Support/Forum launch: Difference between revisions
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(New page: ==The plan== # Implement 0.3 features - nelson, morgamic, jason # Create how-to's for contributors - jason # Point sidebar to forums - nelson # Announce, include or link to how-to's - jas...) |
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# Create how-to's for contributors - jason | # Create how-to's for contributors - jason | ||
# Point sidebar to forums - nelson | # Point sidebar to forums - nelson | ||
# Announce | # Announce launch. Include or link to how-to's in announcement - jason | ||
# Monitor server status - morgamic | # Monitor server status - morgamic | ||
# Monitor quality of service ( | #* Take appropriate action for server load problems. - morgamic, nelson | ||
# Take appropriate action for QoS problems. Possible actions: | # Monitor quality of service (Answered forum thread ratio, Average forum thread answer time) - djst | ||
#* Recruit new members from mozillaZine - jason | #* Take appropriate action for QoS problems. Possible actions: | ||
#* | #** Recruit new members from mozillaZine - jason | ||
#** Throttle (as in "place limits on", not "choke") end users until more contributors come along | |||
==Open issues== | ==Open issues== | ||
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** Make some estimates for the traffic we'll get. | ** Make some estimates for the traffic we'll get. | ||
** Can we throttle the number of users that reach the forums? | ** Can we throttle the number of users that reach the forums? | ||
* What requirements are there for showing users the terms of use? | * What legal requirements are there for showing users the terms of use? | ||
* | * Do we have a way of automatically gather the QoS metrics yet? | ||
Revision as of 23:04, 6 December 2007
The plan
- Implement 0.3 features - nelson, morgamic, jason
- Create how-to's for contributors - jason
- Point sidebar to forums - nelson
- Announce launch. Include or link to how-to's in announcement - jason
- Monitor server status - morgamic
- Take appropriate action for server load problems. - morgamic, nelson
- Monitor quality of service (Answered forum thread ratio, Average forum thread answer time) - djst
- Take appropriate action for QoS problems. Possible actions:
- Recruit new members from mozillaZine - jason
- Throttle (as in "place limits on", not "choke") end users until more contributors come along
- Take appropriate action for QoS problems. Possible actions:
Open issues
- The number of people seeking help will go from 0 to lots as soon as we flip the switch. Do we know the server will be able to handle the load? Contributors likely won't go from 0 to lots, it'll be a gradual ramp-up. Will we be able to help everyone quickly?
- Make some estimates for the traffic we'll get.
- Can we throttle the number of users that reach the forums?
- What legal requirements are there for showing users the terms of use?
- Do we have a way of automatically gather the QoS metrics yet?