Support/Weekly Meetings/Agenda 2009-07-13: Difference between revisions
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'''Sumo''' | '''Sumo''' | ||
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | |||
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues] | * [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues] | ||
'''Knowledge Base''' | '''Knowledge Base''' | ||
* How do we document top crashes in which the cause/solution is unknown?[https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=385182&forumId=3] | * How do we document top crashes in which the cause/solution is unknown?[https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=385182&forumId=3] | ||
* Articles w/csat score below 4 [https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=386847&forumId=3] | * Articles w/csat score below 4: [https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=386847&forumId=3]. Help us improve them! | ||
* So far only one proposed solution for centralizing communication [https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=371916&forumId=3]. We should get more ideas. | * So far only one proposed solution for centralizing communication [https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=371916&forumId=3]. We should get more ideas. | ||
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'''Live Chat''' | '''Live Chat''' | ||
*The percent of chats marked as "unsolved" was higher last week than most previous weeks; investigating to see which reason(s) were selected | |||
*[http://pastebin.mozilla.org/662386 Top chat tags] | |||
'''Roundtable''' | '''Roundtable''' | ||
*[http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=390792&forumId=3 Discussion about new Contributor Home Page design] | |||
Latest revision as of 17:18, 13 July 2009
Sumo
Knowledge Base
- How do we document top crashes in which the cause/solution is unknown?[1]
- Articles w/csat score below 4: [2]. Help us improve them!
- So far only one proposed solution for centralizing communication [3]. We should get more ideas.
Forum
Live Chat
- The percent of chats marked as "unsolved" was higher last week than most previous weeks; investigating to see which reason(s) were selected
- Top chat tags
Roundtable