Support/Weekly Meetings/Minutes 2008-04-14: Difference between revisions

Revision as of 19:32, 15 April 2008

Sumo

SUMO Day was a success!
- Lots of people getting together in #sumo
- Great feedback from localizers and community members
- Helped increasing the awareness and engagement within the Mozilla community
- Lots of fun while doing it :)
Performance status [1] via e-mail from Laura:
- Solved the include loop problem that caused the netapp to panic. We'll get that into testing. [2]
- Working on the database layer rewrite, basically done with the PDO aspects [3] [4]
- Need to chat with oremj about the load testing and see how that's looking [5]
Weekly metrics [6]
l10n freeze for in-product -- need to announce and provide diffs and instructions for localizers
- cilias will help providing a list of diffs; djst will post announcement
- Next step is to focus on localizing the UI. Received feedback from several localizers requesting a simple way to translate all strings in one single text file; should make that possible.

Knowledge Base

SUMO Day was a huge success for the Knowledge Base
- More than three times the number of modified articles (ca 90 articles)
- New tutorials: Editing articles and Adding screenshots
Bugzilla: 5 new article request bugs [7], 3 article requests fixed [8]
New How to Contribute page [9] targeted more towards new or potential contributors
- Contributor Home Page to become more of a portal for experienced contributors, with more info aimed towards helping people help
185 total contributors (67 new) when counting all locales

Forums

SUMO Day didn't affect the forums much. We might have done a poor job of promoting it, and between the two direct user support offerings (forum and live chat), live chat was framed as the more interesting of them.

Live Chat

Sumo day went well, not a lot of new contributors, but a handful of good ones who are already involved in the community, we'll see if they stick around.
Status update - The queue timeout issue has been fixed. Chase directed me to a setting I hadn't seen before. Users should now be able to wait in the queue for 10 min before being redirected. The average wait time should thus make a big jump next week, and the number of unanswered chats should drop (comments added to those fields on the spreadsheet)
Will publicly add a new "trial" shift for European times, 10am PDT to 12pm PDT (19:00 - 21:00 CEST), though users looking for help at this time seem to be North Americans, will see if this changes

@@ Line 4: / Line 4: @@
 * SUMO Day was a success!
 ** Lots of people getting together in #sumo
-** Great feedback from
+** Great feedback from localizers and community members
+** Helped increasing the awareness and engagement within the Mozilla community
+** Lots of fun while doing it :)
 * Performance status [http://wiki.mozilla.org/Support/Scaling] via e-mail from Laura:
 ** Solved the include loop problem that caused the netapp to panic.  We'll get that into testing. [https://bugzilla.mozilla.org/show_bug.cgi?id=428978]
 ** Working on the database layer rewrite, basically done with the PDO aspects [https://bugzilla.mozilla.org/show_bug.cgi?id=425487] [https://bugzilla.mozilla.org/show_bug.cgi?id=426253]
 ** Need to chat with oremj about the load testing and see how that's looking [https://bugzilla.mozilla.org/show_bug.cgi?id=427573]
-* [http://support.mozilla.com/en-US/kb/SUMO+Day SUMO day] -- wrapping up
 * Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]
 * l10n freeze for in-product -- need to announce and provide diffs and instructions for localizers