Support/Weekly Meetings/Agenda 2009-08-24: Difference between revisions
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'''Knowledge Base''' | '''Knowledge Base''' | ||
* | * Attn: {{bug|505356}} "Open all external links in KB articles in new window/tab" -Milos | ||
* [http://support.mozilla.com/tiki-view_forum_thread.php?forumId=3&comments_threshold=0&comments_parentId=396465&comments_offset=20&comments_per_page=20&thread_style=commentStyle_plain Bookmarks reorganization] - going to start filing bugs this week for new task-specific articles. | * [http://support.mozilla.com/tiki-view_forum_thread.php?forumId=3&comments_threshold=0&comments_parentId=396465&comments_offset=20&comments_per_page=20&thread_style=commentStyle_plain Bookmarks reorganization] - going to start filing bugs this week for new task-specific articles. -Bo | ||
* Thanks to Bo, all top 5+ crash articles are in the KB. One new one this week. | * Thanks to Bo, all [[Support/Knowledge_Base/2009-Q3-Goals/CSAT:Crashes|top 5+ crash articles]] are in the KB. One [https://bugzilla.mozilla.org/show_bug.cgi?id=512122 new one] this week. | ||
* This week we'll focus on getting the Bookmarks and Cookies articles split. | * This week we'll focus on getting the Bookmarks and Cookies articles split. | ||
* KB CSAT took a dive in March, but I don't know the cause. | * KB CSAT took a dive in March, but I don't know the cause. | ||
* PRD draft for KB article requests, tracking, and discussion | * [[Support/KBForum:PRD|PRD draft for KB article requests, tracking, and discussion]]. ([https://support.mozilla.com/tiki-view_forum_thread.php?forumId=3&comments_parentId=371916 Discussion thread]) | ||
* Looking for feedback from localizers: Simplifying how to translate articles. | * Looking for feedback from localizers: [https://support.mozilla.com/tiki-view_forum_thread.php?forumId=3&comments_parentId=398164 Simplifying how to translate articles]. | ||
* Probable change in screencast/screenshot policy. Have a look. Give your feedback. | * Probable change in screencast/screenshot policy. Have a look. Give your feedback. [https://support.mozilla.com/tiki-view_forum_thread.php?forumId=3&comments_parentId=423736] | ||
* Sumodev stuff for anyone who wants to test on support-stage: | * Sumodev stuff for anyone who wants to test on [http://support-stage.mozilla.org/ support-stage]: | ||
** Email notification when an edit is made/approved/rejected (with comments). | ** Email notification when an edit is made/approved/rejected (with comments). {{bug|446082}} | ||
** Reviewers now set "Mark other translations as out of date" instead of editors. | ** Reviewers now set "Mark other translations as out of date" instead of editors. {{bug|469188}} | ||
'''Forum''' | '''Forum''' | ||
Revision as of 16:15, 24 August 2009
Sumo
Knowledge Base
- Attn: bug 505356 "Open all external links in KB articles in new window/tab" -Milos
- Bookmarks reorganization - going to start filing bugs this week for new task-specific articles. -Bo
- Thanks to Bo, all top 5+ crash articles are in the KB. One new one this week.
- This week we'll focus on getting the Bookmarks and Cookies articles split.
- KB CSAT took a dive in March, but I don't know the cause.
- PRD draft for KB article requests, tracking, and discussion. (Discussion thread)
- Looking for feedback from localizers: Simplifying how to translate articles.
- Probable change in screencast/screenshot policy. Have a look. Give your feedback. [1]
- Sumodev stuff for anyone who wants to test on support-stage:
- Email notification when an edit is made/approved/rejected (with comments). bug 446082
- Reviewers now set "Mark other translations as out of date" instead of editors. bug 469188
Forum
Live Chat
Roundtable