Support/SUMODayApril11/Events

For suggesting and planning events and projects for SUMO Day, April 11th. Projects/Events should ideally be harder tasks that would be easier to do with a group, or easy tasks that are good for new users to familiarize themselves with us.

Final events?

• Improving articles with screenshots -- With well-placed screenshots, articles become much easier to understand. Help improving the articles by adding screenshots to our existing articles where it makes sense. <link to more info>

• Updating content for Firefox 3 -- Many of the existing Knowledge Base articles were written for Firefox 2, and it's time to update them for Firefox 3. Here's the catch: we want to still support Firefox 2 at the same time! Find out more about how we make this possible <link to more info>

Knowledge Base

Beginner

• Tagging articles
• Check spelling and punctuation all articles
• Add screenshots
• Replace instances of Apple's command symbol (⌘) with "Cmd"

Advanced

• Update articles with Firefox 3 info (Support/Firefox3:Articles)
• Adding/replacing content with SHOWFOR; introduce people to SHOWFOR
• Add troubleshooting links to help articles
• Make sure articles comply with manual of style

Everyday tasks (always on contributor homepage)

• Create an article from the list of article requests
• Translate an article
• Try improve wording on articles

Forums

• Look for unanswered threads

Live Chat

Live Chat can't really be broken down into different tasks that trainees can do apart from what we already do, though trainees could pair up with an experienced helper and offload from them by performing certain tasks for them like:

• Research the issue while the experienced helper asks questions
• Add undocumented answers and problems to chirpy

There are some tasks related to Live Chat that can also be done

• Add verified info from chirpy to the Knowledge Base
  • File bugs to add the info rather than adding it directly

Other

• create a favicon for sumo
• create a Firefox Support search plugin