ReMo/Communication

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This page documents all communication channels the Reps program uses as well as their purpose. Additionally this documents our content strategy.

Communication Channels

Currently used channels

These are the current channels we are using for announcements and discussion:

Internally facing:

Channel URL Purpose
Discourse https://discourse.mozilla-community.org/c/reps / https://discourse.mozilla-community.org/c/mozillians/nda Main forum for discussions about the Reps program. We create a discussion here for all announcements and other program related discussions we need to have. These links are cross-posted to reps-general. The ultimate goal is to just use Discourse for all discussions while still providing several interfaces to interact with (email is completely possible with Discourse as well). The NDA category is used for sensitive information discussion.
Newsletter to be decided Starting in early 2017 there will be also a Newsletter sent at least monthly to all Reps. This will include all important information and discussions.
reps-general https://lists.mozilla.org/listinfo/reps-general All Reps are subscribed to the reps-general mailing list. We are posting announcements and discussions with a link to Discourse. The ultimate goal is to have this synchronized with Discourse so it is possible to discuss through both. IMPORTANT: This channel is not thought to have NDA'd content (please use the Discourse NDA category for this). Please read the mailing list policy carefully before writing a message on the list.
reps-mentors https://lists.mozilla.org/listinfo/reps-mentors Discussions on a mailing list among Reps Mentors. The ultimate goal is to have this synchronized with Discourse so it is possible to discuss through both. This channel is not thought to have NDA'd content (please use the Discourse NDA category for this).
Telegram Group request invite from your mentor or another Rep Informal discussions about Reps and Mozilla in general. All new announcements and discussions from Discourse are pinned here for broader visibility. This channel is not thought to have NDA'd content (please use the Discourse NDA category for this).
Telegram Announcement Channel request invite from your mentor or another Rep Read-only announcements, tweets, and important information is shared through that announcement channel. It is not possible to respond to those within Telegram. This channel is not thought to have NDA'd content (please use the Discourse NDA category for this).
Reps Council Alias reps-council@mozilla.com Used by the Reps Council for their coordination and discussions. This is automatically posted to a private inbox on Discourse to allow an archive for future Council members. This is the preferred way of reaching out to the Council for private matters.

Externally facing:

Channel URL Purpose
Reps Twitter Account https://twitter.com/mozillareps Communications about the Reps program and Mozilla in general. This is thought to be internally as well as externally facing. This is one of our main channels towards the broader organization.
Reps Blog http://blog.mozilla.org/mozillareps/ Announcements such as OKRs, Rep of the Month, and other program relevant pieces for a broader audience (whole Mozilla org, other interested parties, ..)
Facebook Reps page https://www.facebook.com/MozillaReps/ The Facebook page acts as a way to stay updated about the Reps program as well as internally facing announcements. This page is maintained by Mayur Patil, Vishal Chavan, Yofie Setiawan and Srushtika Neelakantam.

Deprecated

Communication Content Strategy

Our current strategy is to identify further improvements to be done. For now, in terms of publication of information, we will continue as-is. This means the following:

Topic Channels
Discussions
  • Post to start discussion on Discourse
  • Share link to reps-general
  • Post link in Telegram and pin it
Rep of the Month
  • Reps Portal section
  • Blog post on Mozilla Reps blog
  • Discourse post
  • reps-general info with Discourse post link
  • send to telegram and pin it
Goals
  • Discourse post
  • Blog post
  • reps-general info with Discourse post link
  • send to telegram and pin it
Announcements about the Program
  • Discourse post
  • reps-general info with Discourse post link
  • send to telegram and pin it
Reps Weekly Meetings
  • Discourse post
  • reps-general info with Discourse post link and agenda
  • make noise on Telegram
Council Weekly Meetings
  • Discourse post with meeting notes
Infos about the program
  • Monthly newsletter to mail
  • Discourse post with newsletter content for discussion

Experiments

Tweets by Reps

With Content Queue we can have a GitHub repository which holds issues that will be tweeted through @MozillaReps once the issue is approved.

Hypotheses: With this tool we can increase the number of tweet authors for the Reps account to 10 individuals until the end of November.

Repository to hold the tweets, everyone can contribute: https://github.com/mozilla/reps-tweets/issues

Further information on how to file tweets: https://github.com/mozilla/reps-tweets/blob/master/CONTRIBUTE.md