Michael's Notes: Difference between revisions

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== User Experience Testing ==
== User Experience Testing ==
*Dylan - 16 years old, finding answers to questions and finding more information about Fx features. [http://reports.graymattergravy.com/demo/sumo/dylan.ogv Ogg video 25min].
*Dylan - finding answers to questions and finding more information about Fx features. [http://reports.graymattergravy.com/demo/sumo/dylan.ogv Ogg video 25min]
*Ryanne - answering a question on the support forum and finding out more information about getting involved as a community member. [http://reports.graymattergravy.com/demo/sumo/ryanne.ogv Ogg video 24min]

Revision as of 21:24, 16 April 2010

I'm going through the whole SUMO experience and taking lots of notes as a Firefox user and as a SUMO contributor. I'll also be looking at how other great support systems work. These are my raw notes and ideas.


User Experience Testing

  • Dylan - finding answers to questions and finding more information about Fx features. Ogg video 25min
  • Ryanne - answering a question on the support forum and finding out more information about getting involved as a community member. Ogg video 24min