Firefox3/Firefox Requirements Meetings/Help and User Support: Difference between revisions
Jump to navigation
Jump to search
mNo edit summary |
m (→Agenda: adding relevant bits from Detailed Feature List) |
||
| Line 7: | Line 7: | ||
== Agenda == | == Agenda == | ||
* P1 - Improve the user support environment from beginning to end | |||
** P1 FR - Support reporting multiple types of problems through the Reporter | |||
** P1 NFR - Make it easier for users to solve their problems and engage with our support community | |||
** P1 NFR - Make it easier to get rapid feedback on problems being encountered by our users | |||
* P2 - Move Help content to web | |||
** P2 FR - Remove client-side documentation and replace with links to online documentation | |||
** P2 FR - Enough documentation should remain in the client to help resolve problems that would prevent users from getting online | |||
* P3 - Context sensitive help | |||
** P3 NFR - Help topics should be immediately relevant to users | |||
* Px - Showcase breadth of customization options | |||
* Px - Revised First-run experience | |||
* Px - New support mechanism and help system | |||
Revision as of 22:40, 30 January 2007
« Firefox Requirements Meetings
Dial-in Info
- 650-903-0800x91 Conf# 8602 (US/INTL)
- +1 866 879 4799 (pin 369) Conf# 8602
Agenda
- P1 - Improve the user support environment from beginning to end
- P1 FR - Support reporting multiple types of problems through the Reporter
- P1 NFR - Make it easier for users to solve their problems and engage with our support community
- P1 NFR - Make it easier to get rapid feedback on problems being encountered by our users
- P2 - Move Help content to web
- P2 FR - Remove client-side documentation and replace with links to online documentation
- P2 FR - Enough documentation should remain in the client to help resolve problems that would prevent users from getting online
- P3 - Context sensitive help
- P3 NFR - Help topics should be immediately relevant to users
- Px - Showcase breadth of customization options
- Px - Revised First-run experience
- Px - New support mechanism and help system