Support/Forum launch: Difference between revisions
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==The plan== | ==The plan== | ||
# Implement 0.3 features - | # Implement 0.3 features - [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&component=Forum&target_milestone=0.2&target_milestone=0.3&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&resolution=---&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= See Bugzilla for assignments] | ||
# Create how-to's for contributors - jason | # Create how-to's for contributors - jason | ||
# Point sidebar to forums - nelson | # Point sidebar to forums - nelson | ||
Revision as of 04:06, 7 December 2007
The plan
- Implement 0.3 features - See Bugzilla for assignments
- Create how-to's for contributors - jason
- Point sidebar to forums - nelson
- Announce launch. Include or link to how-to's in announcement - jason
- Monitor server status - morgamic
- Take appropriate action for server load problems. - morgamic, nelson
- Monitor quality of service (Answered forum thread ratio, Average forum thread answer time) - djst
- Take appropriate action for QoS problems. Possible actions:
- Recruit new members from mozillaZine - jason
- Throttle (as in "place limits on", not "choke") end users until more contributors come along
- Take appropriate action for QoS problems. Possible actions:
Open issues
- The number of people seeking help will go from 0 to lots as soon as we flip the switch. Do we know the server will be able to handle the load? Contributors likely won't go from 0 to lots, it'll be a gradual ramp-up. Will we be able to help everyone quickly?
- Make some estimates for the traffic we'll get.
- Can we throttle the number of users that reach the forums?
- What legal requirements are there for showing users the terms of use?
- Do we have a way of automatically gather the QoS metrics yet?