Firefox/Projects/about:support

Summary

Create an in-content (non-web-accessible) about page that support (both SUMO and third party tech support) can use to help users with problems.

Should include basics like profile location, OS, buildID as well as details like installed addons & plugins, values of certain prefs, &c to help debug user issues.

Current Status

Not started. In-bug discussion only.

Next Steps

• Requirements Gathering
• Visual Design

Related Bugs

bug 367596

Team

• Project Driver: <wanted, johnath and mossop have expressed interest>
• Support Liasons: Chris Ilias, David McRitchie and Jason Barnabe have been active on the bug

Designs

Not started.

Goals/Use Cases

• One stop shopping for information useful during tech support
• Must be kept chrome-only to prevent leakage of sensitive data

Non Goals

• Supporting administrative actions (disabling plugins, changing prefs)
• Exhaustive listing of browser state
• about:me-style personal browsing stats-nerd info