
    • We also need articles for Smart Location Bar [8], Smart Bookmarks folders [9], and Using webmail as your e-mail client [10]. (Still unsure if we need a separate article for places.)
  • Still getting responses to survey
  • Vundo trojan article discussion forum discussionarticle in progress. Should we have an article for this?

Forums

  • Another normal week stats-wise
  • Would like to get at least List of threads I've posted in (patch ready) for sumo day. Makes it easier for people to follow up on problems.

Live Chat

  • About 10 new sign-ups last week, not sure how many have stuck around
  • Wait time in queue is really low, going to play with settings to try and get it higher
    • Raise queue timeout limit to see if it's from people falling off the end then getting answered right away
    • Possibly lower chat max to 3
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