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	<updated>2026-09-26T18:02:53Z</updated>
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		<id>https://wiki.mozilla.org/index.php?title=WeeklyUpdates/2014-04-28&amp;diff=969996</id>
		<title>WeeklyUpdates/2014-04-28</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=WeeklyUpdates/2014-04-28&amp;diff=969996"/>
		<updated>2014-04-28T16:13:45Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Speakers */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
{{WeeklyUpdateNav}}&lt;br /&gt;
{{conf|8600}}&lt;br /&gt;
&lt;br /&gt;
__TOC__&lt;br /&gt;
&lt;br /&gt;
= All-hands Status Meeting Agenda =&lt;br /&gt;
&lt;br /&gt;
Items in this section will be shared during the live all-hand status meeting.&lt;br /&gt;
&lt;br /&gt;
== Friends of Mozilla [[Image:Tree.gif|Friends of Mozilla]] ==&lt;br /&gt;
&lt;br /&gt;
* Big thanks to add-on reviewer [https://mozillians.org/u/teo951/ Teo], who rolled up his sleeves and reviewed 64 add-ons last week! The add-on review queue currently has a wait time of 3 weeks, so if you have an add-on in the queue and would like to help it move along, please apply to be an add-on reviewer! https://wiki.mozilla.org/Marketplace/Reviewers/Addons&lt;br /&gt;
&lt;br /&gt;
* Big thanks to [https://mozillians.org/en-US/u/rahid/ Rahid Hasan] and [https://reps.mozilla.org/u/shafiul/ Shafiul Azam] for their superb help on  developer landscape research for the Bangladesh market.&lt;br /&gt;
&lt;br /&gt;
* Kudos to the whole French MDN community who finished the [https://developer.mozilla.org/fr/docs/MDN/Doc_status/HTML translation] of our 139 pages about HTML last week-end! It is the first locale to achieve this. Special thanks to [https://mozillians.org/en-US/u/Jeremie Jerémie] who animated the MDN workshop and to [https://mozillians.org/en-US/u/clarista/ Clarista] who organized the Locasprint. Nothing would have been possible without them.&lt;br /&gt;
&lt;br /&gt;
* Lots of upvotes to [https://mozillians.org/u/jgiannelos/ John Giannelos], [https://mozillians.org/en-US/u/akatsoulas/ Tasos Katsoulas], and [https://mozillians.org/u/pierros/ Pierros Papadeas] for continuing to improve [http://moderator.paas.allizom.org/ Mozilla Moderator]. It&#039;s gotten a lot of use recently with Town Hall meetings, and they have been hacking on it in their free time. The tool is a super way to organize topics for discussions that happen at scale. Thanks!&lt;br /&gt;
&lt;br /&gt;
* A GIGANTIC thank you to all the members of the localization community who have worked so hard this month localizing the Australis onboarding tours for new and existing users plus the new Firefox desktop product pages on mozilla.org for the Australis launch tomorrow.  We really appreciate all your help creating a great user experience for Australis!!!!&lt;br /&gt;
&lt;br /&gt;
== Upcoming Events ==&lt;br /&gt;
&lt;br /&gt;
=== This Week ===&lt;br /&gt;
&lt;br /&gt;
=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===&lt;br /&gt;
&lt;br /&gt;
* One and Done Meeting 2:00-2:30pm PST Liz Vidyo Room full details and guest link on the wiki https://etherpad.mozilla.org/oneanddone-2014q2&lt;br /&gt;
&lt;br /&gt;
=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===&lt;br /&gt;
&lt;br /&gt;
=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===&lt;br /&gt;
&lt;br /&gt;
* 10:00 AM Pacific / 17:00 UTC: Grow Mozilla discussion -- a forum for discussing community building at Mozilla&lt;br /&gt;
** [[Grow/Meeting_05_01_14|Agenda and dial-in information]] (feel free to add items to the agenda)&lt;br /&gt;
* 12:00 PM noon Pacific / 19:00 UTC: Firefox Accounts and Sync in FF29 - a brownbag presentation describing Firefox Accounts and changes to the Sync setup process in Firefox 29. Live in San Francisco and on Air Mozilla.&lt;br /&gt;
&lt;br /&gt;
=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Saturday, {{#time:d F|{{SUBPAGENAME}} +5 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Sunday, {{#time:d F|{{SUBPAGENAME}} +6 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Next Week ===&lt;br /&gt;
&lt;br /&gt;
== Project Status Updates (voice updates) ==&lt;br /&gt;
&lt;br /&gt;
=== Firefox Desktop ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Firefox Mobile ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== [https://webmaker.org/ Webmaker] ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== [https://openbadges.org/ Open Badges] ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== [https://mozillascience.org/ Mozilla Science Lab] ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Mozilla Reps ===&lt;br /&gt;
&#039;&#039;Speaker: Rosana Ardila, Location: San Francisco&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
New council members elected:&lt;br /&gt;
* Emma Irwin&lt;br /&gt;
* Gauthamraj Elango&lt;br /&gt;
* Arturo Martinez&lt;br /&gt;
&lt;br /&gt;
=== Grow Mozilla ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Services ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Firefox Marketplace ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== IT ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Web Compat ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; Oslo, Norway&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Links:&#039;&#039; http://arewecompatibleyet.com http://webcompat.com&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Presentation:&#039;&#039; &lt;br /&gt;
https://docs.google.com/presentation/d/1fSgaESsP9sHAmipry9C8G67vCVRlJ2mRDKI50UgMQNc/edit?usp=sharing&lt;br /&gt;
&lt;br /&gt;
== Speakers ==&lt;br /&gt;
&lt;br /&gt;
The limit is 3 minutes per speaker.  It&#039;s like a lightning talk, but don&#039;t feel that you have to have slides in order to make a presentation.  If you plan on showing a video, you need to contact the Air Mozilla team before the day of the meeting or you will be deferred to the next week.&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  Presenter&lt;br /&gt;
!  Title&lt;br /&gt;
!  Topic&lt;br /&gt;
!  Location&lt;br /&gt;
!  Share?&lt;br /&gt;
!  Media&lt;br /&gt;
!  More Details&lt;br /&gt;
|-&lt;br /&gt;
| Who Are You?&lt;br /&gt;
| What Do You Do?&lt;br /&gt;
| What are you going to talk about?&lt;br /&gt;
| Where are you presenting from? (Moz Space, your house, space)&lt;br /&gt;
| Will you be sharing your screen? (yes/no, other info)&lt;br /&gt;
| Links to slides or images you want displayed on screen&lt;br /&gt;
| Link to where audience can find out more information&lt;br /&gt;
|-&lt;br /&gt;
| Rachel Berenbaum and Michelle Marovich&lt;br /&gt;
| Recruiting Programs&lt;br /&gt;
| Recap 2013 and preview changes coming in 2014&lt;br /&gt;
| Mountain View&lt;br /&gt;
| No&lt;br /&gt;
| https://mana.mozilla.org/wiki/display/globalstaffing/Recruiting+Home  We are trying to get this data over to public wiki, but might not have it formatted before project call. &lt;br /&gt;
| https://mana.mozilla.org/wiki/display/globalstaffing/Recruiting+Home  We are trying to get this data over to public wiki, but might not have it formatted before project call. &lt;br /&gt;
|-&lt;br /&gt;
| Jean Collings&lt;br /&gt;
| Community Engagement&lt;br /&gt;
| How you can help spread the word about Firefox on Tuesday and beyond.&lt;br /&gt;
| San Francisco&lt;br /&gt;
| No&lt;br /&gt;
| &lt;br /&gt;
| Tomorrow on launch day, visit https://webwewant.mozilla.org/#video - watch, share and interact!  &lt;br /&gt;
|-&lt;br /&gt;
| Ibai Garcia&lt;br /&gt;
| SUMO&lt;br /&gt;
| How you can help users upgrading to Firefox 29.&lt;br /&gt;
| San Francisco&lt;br /&gt;
| No&lt;br /&gt;
| https://support.mozilla.org/en-US/kb/answering-questions-support-forum&lt;br /&gt;
| https://etherpad.mozilla.org/SUMO-australis-launch  &lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
= Roundtable =&lt;br /&gt;
&lt;br /&gt;
Do you have a question about a Mozilla Project or initiative? Let us know by Friday- we&#039;ll do our best to get you an answer.&lt;br /&gt;
&lt;br /&gt;
Please note that we may not always be able to get to every item on this list, but we will try!&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
! Who are you?&lt;br /&gt;
! Area of question&lt;br /&gt;
! Question&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;What&#039;s your name? What do you work on?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Is your question about policy, a product, a Foundation initiative, etc.&#039;&#039;&lt;br /&gt;
| &#039;&#039;What would you like to know?&#039;&#039;&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
= Welcome! =&lt;br /&gt;
&lt;br /&gt;
Let&#039;s say hello to some new Mozillians! If you are not able to join the meeting live, you can add a link to a short video introducing yourself.&lt;br /&gt;
&lt;br /&gt;
== Introducing New Volunteers ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Volunteer(s)&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Volunteer location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new volunteer(s)?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the new person based?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be doing?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
== Introducing New Hires ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Hire&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Hire location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new hire?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where will the new person be working from?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be working on?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
| Sean Lin&lt;br /&gt;
| Marco Chen&lt;br /&gt;
| Taipei office&lt;br /&gt;
| Taipei office&lt;br /&gt;
| Firefox OS&lt;br /&gt;
|-&lt;br /&gt;
&lt;br /&gt;
== Introducing New Interns ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Intern&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Hire location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new intern?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where will the new person be working from?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be working on?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
| Johan Lorenzo&lt;br /&gt;
| Jason Smith&lt;br /&gt;
| Mountain View, CA&lt;br /&gt;
| Mountain View, CA&lt;br /&gt;
| Firefox OS QA&lt;br /&gt;
|-&lt;br /&gt;
| Ahmed Kachkach&lt;br /&gt;
| Mark C&amp;amp;ocirc;t&amp;amp;eacute;&lt;br /&gt;
| Mountain View, CA&lt;br /&gt;
| San Francisco, CA&lt;br /&gt;
| Automation&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
= &amp;amp;lt;meta&amp;amp;gt; =&lt;br /&gt;
&lt;br /&gt;
Notes and non-voice status updates that aren&#039;t part of the live meeting go here.&lt;br /&gt;
&lt;br /&gt;
== Status Updates By Team (*non-voice* updates) ==&lt;br /&gt;
&lt;br /&gt;
=== Firefox ===&lt;br /&gt;
&lt;br /&gt;
=== Platform ===&lt;br /&gt;
&lt;br /&gt;
=== Services ===&lt;br /&gt;
&lt;br /&gt;
=== Messaging ===&lt;br /&gt;
&lt;br /&gt;
=== Mobile ===&lt;br /&gt;
&lt;br /&gt;
=== IT ===&lt;br /&gt;
&lt;br /&gt;
=== Release Engineering ===&lt;br /&gt;
&lt;br /&gt;
=== QA ===&lt;br /&gt;
&lt;br /&gt;
==== Test Execution ====&lt;br /&gt;
&lt;br /&gt;
==== WebQA ====&lt;br /&gt;
&lt;br /&gt;
==== QA Community ====&lt;br /&gt;
&lt;br /&gt;
=== Automation &amp;amp; Tools ===&lt;br /&gt;
&lt;br /&gt;
=== Security ===&lt;br /&gt;
&lt;br /&gt;
=== Engagement ===&lt;br /&gt;
&lt;br /&gt;
==== PR ====&lt;br /&gt;
&lt;br /&gt;
==== Events ====&lt;br /&gt;
&lt;br /&gt;
==== Social Support ====&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=WeeklyUpdates/2014-01-13&amp;diff=888779</id>
		<title>WeeklyUpdates/2014-01-13</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=WeeklyUpdates/2014-01-13&amp;diff=888779"/>
		<updated>2014-01-13T17:23:44Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Introducing New Hires */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
{{WeeklyUpdateNav}}&lt;br /&gt;
{{conf|8600}}&lt;br /&gt;
&lt;br /&gt;
__TOC__&lt;br /&gt;
&lt;br /&gt;
= All-hands Status Meeting Agenda =&lt;br /&gt;
&lt;br /&gt;
Items in this section will be shared during the live all-hand status meeting.&lt;br /&gt;
&lt;br /&gt;
== Friends of the Tree [[Image:Tree.gif|Friends of the Tree]] ==&lt;br /&gt;
&lt;br /&gt;
== Upcoming Events ==&lt;br /&gt;
&lt;br /&gt;
=== This Week ===&lt;br /&gt;
&lt;br /&gt;
=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===&lt;br /&gt;
&lt;br /&gt;
=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===&lt;br /&gt;
&lt;br /&gt;
=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Saturday, {{#time:d F|{{SUBPAGENAME}} +5 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Sunday, {{#time:d F|{{SUBPAGENAME}} +6 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Next Week ===&lt;br /&gt;
&lt;br /&gt;
== Product Status Updates (voice updates) ==&lt;br /&gt;
&lt;br /&gt;
=== Firefox Desktop ===&lt;br /&gt;
* Desktop team is at a work week this week, no update (but more to come, soon!)&lt;br /&gt;
&lt;br /&gt;
=== Firefox Mobile ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Older Branch Work ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
=== Webmaker ===&lt;br /&gt;
&#039;&#039;&#039;Science Lab (@MozillaScience):&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; non-verbal&lt;br /&gt;
&amp;lt;ul&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;New paper by Greg Wilson and a number of Software Carpentry instructors on best practices in scientific computing in PLOS Biology: http://software-carpentry.org/blog/2014/01/best-practices-has-been-published.html&lt;br /&gt;
&amp;lt;li&amp;gt;Latest project exploring &amp;quot;code as a research object&amp;quot; with Github and figshare: http://mozillascience.org/code-as-a-research-object-a-new-project/&lt;br /&gt;
&amp;lt;li&amp;gt;Awesome hack by MoCo colleague Victor Ng to help researchers better access open scholarly content: http://mozillascience.org/accessing-content-on-the-web-extending-the-open-access-button/&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Webmaker Community Team (@MozTeach):&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; non-verbal&lt;br /&gt;
&amp;lt;ul&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Open Webmaker Mentor Community calls–for anyone who wants to help #teachtheweb–are now every two weeks on Thursdays at 15:00 UTC/10am EST/7am PST. Next call is Jan. 23rd. https://teach.etherpad.mozilla.org/mentors-thursday3 &lt;br /&gt;
&amp;lt;li&amp;gt;Hive NYC Learning Network launched a new project portfolio at http://hivenyc.org/portfolio featuring innovative practices, ideas and tools resulting from collaborations among network members. Read more at http://hivenyc.org/2014/01/07/hive-watching/&lt;br /&gt;
&amp;lt;li&amp;gt;Hive Chicago Learning Network is gearing up for Destination: Chicago Maker Party this Saturday, Jan. 18th to help kick off the Chicago City of Learning initiative, promoting anytime, anywhere learning and enabling youth to earn digital badges that recognize new skills. http://explorechi.org/destination-chicago.html&lt;br /&gt;
&amp;lt;li&amp;gt;Fuzzy Fox will be giving a talk at FOSDEM in Brussels Feb. 1-2 about designing for participation and web literacy. http://FOSDEM.org/2014&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Open Badges Year in Review (@OpenBadges):&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; for your non-verbal perusing pleasure for now (Erin speaking later in the call)&lt;br /&gt;
&amp;lt;ul&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Check out this timeline that shows all of the great work from the Open Badges team and contributor community: http://www.tiki-toki.com/timeline/entry/216462/Open-Badges-in-2013/#vars!date=2013-12-28_20:15:00!&lt;br /&gt;
&amp;lt;li&amp;gt;Highlights include launching 1.0 in March, building a badge system for the entire city of Chicago, having Bill Clinton talk about the need for the badges work while announcing a commitment (with Mozilla, MacArthur and more) to better 2M lives through badges in the next 2 years and zeroing in on BadgeKit!&lt;br /&gt;
&amp;lt;li&amp;gt;Read more here: http://openbadges.tumblr.com/post/71643223520/2013-the-year-in-review&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=== Mozilla Reps ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Grow Mozilla ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Services ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Firefox Marketplace ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Thunderbird ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Web Compatibility ===&lt;br /&gt;
&#039;&#039;Speaker Location: Austin (vidyo)&#039;&#039;&lt;br /&gt;
* Vimeo launched a [http://vimeo.com/blog/post:606 new (h264) HTML5 player] which works nicely on Firefox Mobile and FxOS.&lt;br /&gt;
* [https://bugzilla.mozilla.org/show_bug.cgi?id=780379 M3U8/HLS streaming support recently landed in Firefox Mobile]. Still work to do for FxOS and &amp;lt;video @src&amp;gt; support.&lt;br /&gt;
* [https://bugzilla.mozilla.org/show_bug.cgi?id=940445 Youtube videos cut off in FxOS browser] fixed.&lt;br /&gt;
* [https://bugzilla.mozilla.org/show_bug.cgi?id=928074 Google fixes G+ mobile menu bug].&lt;br /&gt;
And a friendly reminder to dogfood and use the [https://bugzilla.mozilla.org/form.mobile.compat Mobile Web Compatibility Form] to report any compat issues!&lt;br /&gt;
&lt;br /&gt;
== Speakers ==&lt;br /&gt;
&lt;br /&gt;
The limit is 3 minutes per speaker.  It&#039;s like a lightning talk, but don&#039;t feel that you have to have slides in order to make a presentation.  If you plan on showing a video, you need to contact the Air Mozilla team before the day of the meeting or you will be deferred to the next week.&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  Presenter&lt;br /&gt;
!  Title&lt;br /&gt;
!  Topic&lt;br /&gt;
!  Location&lt;br /&gt;
!  Share?&lt;br /&gt;
!  Media&lt;br /&gt;
!  More Details&lt;br /&gt;
|-&lt;br /&gt;
| Who Are You?&lt;br /&gt;
| What Do You Do?&lt;br /&gt;
| What are you going to talk about?&lt;br /&gt;
| Where are you presenting from? (Moz Space, your house, space)&lt;br /&gt;
| Will you be sharing your screen? (yes/no, other info)&lt;br /&gt;
| Links to slides or images you want displayed on screen&lt;br /&gt;
| Link to where audience can find out more information&lt;br /&gt;
|-&lt;br /&gt;
| Diane (Bisgeier) Tate &amp;amp; Didem Ersoz&lt;br /&gt;
| WebFWDees&lt;br /&gt;
| What&#039;s next for WebFWD, Mozilla &amp;amp; startups and how you can participate :)&lt;br /&gt;
| Moz SF + MV&lt;br /&gt;
| More at http://blog.webfwd.org&lt;br /&gt;
| n/a&lt;br /&gt;
| n/a&lt;br /&gt;
|-&lt;br /&gt;
|-&lt;br /&gt;
| Erin Knight&lt;br /&gt;
| Open Badges&lt;br /&gt;
| Open Badges Year in Review&lt;br /&gt;
| Internetz (Remote)&lt;br /&gt;
| Tiki Toki Timeline: http://www.tiki-toki.com/timeline/entry/216462/Open-Badges-in-2013/#vars!date=2013-12-28_20:15:00!&lt;br /&gt;
| For more info: More at http://openbadges.tumblr.com/post/71643223520/2013-the-year-in-review and &lt;br /&gt;
|-&lt;br /&gt;
|-&lt;br /&gt;
| Michelle Marovich&lt;br /&gt;
| Recruiting &lt;br /&gt;
| Interview Skills Lab-- Upcoming!  Want to brush up on your skills? We are here to help you learn!   &lt;br /&gt;
| Moz SF + MV Tuesday Jan 28th in SF and MV Commons 1:30-3:00 PM (PST)and Remote on IRC in # Recruiting/Vidyo TBD Jan 8:30-10am PST.&lt;br /&gt;
| no&lt;br /&gt;
| n/a&lt;br /&gt;
| n/a&lt;br /&gt;
|-}&lt;br /&gt;
&lt;br /&gt;
= Roundtable =&lt;br /&gt;
&lt;br /&gt;
Do you have a question about a Mozilla Project or initiative? Let us know by Friday- we&#039;ll do our best to get you an answer.&lt;br /&gt;
&lt;br /&gt;
Please note that we may not always be able to get to every item on this list, but we will try!&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
! Who are you?&lt;br /&gt;
! Area of question&lt;br /&gt;
! Question&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;What&#039;s your name? What do you work on?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Is your question about policy, a product, a Foundation initiative, etc.&#039;&#039;&lt;br /&gt;
| &#039;&#039;What would you like to know?&#039;&#039;&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
= Welcome! =&lt;br /&gt;
&lt;br /&gt;
Let&#039;s say hello to some new Mozillians! If you are not able to join the meeting live, you can add a link to a short video introducing yourself.&lt;br /&gt;
&lt;br /&gt;
== Introducing New Volunteers ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Volunteer(s)&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Volunteer location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new volunteer(s)?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the new person based?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be doing?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
== Introducing New Hires ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Hire&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Hire location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new hire?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where will the new person be working from?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be working on?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
| Eugen Sawin&lt;br /&gt;
| Bradford Lassey&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Germany Remote&lt;br /&gt;
| Software Engineer - FFOS&lt;br /&gt;
|-&lt;br /&gt;
| Douglas Sherk&lt;br /&gt;
| Faramarz Rashed&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Toronto Office&lt;br /&gt;
| Software Engineer - FFOS&lt;br /&gt;
|-&lt;br /&gt;
| Robert Rayborn&lt;br /&gt;
| Matthew Grimes&lt;br /&gt;
| Mountain View&lt;br /&gt;
| San Francisco&lt;br /&gt;
| User Advocacy&lt;br /&gt;
|-&lt;br /&gt;
| Joni Savage&lt;br /&gt;
| Ibai Garcia&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Seattle&lt;br /&gt;
| Content Manager&lt;br /&gt;
|-&lt;br /&gt;
| Lawrence Lin&lt;br /&gt;
| Brian Huang&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Taiwan Taipei office&lt;br /&gt;
| Firefox OS Senior QA Engineer&lt;br /&gt;
|-&lt;br /&gt;
| Penton Sun&lt;br /&gt;
| Natasha Ma&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Taiwan Taipei office&lt;br /&gt;
| PR Manager&lt;br /&gt;
|-&lt;br /&gt;
| Amy Lee&lt;br /&gt;
| Patryk Adamczyk&lt;br /&gt;
| Toronto Office&lt;br /&gt;
| Toronto Office&lt;br /&gt;
| Visual Designer - FFOS&lt;br /&gt;
|-&lt;br /&gt;
&lt;br /&gt;
== Introducing New Interns ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Intern&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Hire location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new intern?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where will the new person be working from?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be working on?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
= &amp;amp;lt;meta&amp;amp;gt; =&lt;br /&gt;
&lt;br /&gt;
Notes and non-voice status updates that aren&#039;t part of the live meeting go here.&lt;br /&gt;
&lt;br /&gt;
== Status Updates By Team (*non-voice* updates) ==&lt;br /&gt;
&lt;br /&gt;
=== Firefox ===&lt;br /&gt;
&lt;br /&gt;
=== Platform ===&lt;br /&gt;
&lt;br /&gt;
=== Services ===&lt;br /&gt;
&lt;br /&gt;
=== Messaging ===&lt;br /&gt;
&lt;br /&gt;
=== Mobile ===&lt;br /&gt;
&lt;br /&gt;
=== IT ===&lt;br /&gt;
&lt;br /&gt;
=== Release Engineering ===&lt;br /&gt;
&lt;br /&gt;
=== QA ===&lt;br /&gt;
&lt;br /&gt;
==== Test Execution ====&lt;br /&gt;
&lt;br /&gt;
==== WebQA ====&lt;br /&gt;
&lt;br /&gt;
==== QA Community ====&lt;br /&gt;
&lt;br /&gt;
=== Automation &amp;amp; Tools ===&lt;br /&gt;
&lt;br /&gt;
=== Security ===&lt;br /&gt;
&lt;br /&gt;
=== Engagement ===&lt;br /&gt;
&lt;br /&gt;
==== PR ====&lt;br /&gt;
&lt;br /&gt;
==== Events ====&lt;br /&gt;
&lt;br /&gt;
==== Social Support ====&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=WeeklyUpdates/2014-01-13&amp;diff=888775</id>
		<title>WeeklyUpdates/2014-01-13</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=WeeklyUpdates/2014-01-13&amp;diff=888775"/>
		<updated>2014-01-13T17:23:13Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Introducing New Hires */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
{{WeeklyUpdateNav}}&lt;br /&gt;
{{conf|8600}}&lt;br /&gt;
&lt;br /&gt;
__TOC__&lt;br /&gt;
&lt;br /&gt;
= All-hands Status Meeting Agenda =&lt;br /&gt;
&lt;br /&gt;
Items in this section will be shared during the live all-hand status meeting.&lt;br /&gt;
&lt;br /&gt;
== Friends of the Tree [[Image:Tree.gif|Friends of the Tree]] ==&lt;br /&gt;
&lt;br /&gt;
== Upcoming Events ==&lt;br /&gt;
&lt;br /&gt;
=== This Week ===&lt;br /&gt;
&lt;br /&gt;
=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===&lt;br /&gt;
&lt;br /&gt;
=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===&lt;br /&gt;
&lt;br /&gt;
=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Saturday, {{#time:d F|{{SUBPAGENAME}} +5 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Sunday, {{#time:d F|{{SUBPAGENAME}} +6 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Next Week ===&lt;br /&gt;
&lt;br /&gt;
== Product Status Updates (voice updates) ==&lt;br /&gt;
&lt;br /&gt;
=== Firefox Desktop ===&lt;br /&gt;
* Desktop team is at a work week this week, no update (but more to come, soon!)&lt;br /&gt;
&lt;br /&gt;
=== Firefox Mobile ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Older Branch Work ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
=== Webmaker ===&lt;br /&gt;
&#039;&#039;&#039;Science Lab (@MozillaScience):&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; non-verbal&lt;br /&gt;
&amp;lt;ul&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;New paper by Greg Wilson and a number of Software Carpentry instructors on best practices in scientific computing in PLOS Biology: http://software-carpentry.org/blog/2014/01/best-practices-has-been-published.html&lt;br /&gt;
&amp;lt;li&amp;gt;Latest project exploring &amp;quot;code as a research object&amp;quot; with Github and figshare: http://mozillascience.org/code-as-a-research-object-a-new-project/&lt;br /&gt;
&amp;lt;li&amp;gt;Awesome hack by MoCo colleague Victor Ng to help researchers better access open scholarly content: http://mozillascience.org/accessing-content-on-the-web-extending-the-open-access-button/&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Webmaker Community Team (@MozTeach):&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; non-verbal&lt;br /&gt;
&amp;lt;ul&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Open Webmaker Mentor Community calls–for anyone who wants to help #teachtheweb–are now every two weeks on Thursdays at 15:00 UTC/10am EST/7am PST. Next call is Jan. 23rd. https://teach.etherpad.mozilla.org/mentors-thursday3 &lt;br /&gt;
&amp;lt;li&amp;gt;Hive NYC Learning Network launched a new project portfolio at http://hivenyc.org/portfolio featuring innovative practices, ideas and tools resulting from collaborations among network members. Read more at http://hivenyc.org/2014/01/07/hive-watching/&lt;br /&gt;
&amp;lt;li&amp;gt;Hive Chicago Learning Network is gearing up for Destination: Chicago Maker Party this Saturday, Jan. 18th to help kick off the Chicago City of Learning initiative, promoting anytime, anywhere learning and enabling youth to earn digital badges that recognize new skills. http://explorechi.org/destination-chicago.html&lt;br /&gt;
&amp;lt;li&amp;gt;Fuzzy Fox will be giving a talk at FOSDEM in Brussels Feb. 1-2 about designing for participation and web literacy. http://FOSDEM.org/2014&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Open Badges Year in Review (@OpenBadges):&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; for your non-verbal perusing pleasure for now (Erin speaking later in the call)&lt;br /&gt;
&amp;lt;ul&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Check out this timeline that shows all of the great work from the Open Badges team and contributor community: http://www.tiki-toki.com/timeline/entry/216462/Open-Badges-in-2013/#vars!date=2013-12-28_20:15:00!&lt;br /&gt;
&amp;lt;li&amp;gt;Highlights include launching 1.0 in March, building a badge system for the entire city of Chicago, having Bill Clinton talk about the need for the badges work while announcing a commitment (with Mozilla, MacArthur and more) to better 2M lives through badges in the next 2 years and zeroing in on BadgeKit!&lt;br /&gt;
&amp;lt;li&amp;gt;Read more here: http://openbadges.tumblr.com/post/71643223520/2013-the-year-in-review&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=== Mozilla Reps ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Grow Mozilla ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Services ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Firefox Marketplace ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Thunderbird ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Web Compatibility ===&lt;br /&gt;
&#039;&#039;Speaker Location: Austin (vidyo)&#039;&#039;&lt;br /&gt;
* Vimeo launched a [http://vimeo.com/blog/post:606 new (h264) HTML5 player] which works nicely on Firefox Mobile and FxOS.&lt;br /&gt;
* [https://bugzilla.mozilla.org/show_bug.cgi?id=780379 M3U8/HLS streaming support recently landed in Firefox Mobile]. Still work to do for FxOS and &amp;lt;video @src&amp;gt; support.&lt;br /&gt;
* [https://bugzilla.mozilla.org/show_bug.cgi?id=940445 Youtube videos cut off in FxOS browser] fixed.&lt;br /&gt;
* [https://bugzilla.mozilla.org/show_bug.cgi?id=928074 Google fixes G+ mobile menu bug].&lt;br /&gt;
And a friendly reminder to dogfood and use the [https://bugzilla.mozilla.org/form.mobile.compat Mobile Web Compatibility Form] to report any compat issues!&lt;br /&gt;
&lt;br /&gt;
== Speakers ==&lt;br /&gt;
&lt;br /&gt;
The limit is 3 minutes per speaker.  It&#039;s like a lightning talk, but don&#039;t feel that you have to have slides in order to make a presentation.  If you plan on showing a video, you need to contact the Air Mozilla team before the day of the meeting or you will be deferred to the next week.&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  Presenter&lt;br /&gt;
!  Title&lt;br /&gt;
!  Topic&lt;br /&gt;
!  Location&lt;br /&gt;
!  Share?&lt;br /&gt;
!  Media&lt;br /&gt;
!  More Details&lt;br /&gt;
|-&lt;br /&gt;
| Who Are You?&lt;br /&gt;
| What Do You Do?&lt;br /&gt;
| What are you going to talk about?&lt;br /&gt;
| Where are you presenting from? (Moz Space, your house, space)&lt;br /&gt;
| Will you be sharing your screen? (yes/no, other info)&lt;br /&gt;
| Links to slides or images you want displayed on screen&lt;br /&gt;
| Link to where audience can find out more information&lt;br /&gt;
|-&lt;br /&gt;
| Diane (Bisgeier) Tate &amp;amp; Didem Ersoz&lt;br /&gt;
| WebFWDees&lt;br /&gt;
| What&#039;s next for WebFWD, Mozilla &amp;amp; startups and how you can participate :)&lt;br /&gt;
| Moz SF + MV&lt;br /&gt;
| More at http://blog.webfwd.org&lt;br /&gt;
| n/a&lt;br /&gt;
| n/a&lt;br /&gt;
|-&lt;br /&gt;
|-&lt;br /&gt;
| Erin Knight&lt;br /&gt;
| Open Badges&lt;br /&gt;
| Open Badges Year in Review&lt;br /&gt;
| Internetz (Remote)&lt;br /&gt;
| Tiki Toki Timeline: http://www.tiki-toki.com/timeline/entry/216462/Open-Badges-in-2013/#vars!date=2013-12-28_20:15:00!&lt;br /&gt;
| For more info: More at http://openbadges.tumblr.com/post/71643223520/2013-the-year-in-review and &lt;br /&gt;
|-&lt;br /&gt;
|-&lt;br /&gt;
| Michelle Marovich&lt;br /&gt;
| Recruiting &lt;br /&gt;
| Interview Skills Lab-- Upcoming!  Want to brush up on your skills? We are here to help you learn!   &lt;br /&gt;
| Moz SF + MV Tuesday Jan 28th in SF and MV Commons 1:30-3:00 PM (PST)and Remote on IRC in # Recruiting/Vidyo TBD Jan 8:30-10am PST.&lt;br /&gt;
| no&lt;br /&gt;
| n/a&lt;br /&gt;
| n/a&lt;br /&gt;
|-}&lt;br /&gt;
&lt;br /&gt;
= Roundtable =&lt;br /&gt;
&lt;br /&gt;
Do you have a question about a Mozilla Project or initiative? Let us know by Friday- we&#039;ll do our best to get you an answer.&lt;br /&gt;
&lt;br /&gt;
Please note that we may not always be able to get to every item on this list, but we will try!&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
! Who are you?&lt;br /&gt;
! Area of question&lt;br /&gt;
! Question&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;What&#039;s your name? What do you work on?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Is your question about policy, a product, a Foundation initiative, etc.&#039;&#039;&lt;br /&gt;
| &#039;&#039;What would you like to know?&#039;&#039;&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
= Welcome! =&lt;br /&gt;
&lt;br /&gt;
Let&#039;s say hello to some new Mozillians! If you are not able to join the meeting live, you can add a link to a short video introducing yourself.&lt;br /&gt;
&lt;br /&gt;
== Introducing New Volunteers ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Volunteer(s)&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Volunteer location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new volunteer(s)?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the new person based?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be doing?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
== Introducing New Hires ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Hire&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Hire location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new hire?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where will the new person be working from?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be working on?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
| Eugen Sawin&lt;br /&gt;
| Bradford Lassey&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Germany Remote&lt;br /&gt;
| Software Engineer - FFOS&lt;br /&gt;
|-&lt;br /&gt;
| Douglas Sherk&lt;br /&gt;
| Faramarz Rashed&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Toronto Office&lt;br /&gt;
| Software Engineer - FFOS&lt;br /&gt;
|-&lt;br /&gt;
| Robert Rayborn&lt;br /&gt;
| Matthew Grimes&lt;br /&gt;
| Mountain View&lt;br /&gt;
| San Francisco&lt;br /&gt;
| User Advocacy&lt;br /&gt;
|-&lt;br /&gt;
| Joni Savage&lt;br /&gt;
| Ibai Garcia&lt;br /&gt;
| Seattle&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Content Manager&lt;br /&gt;
|-&lt;br /&gt;
| Lawrence Lin&lt;br /&gt;
| Brian Huang&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Taiwan Taipei office&lt;br /&gt;
| Firefox OS Senior QA Engineer&lt;br /&gt;
|-&lt;br /&gt;
| Penton Sun&lt;br /&gt;
| Natasha Ma&lt;br /&gt;
| Mountain View&lt;br /&gt;
| Taiwan Taipei office&lt;br /&gt;
| PR Manager&lt;br /&gt;
|-&lt;br /&gt;
| Amy Lee&lt;br /&gt;
| Patryk Adamczyk&lt;br /&gt;
| Toronto Office&lt;br /&gt;
| Toronto Office&lt;br /&gt;
| Visual Designer - FFOS&lt;br /&gt;
|-&lt;br /&gt;
&lt;br /&gt;
== Introducing New Interns ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Intern&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  New Hire location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new intern?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where is the introducer?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Where will the new person be working from?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be working on?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
= &amp;amp;lt;meta&amp;amp;gt; =&lt;br /&gt;
&lt;br /&gt;
Notes and non-voice status updates that aren&#039;t part of the live meeting go here.&lt;br /&gt;
&lt;br /&gt;
== Status Updates By Team (*non-voice* updates) ==&lt;br /&gt;
&lt;br /&gt;
=== Firefox ===&lt;br /&gt;
&lt;br /&gt;
=== Platform ===&lt;br /&gt;
&lt;br /&gt;
=== Services ===&lt;br /&gt;
&lt;br /&gt;
=== Messaging ===&lt;br /&gt;
&lt;br /&gt;
=== Mobile ===&lt;br /&gt;
&lt;br /&gt;
=== IT ===&lt;br /&gt;
&lt;br /&gt;
=== Release Engineering ===&lt;br /&gt;
&lt;br /&gt;
=== QA ===&lt;br /&gt;
&lt;br /&gt;
==== Test Execution ====&lt;br /&gt;
&lt;br /&gt;
==== WebQA ====&lt;br /&gt;
&lt;br /&gt;
==== QA Community ====&lt;br /&gt;
&lt;br /&gt;
=== Automation &amp;amp; Tools ===&lt;br /&gt;
&lt;br /&gt;
=== Security ===&lt;br /&gt;
&lt;br /&gt;
=== Engagement ===&lt;br /&gt;
&lt;br /&gt;
==== PR ====&lt;br /&gt;
&lt;br /&gt;
==== Events ====&lt;br /&gt;
&lt;br /&gt;
==== Social Support ====&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Engagement/Engagement-Offsite-2014-January&amp;diff=753830</id>
		<title>Engagement/Engagement-Offsite-2014-January</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Engagement/Engagement-Offsite-2014-January&amp;diff=753830"/>
		<updated>2013-11-06T21:31:27Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Travel Details */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=All Engagement Offsite, January 2014=&lt;br /&gt;
&lt;br /&gt;
==Location &amp;amp; Dates==&lt;br /&gt;
&lt;br /&gt;
* Bay Area - place TBD&lt;br /&gt;
* Dates: 01/13-17 (Monday and Friday being travel days)&lt;br /&gt;
&lt;br /&gt;
==Agenda==&lt;br /&gt;
*Here&#039;s a link to the [https://etherpad.mozilla.org/Engagement-Offsite-2014] Etherpad for adding session proposals and agenda topics for the working days&lt;br /&gt;
&lt;br /&gt;
==Travel Info==&lt;br /&gt;
Your name in the following table is considered an RSVP.&lt;br /&gt;
*Please add a number next to your first and last names, arrival and departure dates and any dietary restrictions. &lt;br /&gt;
We will use this document to make hotel reservation for the offsite (check in on Monday - check out on Friday). &lt;br /&gt;
* For airline tickets and any additional hotel days, please book through Egencia.&lt;br /&gt;
&lt;br /&gt;
==Travel Details==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;	 &lt;br /&gt;
! Full Name || Arrival and Departure Dates || Dietary restrictions&lt;br /&gt;
|-&lt;br /&gt;
| 1. William Reynolds || 01/14-17 || No gluten, no dairy&lt;br /&gt;
|- &lt;br /&gt;
| 2. Luciana Vianna || 01/13-17 || None&lt;br /&gt;
|- &lt;br /&gt;
| 3. Grace Jimenez || 01/13-17 || None&lt;br /&gt;
|- &lt;br /&gt;
| 4. Pete Scanlon || 01/13-17 || Vegetarian &lt;br /&gt;
|- &lt;br /&gt;
| 5. Paul Jarratt || 01/14-16 || None&lt;br /&gt;
|- &lt;br /&gt;
| 6. Jean Collings || 01/14-17 || None&lt;br /&gt;
|-&lt;br /&gt;
| 7. Kristin Baird || 01/13-16 || None &lt;br /&gt;
|-&lt;br /&gt;
| 8. Ibai Garcia || 01/13-17 || None &lt;br /&gt;
|}&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Summit2013/Experiences&amp;diff=702422</id>
		<title>Summit2013/Experiences</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Summit2013/Experiences&amp;diff=702422"/>
		<updated>2013-09-03T10:31:11Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Site Hosts */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
&lt;br /&gt;
==&#039;&#039;&#039;SUMMIT EXPERIENCE TRACKS&#039;&#039;&#039;==&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Do you want to help make the experience at the summit the best yet? Then you are in the right place! &lt;br /&gt;
&lt;br /&gt;
We&#039;ve already got teams diligently working away on logistics, creative and content. Here is another opportunity to get involved. Below are four different tracks that will all help to shape the overall experience at the summit. There are many jobs, tasks and ways to help with each of these tracks. &lt;br /&gt;
&lt;br /&gt;
Note: as we continue to build out what these events look like, the track leads will be filling out specific tasks/roles. Stay tuned for more updates via the summit blog. If your name is added below, the track lead will be reaching out to you shortly. &lt;br /&gt;
&lt;br /&gt;
===&#039;&#039;&#039;Social Events&#039;&#039;&#039;===&lt;br /&gt;
&amp;lt;br&amp;gt;&#039;&#039;Lead: TBD, ping Amie Tyrrel in interim&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;u&amp;gt;Tell me more:&amp;lt;/u&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;The tasks that live in this track are centered around many of the fun social events that will happen at each site. We are working to develop several activities that participants will be able to sign up to attend in advance. The activities will range from morning health &amp;amp; wellness (could it be Yoga? Zumba? Hikes? A hockey game?) to fun activities specific to that region: chocolate making in Brussels, CN tower tour in Toronto, or maybe Great America in Santa Clara. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;u&amp;gt;How can I help:&amp;lt;/u&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;If you are interested in helping with all things Social, we are currently looking for local site leads for each of our summit sites as well as a group of individuals to help during the summit.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;table border=1&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;th&amp;gt;Name&amp;lt;/th&amp;gt;&amp;lt;th&amp;gt;Summit Location&amp;lt;/th&amp;gt;&amp;lt;th&amp;gt;Comments&amp;lt;/th&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Flore Allemandou&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;I don&#039;t live in Brussels, but I speak french and I love organizing events for mozillians (10 year experience)&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Lawrence Mandel&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;I&#039;m looking to put together a [http://en.wikipedia.org/wiki/Shinny shinny] hockey game in Toronto&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt; Netha Hussain&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt; Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;I am a medical student looking forward to set up a blood pressure clinic. I will also be around to teach article writing on Wikipedia.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Dirkjan Ochtman&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Would be happy to take a group to a bikram yoga class.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt; Aashish Jagini &amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Would be great if I can get a chance to talk to people about the social issues and change that needs to be induced into people to overcome them (Would try to give an inspirational message ;)) Also , I can teach people Isha Kriya and Meditation &amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Erica Sackin &amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels &amp;lt;/td&amp;gt;&amp;lt;td&amp;gt; I&#039;m not super familiar with the location, but I would love to do yoga as well. &amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Leo McArdle&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;I&#039;d love to see a Basketball match or mini tournament among Mozillians (myself included).&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Rami Khader&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Planning to do Yogilates (Yoga mixed with Pilates) sessions and information how to overcome the jetlag.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Kim Moir&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Happy to lead people in a run every morning before the conference, have done it for other conferences before, lots of fun!&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;/table&amp;gt;&lt;br /&gt;
&lt;br /&gt;
===&#039;&#039;&#039;HackSpaces&#039;&#039;&#039;===&lt;br /&gt;
&amp;lt;br&amp;gt;&#039;&#039;Lead: [https://mozillians.org/en-US/u/karenesterly/ Karen Esterly]&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;u&amp;gt;Tell me more:&amp;lt;/u&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;Tasks that live in this track are centered around creating micro environments at each of the sites. Some of this includes creating dedicated hack spaces for Mozillians to sit and hack together. We&#039;re looking at lounge areas for socializing, playing games and a quiet zones. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;u&amp;gt;How can I help:&amp;lt;/u&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;If you are interested in helping with all things HackSpaces, we are currently looking for local site leads for each of our sites as well group of individuals to help during the summit. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;table border=1&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;th&amp;gt;Name&amp;lt;/th&amp;gt;&amp;lt;th&amp;gt;Summit Location&amp;lt;/th&amp;gt;&amp;lt;th&amp;gt;Comments&amp;lt;/th&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Luke Crouch (groovecoder)&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Santa Clara&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;I don&#039;t live in CA, but I can help.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Jeff Griffiths (canuckistani)&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Coming in from Vancouver, happy to help with hacking activities.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;[https://mozillians.org/en-US/u/nagasahas.ds/ Nagasahas DS] &amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Santa Clara &amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Happy to interact with people and host events on Hacking! and spreading the awareness of Cyber Crime &amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;/table&amp;gt;&lt;br /&gt;
&lt;br /&gt;
===&#039;&#039;&#039;ShowCases&#039;&#039;&#039;===&lt;br /&gt;
&amp;lt;br&amp;gt;&#039;&#039;Lead: [https://mozillians.org/davidwboswell David Boswell] (Science Fair), [https://mozillians.org/pierros/ Pierros Papadeas] (World Fair) and [https://mozillians.org/lshapiro/ Larissa Shapiro] (Product Fair)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;u&amp;gt;Tell me more:&amp;lt;/u&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;Tasks that live in this track will be around sharing with Mozillians. In this track we&#039;ll build out our World Faire (a chance to showcase your country/community for other Mozillians), a Science Faire (a chance to demo what/how you do what you do) and it wouldn&#039;t be Mozilla if we didn&#039;t leave space to flex our creativity. Art show anyone? &lt;br /&gt;
&lt;br /&gt;
&amp;lt;u&amp;gt;How can I help:&amp;lt;/u&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;If you are interested in helping with all things ShowCase, we are currently looking for local site leads for each of our summit sites as well as a group of individuals to help during the summit.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;table class=&amp;quot;wikitable sortable&amp;quot; border=1&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;th&amp;gt;Name&amp;lt;/th&amp;gt;&amp;lt;th&amp;gt;Summit Location&amp;lt;/th&amp;gt;&amp;lt;th&amp;gt;Comments&amp;lt;/th&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://mozillians.org/Flore/ Flore Allemandou]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Interested in helping during the summit for world faire and science faire (I&#039;m a scientist)&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Misty Orr&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt; &amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt; &amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://mozillians.org/Chelsea/ Chelsea Novak]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://etherpad.mozilla.org/CanadaWorldFair Etherpad for Canadian World Fair participation]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://mozillians.org/bogomil/ Bogomil Shopov]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt; &amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://mozillians.org/lshapiro/ Larissa Shapiro]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt; &amp;quot;Product&amp;quot; faire - booths with upcoming features and product ideas for discussion/demonstration, at all 3 locations I hope&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://mozillians.org/en-US/u/SebaEBC/ Sebastian Becerra]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Interested in showcasing Mozilla Chile&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://mozillians.org/en-US/u/SKAMAT/ Sandip Kamat]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Santa Clara &amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Interested in  product faires - can assist with Firefox OS related showcases &amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://mozillians.org/en-US/u/amyt/ Amy Tsay]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Interested in product fair--showcasing add-ons&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;[https://mozillians.org/lizhenry/ Liz Henry]&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;I&#039;d like to make a Bug Crafts table or booth. Look up the first bug you reported, patched, or commented on in Bugzilla! Make a beaded necklace with the number of your bug, and a bug charm. There will also be crochet patterns to make different kinds of bug amigurumi! This might work best as part of one of the fairs; I don&#039;t mind which one.&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;tr&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Add your name if interested&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Add your Summit location&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;td&amp;gt;Add any notes&amp;lt;/td&amp;gt;&lt;br /&gt;
&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;/table&amp;gt;&lt;br /&gt;
&lt;br /&gt;
===&#039;&#039;&#039;Site Hosts&#039;&#039;&#039;===&lt;br /&gt;
&amp;lt;br&amp;gt;&#039;&#039;Lead: Marcia Knous&#039;&#039;&lt;br /&gt;
&amp;lt;br&amp;gt; Work in Progress Wiki: https://wiki.mozilla.org/Summit2013/Experiences/Site_Hosts&lt;br /&gt;
&lt;br /&gt;
&amp;lt;u&amp;gt;Tell me more:&amp;lt;/u&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;Tasks in this track involve being an ambassador for the site. A group of friendly faces that will assist in making sure the Summit Experience is a great experience for everyone. We will need 20 people (at least) at each of the sites who are social, like meeting people and really want to be in the mix of all things Summit during the event.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;u&amp;gt;How can I help:&amp;lt;/u&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;If you are interested in helping with all things Site Host, we are currently looking for local site leads for each of our summit sites as well as a large group of individuals to help during the summit.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;table class=&amp;quot;wikitable sortable&amp;quot; border=1&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;th&amp;gt;Name&amp;lt;/th&amp;gt;&amp;lt;th&amp;gt;Summit Location&amp;lt;/th&amp;gt;&amp;lt;th&amp;gt;Comments&amp;lt;/th&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Joe User&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Comments&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Lyre Calliope&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Boston based volunteer. Interested in learning more about what all Site Hosting entails. lyre.calliope@gmail.com&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Potch&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Hopefully a familiar and friendly face!&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Bob Silverberg&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;I am interested in helping out with site hosting duties.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Liz Henry&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Happy to help with site hosting on the spot. I&#039;m in SF so not so useful for planning. I would love to advise on accessibility though.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;[https://mozillians.org/u/kohei.yoshino/ Kohei Yoshino]&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Living in downtown Toronto. I&#039;ll be free everyday during the week of the Summit. If you need even more help, I&#039;m also flexible in August and September :)&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Geo Mealer&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Santa Clara&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Happy to help with whatever&#039;s needed.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Angela King&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Santa Clara&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Happy to help!&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Kimber Schlegelmilch&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Happy to help with whatever!&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Ibai Garcia&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Count me in!&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Lindsay Kenzig&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Santa Clara&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;I live close by, can help with anything. Less flexible during evening hours.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;[https://mozillians.org/en-US/u/prixon/ Matej Priteržnik]&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Volunteer from Slovenia. Interested in learning more about Site Hosting. prixon@gmail.com&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;[https://mozillians.org/en-US/u/tuanta/ Truong Anh Tuan]&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Santa Clara&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Happy to help!&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Lizz Noonan&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Brussels&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;I think I&#039;m already signed up to be a site host, but I want to help in any way I can. Already working with Dave Boswell and Matej on Creative Contribute workshop(s), but I would love to be a site host, as well.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Havi Hoffman&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Toronto&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Sign me up. I would love to practice speaking Spanish as a site host, and I have advanced cat-herding skillz if needed.&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt;&lt;br /&gt;
&amp;lt;/table&amp;gt;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496267</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496267"/>
		<updated>2013-01-02T22:54:53Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Project plan / Timeline */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Support Android Aurora launch and Firefox OS Marketplace=&lt;br /&gt;
SUMO needs to support the projected launch of Firefox Aurora Marketplace for Android and make the necessary progress to hit the goals related to the Firefox OS Marketplace later in Q2.&lt;br /&gt;
&lt;br /&gt;
This goals is about completing everything is needed to properly market these 2 products.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
* Firefox Apps and Marketplace for Android will receive a push in Q1 and support for these users is required.&lt;br /&gt;
* Firefox OS Apps and Marketplace is about to be launched in Q2 and the support program needs to be in place in a timely manner.&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
This program is about ensuring that when the the Apps program is marketed, the end users have the ability to be supported the same way as other Mozilla and Firefox users are supported today.&lt;br /&gt;
&lt;br /&gt;
This includes, support content for the most prominent features, support forums and feedback mechanism. It also includes the prework to set up a help-desk that will support paid apps. In the case that paid apps launch in Q1, this project will include email support for such apps.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
* Article Visits&lt;br /&gt;
* Article Helpfulness&lt;br /&gt;
* # Support Questions&lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
This project is dependent of the Apps and Marketplace programs. If the program delays this project will be delayed too.&lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
TBD&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496266</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496266"/>
		<updated>2013-01-02T22:54:23Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Scope */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Support Android Aurora launch and Firefox OS Marketplace=&lt;br /&gt;
SUMO needs to support the projected launch of Firefox Aurora Marketplace for Android and make the necessary progress to hit the goals related to the Firefox OS Marketplace later in Q2.&lt;br /&gt;
&lt;br /&gt;
This goals is about completing everything is needed to properly market these 2 products.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
* Firefox Apps and Marketplace for Android will receive a push in Q1 and support for these users is required.&lt;br /&gt;
* Firefox OS Apps and Marketplace is about to be launched in Q2 and the support program needs to be in place in a timely manner.&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
This program is about ensuring that when the the Apps program is marketed, the end users have the ability to be supported the same way as other Mozilla and Firefox users are supported today.&lt;br /&gt;
&lt;br /&gt;
This includes, support content for the most prominent features, support forums and feedback mechanism. It also includes the prework to set up a help-desk that will support paid apps. In the case that paid apps launch in Q1, this project will include email support for such apps.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
* Article Visits&lt;br /&gt;
* Article Helpfulness&lt;br /&gt;
* # Support Questions&lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
This project is dependent of the Apps and Marketplace programs. If the program delays this project will be delayed too.&lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed. &lt;br /&gt;
&lt;br /&gt;
The project plan should be a &amp;quot;living&amp;quot; part of the document and should be updated frequently to remain accurate. Again, it doesn&#039;t have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.&lt;br /&gt;
&lt;br /&gt;
Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.&lt;br /&gt;
&lt;br /&gt;
The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:&lt;br /&gt;
* Initial kick-off meeting on July 27 w/ stakeholders (David) &lt;br /&gt;
* Delivery item #1 completed on week of Aug 13 (Rosana)&lt;br /&gt;
* Delivery item #2 completed the week after item #1 (Cheng)&lt;br /&gt;
* Present results at board meeting (David) on Aug 30&lt;br /&gt;
* Implementation of solution X (David &amp;amp; Michael) Sept 5&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496264</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496264"/>
		<updated>2013-01-02T22:45:18Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Success metric */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Support Android Aurora launch and Firefox OS Marketplace=&lt;br /&gt;
SUMO needs to support the projected launch of Firefox Aurora Marketplace for Android and make the necessary progress to hit the goals related to the Firefox OS Marketplace later in Q2.&lt;br /&gt;
&lt;br /&gt;
This goals is about completing everything is needed to properly market these 2 products.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
* Firefox Apps and Marketplace for Android will receive a push in Q1 and support for these users is required.&lt;br /&gt;
* Firefox OS Apps and Marketplace is about to be launched in Q2 and the support program needs to be in place in a timely manner.&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
This program is about ensuring that when the the Apps program is marketed, the end users have the ability to be supported the same way as other Mozilla and Firefox users are supported today.&lt;br /&gt;
&lt;br /&gt;
This includes, support content for the most prominent features, support forums and feedback mechanism. It also includes the prework to set up a help-desk that will support paid apps. In the case that paid apps launch in Q1, this project will include email support for such apps.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
* Article Visits&lt;br /&gt;
* Article Helpfulness&lt;br /&gt;
* # Support Questions&lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
If necessary, provide info about what this goal is &#039;&#039;not&#039;&#039; about,  or other relevant information that will help avoid confusion. &lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed. &lt;br /&gt;
&lt;br /&gt;
The project plan should be a &amp;quot;living&amp;quot; part of the document and should be updated frequently to remain accurate. Again, it doesn&#039;t have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.&lt;br /&gt;
&lt;br /&gt;
Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.&lt;br /&gt;
&lt;br /&gt;
The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:&lt;br /&gt;
* Initial kick-off meeting on July 27 w/ stakeholders (David) &lt;br /&gt;
* Delivery item #1 completed on week of Aug 13 (Rosana)&lt;br /&gt;
* Delivery item #2 completed the week after item #1 (Cheng)&lt;br /&gt;
* Present results at board meeting (David) on Aug 30&lt;br /&gt;
* Implementation of solution X (David &amp;amp; Michael) Sept 5&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496263</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496263"/>
		<updated>2013-01-02T22:43:31Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Communication plan */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Support Android Aurora launch and Firefox OS Marketplace=&lt;br /&gt;
SUMO needs to support the projected launch of Firefox Aurora Marketplace for Android and make the necessary progress to hit the goals related to the Firefox OS Marketplace later in Q2.&lt;br /&gt;
&lt;br /&gt;
This goals is about completing everything is needed to properly market these 2 products.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
* Firefox Apps and Marketplace for Android will receive a push in Q1 and support for these users is required.&lt;br /&gt;
* Firefox OS Apps and Marketplace is about to be launched in Q2 and the support program needs to be in place in a timely manner.&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
This program is about ensuring that when the the Apps program is marketed, the end users have the ability to be supported the same way as other Mozilla and Firefox users are supported today.&lt;br /&gt;
&lt;br /&gt;
This includes, support content for the most prominent features, support forums and feedback mechanism. It also includes the prework to set up a help-desk that will support paid apps. In the case that paid apps launch in Q1, this project will include email support for such apps.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
How will the success of the project be tracked? Which of the org&#039;s top goals does this project support? What KPI/needle are we trying to move? &lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
If necessary, provide info about what this goal is &#039;&#039;not&#039;&#039; about,  or other relevant information that will help avoid confusion. &lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed. &lt;br /&gt;
&lt;br /&gt;
The project plan should be a &amp;quot;living&amp;quot; part of the document and should be updated frequently to remain accurate. Again, it doesn&#039;t have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.&lt;br /&gt;
&lt;br /&gt;
Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.&lt;br /&gt;
&lt;br /&gt;
The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:&lt;br /&gt;
* Initial kick-off meeting on July 27 w/ stakeholders (David) &lt;br /&gt;
* Delivery item #1 completed on week of Aug 13 (Rosana)&lt;br /&gt;
* Delivery item #2 completed the week after item #1 (Cheng)&lt;br /&gt;
* Present results at board meeting (David) on Aug 30&lt;br /&gt;
* Implementation of solution X (David &amp;amp; Michael) Sept 5&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496261</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496261"/>
		<updated>2013-01-02T22:21:57Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Desired outcome */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Support Android Aurora launch and Firefox OS Marketplace=&lt;br /&gt;
SUMO needs to support the projected launch of Firefox Aurora Marketplace for Android and make the necessary progress to hit the goals related to the Firefox OS Marketplace later in Q2.&lt;br /&gt;
&lt;br /&gt;
This goals is about completing everything is needed to properly market these 2 products.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
* Firefox Apps and Marketplace for Android will receive a push in Q1 and support for these users is required.&lt;br /&gt;
* Firefox OS Apps and Marketplace is about to be launched in Q2 and the support program needs to be in place in a timely manner.&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
This program is about ensuring that when the the Apps program is marketed, the end users have the ability to be supported the same way as other Mozilla and Firefox users are supported today.&lt;br /&gt;
&lt;br /&gt;
This includes, support content for the most prominent features, support forums and feedback mechanism. It also includes the prework to set up a help-desk that will support paid apps. In the case that paid apps launch in Q1, this project will include email support for such apps.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
How will the success of the project be tracked? Which of the org&#039;s top goals does this project support? What KPI/needle are we trying to move? &lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
If necessary, provide info about what this goal is &#039;&#039;not&#039;&#039; about,  or other relevant information that will help avoid confusion. &lt;br /&gt;
&lt;br /&gt;
=Communication plan=&lt;br /&gt;
At a high level, describe any communication plans (e.g. planned blog posts, forum thread posts, internal MoCo communication, etc) that should happen as part of this goal. Also specify who needs to do the communication -- you, community management, or someone else. This section can of course be merged with the &#039;&#039;Project plan / Timeline&#039;&#039; section below if it&#039;s easier to follow.&lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed. &lt;br /&gt;
&lt;br /&gt;
The project plan should be a &amp;quot;living&amp;quot; part of the document and should be updated frequently to remain accurate. Again, it doesn&#039;t have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.&lt;br /&gt;
&lt;br /&gt;
Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.&lt;br /&gt;
&lt;br /&gt;
The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:&lt;br /&gt;
* Initial kick-off meeting on July 27 w/ stakeholders (David) &lt;br /&gt;
* Delivery item #1 completed on week of Aug 13 (Rosana)&lt;br /&gt;
* Delivery item #2 completed the week after item #1 (Cheng)&lt;br /&gt;
* Present results at board meeting (David) on Aug 30&lt;br /&gt;
* Implementation of solution X (David &amp;amp; Michael) Sept 5&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496260</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496260"/>
		<updated>2013-01-02T22:17:17Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Support Android Aurora launch and Firefox OS Marketplace */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Support Android Aurora launch and Firefox OS Marketplace=&lt;br /&gt;
SUMO needs to support the projected launch of Firefox Aurora Marketplace for Android and make the necessary progress to hit the goals related to the Firefox OS Marketplace later in Q2.&lt;br /&gt;
&lt;br /&gt;
This goals is about completing everything is needed to properly market these 2 products.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
* Firefox Apps and Marketplace for Android will receive a push in Q1 and support for these users is required.&lt;br /&gt;
* Firefox OS Apps and Marketplace is about to be launched in Q2 and the support program needs to be in place in a timely manner.&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
Describe with words the desired outcome after the completion of this project. What will be different? What will be improved? Be as clear and precise as possible, and avoid assumptions on what the reader&#039;s prior knowledge about it. In other words, elaborate on this more rather than less.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
How will the success of the project be tracked? Which of the org&#039;s top goals does this project support? What KPI/needle are we trying to move? &lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
If necessary, provide info about what this goal is &#039;&#039;not&#039;&#039; about,  or other relevant information that will help avoid confusion. &lt;br /&gt;
&lt;br /&gt;
=Communication plan=&lt;br /&gt;
At a high level, describe any communication plans (e.g. planned blog posts, forum thread posts, internal MoCo communication, etc) that should happen as part of this goal. Also specify who needs to do the communication -- you, community management, or someone else. This section can of course be merged with the &#039;&#039;Project plan / Timeline&#039;&#039; section below if it&#039;s easier to follow.&lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed. &lt;br /&gt;
&lt;br /&gt;
The project plan should be a &amp;quot;living&amp;quot; part of the document and should be updated frequently to remain accurate. Again, it doesn&#039;t have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.&lt;br /&gt;
&lt;br /&gt;
Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.&lt;br /&gt;
&lt;br /&gt;
The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:&lt;br /&gt;
* Initial kick-off meeting on July 27 w/ stakeholders (David) &lt;br /&gt;
* Delivery item #1 completed on week of Aug 13 (Rosana)&lt;br /&gt;
* Delivery item #2 completed the week after item #1 (Cheng)&lt;br /&gt;
* Present results at board meeting (David) on Aug 30&lt;br /&gt;
* Implementation of solution X (David &amp;amp; Michael) Sept 5&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496259</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496259"/>
		<updated>2013-01-02T22:15:49Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Problem statement */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Support Android Aurora launch and Firefox OS Marketplace=&lt;br /&gt;
SUMO needs to support the projected launch of Firefox Aurora Marketplace for Android and make the necessary progress to hit the goals related to the Firefox OS Marketplace later in Q2.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
* Firefox Apps and Marketplace for Android will receive a push in Q1 and support for these users is required.&lt;br /&gt;
* Firefox OS Apps and Marketplace is about to be launched in Q2 and the support program needs to be in place in a timely manner.&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
Describe with words the desired outcome after the completion of this project. What will be different? What will be improved? Be as clear and precise as possible, and avoid assumptions on what the reader&#039;s prior knowledge about it. In other words, elaborate on this more rather than less.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
How will the success of the project be tracked? Which of the org&#039;s top goals does this project support? What KPI/needle are we trying to move? &lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
If necessary, provide info about what this goal is &#039;&#039;not&#039;&#039; about,  or other relevant information that will help avoid confusion. &lt;br /&gt;
&lt;br /&gt;
=Communication plan=&lt;br /&gt;
At a high level, describe any communication plans (e.g. planned blog posts, forum thread posts, internal MoCo communication, etc) that should happen as part of this goal. Also specify who needs to do the communication -- you, community management, or someone else. This section can of course be merged with the &#039;&#039;Project plan / Timeline&#039;&#039; section below if it&#039;s easier to follow.&lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed. &lt;br /&gt;
&lt;br /&gt;
The project plan should be a &amp;quot;living&amp;quot; part of the document and should be updated frequently to remain accurate. Again, it doesn&#039;t have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.&lt;br /&gt;
&lt;br /&gt;
Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.&lt;br /&gt;
&lt;br /&gt;
The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:&lt;br /&gt;
* Initial kick-off meeting on July 27 w/ stakeholders (David) &lt;br /&gt;
* Delivery item #1 completed on week of Aug 13 (Rosana)&lt;br /&gt;
* Delivery item #2 completed the week after item #1 (Cheng)&lt;br /&gt;
* Present results at board meeting (David) on Aug 30&lt;br /&gt;
* Implementation of solution X (David &amp;amp; Michael) Sept 5&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496253</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496253"/>
		<updated>2013-01-02T22:02:42Z</updated>

		<summary type="html">&lt;p&gt;Ibai: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Support Android Aurora launch and Firefox OS Marketplace=&lt;br /&gt;
SUMO needs to support the projected launch of Firefox Aurora Marketplace for Android and make the necessary progress to hit the goals related to the Firefox OS Marketplace later in Q2.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
Provide an accurate and clearly articulated problem statement:&lt;br /&gt;
* What is the problem that we are hoping to solve with this project?&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
Describe with words the desired outcome after the completion of this project. What will be different? What will be improved? Be as clear and precise as possible, and avoid assumptions on what the reader&#039;s prior knowledge about it. In other words, elaborate on this more rather than less.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
How will the success of the project be tracked? Which of the org&#039;s top goals does this project support? What KPI/needle are we trying to move? &lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
If necessary, provide info about what this goal is &#039;&#039;not&#039;&#039; about,  or other relevant information that will help avoid confusion. &lt;br /&gt;
&lt;br /&gt;
=Communication plan=&lt;br /&gt;
At a high level, describe any communication plans (e.g. planned blog posts, forum thread posts, internal MoCo communication, etc) that should happen as part of this goal. Also specify who needs to do the communication -- you, community management, or someone else. This section can of course be merged with the &#039;&#039;Project plan / Timeline&#039;&#039; section below if it&#039;s easier to follow.&lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed. &lt;br /&gt;
&lt;br /&gt;
The project plan should be a &amp;quot;living&amp;quot; part of the document and should be updated frequently to remain accurate. Again, it doesn&#039;t have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.&lt;br /&gt;
&lt;br /&gt;
Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.&lt;br /&gt;
&lt;br /&gt;
The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:&lt;br /&gt;
* Initial kick-off meeting on July 27 w/ stakeholders (David) &lt;br /&gt;
* Delivery item #1 completed on week of Aug 13 (Rosana)&lt;br /&gt;
* Delivery item #2 completed the week after item #1 (Cheng)&lt;br /&gt;
* Present results at board meeting (David) on Aug 30&lt;br /&gt;
* Implementation of solution X (David &amp;amp; Michael) Sept 5&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496252</id>
		<title>Support/AppsSupportQ1</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/AppsSupportQ1&amp;diff=496252"/>
		<updated>2013-01-02T21:57:01Z</updated>

		<summary type="html">&lt;p&gt;Ibai: Created page with &amp;quot;{{DRAFT}}  =Title of project/goal=  Support Android Aurora launch and Firefox OS Marketplace requirements.  =Problem statement= Provide an accurate and clearly articulated proble...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{DRAFT}}&lt;br /&gt;
&lt;br /&gt;
=Title of project/goal=&lt;br /&gt;
&lt;br /&gt;
Support Android Aurora launch and Firefox OS Marketplace requirements.&lt;br /&gt;
&lt;br /&gt;
=Problem statement=&lt;br /&gt;
Provide an accurate and clearly articulated problem statement:&lt;br /&gt;
* What is the problem that we are hoping to solve with this project?&lt;br /&gt;
&lt;br /&gt;
=Desired outcome=&lt;br /&gt;
Describe with words the desired outcome after the completion of this project. What will be different? What will be improved? Be as clear and precise as possible, and avoid assumptions on what the reader&#039;s prior knowledge about it. In other words, elaborate on this more rather than less.&lt;br /&gt;
&lt;br /&gt;
=Success metric=&lt;br /&gt;
How will the success of the project be tracked? Which of the org&#039;s top goals does this project support? What KPI/needle are we trying to move? &lt;br /&gt;
&lt;br /&gt;
=Scope=&lt;br /&gt;
If necessary, provide info about what this goal is &#039;&#039;not&#039;&#039; about,  or other relevant information that will help avoid confusion. &lt;br /&gt;
&lt;br /&gt;
=Communication plan=&lt;br /&gt;
At a high level, describe any communication plans (e.g. planned blog posts, forum thread posts, internal MoCo communication, etc) that should happen as part of this goal. Also specify who needs to do the communication -- you, community management, or someone else. This section can of course be merged with the &#039;&#039;Project plan / Timeline&#039;&#039; section below if it&#039;s easier to follow.&lt;br /&gt;
&lt;br /&gt;
=Project plan / Timeline=&lt;br /&gt;
At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed. &lt;br /&gt;
&lt;br /&gt;
The project plan should be a &amp;quot;living&amp;quot; part of the document and should be updated frequently to remain accurate. Again, it doesn&#039;t have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.&lt;br /&gt;
&lt;br /&gt;
Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.&lt;br /&gt;
&lt;br /&gt;
The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:&lt;br /&gt;
* Initial kick-off meeting on July 27 w/ stakeholders (David) &lt;br /&gt;
* Delivery item #1 completed on week of Aug 13 (Rosana)&lt;br /&gt;
* Delivery item #2 completed the week after item #1 (Cheng)&lt;br /&gt;
* Present results at board meeting (David) on Aug 30&lt;br /&gt;
* Implementation of solution X (David &amp;amp; Michael) Sept 5&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team/Goals/2013&amp;diff=495054</id>
		<title>Desktop &amp; Cross Product Support Team/Goals/2013</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team/Goals/2013&amp;diff=495054"/>
		<updated>2012-12-20T00:26:11Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Continuous improvement of English content */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;SUMO Desktop &amp;amp; Cross Product Support Team 2013 Goals&lt;br /&gt;
&lt;br /&gt;
=Cross Products=&lt;br /&gt;
==Create truly delightful support experiences for all of our products that go above and beyond user expectations==&lt;br /&gt;
===Ensure that users with problems know that SUMO exists (# Visitors, Quarterly Survey)===&lt;br /&gt;
*Figure out why people don&#039;t find SUMO&lt;br /&gt;
*SEO programs&lt;br /&gt;
*Social Media Outreach&lt;br /&gt;
*First run experiences integration.&lt;br /&gt;
*PR - get us present on the main Mozilla blog&lt;br /&gt;
*Mobile apps in app stores or on home screen&lt;br /&gt;
*Include Facebook Likes, Google+ +1s and Tweets to increase promotion.&lt;br /&gt;
&lt;br /&gt;
===User Education (Reduce cost of support, NPS)===&lt;br /&gt;
*Partner with User Engagement to define and execute on a user-focused, two-way Social Media strategy&lt;br /&gt;
*Partner with Product, UX, Web Productions, Product Marketing, Creative to integrate education and support into our products (desktop, android, firefox os, persona, marketplace)&lt;br /&gt;
*Partner with Mobile Support to create mobile help and learning apps for Android and Firefox OS&lt;br /&gt;
*Partner with PR, Product Marketing and User Engagement to incorporate user education into our marketing story.&lt;br /&gt;
*Firefox Clinics - work with UR, UX, UE (and any or all teams) + local reps to run Firefox Clinics - we can help people, educate them, learn about our users and build community all at once. this would change the focus of clinics a bit, more into &amp;quot;marketing&amp;quot;&lt;br /&gt;
&lt;br /&gt;
===Increase the localization coverage (Reach  xx% of our visitors in their own language)===&lt;br /&gt;
*To work on a cohesive strategy for 2013.&lt;br /&gt;
*Firefox Clinics to create Localization Sprints.&lt;br /&gt;
&lt;br /&gt;
==Make SUMO the primary entry-level community for Mozillians==&lt;br /&gt;
===Ensure lowest possible barriers of entry (# New Regular Contributors - Level 1 contributors)===&lt;br /&gt;
*Redefine and optimize entry channels&lt;br /&gt;
*Buddy program&lt;br /&gt;
===Enable community members to grow and join other projects (# &amp;quot;graduated&amp;quot; contributors)===&lt;br /&gt;
*Create a system of internal connections with different teams&lt;br /&gt;
*Create a badges program&lt;br /&gt;
===Grow our support community &amp;amp; team to ensure no person is irreplaceable=== &lt;br /&gt;
*Number of community members and local community leaders&lt;br /&gt;
*Number of SUMO mentors/buddies&lt;br /&gt;
&lt;br /&gt;
===Have fun and make sure our community has fun too===&lt;br /&gt;
*Create a fun indicator :)&lt;br /&gt;
&lt;br /&gt;
=Desktop=&lt;br /&gt;
==Increase retention and user loyalty==&lt;br /&gt;
===Improve Forum performance (100% Resolution rate and 24h SLA)===&lt;br /&gt;
*Create an escalation system for difficult questions&lt;br /&gt;
*Make the support forum more engaging&lt;br /&gt;
&lt;br /&gt;
===Continuous improvement of English content===&lt;br /&gt;
*Increase the overall satisfied user (based on the exit survey) up to XX%&lt;br /&gt;
*Evaluate misleading articles (remove them if they are too confusing)&lt;br /&gt;
*Explore different formats of articles.&lt;br /&gt;
*DocSprints&lt;br /&gt;
*Maximize the amount of content.&lt;br /&gt;
&lt;br /&gt;
=General Tactics=&lt;br /&gt;
==Increase the capabilities of the team==&lt;br /&gt;
===Establish Awesome metrics &amp;amp; KPIs===&lt;br /&gt;
===Have Awesome tools to measure metrics/KPIs, monitor &amp;amp; reward contributions===&lt;br /&gt;
===Significantly increase internal visibility and perceived relevance of SUMO within MoCo===&lt;br /&gt;
*Rebrand SUMO to support the shift from Support Guys to also include the &amp;quot;Voice of the User&amp;quot; (i.e. new logo, new creative materials, etc)&lt;br /&gt;
===We have an awesome platform - let&#039;s promote it===&lt;br /&gt;
===Adopt industry best practises (training, conferences, etc)===&lt;br /&gt;
*Set up a calendar&lt;br /&gt;
&lt;br /&gt;
=Cross Product Platform=&lt;br /&gt;
==Android==&lt;br /&gt;
===Develop mobile support web app with built-in social support===&lt;br /&gt;
===Create excellent mobile self-service and community-powered support forums===&lt;br /&gt;
==Expand our support offerings to include third-party Apps developers==&lt;br /&gt;
===Support Android Aurora launch and Firefox OS Marketplace requirements.===&lt;br /&gt;
===Transition ownership to Mobile team.===&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team/Goals/2013&amp;diff=495053</id>
		<title>Desktop &amp; Cross Product Support Team/Goals/2013</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team/Goals/2013&amp;diff=495053"/>
		<updated>2012-12-20T00:25:49Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Improve Forum performance (100% Resolution rate and 24h SLA) */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;SUMO Desktop &amp;amp; Cross Product Support Team 2013 Goals&lt;br /&gt;
&lt;br /&gt;
=Cross Products=&lt;br /&gt;
==Create truly delightful support experiences for all of our products that go above and beyond user expectations==&lt;br /&gt;
===Ensure that users with problems know that SUMO exists (# Visitors, Quarterly Survey)===&lt;br /&gt;
*Figure out why people don&#039;t find SUMO&lt;br /&gt;
*SEO programs&lt;br /&gt;
*Social Media Outreach&lt;br /&gt;
*First run experiences integration.&lt;br /&gt;
*PR - get us present on the main Mozilla blog&lt;br /&gt;
*Mobile apps in app stores or on home screen&lt;br /&gt;
*Include Facebook Likes, Google+ +1s and Tweets to increase promotion.&lt;br /&gt;
&lt;br /&gt;
===User Education (Reduce cost of support, NPS)===&lt;br /&gt;
*Partner with User Engagement to define and execute on a user-focused, two-way Social Media strategy&lt;br /&gt;
*Partner with Product, UX, Web Productions, Product Marketing, Creative to integrate education and support into our products (desktop, android, firefox os, persona, marketplace)&lt;br /&gt;
*Partner with Mobile Support to create mobile help and learning apps for Android and Firefox OS&lt;br /&gt;
*Partner with PR, Product Marketing and User Engagement to incorporate user education into our marketing story.&lt;br /&gt;
*Firefox Clinics - work with UR, UX, UE (and any or all teams) + local reps to run Firefox Clinics - we can help people, educate them, learn about our users and build community all at once. this would change the focus of clinics a bit, more into &amp;quot;marketing&amp;quot;&lt;br /&gt;
&lt;br /&gt;
===Increase the localization coverage (Reach  xx% of our visitors in their own language)===&lt;br /&gt;
*To work on a cohesive strategy for 2013.&lt;br /&gt;
*Firefox Clinics to create Localization Sprints.&lt;br /&gt;
&lt;br /&gt;
==Make SUMO the primary entry-level community for Mozillians==&lt;br /&gt;
===Ensure lowest possible barriers of entry (# New Regular Contributors - Level 1 contributors)===&lt;br /&gt;
*Redefine and optimize entry channels&lt;br /&gt;
*Buddy program&lt;br /&gt;
===Enable community members to grow and join other projects (# &amp;quot;graduated&amp;quot; contributors)===&lt;br /&gt;
*Create a system of internal connections with different teams&lt;br /&gt;
*Create a badges program&lt;br /&gt;
===Grow our support community &amp;amp; team to ensure no person is irreplaceable=== &lt;br /&gt;
*Number of community members and local community leaders&lt;br /&gt;
*Number of SUMO mentors/buddies&lt;br /&gt;
&lt;br /&gt;
===Have fun and make sure our community has fun too===&lt;br /&gt;
*Create a fun indicator :)&lt;br /&gt;
&lt;br /&gt;
=Desktop=&lt;br /&gt;
==Increase retention and user loyalty==&lt;br /&gt;
===Improve Forum performance (100% Resolution rate and 24h SLA)===&lt;br /&gt;
*Create an escalation system for difficult questions&lt;br /&gt;
*Make the support forum more engaging&lt;br /&gt;
&lt;br /&gt;
===Continuous improvement of English content===&lt;br /&gt;
Increase the overall satisfied user (based on the exit survey) up to XX%&lt;br /&gt;
Evaluate misleading articles (remove them if they are too confusing)&lt;br /&gt;
Explore different formats of articles.&lt;br /&gt;
DocSprints&lt;br /&gt;
Maximize the amount of content.&lt;br /&gt;
&lt;br /&gt;
=General Tactics=&lt;br /&gt;
==Increase the capabilities of the team==&lt;br /&gt;
===Establish Awesome metrics &amp;amp; KPIs===&lt;br /&gt;
===Have Awesome tools to measure metrics/KPIs, monitor &amp;amp; reward contributions===&lt;br /&gt;
===Significantly increase internal visibility and perceived relevance of SUMO within MoCo===&lt;br /&gt;
*Rebrand SUMO to support the shift from Support Guys to also include the &amp;quot;Voice of the User&amp;quot; (i.e. new logo, new creative materials, etc)&lt;br /&gt;
===We have an awesome platform - let&#039;s promote it===&lt;br /&gt;
===Adopt industry best practises (training, conferences, etc)===&lt;br /&gt;
*Set up a calendar&lt;br /&gt;
&lt;br /&gt;
=Cross Product Platform=&lt;br /&gt;
==Android==&lt;br /&gt;
===Develop mobile support web app with built-in social support===&lt;br /&gt;
===Create excellent mobile self-service and community-powered support forums===&lt;br /&gt;
==Expand our support offerings to include third-party Apps developers==&lt;br /&gt;
===Support Android Aurora launch and Firefox OS Marketplace requirements.===&lt;br /&gt;
===Transition ownership to Mobile team.===&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team/Goals/2013&amp;diff=495052</id>
		<title>Desktop &amp; Cross Product Support Team/Goals/2013</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team/Goals/2013&amp;diff=495052"/>
		<updated>2012-12-20T00:22:53Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Grow our support community &amp;amp; team to ensure no person is irreplaceable */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;SUMO Desktop &amp;amp; Cross Product Support Team 2013 Goals&lt;br /&gt;
&lt;br /&gt;
=Cross Products=&lt;br /&gt;
==Create truly delightful support experiences for all of our products that go above and beyond user expectations==&lt;br /&gt;
===Ensure that users with problems know that SUMO exists (# Visitors, Quarterly Survey)===&lt;br /&gt;
*Figure out why people don&#039;t find SUMO&lt;br /&gt;
*SEO programs&lt;br /&gt;
*Social Media Outreach&lt;br /&gt;
*First run experiences integration.&lt;br /&gt;
*PR - get us present on the main Mozilla blog&lt;br /&gt;
*Mobile apps in app stores or on home screen&lt;br /&gt;
*Include Facebook Likes, Google+ +1s and Tweets to increase promotion.&lt;br /&gt;
&lt;br /&gt;
===User Education (Reduce cost of support, NPS)===&lt;br /&gt;
*Partner with User Engagement to define and execute on a user-focused, two-way Social Media strategy&lt;br /&gt;
*Partner with Product, UX, Web Productions, Product Marketing, Creative to integrate education and support into our products (desktop, android, firefox os, persona, marketplace)&lt;br /&gt;
*Partner with Mobile Support to create mobile help and learning apps for Android and Firefox OS&lt;br /&gt;
*Partner with PR, Product Marketing and User Engagement to incorporate user education into our marketing story.&lt;br /&gt;
*Firefox Clinics - work with UR, UX, UE (and any or all teams) + local reps to run Firefox Clinics - we can help people, educate them, learn about our users and build community all at once. this would change the focus of clinics a bit, more into &amp;quot;marketing&amp;quot;&lt;br /&gt;
&lt;br /&gt;
===Increase the localization coverage (Reach  xx% of our visitors in their own language)===&lt;br /&gt;
*To work on a cohesive strategy for 2013.&lt;br /&gt;
*Firefox Clinics to create Localization Sprints.&lt;br /&gt;
&lt;br /&gt;
==Make SUMO the primary entry-level community for Mozillians==&lt;br /&gt;
===Ensure lowest possible barriers of entry (# New Regular Contributors - Level 1 contributors)===&lt;br /&gt;
*Redefine and optimize entry channels&lt;br /&gt;
*Buddy program&lt;br /&gt;
===Enable community members to grow and join other projects (# &amp;quot;graduated&amp;quot; contributors)===&lt;br /&gt;
*Create a system of internal connections with different teams&lt;br /&gt;
*Create a badges program&lt;br /&gt;
===Grow our support community &amp;amp; team to ensure no person is irreplaceable=== &lt;br /&gt;
*Number of community members and local community leaders&lt;br /&gt;
*Number of SUMO mentors/buddies&lt;br /&gt;
&lt;br /&gt;
===Have fun and make sure our community has fun too===&lt;br /&gt;
*Create a fun indicator :)&lt;br /&gt;
&lt;br /&gt;
=Desktop=&lt;br /&gt;
==Increase retention and user loyalty==&lt;br /&gt;
===Improve Forum performance (100% Resolution rate and 24h SLA)===&lt;br /&gt;
Create an escalation system for difficult questions&lt;br /&gt;
Make the support forum more engaging&lt;br /&gt;
===Continuous improvement of English content===&lt;br /&gt;
Increase the overall satisfied user (based on the exit survey) up to XX%&lt;br /&gt;
Evaluate misleading articles (remove them if they are too confusing)&lt;br /&gt;
Explore different formats of articles.&lt;br /&gt;
DocSprints&lt;br /&gt;
Maximize the amount of content.&lt;br /&gt;
&lt;br /&gt;
=General Tactics=&lt;br /&gt;
==Increase the capabilities of the team==&lt;br /&gt;
===Establish Awesome metrics &amp;amp; KPIs===&lt;br /&gt;
===Have Awesome tools to measure metrics/KPIs, monitor &amp;amp; reward contributions===&lt;br /&gt;
===Significantly increase internal visibility and perceived relevance of SUMO within MoCo===&lt;br /&gt;
*Rebrand SUMO to support the shift from Support Guys to also include the &amp;quot;Voice of the User&amp;quot; (i.e. new logo, new creative materials, etc)&lt;br /&gt;
===We have an awesome platform - let&#039;s promote it===&lt;br /&gt;
===Adopt industry best practises (training, conferences, etc)===&lt;br /&gt;
*Set up a calendar&lt;br /&gt;
&lt;br /&gt;
=Cross Product Platform=&lt;br /&gt;
==Android==&lt;br /&gt;
===Develop mobile support web app with built-in social support===&lt;br /&gt;
===Create excellent mobile self-service and community-powered support forums===&lt;br /&gt;
==Expand our support offerings to include third-party Apps developers==&lt;br /&gt;
===Support Android Aurora launch and Firefox OS Marketplace requirements.===&lt;br /&gt;
===Transition ownership to Mobile team.===&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team/Goals/2013&amp;diff=495051</id>
		<title>Desktop &amp; Cross Product Support Team/Goals/2013</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team/Goals/2013&amp;diff=495051"/>
		<updated>2012-12-20T00:22:22Z</updated>

		<summary type="html">&lt;p&gt;Ibai: Created page with &amp;quot;SUMO Desktop &amp;amp; Cross Product Support Team 2013 Goals  =Cross Products= ==Create truly delightful support experiences for all of our products that go above and beyond user expecta...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;SUMO Desktop &amp;amp; Cross Product Support Team 2013 Goals&lt;br /&gt;
&lt;br /&gt;
=Cross Products=&lt;br /&gt;
==Create truly delightful support experiences for all of our products that go above and beyond user expectations==&lt;br /&gt;
===Ensure that users with problems know that SUMO exists (# Visitors, Quarterly Survey)===&lt;br /&gt;
*Figure out why people don&#039;t find SUMO&lt;br /&gt;
*SEO programs&lt;br /&gt;
*Social Media Outreach&lt;br /&gt;
*First run experiences integration.&lt;br /&gt;
*PR - get us present on the main Mozilla blog&lt;br /&gt;
*Mobile apps in app stores or on home screen&lt;br /&gt;
*Include Facebook Likes, Google+ +1s and Tweets to increase promotion.&lt;br /&gt;
&lt;br /&gt;
===User Education (Reduce cost of support, NPS)===&lt;br /&gt;
*Partner with User Engagement to define and execute on a user-focused, two-way Social Media strategy&lt;br /&gt;
*Partner with Product, UX, Web Productions, Product Marketing, Creative to integrate education and support into our products (desktop, android, firefox os, persona, marketplace)&lt;br /&gt;
*Partner with Mobile Support to create mobile help and learning apps for Android and Firefox OS&lt;br /&gt;
*Partner with PR, Product Marketing and User Engagement to incorporate user education into our marketing story.&lt;br /&gt;
*Firefox Clinics - work with UR, UX, UE (and any or all teams) + local reps to run Firefox Clinics - we can help people, educate them, learn about our users and build community all at once. this would change the focus of clinics a bit, more into &amp;quot;marketing&amp;quot;&lt;br /&gt;
&lt;br /&gt;
===Increase the localization coverage (Reach  xx% of our visitors in their own language)===&lt;br /&gt;
*To work on a cohesive strategy for 2013.&lt;br /&gt;
*Firefox Clinics to create Localization Sprints.&lt;br /&gt;
&lt;br /&gt;
==Make SUMO the primary entry-level community for Mozillians==&lt;br /&gt;
===Ensure lowest possible barriers of entry (# New Regular Contributors - Level 1 contributors)===&lt;br /&gt;
*Redefine and optimize entry channels&lt;br /&gt;
*Buddy program&lt;br /&gt;
===Enable community members to grow and join other projects (# &amp;quot;graduated&amp;quot; contributors)===&lt;br /&gt;
*Create a system of internal connections with different teams&lt;br /&gt;
*Create a badges program&lt;br /&gt;
===Grow our support community &amp;amp; team to ensure no person is irreplaceable=== &lt;br /&gt;
*# of community members and local community leaders&lt;br /&gt;
*# of SUMO mentors/buddies&lt;br /&gt;
===Have fun and make sure our community has fun too===&lt;br /&gt;
*Create a fun indicator :)&lt;br /&gt;
&lt;br /&gt;
=Desktop=&lt;br /&gt;
==Increase retention and user loyalty==&lt;br /&gt;
===Improve Forum performance (100% Resolution rate and 24h SLA)===&lt;br /&gt;
Create an escalation system for difficult questions&lt;br /&gt;
Make the support forum more engaging&lt;br /&gt;
===Continuous improvement of English content===&lt;br /&gt;
Increase the overall satisfied user (based on the exit survey) up to XX%&lt;br /&gt;
Evaluate misleading articles (remove them if they are too confusing)&lt;br /&gt;
Explore different formats of articles.&lt;br /&gt;
DocSprints&lt;br /&gt;
Maximize the amount of content.&lt;br /&gt;
&lt;br /&gt;
=General Tactics=&lt;br /&gt;
==Increase the capabilities of the team==&lt;br /&gt;
===Establish Awesome metrics &amp;amp; KPIs===&lt;br /&gt;
===Have Awesome tools to measure metrics/KPIs, monitor &amp;amp; reward contributions===&lt;br /&gt;
===Significantly increase internal visibility and perceived relevance of SUMO within MoCo===&lt;br /&gt;
*Rebrand SUMO to support the shift from Support Guys to also include the &amp;quot;Voice of the User&amp;quot; (i.e. new logo, new creative materials, etc)&lt;br /&gt;
===We have an awesome platform - let&#039;s promote it===&lt;br /&gt;
===Adopt industry best practises (training, conferences, etc)===&lt;br /&gt;
*Set up a calendar&lt;br /&gt;
&lt;br /&gt;
=Cross Product Platform=&lt;br /&gt;
==Android==&lt;br /&gt;
===Develop mobile support web app with built-in social support===&lt;br /&gt;
===Create excellent mobile self-service and community-powered support forums===&lt;br /&gt;
==Expand our support offerings to include third-party Apps developers==&lt;br /&gt;
===Support Android Aurora launch and Firefox OS Marketplace requirements.===&lt;br /&gt;
===Transition ownership to Mobile team.===&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494983</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494983"/>
		<updated>2012-12-19T19:14:23Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Firefox OS */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{done|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{done|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{delay|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{miss|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{done|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{done|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/images/6/62/B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{drop|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{miss|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{done|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{done|Define payment issue handling and flows.}}&lt;br /&gt;
*{{done|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494958</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494958"/>
		<updated>2012-12-19T19:03:08Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* All products */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{done|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{done|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{delay|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{miss|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{done|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/images/6/62/B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{drop|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{done|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{done|Define payment issue handling and flows.}}&lt;br /&gt;
*{{done|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494937</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494937"/>
		<updated>2012-12-19T18:47:37Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* All products */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{done|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{done|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{delay|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{done|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/images/6/62/B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{drop|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{done|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{done|Define payment issue handling and flows.}}&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494931</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494931"/>
		<updated>2012-12-19T18:41:19Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* All products */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{done|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{done|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{delay|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{done|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/images/6/62/B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{drop|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{done|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{done|Define payment issue handling and flows.}}&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494930</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494930"/>
		<updated>2012-12-19T18:39:05Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Firefox OS */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{done|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{done|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{delay|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{done|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/images/6/62/B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{drop|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{done|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{done|Define payment issue handling and flows.}}&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494929</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494929"/>
		<updated>2012-12-19T18:38:19Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* All products */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{done|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{miss|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{done|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{delay|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{done|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/images/6/62/B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{drop|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{ok|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{ok|Define payment issue handling and flows.}}&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494928</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=494928"/>
		<updated>2012-12-19T18:37:48Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* All products */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{done|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{missed|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{missed|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{missed|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{done|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{done|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{delay|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{done|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/images/6/62/B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{drop|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{drop|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{ok|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{ok|Define payment issue handling and flows.}}&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=492175</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=492175"/>
		<updated>2012-12-05T17:45:16Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Firefox OS */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{ok|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{done|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{ok|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{done|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{ok|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{new|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{ok|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{ok|Define payment issue handling and flows.}}&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491921</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491921"/>
		<updated>2012-12-04T17:46:51Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Firefox OS */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{ok|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{ok|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{ok|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{ok|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{new|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{ok|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{ok|Define payment issue handling and flows.}}&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491920</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491920"/>
		<updated>2012-12-04T17:46:32Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Firefox OS */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{ok|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{ok|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{ok|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{ok|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{new|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*Phase II Marketplace Support: Localization. Payments documentation &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{risk|Localize content to Spanish and Portuguese: Hire PT speaking FTE.}}&lt;br /&gt;
**{{ok|Define payment issue handling and flows.}}&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491914</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491914"/>
		<updated>2012-12-04T17:42:55Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Firefox OS */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{ok|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{ok|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{ok|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{ok|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{new|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Phase II Marketplace Support: Localization. Payments documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**Localize content to Spanish and Portuguese: Hire PT speaking FTE.&lt;br /&gt;
**Define payment issue handling and flows.&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491913</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491913"/>
		<updated>2012-12-04T17:42:25Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Firefox Mobile */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{ok|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{ok|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{done|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{ok|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{ok|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{new|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Phase II Marketplace Support: Localization. Payments documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**Localize content to Spanish and Portuguese: Hire PT speaking FTE.&lt;br /&gt;
**Define payment issue handling and flows.&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491910</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=491910"/>
		<updated>2012-12-04T17:41:48Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* All products */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{ok|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; Rosana, &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt;([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{ok|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Provide a report to the organization giving key insights gained through Feedback and Support}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler ([https://sumo.etherpad.mozilla.org/sentimentreport Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{new|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{ok|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{ok|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([http://wiki.mozilla.org/b2g_oem_support_plan project plan])&#039;&#039;&lt;br /&gt;
**{{new|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle ([http://wiki.mozilla.org/dogfooding_support_plan project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Phase II Marketplace Support: Localization. Payments documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**Localize content to Spanish and Portuguese: Hire PT speaking FTE.&lt;br /&gt;
**Define payment issue handling and flows.&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490858</id>
		<title>Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490858"/>
		<updated>2012-11-29T17:44:29Z</updated>

		<summary type="html">&lt;p&gt;Ibai: Blanked the page&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Desktop_Cross_Product_Support_Team&amp;diff=490857</id>
		<title>Desktop Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Desktop_Cross_Product_Support_Team&amp;diff=490857"/>
		<updated>2012-11-29T17:43:53Z</updated>

		<summary type="html">&lt;p&gt;Ibai: Blanked the page&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team&amp;diff=490856</id>
		<title>Desktop &amp; Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Desktop_%26_Cross_Product_Support_Team&amp;diff=490856"/>
		<updated>2012-11-29T17:42:42Z</updated>

		<summary type="html">&lt;p&gt;Ibai: Created page with &amp;quot;==Mission== The Desktop &amp;amp; Cross-Product Support team exists to enable users of Firefox and related services to have a delightful experience at all times. In other words, we simpl...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Mission==&lt;br /&gt;
The Desktop &amp;amp; Cross-Product Support team exists to enable users of Firefox and related services to have a delightful experience at all times. In other words, we simplify the experience of being helped.&lt;br /&gt;
&lt;br /&gt;
The two main things we own are:&lt;br /&gt;
* &#039;&#039;&#039;Desktop&#039;&#039;&#039;: We have end-to-end responsibility for supporting our 400+ Million desktop Firefox users.&lt;br /&gt;
* &#039;&#039;&#039;Cross-Product&#039;&#039;&#039;: We are also responsible for the aspects of SUMO that cut across all of Mozilla&#039;s products and services (Firefox, Firefox OS, Marketplace, Persona). This includes community, platform, and content management.&lt;br /&gt;
&lt;br /&gt;
==Our Values==&lt;br /&gt;
The Desktop and Cross-Product Support team works with users and Mozillians to provide a best in class support experience to every Firefox user, regardless of the product they use. Our success is founded in 3 principles:&lt;br /&gt;
* &#039;&#039;&#039;Community Centric&#039;&#039;&#039;: Our group has no opportunity to succeed without a devoted community of contributors. We put community first and foremost. Our community volunteers to improve the Help  Articles, translate Articles to all the available locales, create new  help documentation, answer questions in the support forum, support users  on social media and participate in all support related activities for  the benefit of our users.&lt;br /&gt;
* &#039;&#039;&#039;Scalability based on one-to-many channels&#039;&#039;&#039;: Because of the challenge of providing good support to 400M+ Firefox users, we rely on scalable channels where any contribution helps more than a single user. Our channel mix strategy maximize the value of each contribution, which is why we focus on Help Articles, Support Forums and Social Media channels.&lt;br /&gt;
* &#039;&#039;&#039;Service oriented organization&#039;&#039;&#039;: While we own the help and support of our Firefox for Desktop users, this team provides the necessary infrastructure to paid and non-paid Mozillians to offer support to every single user of every single Firefox product. We are responsible for the support.mozilla.org web platform, providing support for Mozilla&#039;s entire product family (Firefox, Firefox OS, Marketplace, Persona, etc).&lt;br /&gt;
&lt;br /&gt;
==Responsibilities==&lt;br /&gt;
* Foster and nurture a &#039;&#039;&#039;multilingual support community&#039;&#039;&#039;.&lt;br /&gt;
* &#039;&#039;&#039;Drive the changes&#039;&#039;&#039; of the web platform software (support.mozilla.org) that enables all the support activities at Mozilla.&lt;br /&gt;
* Create and promote high standard &#039;&#039;&#039;support content&#039;&#039;&#039; that helps and educates users.&lt;br /&gt;
* Keep contributors and users updated on recent issues and upcoming features around Firefox, with a particular focus on Desktop.&lt;br /&gt;
* Integrate the support of new Mozilla products in the help and support strategy.&lt;br /&gt;
&lt;br /&gt;
==Team Members==&lt;br /&gt;
&#039;&#039;&#039;Madalina Ana&#039;&#039;&#039; - Community Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: mana@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: madalina&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Rosana Ardila&#039;&#039;&#039; - Community Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: rardila@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: rosana&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Ibai Garcia&#039;&#039;&#039; - Desktop &amp;amp; Cross-Product Support Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: ibai@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: ibai&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Kadir Topal&#039;&#039;&#039;  - Support Platform Product Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: atopal@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: Topal&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Michael Verdi&#039;&#039;&#039; - Content Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: mverdi@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: verdi&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Desktop_Cross_Product_Support_Team&amp;diff=490855</id>
		<title>Desktop Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Desktop_Cross_Product_Support_Team&amp;diff=490855"/>
		<updated>2012-11-29T17:42:05Z</updated>

		<summary type="html">&lt;p&gt;Ibai: Created page with &amp;quot;==Mission== The Desktop &amp;amp; Cross-Product Support team exists to enable users of Firefox and related services to have a delightful experience at all times. In other words, we simpl...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Mission==&lt;br /&gt;
The Desktop &amp;amp; Cross-Product Support team exists to enable users of Firefox and related services to have a delightful experience at all times. In other words, we simplify the experience of being helped.&lt;br /&gt;
&lt;br /&gt;
The two main things we own are:&lt;br /&gt;
* &#039;&#039;&#039;Desktop&#039;&#039;&#039;: We have end-to-end responsibility for supporting our 400+ Million desktop Firefox users.&lt;br /&gt;
* &#039;&#039;&#039;Cross-Product&#039;&#039;&#039;: We are also responsible for the aspects of SUMO that cut across all of Mozilla&#039;s products and services (Firefox, Firefox OS, Marketplace, Persona). This includes community, platform, and content management.&lt;br /&gt;
&lt;br /&gt;
==Our Values==&lt;br /&gt;
The Desktop and Cross-Product Support team works with users and Mozillians to provide a best in class support experience to every Firefox user, regardless of the product they use. Our success is founded in 3 principles:&lt;br /&gt;
* &#039;&#039;&#039;Community Centric&#039;&#039;&#039;: Our group has no opportunity to succeed without a devoted community of contributors. We put community first and foremost. Our community volunteers to improve the Help  Articles, translate Articles to all the available locales, create new  help documentation, answer questions in the support forum, support users  on social media and participate in all support related activities for  the benefit of our users.&lt;br /&gt;
* &#039;&#039;&#039;Scalability based on one-to-many channels&#039;&#039;&#039;: Because of the challenge of providing good support to 400M+ Firefox users, we rely on scalable channels where any contribution helps more than a single user. Our channel mix strategy maximize the value of each contribution, which is why we focus on Help Articles, Support Forums and Social Media channels.&lt;br /&gt;
* &#039;&#039;&#039;Service oriented organization&#039;&#039;&#039;: While we own the help and support of our Firefox for Desktop users, this team provides the necessary infrastructure to paid and non-paid Mozillians to offer support to every single user of every single Firefox product. We are responsible for the support.mozilla.org web platform, providing support for Mozilla&#039;s entire product family (Firefox, Firefox OS, Marketplace, Persona, etc).&lt;br /&gt;
&lt;br /&gt;
==Responsibilities==&lt;br /&gt;
* Foster and nurture a &#039;&#039;&#039;multilingual support community&#039;&#039;&#039;.&lt;br /&gt;
* &#039;&#039;&#039;Drive the changes&#039;&#039;&#039; of the web platform software (support.mozilla.org) that enables all the support activities at Mozilla.&lt;br /&gt;
* Create and promote high standard &#039;&#039;&#039;support content&#039;&#039;&#039; that helps and educates users.&lt;br /&gt;
* Keep contributors and users updated on recent issues and upcoming features around Firefox, with a particular focus on Desktop.&lt;br /&gt;
* Integrate the support of new Mozilla products in the help and support strategy.&lt;br /&gt;
&lt;br /&gt;
==Team Members==&lt;br /&gt;
&#039;&#039;&#039;Madalina Ana&#039;&#039;&#039; - Community Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: mana@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: madalina&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Rosana Ardila&#039;&#039;&#039; - Community Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: rardila@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: rosana&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Ibai Garcia&#039;&#039;&#039; - Desktop &amp;amp; Cross-Product Support Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: ibai@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: ibai&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Kadir Topal&#039;&#039;&#039;  - Support Platform Product Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: atopal@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: Topal&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Michael Verdi&#039;&#039;&#039; - Content Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: mverdi@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: verdi&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490663</id>
		<title>Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490663"/>
		<updated>2012-11-28T23:56:05Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Team Members */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Mission==&lt;br /&gt;
The Cross Product Support team exists to enable Firefox users to have a delightful experience at all times.&lt;br /&gt;
&lt;br /&gt;
In other words, we simplify the experience of being helped.&lt;br /&gt;
&lt;br /&gt;
==Our Values==&lt;br /&gt;
The Desktop and Cross Product Support team works with users and Mozillians to provide a best in class support experience to every Firefox user, regardless of the product they use. Our success is founded in 3 principles:&lt;br /&gt;
* &#039;&#039;&#039;Community Centric&#039;&#039;&#039;: Our group has no opportunity to succeed without a devoted community of contributors. We put community first and foremost. Our community volunteers to improve the Help  Articles, translate Articles to all the available locales, create new  help documentation, answer questions in the support forum, support users  on social media and participate in all support related activities for  the benefit of our users.&lt;br /&gt;
* &#039;&#039;&#039;Scalability based on One to Many channels&#039;&#039;&#039;: Because of the challenge of providing good support to 400M+ Firefox users, we rely in  scalable channels where any contribution helps more than a single user. Our channel mix strategy maximize the value of each contribution, that&#039;s why we focus on Help Articles, Support Forums and Social Media channels.&lt;br /&gt;
* &#039;&#039;&#039;Service oriented organization&#039;&#039;&#039;: While we own the help and support of our Firefox for Desktop users, this team provides the necessary infrastructure to paid and non-paid Mozillians to offer support to every single user of every single Firefox product.&lt;br /&gt;
&lt;br /&gt;
==Responsibilities==&lt;br /&gt;
* Foster and nurture a &#039;&#039;&#039;multilingual support community&#039;&#039;&#039;.&lt;br /&gt;
* &#039;&#039;&#039;Drive the changes&#039;&#039;&#039; of the software that enables all the support activities at Mozilla.&lt;br /&gt;
* Create and promote a high standard &#039;&#039;&#039;support content&#039;&#039;&#039; that helps and educates users.&lt;br /&gt;
* Keep contributors and users updated on recent issues and upcoming features around Firefox, with a particular focus on Desktop.&lt;br /&gt;
* Integrate the support of new Mozilla products in the help and support strategy.&lt;br /&gt;
&lt;br /&gt;
==Team Members==&lt;br /&gt;
&#039;&#039;&#039;Madalina Ana&#039;&#039;&#039; - Community Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: mana@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: madalina&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Rosana Ardila&#039;&#039;&#039; - Community Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: rardila@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: rosana&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Ibai Garcia&#039;&#039;&#039; - Cross Products Support Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: ibai@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: ibai&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Kadir Topal&#039;&#039;&#039;  - Support Platform Product Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: atopal@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: Topal&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Michael Verdi&#039;&#039;&#039; - Content Manager&amp;lt;br&amp;gt;&lt;br /&gt;
Email: mverdi@mozilla.com&amp;lt;br&amp;gt;&lt;br /&gt;
IRC: verdi&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490662</id>
		<title>Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490662"/>
		<updated>2012-11-28T23:53:09Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Responsibilities */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Mission==&lt;br /&gt;
The Cross Product Support team exists to enable Firefox users to have a delightful experience at all times.&lt;br /&gt;
&lt;br /&gt;
In other words, we simplify the experience of being helped.&lt;br /&gt;
&lt;br /&gt;
==Our Values==&lt;br /&gt;
The Desktop and Cross Product Support team works with users and Mozillians to provide a best in class support experience to every Firefox user, regardless of the product they use. Our success is founded in 3 principles:&lt;br /&gt;
* &#039;&#039;&#039;Community Centric&#039;&#039;&#039;: Our group has no opportunity to succeed without a devoted community of contributors. We put community first and foremost. Our community volunteers to improve the Help  Articles, translate Articles to all the available locales, create new  help documentation, answer questions in the support forum, support users  on social media and participate in all support related activities for  the benefit of our users.&lt;br /&gt;
* &#039;&#039;&#039;Scalability based on One to Many channels&#039;&#039;&#039;: Because of the challenge of providing good support to 400M+ Firefox users, we rely in  scalable channels where any contribution helps more than a single user. Our channel mix strategy maximize the value of each contribution, that&#039;s why we focus on Help Articles, Support Forums and Social Media channels.&lt;br /&gt;
* &#039;&#039;&#039;Service oriented organization&#039;&#039;&#039;: While we own the help and support of our Firefox for Desktop users, this team provides the necessary infrastructure to paid and non-paid Mozillians to offer support to every single user of every single Firefox product.&lt;br /&gt;
&lt;br /&gt;
==Responsibilities==&lt;br /&gt;
* Foster and nurture a &#039;&#039;&#039;multilingual support community&#039;&#039;&#039;.&lt;br /&gt;
* &#039;&#039;&#039;Drive the changes&#039;&#039;&#039; of the software that enables all the support activities at Mozilla.&lt;br /&gt;
* Create and promote a high standard &#039;&#039;&#039;support content&#039;&#039;&#039; that helps and educates users.&lt;br /&gt;
* Keep contributors and users updated on recent issues and upcoming features around Firefox, with a particular focus on Desktop.&lt;br /&gt;
* Integrate the support of new Mozilla products in the help and support strategy.&lt;br /&gt;
&lt;br /&gt;
==Team Members==&lt;br /&gt;
Madalina Ana - Community Manager&lt;br /&gt;
Email: mana@mozilla.com&lt;br /&gt;
IRC: madalina&lt;br /&gt;
&lt;br /&gt;
Rosana Ardila - Community Manager&lt;br /&gt;
Email: rardila@mozilla.com&lt;br /&gt;
IRC: rosana&lt;br /&gt;
&lt;br /&gt;
Ibai Garcia - Cross Products Support Manager&lt;br /&gt;
Email: ibai@mozilla.com&lt;br /&gt;
IRC: ibai&lt;br /&gt;
&lt;br /&gt;
Kadir Topal  - Support Platform Product Manager&lt;br /&gt;
Email: atopal@mozilla.com&lt;br /&gt;
IRC: Topal&lt;br /&gt;
&lt;br /&gt;
Michael Verdi - Content Manager&lt;br /&gt;
Email: mverdi@mozilla.com&lt;br /&gt;
IRC: verdi&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490661</id>
		<title>Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490661"/>
		<updated>2012-11-28T23:52:05Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Mission */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Mission==&lt;br /&gt;
The Cross Product Support team exists to enable Firefox users to have a delightful experience at all times.&lt;br /&gt;
&lt;br /&gt;
In other words, we simplify the experience of being helped.&lt;br /&gt;
&lt;br /&gt;
==Our Values==&lt;br /&gt;
The Desktop and Cross Product Support team works with users and Mozillians to provide a best in class support experience to every Firefox user, regardless of the product they use. Our success is founded in 3 principles:&lt;br /&gt;
* &#039;&#039;&#039;Community Centric&#039;&#039;&#039;: Our group has no opportunity to succeed without a devoted community of contributors. We put community first and foremost. Our community volunteers to improve the Help  Articles, translate Articles to all the available locales, create new  help documentation, answer questions in the support forum, support users  on social media and participate in all support related activities for  the benefit of our users.&lt;br /&gt;
* &#039;&#039;&#039;Scalability based on One to Many channels&#039;&#039;&#039;: Because of the challenge of providing good support to 400M+ Firefox users, we rely in  scalable channels where any contribution helps more than a single user. Our channel mix strategy maximize the value of each contribution, that&#039;s why we focus on Help Articles, Support Forums and Social Media channels.&lt;br /&gt;
* &#039;&#039;&#039;Service oriented organization&#039;&#039;&#039;: While we own the help and support of our Firefox for Desktop users, this team provides the necessary infrastructure to paid and non-paid Mozillians to offer support to every single user of every single Firefox product.&lt;br /&gt;
&lt;br /&gt;
==Responsibilities==&lt;br /&gt;
* Foster and nurture a multilingual support community.&lt;br /&gt;
* Drive the changes of the software that enables all the support activities at Mozilla.&lt;br /&gt;
* Create and promote a high standard support content that helps and educates users.&lt;br /&gt;
* Keep contributors and users updated on recent issues and upcoming features around Firefox for Desktop. - only Desktop? I would add something about collaborating with / trainining/ helping other teams  with their support needs but maybe that&#039;s a different line (madalina)&lt;br /&gt;
* Integrate the support of new Mozilla products in the help and support strategy.&lt;br /&gt;
&lt;br /&gt;
==Team Members==&lt;br /&gt;
Madalina Ana - Community Manager&lt;br /&gt;
Email: mana@mozilla.com&lt;br /&gt;
IRC: madalina&lt;br /&gt;
&lt;br /&gt;
Rosana Ardila - Community Manager&lt;br /&gt;
Email: rardila@mozilla.com&lt;br /&gt;
IRC: rosana&lt;br /&gt;
&lt;br /&gt;
Ibai Garcia - Cross Products Support Manager&lt;br /&gt;
Email: ibai@mozilla.com&lt;br /&gt;
IRC: ibai&lt;br /&gt;
&lt;br /&gt;
Kadir Topal  - Support Platform Product Manager&lt;br /&gt;
Email: atopal@mozilla.com&lt;br /&gt;
IRC: Topal&lt;br /&gt;
&lt;br /&gt;
Michael Verdi - Content Manager&lt;br /&gt;
Email: mverdi@mozilla.com&lt;br /&gt;
IRC: verdi&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490660</id>
		<title>Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490660"/>
		<updated>2012-11-28T23:50:36Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Our Values */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Mission==&lt;br /&gt;
The Cross Product Support team exists to enable Firefox users to have a delightful experience at all times.&lt;br /&gt;
&lt;br /&gt;
==Our Values==&lt;br /&gt;
The Desktop and Cross Product Support team works with users and Mozillians to provide a best in class support experience to every Firefox user, regardless of the product they use. Our success is founded in 3 principles:&lt;br /&gt;
* &#039;&#039;&#039;Community Centric&#039;&#039;&#039;: Our group has no opportunity to succeed without a devoted community of contributors. We put community first and foremost. Our community volunteers to improve the Help  Articles, translate Articles to all the available locales, create new  help documentation, answer questions in the support forum, support users  on social media and participate in all support related activities for  the benefit of our users.&lt;br /&gt;
* &#039;&#039;&#039;Scalability based on One to Many channels&#039;&#039;&#039;: Because of the challenge of providing good support to 400M+ Firefox users, we rely in  scalable channels where any contribution helps more than a single user. Our channel mix strategy maximize the value of each contribution, that&#039;s why we focus on Help Articles, Support Forums and Social Media channels.&lt;br /&gt;
* &#039;&#039;&#039;Service oriented organization&#039;&#039;&#039;: While we own the help and support of our Firefox for Desktop users, this team provides the necessary infrastructure to paid and non-paid Mozillians to offer support to every single user of every single Firefox product.&lt;br /&gt;
&lt;br /&gt;
==Responsibilities==&lt;br /&gt;
* Foster and nurture a multilingual support community.&lt;br /&gt;
* Drive the changes of the software that enables all the support activities at Mozilla.&lt;br /&gt;
* Create and promote a high standard support content that helps and educates users.&lt;br /&gt;
* Keep contributors and users updated on recent issues and upcoming features around Firefox for Desktop. - only Desktop? I would add something about collaborating with / trainining/ helping other teams  with their support needs but maybe that&#039;s a different line (madalina)&lt;br /&gt;
* Integrate the support of new Mozilla products in the help and support strategy.&lt;br /&gt;
&lt;br /&gt;
==Team Members==&lt;br /&gt;
Madalina Ana - Community Manager&lt;br /&gt;
Email: mana@mozilla.com&lt;br /&gt;
IRC: madalina&lt;br /&gt;
&lt;br /&gt;
Rosana Ardila - Community Manager&lt;br /&gt;
Email: rardila@mozilla.com&lt;br /&gt;
IRC: rosana&lt;br /&gt;
&lt;br /&gt;
Ibai Garcia - Cross Products Support Manager&lt;br /&gt;
Email: ibai@mozilla.com&lt;br /&gt;
IRC: ibai&lt;br /&gt;
&lt;br /&gt;
Kadir Topal  - Support Platform Product Manager&lt;br /&gt;
Email: atopal@mozilla.com&lt;br /&gt;
IRC: Topal&lt;br /&gt;
&lt;br /&gt;
Michael Verdi - Content Manager&lt;br /&gt;
Email: mverdi@mozilla.com&lt;br /&gt;
IRC: verdi&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490658</id>
		<title>Cross Product Support Team</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Cross_Product_Support_Team&amp;diff=490658"/>
		<updated>2012-11-28T23:48:50Z</updated>

		<summary type="html">&lt;p&gt;Ibai: Created page with &amp;quot;==Mission== The Cross Product Support team exists to enable Firefox users to have a delightful experience at all times.  ==Our Values== The Desktop and Cross Product Support team...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Mission==&lt;br /&gt;
The Cross Product Support team exists to enable Firefox users to have a delightful experience at all times.&lt;br /&gt;
&lt;br /&gt;
==Our Values==&lt;br /&gt;
The Desktop and Cross Product Support team works with users and Mozillians to provide a best in class support experience to every Firefox user, regardless of the product they use. Our success is founded in 3 principles:&lt;br /&gt;
* Community Centric: Our group has no opportunity to succeed without a devoted community of contributors. We put community first and foremost. Our community volunteers to improve the Help  Articles, translate Articles to all the available locales, create new  help documentation, answer questions in the support forum, support users  on social media and participate in all support related activities for  the benefit of our users.&lt;br /&gt;
* Scalability based on One to Many channels: Because of the challenge of providing good support to 400M+ Firefox users, we rely in  scalable channels where any contribution helps more than a single user. Our channel mix strategy maximize the value of each contribution, that&#039;s why we focus on Help Articles, Support Forums and Social Media channels.&lt;br /&gt;
* Service oriented organization: While we own the help and support of our Firefox for Desktop users, this team provides the necessary infrastructure to paid and non-paid Mozillians to offer support to every single user of every single Firefox product.&lt;br /&gt;
&lt;br /&gt;
==Responsibilities==&lt;br /&gt;
* Foster and nurture a multilingual support community.&lt;br /&gt;
* Drive the changes of the software that enables all the support activities at Mozilla.&lt;br /&gt;
* Create and promote a high standard support content that helps and educates users.&lt;br /&gt;
* Keep contributors and users updated on recent issues and upcoming features around Firefox for Desktop. - only Desktop? I would add something about collaborating with / trainining/ helping other teams  with their support needs but maybe that&#039;s a different line (madalina)&lt;br /&gt;
* Integrate the support of new Mozilla products in the help and support strategy.&lt;br /&gt;
&lt;br /&gt;
==Team Members==&lt;br /&gt;
Madalina Ana - Community Manager&lt;br /&gt;
Email: mana@mozilla.com&lt;br /&gt;
IRC: madalina&lt;br /&gt;
&lt;br /&gt;
Rosana Ardila - Community Manager&lt;br /&gt;
Email: rardila@mozilla.com&lt;br /&gt;
IRC: rosana&lt;br /&gt;
&lt;br /&gt;
Ibai Garcia - Cross Products Support Manager&lt;br /&gt;
Email: ibai@mozilla.com&lt;br /&gt;
IRC: ibai&lt;br /&gt;
&lt;br /&gt;
Kadir Topal  - Support Platform Product Manager&lt;br /&gt;
Email: atopal@mozilla.com&lt;br /&gt;
IRC: Topal&lt;br /&gt;
&lt;br /&gt;
Michael Verdi - Content Manager&lt;br /&gt;
Email: mverdi@mozilla.com&lt;br /&gt;
IRC: verdi&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=488698</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=488698"/>
		<updated>2012-11-20T01:56:37Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Firefox OS */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{ok|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;, Madalina ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{ok|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{new|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{new|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{ok|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{ok|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{new|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{risk|Phase II Marketplace Support: Localization. Payments documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**Localize content to Spanish and Portuguese: Hire PT speaking FTE.&lt;br /&gt;
**Define payment issue handling and flows.&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=488697</id>
		<title>Support/Goals/2012Q4</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Support/Goals/2012Q4&amp;diff=488697"/>
		<updated>2012-11-20T01:54:50Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* All products */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=Context=&lt;br /&gt;
==High-Level Mozilla goals==&lt;br /&gt;
&#039;&#039;Firefox Desktop&#039;&#039;&lt;br /&gt;
*ADI Growth 9%&lt;br /&gt;
*Satisfaction 70%&lt;br /&gt;
*Engagement 70%&lt;br /&gt;
&#039;&#039;Firefox Mobile&#039;&#039;&lt;br /&gt;
*ADIs target 4.2M&lt;br /&gt;
*Satisfaction 4.5 stars&lt;br /&gt;
&#039;&#039;Firefox OS&#039;&#039;&lt;br /&gt;
*Launch 1Q2013&lt;br /&gt;
*Carriers 1-2&lt;br /&gt;
*OEMs 1-2&lt;br /&gt;
&lt;br /&gt;
==SUMO 2012 goals==&lt;br /&gt;
&#039;&#039;Retain users&#039;&#039;&lt;br /&gt;
*Maximize self-service efficiency &lt;br /&gt;
*Achieve 100% action rate in user-to-user support &lt;br /&gt;
&#039;&#039;Improve our products&#039;&#039;&lt;br /&gt;
*Listen to our users through more sources &lt;br /&gt;
*Communicate user feedback better to developers &lt;br /&gt;
&#039;&#039;Meta goal: Grow our community&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=Goals=&lt;br /&gt;
==All products==&lt;br /&gt;
*{{ok|Implement tools improvements to streamline l10n contributions on SUMO}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Rosana ([https://sumo.etherpad.mozilla.org/88 Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Google Analytics Implementation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt;, Matt ([https://sumo.etherpad.mozilla.org/webtrends-GA-migration Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Identify and implement way to automate CSAT Exit Survey}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt;, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;, Madalina ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Integrate the Reps SIG with the SUMO locales leaders}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://etherpad.mozilla.org/sumo-reps Project plan])&#039;&#039;&lt;br /&gt;
*{{ok|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Reduce churn rate on support forum}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Desktop==&lt;br /&gt;
*{{ok|Gain better user insights from SUMO Data (clustering)}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler ([https://sumo.etherpad.mozilla.org/64 Project plan])&#039;&#039;&lt;br /&gt;
*{{risk|Aurora feedback: Run feedback survey for Firefox 18, 19}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler/Matt&amp;lt;/u&amp;gt;, Cheng (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Cwang@mozilla.com/Aurora_feedback]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{new|Facebook for Firefox (Social API): Include links to special support documentation and videos in marketing material like the What’s New page, social media and blog posts}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/facebook-docs Project plan])&#039;&#039;&lt;br /&gt;
*{{new|Engage Facebook users with a Reddit style AMA on Facebook explaining and answering questions about the new Facebook for Firefox (Social API) feature}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michael&amp;lt;/u&amp;gt;, Madalina ([https://sumo.etherpad.mozilla.org/facebook-ama Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox Mobile==&lt;br /&gt;
*{{ok|Implement new Mobile feedback reporting process}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Tyler&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/mobile-feedback-reporting Project plan])&#039;&#039;&lt;br /&gt;
**Improve Google Play sentiment analysis(Tyler, Cheng)&lt;br /&gt;
**Integrate Input Tagging/Reporting&lt;br /&gt;
**Increase visibility of SUMO feedback in Mobile development process&lt;br /&gt;
*{{ok|Transition mobile user support to new owner}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Roland (No project plan needed)&#039;&#039;&lt;br /&gt;
*{{new|Find 5 people to contribute to Firefox for Android support}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Madalina&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/firefox-for-android-community Project plan])&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Firefox OS==&lt;br /&gt;
*{{ok|Deliver on all Firefox OS Beta support readiness milestones on-time with high-quality}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Strategy_and_Infrastructure-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Optimize SUMO for mobile devices in preparation for Firefox OS launch}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt;, Kadir ([https://etherpad.mozilla.org/sumo-mobile-site Project plan])&#039;&#039;&lt;br /&gt;
**{{new|Implement support for multiple products in Kitsune}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Kadir&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/73 Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Beta 2 documentation ready for L10n}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2G_Support_-_Documentation-tasks.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|English training docs ready for OBs and partners}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; ([https://wiki.mozilla.org/File:B2g_support_strategy.pdf Project plan])&#039;&#039;&lt;br /&gt;
**{{risk|Hire Helpdesk Tech Lead (alternatively contract a Portuguese speaking support rep that can dig in sooner rather than later)}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;David&amp;lt;/u&amp;gt;, Michelle (No project plan needed)&#039;&#039;&lt;br /&gt;
**{{ok|Define relationship with hardware OEM for deliveries of reports and documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Michelle&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**{{new|Firefox  OS community building resulting in Brazilian engagement in support  (discussion forum participation &amp;amp; L10n planning for KB}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt; ([https://sumo.etherpad.mozilla.org/Firefox-Os-Brazilian-community Project plan])&#039;&#039;&lt;br /&gt;
**{{ok|Assist with B2G Dogfooding/test drivers program that Release Engineering is driving from MV, SF}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Cheng&amp;lt;/u&amp;gt;, Michelle (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
*{{new|Phase II Marketplace Support: Localization. Payments documentation}} &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Ibai&amp;lt;/u&amp;gt; (&#039;&#039;&#039;PROJECT PLAN MISSING&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
**Localize content to Spanish and Portuguese: Hire PT speaking FTE.&lt;br /&gt;
**Define payment issue handling and flows.&lt;br /&gt;
*{{ok|Prepare feedback gathering from Telefonica, Input, and Kitsune}}&#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler (&#039;&#039;&#039;[https://intranet.mozilla.org/User:Mgrimes@mozilla.com/FFOSFeedback Project Plan]&#039;&#039;&#039;)&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Non-goals, yet important things to complete this quarter==&lt;br /&gt;
*Interim solution for  community management  tools and assesment for new SUMO specific tools or  integration with a  Mozilla wide community management system &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Rosana&amp;lt;/u&amp;gt;&#039;&#039;&lt;br /&gt;
*Feedback/triage for release, beta, and aurora (16, 17, 10.5 EoL, 18(Jan 8)) &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Tyler&#039;&#039;&lt;br /&gt;
*Push in product add-ons changes in product &#039;&#039;&amp;amp;mdash; &amp;lt;u&amp;gt;Matt&amp;lt;/u&amp;gt;, Cheng, Tyler, David ([https://wiki.mozilla.org/AMO/Squeaky Project plan])&#039;&#039;&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474137</id>
		<title>Apps/StatusMeetings/ProdDel2012-09-26</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474137"/>
		<updated>2012-09-26T17:57:40Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Hiring */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Purpose of this meeting&#039;&#039;&#039;: Big picture progress and plans of the apps program components and identification of issues that need alignment.&lt;br /&gt;
&lt;br /&gt;
For dial-in info, see [[Apps/StatusMeetings|this page]].&lt;br /&gt;
&lt;br /&gt;
= Agenda =&lt;br /&gt;
# Status Updates&lt;br /&gt;
# [https://docs.google.com/presentation/d/1KYHIF86l8kXhC5_gvEeBt3goPBeCN6PnQvEOluEBPLE/edit Basecamp Milestones]&lt;br /&gt;
# ...&lt;br /&gt;
# [https://etherpad.mozilla.org/ProductDelivery Meeting notes / Minutes]&lt;br /&gt;
&lt;br /&gt;
= Status Updates =&lt;br /&gt;
== Product Development (Engineering, QA, Security, UX) ==&lt;br /&gt;
=== Payments ===&lt;br /&gt;
{{descriptor|News on payment plans, implementation, and legal/financial across B2G, Android, and Desktop}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
{{descriptor|Updates on the identity integration with Marketplace and apps}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketplace ===&lt;br /&gt;
{{descriptor|Core Marketplace product and feature updates, release readiness}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
* Payments &amp;amp; Identity targeted to be feature complete on Oct 28&lt;br /&gt;
** Identity is using a modified Persona.  Still attempting to get details and a schedule around that&lt;br /&gt;
* Mobile designs are looking great, Android designs are still in progress.  I&#039;ll confirm the Oct 8th deadline for those&lt;br /&gt;
* Packaged apps are on track for Sep 28th although it is tight&lt;br /&gt;
* Working with Dan &amp;amp; Caitlin to expose development progress in a meaningful way&lt;br /&gt;
&lt;br /&gt;
UX&lt;br /&gt;
* First iteration of identity and payments UX flows are done, collecting feedback from core team.&lt;br /&gt;
* Support and feedback wireframes plus bugs for October 8th is underway. &lt;br /&gt;
* More resources coming!&lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
{{descriptor|B2G product updates concerning apps, release schedule updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== WebRT (Desktop &amp;amp; Android) ===&lt;br /&gt;
{{descriptor|WebRT updates and readiness for upcoming milestones}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Desktop WebRT for Windows, Mac, Linux will be enabled and shipped as-is in Firefox 16&lt;br /&gt;
* Android WebRT has four blockers, on track for beta release in Mobile Firefox 17 (Beta shortly after October 8)&lt;br /&gt;
&lt;br /&gt;
=== Apps in the Cloud ===&lt;br /&gt;
{{descriptor|Latest on app sync}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Work continues on AITC client for Android; integrating with Firefox Accounts effort there&lt;br /&gt;
&lt;br /&gt;
== User &amp;amp; Developer Engagement ==&lt;br /&gt;
=== Business Development ===&lt;br /&gt;
{{descriptor|Progress towards regional app goals and feedback from partners}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketing ===&lt;br /&gt;
{{descriptor|Go to market planning and merchandising updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
    Mozilla.org updates: &lt;br /&gt;
        Product page will be ready to go on the 18th (mozilla.org/apps), &lt;br /&gt;
        9 apps needed for page (and PR) - to be provided by BD by October 4th&lt;br /&gt;
    Android Promo&lt;br /&gt;
        Will be ready for the Marketplace ETA on October 18th subject to Go/No-go decision on October 8th&lt;br /&gt;
        Two assets will go live; promo on the about:home, and about:apps&lt;br /&gt;
        Erin Lancaster developing video of discovery methods&lt;br /&gt;
    PR&lt;br /&gt;
        Briefed with launch plans&lt;br /&gt;
        Rcommended communicating lack of Desktop support before the Firefox for Android launch (likely next week)&lt;br /&gt;
        Providing a comms plan in the next day or so for Beta 1 launch period&lt;br /&gt;
    Pre-launch comms&lt;br /&gt;
        Hacks blog will be updated from October 10th to let developers know what&#039;s coming on October 18th&lt;br /&gt;
        Email will be sent to Developers on October 10th with same message&lt;br /&gt;
    Launch day comms&lt;br /&gt;
        Future of Firefox blog will be used for Marketplace announcement&lt;br /&gt;
        Dan happy to take a first pass at this post; will schedule time with Rick to discuss&lt;br /&gt;
    Go To Market plan&lt;br /&gt;
        Latest version shared (Caitlin - please feel free to forward on)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Topics I&#039;d like to be covered:&lt;br /&gt;
&lt;br /&gt;
1. Release notes: I think we should have these, key questions/points are:&lt;br /&gt;
- why should Firefox have release notes and Marketplace doesn&#039;t?&lt;br /&gt;
- With increased visibility on Firefox Marketplace, we can&#039;t get away with last minute features that aren&#039;t properly communicated through official channels&lt;br /&gt;
- just because we don&#039;t have them now, doesn&#039;t mean we shouldn&#039;t have them&lt;br /&gt;
- we should get into the practise of regular release notes as part of the update process&lt;br /&gt;
&lt;br /&gt;
2.Metrics&lt;br /&gt;
- We won&#039;t have an MRD ready in time for the Beta 1 launch (as requested by Morgamic)&lt;br /&gt;
- Of the metrics requested by Caitlin, which will be available by October 18th, which will be made available?&lt;br /&gt;
&lt;br /&gt;
3. Non-Fennec browsers landing on marketplace.firerox.com on October 18th&lt;br /&gt;
- What happens on desktop?&lt;br /&gt;
- What should happen on Fennec GA?&lt;br /&gt;
- What should happen on Chome / native browser on Android?&lt;br /&gt;
&lt;br /&gt;
=== Developer Experience ===&lt;br /&gt;
{{descriptor|Plans and progress in developer ecosystem, tutorials, and app lifecycle tools }}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== App Review &amp;amp; Content ===&lt;br /&gt;
{{descriptor|Current status of apps in the Marketplace and policy updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Review requirements v0.1: https://docs.google.com/document/d/186EzvqtWqPUX7Z7QUn3ymFx2VVSQSJAhu7oVJL28FQI/edit&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;This is a preview of what to expect in the final version, which still needs legal review.&amp;lt;/i&amp;gt;&lt;br /&gt;
   &lt;br /&gt;
Previous comments available here: https://appreview.etherpad.mozilla.org/3&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;Important!  This is a private pad, you will have to REQUEST A NEW ACCOUNT to get access!&amp;lt;/i&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Items still outstanding:&lt;br /&gt;
* Confirmation needed:  content standards allowing up to US PG-13 is a safe target for v1&lt;br /&gt;
* Review with legal, especially to define &amp;quot;illegal content&amp;quot;&lt;br /&gt;
* Identify max package size (Jason Smith)&lt;br /&gt;
* (nice to have) Guidelines for min and max screen sizes and densities for mobile, tablet, desktop&lt;br /&gt;
* Feature request: declaration on app product page whether app works offline (Chrome Store does this)&lt;br /&gt;
* Feature request: split mobile category support into Android and FxOS (Karen Ward)&lt;br /&gt;
* Plan to circulate these requirements outside of the Marketplace team?&lt;br /&gt;
&lt;br /&gt;
=== Support ===&lt;br /&gt;
{{descriptor|Support plan updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
====Content====&lt;br /&gt;
First iteration of the help content has been created. This will serve as a seed for a bigger content corpus. Feedback welcome:&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/what-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-access-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-report-about-faulty-app-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-uninstall-app/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-download-and-install-apps/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-navigate-and-find-apps-firefox-marketplace/history &lt;br /&gt;
&lt;br /&gt;
====Feedback for Beta====&lt;br /&gt;
Feedback process agreed. &lt;br /&gt;
*Maria working on UI/UX for the user facing piece of the feedback mechanism. &lt;br /&gt;
*QA and SUMO to review feedback and send digests to the broader team.&lt;br /&gt;
&lt;br /&gt;
====Hiring====&lt;br /&gt;
Started to interview candidates for the [http://careers.mozilla.org/en-US/position/oVxIWfwQ Help Desk lead role].&lt;br /&gt;
&lt;br /&gt;
= Action Items =&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474115</id>
		<title>Apps/StatusMeetings/ProdDel2012-09-26</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474115"/>
		<updated>2012-09-26T17:31:28Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Support */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Purpose of this meeting&#039;&#039;&#039;: Big picture progress and plans of the apps program components and identification of issues that need alignment.&lt;br /&gt;
&lt;br /&gt;
For dial-in info, see [[Apps/StatusMeetings|this page]].&lt;br /&gt;
&lt;br /&gt;
= Agenda =&lt;br /&gt;
# Status Updates&lt;br /&gt;
# [https://docs.google.com/presentation/d/1KYHIF86l8kXhC5_gvEeBt3goPBeCN6PnQvEOluEBPLE/edit Basecamp Milestones]&lt;br /&gt;
# ...&lt;br /&gt;
# [https://etherpad.mozilla.org/ProductDelivery Meeting notes / Minutes]&lt;br /&gt;
&lt;br /&gt;
= Status Updates =&lt;br /&gt;
== Product Development (Engineering, QA, Security, UX) ==&lt;br /&gt;
=== Payments ===&lt;br /&gt;
{{descriptor|News on payment plans, implementation, and legal/financial across B2G, Android, and Desktop}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
{{descriptor|Updates on the identity integration with Marketplace and apps}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketplace ===&lt;br /&gt;
{{descriptor|Core Marketplace product and feature updates, release readiness}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
* Payments &amp;amp; Identity targeted to be feature complete on Oct 28&lt;br /&gt;
** Identity is using a modified Persona.  Still attempting to get details and a schedule around that&lt;br /&gt;
* Mobile designs are looking great, Android designs are still in progress.  I&#039;ll confirm the Oct 8th deadline for those&lt;br /&gt;
* Packaged apps are on track for Sep 28th although it is tight&lt;br /&gt;
* Working with Dan &amp;amp; Caitlin to expose development progress in a meaningful way&lt;br /&gt;
&lt;br /&gt;
UX&lt;br /&gt;
* First iteration of identity and payments UX flows are done, collecting feedback from core team.&lt;br /&gt;
* Support and feedback wireframes plus bugs for October 8th is underway. &lt;br /&gt;
* More resources coming!&lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
{{descriptor|B2G product updates concerning apps, release schedule updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== WebRT (Desktop &amp;amp; Android) ===&lt;br /&gt;
{{descriptor|WebRT updates and readiness for upcoming milestones}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Desktop WebRT for Windows, Mac, Linux will be enabled and shipped as-is in Firefox 16&lt;br /&gt;
* Android WebRT has four blockers, on track for beta release in Mobile Firefox 17 (Beta shortly after October 8)&lt;br /&gt;
&lt;br /&gt;
=== Apps in the Cloud ===&lt;br /&gt;
{{descriptor|Latest on app sync}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Work continues on AITC client for Android; integrating with Firefox Accounts effort there&lt;br /&gt;
&lt;br /&gt;
== User &amp;amp; Developer Engagement ==&lt;br /&gt;
=== Business Development ===&lt;br /&gt;
{{descriptor|Progress towards regional app goals and feedback from partners}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketing ===&lt;br /&gt;
{{descriptor|Go to market planning and merchandising updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
    Mozilla.org updates: &lt;br /&gt;
        Product page will be ready to go on the 18th (mozilla.org/apps), &lt;br /&gt;
        9 apps needed for page (and PR) - to be provided by BD by October 4th&lt;br /&gt;
    Android Promo&lt;br /&gt;
        Will be ready for the Marketplace ETA on October 18th subject to Go/No-go decision on October 8th&lt;br /&gt;
        Two assets will go live; promo on the about:home, and about:apps&lt;br /&gt;
        Erin Lancaster developing video of discovery methods&lt;br /&gt;
    PR&lt;br /&gt;
        Briefed with launch plans&lt;br /&gt;
        Rcommended communicating lack of Desktop support before the Firefox for Android launch (likely next week)&lt;br /&gt;
        Providing a comms plan in the next day or so for Beta 1 launch period&lt;br /&gt;
    Pre-launch comms&lt;br /&gt;
        Hacks blog will be updated from October 10th to let developers know what&#039;s coming on October 18th&lt;br /&gt;
        Email will be sent to Developers on October 10th with same message&lt;br /&gt;
    Launch day comms&lt;br /&gt;
        Future of Firefox blog will be used for Marketplace announcement&lt;br /&gt;
        Dan happy to take a first pass at this post; will schedule time with Rick to discuss&lt;br /&gt;
    Go To Market plan&lt;br /&gt;
        Latest version shared (Caitlin - please feel free to forward on)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Topics I&#039;d like to be covered:&lt;br /&gt;
&lt;br /&gt;
1. Release notes: I think we should have these, key questions/points are:&lt;br /&gt;
- why should Firefox have release notes and Marketplace doesn&#039;t?&lt;br /&gt;
- With increased visibility on Firefox Marketplace, we can&#039;t get away with last minute features that aren&#039;t properly communicated through official channels&lt;br /&gt;
- just because we don&#039;t have them now, doesn&#039;t mean we shouldn&#039;t have them&lt;br /&gt;
- we should get into the practise of regular release notes as part of the update process&lt;br /&gt;
&lt;br /&gt;
2.Metrics&lt;br /&gt;
- We won&#039;t have an MRD ready in time for the Beta 1 launch (as requested by Morgamic)&lt;br /&gt;
- Of the metrics requested by Caitlin, which will be available by October 18th, which will be made available?&lt;br /&gt;
&lt;br /&gt;
3. Non-Fennec browsers landing on marketplace.firerox.com on October 18th&lt;br /&gt;
- What happens on desktop?&lt;br /&gt;
- What should happen on Fennec GA?&lt;br /&gt;
- What should happen on Chome / native browser on Android?&lt;br /&gt;
&lt;br /&gt;
=== Developer Experience ===&lt;br /&gt;
{{descriptor|Plans and progress in developer ecosystem, tutorials, and app lifecycle tools }}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== App Review &amp;amp; Content ===&lt;br /&gt;
{{descriptor|Current status of apps in the Marketplace and policy updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Review requirements v0.1: https://docs.google.com/document/d/186EzvqtWqPUX7Z7QUn3ymFx2VVSQSJAhu7oVJL28FQI/edit&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;This is a preview of what to expect in the final version, which still needs legal review.&amp;lt;/i&amp;gt;&lt;br /&gt;
   &lt;br /&gt;
Previous comments available here: https://appreview.etherpad.mozilla.org/3&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;Important!  This is a private pad, you will have to REQUEST A NEW ACCOUNT to get access!&amp;lt;/i&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Items still outstanding:&lt;br /&gt;
* Confirmation needed:  content standards allowing up to US PG-13 is a safe target for v1&lt;br /&gt;
* Review with legal, especially to define &amp;quot;illegal content&amp;quot;&lt;br /&gt;
* Identify max package size (Jason Smith)&lt;br /&gt;
* (nice to have) Guidelines for min and max screen sizes and densities for mobile, tablet, desktop&lt;br /&gt;
* Feature request: declaration on app product page whether app works offline (Chrome Store does this)&lt;br /&gt;
* Feature request: split mobile category support into Android and FxOS (Karen Ward)&lt;br /&gt;
* Plan to circulate these requirements outside of the Marketplace team?&lt;br /&gt;
&lt;br /&gt;
=== Support ===&lt;br /&gt;
{{descriptor|Support plan updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
====Content====&lt;br /&gt;
First iteration of the help content has been created. This will serve as a seed for a bigger content corpus. Feedback welcome:&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/what-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-access-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-report-about-faulty-app-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-uninstall-app/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-download-and-install-apps/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-navigate-and-find-apps-firefox-marketplace/history &lt;br /&gt;
&lt;br /&gt;
====Feedback for Beta====&lt;br /&gt;
Feedback process agreed. &lt;br /&gt;
*Maria working on UI/UX for the user facing piece of the feedback mechanism. &lt;br /&gt;
*QA and SUMO to review feedback and send digests to the broader team.&lt;br /&gt;
&lt;br /&gt;
====Hiring====&lt;br /&gt;
Started to interview candidates for the Help Desk lead role.&lt;br /&gt;
&lt;br /&gt;
= Action Items =&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474100</id>
		<title>Apps/StatusMeetings/ProdDel2012-09-26</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474100"/>
		<updated>2012-09-26T17:13:49Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Feedback for Beta */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Purpose of this meeting&#039;&#039;&#039;: Big picture progress and plans of the apps program components and identification of issues that need alignment.&lt;br /&gt;
&lt;br /&gt;
For dial-in info, see [[Apps/StatusMeetings|this page]].&lt;br /&gt;
&lt;br /&gt;
= Agenda =&lt;br /&gt;
# Status Updates&lt;br /&gt;
# [https://docs.google.com/presentation/d/1KYHIF86l8kXhC5_gvEeBt3goPBeCN6PnQvEOluEBPLE/edit Basecamp Milestones]&lt;br /&gt;
# ...&lt;br /&gt;
# [https://etherpad.mozilla.org/ProductDelivery Meeting notes / Minutes]&lt;br /&gt;
&lt;br /&gt;
= Status Updates =&lt;br /&gt;
== Product Development (Engineering, QA, Security, UX) ==&lt;br /&gt;
=== Payments ===&lt;br /&gt;
{{descriptor|News on payment plans, implementation, and legal/financial across B2G, Android, and Desktop}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
{{descriptor|Updates on the identity integration with Marketplace and apps}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketplace ===&lt;br /&gt;
{{descriptor|Core Marketplace product and feature updates, release readiness}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
* Payments &amp;amp; Identity targeted to be feature complete on Oct 28&lt;br /&gt;
** Identity is using a modified Persona.  Still attempting to get details and a schedule around that&lt;br /&gt;
* Mobile designs are looking great, Android designs are still in progress.  I&#039;ll confirm the Oct 8th deadline for those&lt;br /&gt;
* Packaged apps are on track for Sep 28th although it is tight&lt;br /&gt;
* Working with Dan &amp;amp; Caitlin to expose development progress in a meaningful way&lt;br /&gt;
&lt;br /&gt;
UX&lt;br /&gt;
* First iteration of identity and payments UX flows are done, collecting feedback from core team.&lt;br /&gt;
* Support and feedback wireframes plus bugs for October 8th is underway. &lt;br /&gt;
* More resources coming!&lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
{{descriptor|B2G product updates concerning apps, release schedule updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== WebRT (Desktop &amp;amp; Android) ===&lt;br /&gt;
{{descriptor|WebRT updates and readiness for upcoming milestones}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Desktop WebRT for Windows, Mac, Linux will be enabled and shipped as-is in Firefox 16&lt;br /&gt;
* Android WebRT has four blockers, on track for beta release in Mobile Firefox 17 (Beta shortly after October 8)&lt;br /&gt;
&lt;br /&gt;
=== Apps in the Cloud ===&lt;br /&gt;
{{descriptor|Latest on app sync}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Work continues on AITC client for Android; integrating with Firefox Accounts effort there&lt;br /&gt;
&lt;br /&gt;
== User &amp;amp; Developer Engagement ==&lt;br /&gt;
=== Business Development ===&lt;br /&gt;
{{descriptor|Progress towards regional app goals and feedback from partners}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketing ===&lt;br /&gt;
{{descriptor|Go to market planning and merchandising updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
    Mozilla.org updates: &lt;br /&gt;
        Product page will be ready to go on the 18th (mozilla.org/apps), &lt;br /&gt;
        9 apps needed for page (and PR) - to be provided by BD by October 4th&lt;br /&gt;
    Android Promo&lt;br /&gt;
        Will be ready for the Marketplace ETA on October 18th subject to Go/No-go decision on October 8th&lt;br /&gt;
        Two assets will go live; promo on the about:home, and about:apps&lt;br /&gt;
        Erin Lancaster developing video of discovery methods&lt;br /&gt;
    PR&lt;br /&gt;
        Briefed with launch plans&lt;br /&gt;
        Rcommended communicating lack of Desktop support before the Firefox for Android launch (likely next week)&lt;br /&gt;
        Providing a comms plan in the next day or so for Beta 1 launch period&lt;br /&gt;
    Pre-launch comms&lt;br /&gt;
        Hacks blog will be updated from October 10th to let developers know what&#039;s coming on October 18th&lt;br /&gt;
        Email will be sent to Developers on October 10th with same message&lt;br /&gt;
    Launch day comms&lt;br /&gt;
        Future of Firefox blog will be used for Marketplace announcement&lt;br /&gt;
        Dan happy to take a first pass at this post; will schedule time with Rick to discuss&lt;br /&gt;
    Go To Market plan&lt;br /&gt;
        Latest version shared (Caitlin - please feel free to forward on)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Topics I&#039;d like to be covered:&lt;br /&gt;
&lt;br /&gt;
1. Release notes: I think we should have these, key questions/points are:&lt;br /&gt;
- why should Firefox have release notes and Marketplace doesn&#039;t?&lt;br /&gt;
- With increased visibility on Firefox Marketplace, we can&#039;t get away with last minute features that aren&#039;t properly communicated through official channels&lt;br /&gt;
- just because we don&#039;t have them now, doesn&#039;t mean we shouldn&#039;t have them&lt;br /&gt;
- we should get into the practise of regular release notes as part of the update process&lt;br /&gt;
&lt;br /&gt;
2.Metrics&lt;br /&gt;
- We won&#039;t have an MRD ready in time for the Beta 1 launch (as requested by Morgamic)&lt;br /&gt;
- Of the metrics requested by Caitlin, which will be available by October 18th, which will be made available?&lt;br /&gt;
&lt;br /&gt;
3. Non-Fennec browsers landing on marketplace.firerox.com on October 18th&lt;br /&gt;
- What happens on desktop?&lt;br /&gt;
- What should happen on Fennec GA?&lt;br /&gt;
- What should happen on Chome / native browser on Android?&lt;br /&gt;
&lt;br /&gt;
=== Developer Experience ===&lt;br /&gt;
{{descriptor|Plans and progress in developer ecosystem, tutorials, and app lifecycle tools }}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== App Review &amp;amp; Content ===&lt;br /&gt;
{{descriptor|Current status of apps in the Marketplace and policy updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Review requirements v0.1: https://docs.google.com/document/d/186EzvqtWqPUX7Z7QUn3ymFx2VVSQSJAhu7oVJL28FQI/edit&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;This is a preview of what to expect in the final version, which still needs legal review.&amp;lt;/i&amp;gt;&lt;br /&gt;
   &lt;br /&gt;
Previous comments available here: https://appreview.etherpad.mozilla.org/3&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;Important!  This is a private pad, you will have to REQUEST A NEW ACCOUNT to get access!&amp;lt;/i&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Items still outstanding:&lt;br /&gt;
* Confirmation needed:  content standards allowing up to US PG-13 is a safe target for v1&lt;br /&gt;
* Review with legal, especially to define &amp;quot;illegal content&amp;quot;&lt;br /&gt;
* Identify max package size (Jason Smith)&lt;br /&gt;
* (nice to have) Guidelines for min and max screen sizes and densities for mobile, tablet, desktop&lt;br /&gt;
* Feature request: declaration on app product page whether app works offline (Chrome Store does this)&lt;br /&gt;
* Feature request: split mobile category support into Android and FxOS (Karen Ward)&lt;br /&gt;
* Plan to circulate these requirements outside of the Marketplace team?&lt;br /&gt;
&lt;br /&gt;
=== Support ===&lt;br /&gt;
{{descriptor|Support plan updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
====Content====&lt;br /&gt;
First iteration of the help content has been created. This will serve as a seed for a bigger content corpus. Feedback welcome:&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/what-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-access-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-report-about-faulty-app-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-uninstall-app/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-download-and-install-apps/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-navigate-and-find-apps-firefox-marketplace/history &lt;br /&gt;
&lt;br /&gt;
====Feedback for Beta====&lt;br /&gt;
Feedback process agreed. &lt;br /&gt;
*Maria working on UI/UX for the user facing piece of the feedback mechanism. &lt;br /&gt;
*QA and SUMO to review feedback and send digests to the broader team.&lt;br /&gt;
&lt;br /&gt;
= Action Items =&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474097</id>
		<title>Apps/StatusMeetings/ProdDel2012-09-26</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474097"/>
		<updated>2012-09-26T17:12:22Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Support */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Purpose of this meeting&#039;&#039;&#039;: Big picture progress and plans of the apps program components and identification of issues that need alignment.&lt;br /&gt;
&lt;br /&gt;
For dial-in info, see [[Apps/StatusMeetings|this page]].&lt;br /&gt;
&lt;br /&gt;
= Agenda =&lt;br /&gt;
# Status Updates&lt;br /&gt;
# [https://docs.google.com/presentation/d/1KYHIF86l8kXhC5_gvEeBt3goPBeCN6PnQvEOluEBPLE/edit Basecamp Milestones]&lt;br /&gt;
# ...&lt;br /&gt;
# [https://etherpad.mozilla.org/ProductDelivery Meeting notes / Minutes]&lt;br /&gt;
&lt;br /&gt;
= Status Updates =&lt;br /&gt;
== Product Development (Engineering, QA, Security, UX) ==&lt;br /&gt;
=== Payments ===&lt;br /&gt;
{{descriptor|News on payment plans, implementation, and legal/financial across B2G, Android, and Desktop}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
{{descriptor|Updates on the identity integration with Marketplace and apps}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketplace ===&lt;br /&gt;
{{descriptor|Core Marketplace product and feature updates, release readiness}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
* Payments &amp;amp; Identity targeted to be feature complete on Oct 28&lt;br /&gt;
** Identity is using a modified Persona.  Still attempting to get details and a schedule around that&lt;br /&gt;
* Mobile designs are looking great, Android designs are still in progress.  I&#039;ll confirm the Oct 8th deadline for those&lt;br /&gt;
* Packaged apps are on track for Sep 28th although it is tight&lt;br /&gt;
* Working with Dan &amp;amp; Caitlin to expose development progress in a meaningful way&lt;br /&gt;
&lt;br /&gt;
UX&lt;br /&gt;
* First iteration of identity and payments UX flows are done, collecting feedback from core team.&lt;br /&gt;
* Support and feedback wireframes plus bugs for October 8th is underway. &lt;br /&gt;
* More resources coming!&lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
{{descriptor|B2G product updates concerning apps, release schedule updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== WebRT (Desktop &amp;amp; Android) ===&lt;br /&gt;
{{descriptor|WebRT updates and readiness for upcoming milestones}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Desktop WebRT for Windows, Mac, Linux will be enabled and shipped as-is in Firefox 16&lt;br /&gt;
* Android WebRT has four blockers, on track for beta release in Mobile Firefox 17 (Beta shortly after October 8)&lt;br /&gt;
&lt;br /&gt;
=== Apps in the Cloud ===&lt;br /&gt;
{{descriptor|Latest on app sync}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Work continues on AITC client for Android; integrating with Firefox Accounts effort there&lt;br /&gt;
&lt;br /&gt;
== User &amp;amp; Developer Engagement ==&lt;br /&gt;
=== Business Development ===&lt;br /&gt;
{{descriptor|Progress towards regional app goals and feedback from partners}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketing ===&lt;br /&gt;
{{descriptor|Go to market planning and merchandising updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
    Mozilla.org updates: &lt;br /&gt;
        Product page will be ready to go on the 18th (mozilla.org/apps), &lt;br /&gt;
        9 apps needed for page (and PR) - to be provided by BD by October 4th&lt;br /&gt;
    Android Promo&lt;br /&gt;
        Will be ready for the Marketplace ETA on October 18th subject to Go/No-go decision on October 8th&lt;br /&gt;
        Two assets will go live; promo on the about:home, and about:apps&lt;br /&gt;
        Erin Lancaster developing video of discovery methods&lt;br /&gt;
    PR&lt;br /&gt;
        Briefed with launch plans&lt;br /&gt;
        Rcommended communicating lack of Desktop support before the Firefox for Android launch (likely next week)&lt;br /&gt;
        Providing a comms plan in the next day or so for Beta 1 launch period&lt;br /&gt;
    Pre-launch comms&lt;br /&gt;
        Hacks blog will be updated from October 10th to let developers know what&#039;s coming on October 18th&lt;br /&gt;
        Email will be sent to Developers on October 10th with same message&lt;br /&gt;
    Launch day comms&lt;br /&gt;
        Future of Firefox blog will be used for Marketplace announcement&lt;br /&gt;
        Dan happy to take a first pass at this post; will schedule time with Rick to discuss&lt;br /&gt;
    Go To Market plan&lt;br /&gt;
        Latest version shared (Caitlin - please feel free to forward on)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Topics I&#039;d like to be covered:&lt;br /&gt;
&lt;br /&gt;
1. Release notes: I think we should have these, key questions/points are:&lt;br /&gt;
- why should Firefox have release notes and Marketplace doesn&#039;t?&lt;br /&gt;
- With increased visibility on Firefox Marketplace, we can&#039;t get away with last minute features that aren&#039;t properly communicated through official channels&lt;br /&gt;
- just because we don&#039;t have them now, doesn&#039;t mean we shouldn&#039;t have them&lt;br /&gt;
- we should get into the practise of regular release notes as part of the update process&lt;br /&gt;
&lt;br /&gt;
2.Metrics&lt;br /&gt;
- We won&#039;t have an MRD ready in time for the Beta 1 launch (as requested by Morgamic)&lt;br /&gt;
- Of the metrics requested by Caitlin, which will be available by October 18th, which will be made available?&lt;br /&gt;
&lt;br /&gt;
3. Non-Fennec browsers landing on marketplace.firerox.com on October 18th&lt;br /&gt;
- What happens on desktop?&lt;br /&gt;
- What should happen on Fennec GA?&lt;br /&gt;
- What should happen on Chome / native browser on Android?&lt;br /&gt;
&lt;br /&gt;
=== Developer Experience ===&lt;br /&gt;
{{descriptor|Plans and progress in developer ecosystem, tutorials, and app lifecycle tools }}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== App Review &amp;amp; Content ===&lt;br /&gt;
{{descriptor|Current status of apps in the Marketplace and policy updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Review requirements v0.1: https://docs.google.com/document/d/186EzvqtWqPUX7Z7QUn3ymFx2VVSQSJAhu7oVJL28FQI/edit&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;This is a preview of what to expect in the final version, which still needs legal review.&amp;lt;/i&amp;gt;&lt;br /&gt;
   &lt;br /&gt;
Previous comments available here: https://appreview.etherpad.mozilla.org/3&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;Important!  This is a private pad, you will have to REQUEST A NEW ACCOUNT to get access!&amp;lt;/i&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Items still outstanding:&lt;br /&gt;
* Confirmation needed:  content standards allowing up to US PG-13 is a safe target for v1&lt;br /&gt;
* Review with legal, especially to define &amp;quot;illegal content&amp;quot;&lt;br /&gt;
* Identify max package size (Jason Smith)&lt;br /&gt;
* (nice to have) Guidelines for min and max screen sizes and densities for mobile, tablet, desktop&lt;br /&gt;
* Feature request: declaration on app product page whether app works offline (Chrome Store does this)&lt;br /&gt;
* Feature request: split mobile category support into Android and FxOS (Karen Ward)&lt;br /&gt;
* Plan to circulate these requirements outside of the Marketplace team?&lt;br /&gt;
&lt;br /&gt;
=== Support ===&lt;br /&gt;
{{descriptor|Support plan updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
====Content====&lt;br /&gt;
First iteration of the help content has been created. This will serve as a seed for a bigger content corpus. Feedback welcome:&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/what-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-access-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-report-about-faulty-app-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-uninstall-app/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-download-and-install-apps/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-navigate-and-find-apps-firefox-marketplace/history &lt;br /&gt;
&lt;br /&gt;
====Feedback for Beta====&lt;br /&gt;
Feedback process agreed. &lt;br /&gt;
*Maria working on UI/UX for the button. &lt;br /&gt;
*QA and SUMO to review feedback and send digests to the broader team.&lt;br /&gt;
&lt;br /&gt;
= Action Items =&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474095</id>
		<title>Apps/StatusMeetings/ProdDel2012-09-26</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-26&amp;diff=474095"/>
		<updated>2012-09-26T17:11:46Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Support */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Purpose of this meeting&#039;&#039;&#039;: Big picture progress and plans of the apps program components and identification of issues that need alignment.&lt;br /&gt;
&lt;br /&gt;
For dial-in info, see [[Apps/StatusMeetings|this page]].&lt;br /&gt;
&lt;br /&gt;
= Agenda =&lt;br /&gt;
# Status Updates&lt;br /&gt;
# [https://docs.google.com/presentation/d/1KYHIF86l8kXhC5_gvEeBt3goPBeCN6PnQvEOluEBPLE/edit Basecamp Milestones]&lt;br /&gt;
# ...&lt;br /&gt;
# [https://etherpad.mozilla.org/ProductDelivery Meeting notes / Minutes]&lt;br /&gt;
&lt;br /&gt;
= Status Updates =&lt;br /&gt;
== Product Development (Engineering, QA, Security, UX) ==&lt;br /&gt;
=== Payments ===&lt;br /&gt;
{{descriptor|News on payment plans, implementation, and legal/financial across B2G, Android, and Desktop}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
{{descriptor|Updates on the identity integration with Marketplace and apps}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketplace ===&lt;br /&gt;
{{descriptor|Core Marketplace product and feature updates, release readiness}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
* Payments &amp;amp; Identity targeted to be feature complete on Oct 28&lt;br /&gt;
** Identity is using a modified Persona.  Still attempting to get details and a schedule around that&lt;br /&gt;
* Mobile designs are looking great, Android designs are still in progress.  I&#039;ll confirm the Oct 8th deadline for those&lt;br /&gt;
* Packaged apps are on track for Sep 28th although it is tight&lt;br /&gt;
* Working with Dan &amp;amp; Caitlin to expose development progress in a meaningful way&lt;br /&gt;
&lt;br /&gt;
UX&lt;br /&gt;
* First iteration of identity and payments UX flows are done, collecting feedback from core team.&lt;br /&gt;
* Support and feedback wireframes plus bugs for October 8th is underway. &lt;br /&gt;
* More resources coming!&lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
{{descriptor|B2G product updates concerning apps, release schedule updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== WebRT (Desktop &amp;amp; Android) ===&lt;br /&gt;
{{descriptor|WebRT updates and readiness for upcoming milestones}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Desktop WebRT for Windows, Mac, Linux will be enabled and shipped as-is in Firefox 16&lt;br /&gt;
* Android WebRT has four blockers, on track for beta release in Mobile Firefox 17 (Beta shortly after October 8)&lt;br /&gt;
&lt;br /&gt;
=== Apps in the Cloud ===&lt;br /&gt;
{{descriptor|Latest on app sync}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== User &amp;amp; Developer Engagement ==&lt;br /&gt;
=== Business Development ===&lt;br /&gt;
{{descriptor|Progress towards regional app goals and feedback from partners}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketing ===&lt;br /&gt;
{{descriptor|Go to market planning and merchandising updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
    Mozilla.org updates: &lt;br /&gt;
        Product page will be ready to go on the 18th (mozilla.org/apps), &lt;br /&gt;
        9 apps needed for page (and PR) - to be provided by BD by October 4th&lt;br /&gt;
    Android Promo&lt;br /&gt;
        Will be ready for the Marketplace ETA on October 18th subject to Go/No-go decision on October 8th&lt;br /&gt;
        Two assets will go live; promo on the about:home, and about:apps&lt;br /&gt;
        Erin Lancaster developing video of discovery methods&lt;br /&gt;
    PR&lt;br /&gt;
        Briefed with launch plans&lt;br /&gt;
        Rcommended communicating lack of Desktop support before the Firefox for Android launch (likely next week)&lt;br /&gt;
        Providing a comms plan in the next day or so for Beta 1 launch period&lt;br /&gt;
    Pre-launch comms&lt;br /&gt;
        Hacks blog will be updated from October 10th to let developers know what&#039;s coming on October 18th&lt;br /&gt;
        Email will be sent to Developers on October 10th with same message&lt;br /&gt;
    Launch day comms&lt;br /&gt;
        Future of Firefox blog will be used for Marketplace announcement&lt;br /&gt;
        Dan happy to take a first pass at this post; will schedule time with Rick to discuss&lt;br /&gt;
    Go To Market plan&lt;br /&gt;
        Latest version shared (Caitlin - please feel free to forward on)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Topics I&#039;d like to be covered:&lt;br /&gt;
&lt;br /&gt;
1. Release notes: I think we should have these, key questions/points are:&lt;br /&gt;
- why should Firefox have release notes and Marketplace doesn&#039;t?&lt;br /&gt;
- With increased visibility on Firefox Marketplace, we can&#039;t get away with last minute features that aren&#039;t properly communicated through official channels&lt;br /&gt;
- just because we don&#039;t have them now, doesn&#039;t mean we shouldn&#039;t have them&lt;br /&gt;
- we should get into the practise of regular release notes as part of the update process&lt;br /&gt;
&lt;br /&gt;
2.Metrics&lt;br /&gt;
- We won&#039;t have an MRD ready in time for the Beta 1 launch (as requested by Morgamic)&lt;br /&gt;
- Of the metrics requested by Caitlin, which will be available by October 18th, which will be made available?&lt;br /&gt;
&lt;br /&gt;
3. Non-Fennec browsers landing on marketplace.firerox.com on October 18th&lt;br /&gt;
- What happens on desktop?&lt;br /&gt;
- What should happen on Fennec GA?&lt;br /&gt;
- What should happen on Chome / native browser on Android?&lt;br /&gt;
&lt;br /&gt;
=== Developer Experience ===&lt;br /&gt;
{{descriptor|Plans and progress in developer ecosystem, tutorials, and app lifecycle tools }}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== App Review &amp;amp; Content ===&lt;br /&gt;
{{descriptor|Current status of apps in the Marketplace and policy updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Review requirements v0.1: https://docs.google.com/document/d/186EzvqtWqPUX7Z7QUn3ymFx2VVSQSJAhu7oVJL28FQI/edit&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;This is a preview of what to expect in the final version, which still needs legal review.&amp;lt;/i&amp;gt;&lt;br /&gt;
   &lt;br /&gt;
Previous comments available here: https://appreview.etherpad.mozilla.org/3&lt;br /&gt;
&amp;lt;br&amp;gt;&amp;lt;i&amp;gt;Important!  This is a private pad, you will have to REQUEST A NEW ACCOUNT to get access!&amp;lt;/i&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Items still outstanding:&lt;br /&gt;
* Confirmation needed:  content standards allowing up to US PG-13 is a safe target for v1&lt;br /&gt;
* Review with legal, especially to define &amp;quot;illegal content&amp;quot;&lt;br /&gt;
* Identify max package size (Jason Smith)&lt;br /&gt;
* (nice to have) Guidelines for min and max screen sizes and densities for mobile, tablet, desktop&lt;br /&gt;
* Feature request: declaration on app product page whether app works offline (Chrome Store does this)&lt;br /&gt;
* Feature request: split mobile category support into Android and FxOS (Karen Ward)&lt;br /&gt;
* Plan to circulate these requirements outside of the Marketplace team?&lt;br /&gt;
&lt;br /&gt;
=== Support ===&lt;br /&gt;
{{descriptor|Support plan updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
====Content====&lt;br /&gt;
First iteration of the help content has been created. This will serve as a seed for a bigger content corpus. Feedback welcome:&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/what-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-access-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-report-about-faulty-app-firefox-marketplace/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-uninstall-app/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-download-and-install-apps/history&lt;br /&gt;
*https://support.mozilla.org/en-US/kb/how-navigate-and-find-apps-firefox-marketplace/history &lt;br /&gt;
&lt;br /&gt;
====Feedback for Beta====&lt;br /&gt;
Feedback process agreed. Maria working on UI/UX for the button. QA and SUMO to review feedback and send digests to the broader team.&lt;br /&gt;
&lt;br /&gt;
= Action Items =&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=WeeklyUpdates/2012-09-24&amp;diff=473132</id>
		<title>WeeklyUpdates/2012-09-24</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=WeeklyUpdates/2012-09-24&amp;diff=473132"/>
		<updated>2012-09-24T17:16:59Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Speakers */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&amp;lt;small&amp;gt;[[WeeklyUpdates/{{#time:Y-m-d|{{SUBPAGENAME}} -1 week}}|« previous week]] | [[WeeklyUpdates|index]] | [[WeeklyUpdates/{{#time:Y-m-d|{{SUBPAGENAME}} +1 week}}|next week »]]&amp;lt;/small&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{conf|8600}}&lt;br /&gt;
&lt;br /&gt;
__TOC__&lt;br /&gt;
&lt;br /&gt;
= All-hands Status Meeting Agenda =&lt;br /&gt;
&lt;br /&gt;
Items in this section will be shared during the live all-hand status meeting.&lt;br /&gt;
&lt;br /&gt;
== Friends of the Tree [[Image:Tree.gif|Friends of the Tree]] ==&lt;br /&gt;
&lt;br /&gt;
== Upcoming Events ==&lt;br /&gt;
&lt;br /&gt;
=== This Week ===&lt;br /&gt;
&lt;br /&gt;
=== Monday, {{#time:d F|{{SUBPAGENAME}}}} ===&lt;br /&gt;
Privacy Friends Meeting, 1pm PST, SF Bay Bridge Room (3rd floor and dial-in) and MV Peanut Butter Jelly&lt;br /&gt;
&lt;br /&gt;
=== Tuesday, {{#time:d F|{{SUBPAGENAME}} +1 day}} ===&lt;br /&gt;
&lt;br /&gt;
=== Wednesday, {{#time:d F|{{SUBPAGENAME}} +2 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Thursday, {{#time:d F|{{SUBPAGENAME}} +3 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Friday, {{#time:d F|{{SUBPAGENAME}} +4 days}} ===&lt;br /&gt;
&lt;br /&gt;
=== Next Week ===&lt;br /&gt;
&lt;br /&gt;
== Product Status Updates (voice updates) ==&lt;br /&gt;
&lt;br /&gt;
=== Firefox Desktop ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Firefox Mobile ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
=== Thunderbird ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
=== Older Branch Work ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
=== Webmaker ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Services ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039; Mountain View. The Firefox OS Marketplace needs your Apps. There&#039;s never been a better time to Submit your app or encourage your app developer friends to build HTML5 web apps, especially in Spanish &amp;amp; Portuguese. Go to [https://marketplace.mozilla.org/developers/ Firefox Marketplace] &lt;br /&gt;
&lt;br /&gt;
Want to see what the app will look like on the new phone? Check out [http://people.mozilla.com/~myk/r2d2b2g/ r2d2b2g] - an experimental add-on/app testing environment that installs a desktop build of b2g into your Firefox browser.&lt;br /&gt;
&lt;br /&gt;
=== Grow Mozilla ===&lt;br /&gt;
&#039;&#039;Speaker Location:&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
== Speakers ==&lt;br /&gt;
&lt;br /&gt;
The limit is 3 minutes per speaker.  It&#039;s like a lightning talk, but don&#039;t feel that you have to have slides in order to make a presentation.&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  Title&lt;br /&gt;
!  Presenter&lt;br /&gt;
!  Topic&lt;br /&gt;
!  Media&lt;br /&gt;
!  More Details&lt;br /&gt;
|-&lt;br /&gt;
| Your Title Here&lt;br /&gt;
| Your Name Here&lt;br /&gt;
| What are you going to talk about?&lt;br /&gt;
| Links to slides or images you want displayed on screen&lt;br /&gt;
| Link to where audience can find out more information&lt;br /&gt;
|-&lt;br /&gt;
| Persona Beta Launch&lt;br /&gt;
| Ben Adida&lt;br /&gt;
| Persona Beta is launching this week! What have we built, why, and what to expect next.&lt;br /&gt;
| TBD&lt;br /&gt;
| https://login.persona.org&lt;br /&gt;
|-&lt;br /&gt;
| All new SUMO Site&lt;br /&gt;
| Ibai on behalf of the SUMO Team&lt;br /&gt;
| SUMO launched a brand new site last week. We want to explain why and what we build it.&lt;br /&gt;
| https://support.mozilla.org&lt;br /&gt;
| https://blog.mozilla.org/sumo/2012/09/19/the-all-new-sumo/&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
== Introducing New Hires ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Hire&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new hire?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;From which office will that introduction be transmitted?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be working on?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Selena Deckelmann&#039;&#039;&lt;br /&gt;
| &#039;&#039;Laura Thomson&#039;&#039;&lt;br /&gt;
| &#039;&#039;Mountain View&#039;&#039;&lt;br /&gt;
| &#039;&#039;Data Architect&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Seth Fowler&#039;&#039;&lt;br /&gt;
| &#039;&#039;Daniel Holbert&#039;&#039;&lt;br /&gt;
| &#039;&#039;Mountain View&#039;&#039;&lt;br /&gt;
| &#039;&#039;Gecko / Layout&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Dylan Oliver&#039;&#039;&lt;br /&gt;
| &#039;&#039;Faramarz Rashed&#039;&#039;&lt;br /&gt;
| &#039;&#039;Mountain View&#039;&#039;&lt;br /&gt;
| &#039;&#039;Engineering Manager&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Gabriele Svelto&#039;&#039;&lt;br /&gt;
| &#039;&#039;Faramarz Rashed&#039;&#039;&lt;br /&gt;
| &#039;&#039;Mountain View&#039;&#039;&lt;br /&gt;
| &#039;&#039;Software Engineer, Boot to Gecko&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
== Introducing New Interns ==&lt;br /&gt;
{| class=&amp;quot;fullwidth-table&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
!  New Intern&lt;br /&gt;
!  Introduced by&lt;br /&gt;
!  Speaker location&lt;br /&gt;
!  Will be working on&lt;br /&gt;
|-&lt;br /&gt;
| &#039;&#039;Who is the new intern?&#039;&#039;&lt;br /&gt;
| &#039;&#039;Who will be introducing that person?&#039;&#039;&lt;br /&gt;
| &#039;&#039;From which office will that introduction be transmitted?&#039;&#039;&lt;br /&gt;
| &#039;&#039;What will the new person be working on?&#039;&#039;&lt;br /&gt;
|-&lt;br /&gt;
&amp;lt;!-- Insert new rows here --&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
== Roundtable ==&lt;br /&gt;
&lt;br /&gt;
= &amp;amp;lt;meta&amp;amp;gt; =&lt;br /&gt;
&lt;br /&gt;
Notes and non-voice status updates that aren&#039;t part of the live meeting go here.&lt;br /&gt;
&lt;br /&gt;
== Status Updates By Team (*non-voice* updates) ==&lt;br /&gt;
&lt;br /&gt;
=== Firefox ===&lt;br /&gt;
&lt;br /&gt;
=== Platform ===&lt;br /&gt;
&lt;br /&gt;
=== Services ===&lt;br /&gt;
&lt;br /&gt;
=== Messaging ===&lt;br /&gt;
&lt;br /&gt;
=== Mobile ===&lt;br /&gt;
&lt;br /&gt;
=== IT ===&lt;br /&gt;
&lt;br /&gt;
=== Release Engineering ===&lt;br /&gt;
&lt;br /&gt;
=== QA ===&lt;br /&gt;
&lt;br /&gt;
==== Test Execution ====&lt;br /&gt;
&lt;br /&gt;
==== WebQA ====&lt;br /&gt;
*Affiliates&lt;br /&gt;
** Facebook app v2 went out 9/20&lt;br /&gt;
*AMO&lt;br /&gt;
*Marketplace&lt;br /&gt;
*Mozillians (automation)&lt;br /&gt;
** resurrecting the suite to be used to help deploys&lt;br /&gt;
*Mozilla.com&lt;br /&gt;
** working on [http://scrumbu.gs/t/mdn/2012-09-19/ release]&lt;br /&gt;
*MDN&lt;br /&gt;
**working on [ http://scrumbu.gs/p/mozilla_org/ release]&lt;br /&gt;
*Socorro&lt;br /&gt;
** automated testing ongoing to help test the Django rewrite: https://github.com/mozilla/socorro-crashstats&lt;br /&gt;
*SUMO&lt;br /&gt;
** First UI release went out successfully last week!&lt;br /&gt;
&lt;br /&gt;
==== QA Community ====&lt;br /&gt;
&lt;br /&gt;
=== Automation &amp;amp; Tools ===&lt;br /&gt;
&lt;br /&gt;
=== Security ===&lt;br /&gt;
&lt;br /&gt;
=== Engagement ===&lt;br /&gt;
&lt;br /&gt;
==== PR ====&lt;br /&gt;
&lt;br /&gt;
==== Events ====&lt;br /&gt;
&lt;br /&gt;
==== Creative Team ====&lt;br /&gt;
&lt;br /&gt;
==== Community Marketing ====&lt;br /&gt;
&lt;br /&gt;
=== Support ===&lt;br /&gt;
&lt;br /&gt;
=== Metrics ===&lt;br /&gt;
&lt;br /&gt;
=== Evangelism ===&lt;br /&gt;
&lt;br /&gt;
=== Labs ===&lt;br /&gt;
&lt;br /&gt;
=== Apps ===&lt;br /&gt;
&lt;br /&gt;
=== Developer Tools ===&lt;br /&gt;
&lt;br /&gt;
=== Add-ons ===&lt;br /&gt;
&lt;br /&gt;
=== Webdev ===&lt;br /&gt;
&lt;br /&gt;
=== L10n ===&lt;br /&gt;
&lt;br /&gt;
=== People Team ===&lt;br /&gt;
&lt;br /&gt;
=== WebFWD ===&lt;br /&gt;
Our first graduated last week - view their accomplishments (and pix) at http://blog.webfwd.org/post/31738682930/our-first-class-brag-alert&lt;br /&gt;
&lt;br /&gt;
Our next class starts October 1 - announcement coming on the WebFWD blog this Wednesday - meet our teams then!&lt;br /&gt;
&lt;br /&gt;
== Foundation Updates ==&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-05&amp;diff=467956</id>
		<title>Apps/StatusMeetings/ProdDel2012-09-05</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=Apps/StatusMeetings/ProdDel2012-09-05&amp;diff=467956"/>
		<updated>2012-09-05T17:53:52Z</updated>

		<summary type="html">&lt;p&gt;Ibai: /* Support */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Purpose of this meeting&#039;&#039;&#039;: Big picture progress and plans of the apps program components and identification of issues that need alignment.&lt;br /&gt;
&lt;br /&gt;
For dial-in info, see [[Apps/StatusMeetings|this page]].&lt;br /&gt;
&lt;br /&gt;
= Agenda =&lt;br /&gt;
# Status Updates&lt;br /&gt;
# [https://intranet.mozilla.org/2012Q3Goals#Apps Q3 Goals Review]&lt;br /&gt;
# [https://docs.google.com/presentation/d/1KYHIF86l8kXhC5_gvEeBt3goPBeCN6PnQvEOluEBPLE/edit Basecamp Milestones]&lt;br /&gt;
# ...&lt;br /&gt;
&lt;br /&gt;
= Status Updates =&lt;br /&gt;
== Product Development (Engineering, QA, Security, UX) ==&lt;br /&gt;
=== Payments ===&lt;br /&gt;
{{descriptor|News on payment plans, implementation, and legal/financial across B2G, Android, and Desktop}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Identity ===&lt;br /&gt;
{{descriptor|Updates on the identity integration with Marketplace and apps}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
=== Marketplace ===&lt;br /&gt;
{{descriptor|Core Marketplace product and feature updates, release readiness}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* UX - Working on designs for developer stats and Vivo &amp;quot;store within a store&amp;quot; alternatives.&lt;br /&gt;
* UX - Exploring keynote prototypes for trying out apps within the Marketplace. &lt;br /&gt;
* UX - Bram will start helping with UX on the developer side, starting with going over submission flow.&lt;br /&gt;
&lt;br /&gt;
=== Firefox OS ===&lt;br /&gt;
{{descriptor|B2G product updates concerning apps, release schedule updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Jonas has a draft plan for updating 3rd party packaged apps.&lt;br /&gt;
&lt;br /&gt;
=== WebRT (Desktop &amp;amp; Android) ===&lt;br /&gt;
{{descriptor|WebRT updates and readiness for upcoming milestones}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* WebRT android team continues triaging and fixing bugs from the recent TestDay&lt;br /&gt;
&lt;br /&gt;
* no work on WebRT desktop at present&lt;br /&gt;
&lt;br /&gt;
=== Apps in the Cloud ===&lt;br /&gt;
{{descriptor|Latest on app sync}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* Harald continues implementing BrowserID service on Android as a prerequisite for AITC on Android.&lt;br /&gt;
&lt;br /&gt;
== User &amp;amp; Developer Engagement ==&lt;br /&gt;
=== Business Development ===&lt;br /&gt;
{{descriptor|Progress towards regional app goals and feedback from partners}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
=== Marketing ===&lt;br /&gt;
{{descriptor|Go to market planning and merchandising updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
=== Developer Experience ===&lt;br /&gt;
{{descriptor|Plans and progress in developer ecosystem, tutorials, and app lifecycle tools }}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
* Collected plenty of good [https://ecosystem.etherpad.mozilla.org/devhub-alpha-feedback feedback on devhub version 1]&lt;br /&gt;
* Planning [https://etherpad.mozilla.org/apps-dev-content-2012-09-04 next steps], including a PRD with (more) formal comparative feature analysis&lt;br /&gt;
&lt;br /&gt;
=== App Review &amp;amp; Content ===&lt;br /&gt;
{{descriptor|Current status of apps in the Marketplace and policy updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
* WIP: 5 slides highlighting review requirements and responsibilities for each class of app (certified system apps, preinstalled, short tail, long tail)&lt;br /&gt;
* WIP: Specific minimum requirements and recommendations for security, content, functionality, and usability.  Targeting making this doc public in October.&lt;br /&gt;
* Open question: delivery requirements to preinstall apps?&lt;br /&gt;
* Open question: how to align with &amp;quot;adult&amp;quot; content in Vivo store?  (think Playboy, not Hustler)  Have requested a copy of their app acceptance criteria.&lt;br /&gt;
&lt;br /&gt;
== Services ==&lt;br /&gt;
=== Support ===&lt;br /&gt;
{{descriptor|Support plan updates}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
* Marketplace/Apps support coordinated with Firefox OS support.&lt;br /&gt;
&lt;br /&gt;
=== Infrastructure ===&lt;br /&gt;
{{descriptor|SLA reports and progress towards operational readiness}}&amp;lt;!-- PUT UPDATE BELOW THIS LINE --&amp;gt;&lt;br /&gt;
&lt;br /&gt;
= Action Items =&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
	<entry>
		<id>https://wiki.mozilla.org/index.php?title=MozCampEU2012/Buddyprogram/Ibai&amp;diff=467543</id>
		<title>MozCampEU2012/Buddyprogram/Ibai</title>
		<link rel="alternate" type="text/html" href="https://wiki.mozilla.org/index.php?title=MozCampEU2012/Buddyprogram/Ibai&amp;diff=467543"/>
		<updated>2012-09-04T18:52:17Z</updated>

		<summary type="html">&lt;p&gt;Ibai: Created page with &amp;quot;&amp;lt;h1&amp;gt;Name&amp;lt;/h1&amp;gt; Ibai Garcia &amp;lt;h1&amp;gt;Link to My Mozillians/Reps/Twitter Accounts&amp;lt;/h1&amp;gt; https://mozillians.org/en-US/ibai http://twitter.com/grotuk  &amp;lt;h2&amp;gt;What is the overall goal I want to...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&amp;lt;h1&amp;gt;Name&amp;lt;/h1&amp;gt;&lt;br /&gt;
Ibai Garcia&lt;br /&gt;
&amp;lt;h1&amp;gt;Link to My Mozillians/Reps/Twitter Accounts&amp;lt;/h1&amp;gt;&lt;br /&gt;
https://mozillians.org/en-US/ibai&lt;br /&gt;
http://twitter.com/grotuk&lt;br /&gt;
&lt;br /&gt;
&amp;lt;h2&amp;gt;What is the overall goal I want to accomplish by attending MozCamp Europe&amp;lt;/h2&amp;gt;&lt;br /&gt;
* Learn how Mozillians in general and SUMO contributors in particular want to contribute to the Firefox OS launch.&lt;br /&gt;
* Meet and engage with as many Mozillians as possible.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;h2&amp;gt;What I want to achieve by Sunday (September 9th)&amp;lt;/h2&amp;gt;&lt;br /&gt;
* Set up/explain how to set up the Firefox OS emulator in the machines of the SUMO contributors.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;h3&amp;gt;What I will achieve by September 23rd&amp;lt;/h3&amp;gt;&lt;br /&gt;
TBD&lt;br /&gt;
&lt;br /&gt;
&amp;lt;h3&amp;gt;What I will achieve by October 7th&amp;lt;/h3&amp;gt;&lt;br /&gt;
TBD&lt;br /&gt;
[[Category:MozCampEU2012Buddy|{{SUBPAGENAME}}]]&lt;/div&gt;</summary>
		<author><name>Ibai</name></author>
	</entry>
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