Support/Weekly Meetings/Agenda 2021-08-25: Difference between revisions

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==== KNOWLEDGE BASE AND LOCALIZATION====
==== KNOWLEDGE BASE AND LOCALIZATION====
#  
Desktop:
#  
# Closing tabs prompt
# How to share URLs on macOS
# Visual changes to Certificate error pages
# Block multiple downloads
 
Android:
# Toggle to enable/disable studies
 
iOS:
# Start on Home page
# Changes to tracking protection icon


==== SUPPORT FORUM ====
==== SUPPORT FORUM ====

Revision as of 15:34, 25 August 2021

Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Northern winter Northern summer
09:00 PT 10:00 PDT
11:00 CST 12:00 CDT
17:00 UTC 17:00 UTC
18:00 CET 19:00 CEST
22:30 IST 22:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Live chat

  • SUMO - Matrix channel

Read more

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

  1. Julie for experimenting with video content and give our support article new color. Thank you!
  2. Also, for everyone who participated on the onboarding survey. Thank you!

AGENDA

TOPIC OF THE WEEK

  1. Onboarding project update - Kiki
  2. Zendesk contact form migration - Joe
  3. SUMO search shortcut experiment - Danny Colin

MOZILLA'S WORLD UPDATE

PRODUCT UPDATES

Firefox 91 release report

  • Interested in contributing to these recurring desktop reports? Things JR is looking for: Bugzilla bugs submitted based off inbound forum questions, most commonly seen issues per release, performance related issues per release.
  • JR is also interested in reviewing similar information for IOS and Android products
  • JR Will start working with Kiki to collect your feedback and insights on the forum inbound/Reddit/Twitter/etc. so we can surface/highlight them to the relevant product teams.

Upcoming Firefox 92

  • Certificate Error pages - refined certificate error UI
  • Polish the MacOS experience

Firefox Lite end of support

Firefox Android 92

  • password autofill

KNOWLEDGE BASE AND LOCALIZATION

Desktop:

  1. Closing tabs prompt
  2. How to share URLs on macOS
  3. Visual changes to Certificate error pages
  4. Block multiple downloads

Android:

  1. Toggle to enable/disable studies

iOS:

  1. Start on Home page
  2. Changes to tracking protection icon

SUPPORT FORUM

SOCIAL SUPPORT

PLAY STORE SUPPORT

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

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