Support/Weekly Meetings/Minutes 2008-12-22

Support » Weekly Meetings » 2008-12-22

Sumo

• Weekly metrics
  • Lots of KB updates in part because of our friend Bo!
  • Would be interesting to see how many locales are being edited per week
  • djst to add a wiki page with the metrics we'd like to collect in the automatic dashboard
  • Bug with the bottom understandable articles list -- different top articles depending on how many articles you display in the list. cilias to file bug.
  • Significantly lower bounce rate on both start pages. No good explanation; normal start page got an updated top issues lust, but what about the inproduct start page?
• Last week's weekly support issues
  • Got crash logs from Live Chat for Google Desktop. zzxc to attach to relevant bugs.
  • Got lots of feedback from new users of Firefox 3. Top confusions:
    • After clearing history, things still showing up in Awesome Bar. The question is how much impact the addition of the Privacy preferences in 3.1 will have if people don't understand what they're seeing.
      • djst proposed a "notification bar" inside the Awesome Bar that would appear when there is no history, notifying the user that the list includes bookmarks and not just history. That could hopefully make it more obvious to the user that the Clear Private Data feature isn't broken.
    • People are confused by the UI for adding a bookmark to a specific folder. Needs to click two small arrow buttons to select sub-folders (one to show folder selection, and another to expand a parent folder).
      • zzxc to summarize the feedback
• Start page layout looks crappy [1]
• 2008 review

Knowledge Base

• Private Browsing article is up!
• Lots of updates for 3.1 content
  • Big thanks to Bo, who has been doing most of the updating
• In Firefox meeting I asked about what is being about Smart Location Bar
  • Drop-down setting in Privacy panel to set suggestions to "History and Bookmarks", "History", "Bookmarks", or "Nothing".
  • UI was recently put in nightlies, but pref |browser.urlbar.search.sources| has been in about:config for a while. It should be in Beta 2.

Forum

Live Chat

• Contribution way up with the 3.0.5 release, total chat sessions almost doubled
  • 10 new accounts last week, out of which 5 helped with at least one chat
  • New account approvals: mindstormskid, tom06, listerofsmeg, mcgiwer, dan
  • New room monitor: Tanner
• Live Chat CSAT is now collecting data. Several users have replied to us in the forum using the forum link on the CSAT page.
• Limited hours this week due to holiday

Roundtable