QA/Talkback
All Things Talkback
For Your Crashing Pleasure.
Talkback Central
This will be a place to put any links to tools, reports, etc that we can use for crash analysis.
- Talkback FastFind | QuickSearch | Reports - This is the main page for all things related to Talkback Crash Analysis. You can use FastFind to look up individual incidents, run custom queries with QuickSearch, or browse any Talkback Reports from here.
Talkback Q & A (the living FAQ)
I plan to gather all the questions I hear about Talkback and move them here so that we have a permanent place to keep that info going forward. I will try my best to answer as many as I can with the knowledge I have of the system. I hope community members will help me keep this FAQ up-to-date and contribute in any way they can. :-)
- Talkback FAQ
- contains a few questions from QA blog feedback:
Bug Days
Periodically, during Mozilla QA's Bug Days, we will focus on crash bugs! I will keep track of any Talkback related documents here.
Potential Bug Day topics:
- Reproducing crash bugs with the help of Talkback Reports - Bug Day #1: Tuesday, May 2nd
- Triage crash bugs in Bugzilla
- Getting started with Topcrash Analysis
- Developing crash testcases
Crash Analysis
More info about how to use the reports and tools to identify and research crash data will be added here as I continue to work with the community.
- How to look up your own crash incidents.
- In order to submit crash incidents, you must first have Talkback installed with your Mozilla product. That is done one of two ways (I recommend #1):
- (1) Manually by running a custom install and checking the Quality Feedback Agent component.
- (2) Automatically with a standard install, which will install Talkback everytime on Linux and Mac, and 20% of the time on Windows.
- Each crash submitted will have a unique Talkback Incident ID, and all of these are logged by the Talkback Client. You can see a list of your crashes by running talkback.exe in the following locations:
- Windows - C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components
- Linux - /firefox/extensions/talkback@mozilla.org/components/talkback/
- Mac -
- From the Talkback Client window, you can grab any Incident ID (I know copy/paste works on Windows) and look it up with Talkback FastFind.
- In order to submit crash incidents, you must first have Talkback installed with your Mozilla product. That is done one of two ways (I recommend #1):
- Intro to Topcrash Analysis
- Basics about where to go to look at reports, what's available, and how to log a topcrash bug.
- I will be improving on this document as I go more into detail about the various reports and different ways to analyze Talkback crash data.
Talkback Infrastructure
- Details about how the system works, what exactly makes up the client, and other crash data collection/processing info can go here.