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I'm going through the whole SUMO experience and taking lots of notes as a Firefox user and as a SUMO contributor. I'll also be looking at how other great support systems work. These are my raw notes and ideas. | |||
= Raw Audit Notes = | |||
== Getting started with SUMO == | |||
=== KB Articles === | |||
=== Support Forums === | |||
=== Live Chat === | |||
== Contributor Experience == | |||
=== KB Contributor === | |||
=== Forum Contributor === | |||
=== Live Chat Contributor === | |||
=== Localization Contributor === | |||
== User Experience Videos == | |||
*Dylan - finding answers to questions and finding more information about Fx features. [http://reports.graymattergravy.com/demo/sumo/dylan.ogv Ogg video 25min] | |||
*Ryanne - answering a question on the support forum and finding out more information about getting involved as a community member. [http://reports.graymattergravy.com/demo/sumo/ryanne.ogv Ogg video 24min] | |||
Revision as of 01:54, 21 April 2010
I'm going through the whole SUMO experience and taking lots of notes as a Firefox user and as a SUMO contributor. I'll also be looking at how other great support systems work. These are my raw notes and ideas.
Raw Audit Notes
Getting started with SUMO
KB Articles
Support Forums
Live Chat
Contributor Experience
KB Contributor
Forum Contributor
Live Chat Contributor
Localization Contributor
User Experience Videos
- Dylan - finding answers to questions and finding more information about Fx features. Ogg video 25min
- Ryanne - answering a question on the support forum and finding out more information about getting involved as a community member. Ogg video 24min