Support/Weekly Meetings/Notes 2012-07-23: Difference between revisions

From MozillaWiki
Jump to navigation Jump to search
Line 21: Line 21:


== UX ==
== UX ==
 
* Worked on a couple of bugs:
** Bug [718813 https://bugzilla.mozilla.org/show_bug.cgi?id=718813] & [718732 https://bugzilla.mozilla.org/show_bug.cgi?id=718732]: Allow user to attach screenshot to Ask A Question. Display warning when BMP is about to be uploaded.
** [Bug 770108 https://bugzilla.mozilla.org/show_bug.cgi?id=770108]. Rather than simply adding an “Ask A Question” button on closed threads, label thread as “outdated” and give them a distinct visual appearance. Also,highlight “featured” threads.
** [Bug 768218 https://bugzilla.mozilla.org/show_bug.cgi?id=768218]. How product and topic selection works within the admin interface: first, user have to pick one product at a minimum. Then a selection of topics that relate to the selected product will appear.
** [Bug 642101 https://bugzilla.mozilla.org/show_bug.cgi?id=642101]. Added social sharing buttons below the “Share this article box”. We should use the privacy-aware sharing buttons that Mozilla had developed.
* Next big things to figure out:
** Adapt Lee’s visual design to, in order of importance:
**# Support forum
**# The rest of SUMO (for example, topic landing page, Army of Awesome, KPI Dashboard, etc.)
**# Admin interface (can be done a little later)
** Design mobile version of the website. It’s already done, but it can be improved a lot by [http://www.useit.com/alertbox/mobile-content.html deferring secondary content and using second screens] to make information on the page clear and focused.


== Roundtable ==
== Roundtable ==

Revision as of 08:42, 17 July 2012

Meeting Details

Mondays (meeting duration approx. 60 minutes) at:

  • 9:00 AM PST
  • 12:00 Noon EST
  • 16:00 UTC during summer
  • 18:00 CET
  • 11:00 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

  • Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

UX

Roundtable

  • Please add your comments, questions and updates here.

Livechat - I have been getting asked if we are going to get it back from contributors, - satdav

whats the chances of getting a weekly diagest of emails insted of straight away

Can you setup admin@support.mozilla.org to goto the following sumo-team@mozilla.com

Mozilla Community Support Page on FaceBook (MozHelp as known to satdav) - http://facebook.com/mozillasupport -Help maximize exposure to page; Get more likes and be able to provide support to the best of our ability. -Estimated time this can be done (Above) -Add a link for Facebook on the support.mozilla.org page. - Posted by Feer56

Firefox Status Update

Metrics

Community

Knowledge Base

Mobile

Services/Marketplace

Support Forum

Thunderbird

Firefox OS

Retrieved from "https://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Notes_2012-07-23&oldid=451393"