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Support/Weekly Meetings/Minutes 2008-10-20: Difference between revisions
Support/Weekly Meetings/Minutes 2008-10-20 (view source)
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<small>[[Support|Support]] » [[Support/Weekly_Meetings|Weekly Meetings]] » 2008-10-20</small> | <small>[[Support|Support]] » [[Support/Weekly_Meetings|Weekly Meetings]] » 2008-10-20</small> | ||
'''Attendees:''' djst, cilias, zzxc, cww, | '''Attendees:''' djst, cilias, zzxc, cww, nkoth | ||
'''Sumo''' | '''Sumo''' | ||
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | * [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | ||
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues] | * [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues] | ||
** | ** Corrupt places.sqlite issue - cww to file bug and write KB article on how to replace the file | ||
** zzxc says some people experience the prefs not saving issue with Norton 360. Disabling 360 solves the problem. Need to talk to Norton about that. | |||
** zzxc says some people experience the | * Top understandable articles generally have only "Yes" votes on the other question "Did this article solve a problem you had with Firefox?" | ||
* | * CSAT data for KB -- cww will look into it this week to give us an average | ||
* | |||
'''Knowledge Base''' | '''Knowledge Base''' | ||
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* Bugzilla: no activity | * Bugzilla: no activity | ||
* 270+ articles with no language set [http://support.mozilla.com/tiki-listpages.php?offset=0&sort_mode=lang_asc&maxRecords=278]: If you can help assign languages, that would be appreciated. | * 270+ articles with no language set [http://support.mozilla.com/tiki-listpages.php?offset=0&sort_mode=lang_asc&maxRecords=278]: If you can help assign languages, that would be appreciated. | ||
** | ** nkoth to look into it this week. djst to to test with non-admin acount | ||
* We're going to use SHOWFOR for Firefox 3.1 content. [https://bugzilla.mozilla.org/show_bug.cgi?id=457027] | * We're going to use SHOWFOR for Firefox 3.1 content. [https://bugzilla.mozilla.org/show_bug.cgi?id=457027] | ||
* Looking for ways to determine who to promote to | * Looking for ways to determine who to promote to reviewer (if other people are reviewing edits, how do we become aware of who should be promoted?) | ||
** | ** It feels like a potential reviewer should want to become one -- that should be the first step (request to become one), at which point we could review that person's past edits (djst) | ||
** | ** Have other reviewers nominate good article editors (cww) | ||
** | ** Generally, we should promote the idea of having people reviewing other people's edits. It should be the norm for new articles or significant edits. | ||
'''Support Forum' | '''Support Forum' | ||