Support/Weekly Meetings/Agenda 2009-07-13: Difference between revisions

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'''Sumo'''
'''Sumo'''
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues]
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues]
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]


'''Knowledge Base'''
'''Knowledge Base'''

Revision as of 16:28, 13 July 2009

Sumo

Knowledge Base

  • How do we document top crashes in which the cause/solution is unknown?[1]
  • Articles w/csat score below 4: [2]. Help us improve them!
  • So far only one proposed solution for centralizing communication [3]. We should get more ideas.

Forum


Live Chat


Roundtable

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