Support/Weekly Meetings/Agenda 2009-07-13: Difference between revisions
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'''Live Chat''' | '''Live Chat''' | ||
*The percent of chats marked as "unsolved" was higher last week than most previous weeks; investigating to see which reason(s) were selected | *The percent of chats marked as "unsolved" was higher last week than most previous weeks; investigating to see which reason(s) were selected | ||
*[http://pastebin.mozilla.org/ | *[http://pastebin.mozilla.org/662386 Top chat tags] | ||
'''Roundtable''' | '''Roundtable''' | ||
*[http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=390792&forumId=3 Discussion about new Contributor Home Page design] | *[http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=390792&forumId=3 Discussion about new Contributor Home Page design] | ||
Latest revision as of 17:18, 13 July 2009
Sumo
Knowledge Base
- How do we document top crashes in which the cause/solution is unknown?[1]
- Articles w/csat score below 4: [2]. Help us improve them!
- So far only one proposed solution for centralizing communication [3]. We should get more ideas.
Forum
Live Chat
- The percent of chats marked as "unsolved" was higher last week than most previous weeks; investigating to see which reason(s) were selected
- Top chat tags
Roundtable