Bugzilla:CMU HCI Research 2008

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In the Fall of 2008, a group of students getting their masters degree in Human Computer Interaction (HCI) from Carnegie Mellon University in Pittsburgh volunteered to do some user research on Bugzilla, for credit in one of their classes. This group consisted of 5 students:

  • Tom Bolster
  • Fred Pfisterer
  • Emily Vincent
  • Vedant Mehta
  • Josh Zúñiga

These students conducted the following HCI usability research methods:

  • Contextual Inquirty
  • Keystroke Level Modeling (KLM)
  • Cognitive Walkthrough
  • Heuristic Evaluation
  • Think Alouds

All of this research was done on the 3.0 release of Bugzilla.

Contextual Inquiry

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Keystroke Level Modeling (KLM)

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Cognitive Walkthrough

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Heuristic Evaluation

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Think Alouds

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Conclusions

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Bugs Filed To Respond to Research

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