Support/Kitsune/Features/Forum-Data-Clustering: Difference between revisions
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(Created page with "== Title == Support forum data clustering == Problem statement/description == We have a great deal of unstructured data on the forums. This makes identifying areas of focus more...") |
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== Problem statement/description == | == Problem statement/description == | ||
We have a great deal of unstructured data on the forums. This makes identifying areas of focus more difficult. | We have a great deal of unstructured data on the forums. This makes identifying areas of focus more difficult. This is not only a metrics issue, but it will make faceted search difficult. If our forum data is not structured (or structured differently than our KB articles), our search facets will not be useful. | ||
== Measurable outcome == | == Measurable outcome == | ||
Revision as of 16:35, 13 June 2012
Title
Support forum data clustering
Problem statement/description
We have a great deal of unstructured data on the forums. This makes identifying areas of focus more difficult. This is not only a metrics issue, but it will make faceted search difficult. If our forum data is not structured (or structured differently than our KB articles), our search facets will not be useful.
Measurable outcome
An easy way to identify top issues trending in the forums. Active monitoring and alerts for breaking issues.
Possible Solutions:
- Manual tagging of questions based on a predefined set of tags in the AAQ Flow
- Manual tagging of questions based on a predefined set of tags in the forums by contributors
- Clustering through Mechanical Turk
- Automated clustering based on machine learning