Support/SUMOdev Meeting Notepad

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Tuesday (meeting duration approx. 30-45 minutes) at:

  • 9:00 AM PDT
  • 12:00 PM EDT
  • 18:00 CEST

Phone call details:

  • California: 650-903-0800 then extension 92
  • Toronto: 416-848-3114 then extension 92
  • Toll-free: 800-707-2533 then password 369
  • Skype (free): +18007072533 then password 369

Then, enter the conference number: 309#

Please mute your microphone as long as you are not saying anything to prevent feedback and other noise in the conference. Thank you!

irc.mozilla.org: #sumodev

Next releases

May 19 2009

  • Congrats on 1.0.2 :)
    • Postmortem this week sometime
  • Where are we with screencasts?
  • Metrics status (need meeting - tomorrow?)
  • A/B tests status
  • Roundtable

May 12 2009

  • Enabling new search today!!!!!11!!eleven
  • Screencast status
    • Can we still freeze tonight - not quite ready, freeze Thursday.
    • 1.1 bug review - should be ok.
  • Start Page Optimization A/B test
    • prod files sent to paulc (preview), too big to add to bug
    • Let's figure out timeline
  • Metrics dashboard status

May 5 2009

  • 1.0.2 - can we freeze today?
  • Screencasts status- ecooper out of town until Thur but on track.
  • Metrics - discussion of task allocation between SUMO team and metrics team
  • Roundtable

April 21 2009

  • Still quite a few search bugs (stephend)
  • Non-search 1.0.2 bugs still open
  • Screencasts

April 14 2009

April 7 2009

  • 1.0.1 status
  • Dates for next releases
  • Plan for search - bugs in 1.0.2? Do we need more functional testing?
  • Support/1.0_Postmortem
  • Roundtable

March 31 2009

  • Releases:
    • 1.0 goes out tonight, along with the database upgrade
    • 1.0.1 only exists to make changes from 3.1 to 3.5.
    • 1.0.2 is the next proper release
  • Goals for Q2 [djst]
    • Implement screencast support
    • Automatic metrics dashboard
    • Conduct A/B tests with redesigned SUMO start page to evaluate best ways to lower the bounce rate
    • Proof-of-concept web-based Live Chat client (zzxc)
  • Date and time for postmortem?

March 24 2009

  • Version numbering change.
  • 0.9.5 will go out tonight.
  • Freeze for 1.0 has been pushed back to Thursday, so we can get any last fixes in.
  • Also on Thursday, SUMO databases will be upgraded to a better database cluster, which should solve a lot of our current performance issues (timeouts, forum posting problems, database crashes, etc)
  • 1.0 will go out next Tuesday
  • l10n dashboard will go out in 1.0. This is our number one priority.
  • Review of remaining search bugs - can we get these in for 1.0 (P2)?
  • Please add SQL changes needed for 0.9.5 to the push bug
  • Requirements for Live Chat webclient

March 17 2009

  • l10n/1.0 status
  • UX/1.1 status
  • Search
  • Roundtable

March 10 2009

  • Laura on vacation this week
  • l10n dashboard status
  • UX/1.1 release status
  • ecooper and stephend tested the watch-list functionality, and it didn't work 100%; ecooper to add debugging calls to tiki-editpage.php to see if stephend's test account email is being included in the outbound email notification list
  • roundtable

March 3 2009

  • 1.0 l10n release triage
  • load test status [laura]
  • UX review status [neilio]
  • Laura on vacation next week

February 23 2009

  • 0.9 blocker
  • Remainder of 0.9 bugs
  • Dates for 1.0 and 1.1

February 17 2009

  • Release status
  • l10n [djst]

February 10 2009

  • Search status
  • l10n release plans [djst]
    • Ability to prioritize list of en-US articles -- using tracker db? suggestion by Marc Laporte
    • We would then develop a function that would get the status of an article:
      • Short term: translated, not translated, waiting for review
      • Long term: % of up-to-dateness, not translated, waiting for review
    • Show this on contributor home page (or link to it) in a nice looking table, with status field and action links like "translate article"
    • Also wanted: list of articles waiting for review for current locale (show on contributor home page for reviewers)
  • 0.9 triage
  • Roundtable

February 3 2009

  • Search status
  • 0.8.2 and 0.9 -> combine?
    • Outcome: whatever is committed today will push Thursday as 0.8.2, all else goes to 0.9 on the existing schedule
  • l10n release plans [djst]
  • Roundtable

January 27 2009

  • 0.8.1 push follow ups
  • 0.8.2 status
  • Search load test report (Nelson)
  • Roundtable

January 20 2009

  • 1.0 will now be l10n and 1.1 will be UX
  • 0.8.1 going out tonight, please check the push bug bug 472317
  • Dates for 0.8.2, 0.9

January 13 2009

January 6 2009

  • Happy New Year!
  • Status of each person's bugs for 0.8.1 (including status of search)
  • Roundtable

December 30 2008

December 23 2008

December 16 2008

  • 0.8 status
  • Future release planning: short 0.8.1, mostly for sec bugs?
  • Next week's meeting: review 2008
  • Roundtable

December 10 2008

  • 0.8 status
  • Load test status - this will block release, waiting on advice from IT
  • Yet more security bugs

December 2 2008

  • 0.7.3 goes out tonight
  • Search status
  • CSAT status (Live chat)
  • Security bugs
  • Screencasts
  • 0.8 triage

November 18 2008

  • Screencast/Mogulus discussion
  • Regressions:
    • The "No screenshot" issue -- discussion about what happened, how we can avoid similar things in the future, and whether or not we should avoid pushes close to a Firefox release bug 464913
    • Other regression, re new sanitization: bug 465530. This is a blocker. Prefer off schedule push, or revert?
  • Search status
  • Live Chat CSAT status
  • I haven't yet looked at search on support-stage at all; anybody else? Sorry, been swamped with Bandwagon -- stephend
  • 0.7.3 triage
  • Roundtable

November 11 2008

  • 0.7.2 status
  • Goals status
  • Review dates for 0.7.3 and 0.8

November 4 2008

October 28 2008

  • 0.7.2 freeze *Tuesday* November 4.
  • Roundtable

October 21 2008

  • Welcome to Paul Craciuniou!
  • 0.7.1 goes out tonight.
  • Search engine status (Nelson)
  • CSAT forum status (Eric)
  • Live Chat status (Matthew)
  • 0.7.2 triage. Other bugs for nomination?
  • 0.7.2 freeze is Thursday November 4th

October 14 2008

October 9 2008

  • Proposed dates for Q4.
    • 0.7.1 freeze Thursday 16th Oct, push Tuesday 21 Oct
    • 0.7.2 freeze Tuesday 4th November, push Thursday 6th Nov
    • 0.7.3 freeze Thursday 20th Nov, push Tuesday 25 Nov
    • 0.8 freeze Tuesday 9th Dec, push Tuesday 16 Dec
  • djst and laura in process of triage for all Q4 bugs(!)
  • New team member Paul C (will hopefully join call next week)
  • Discussion of comment search and archive policy
  • Roundtable


September 30 2008

  • 0.7 push tonight
  • Goals for q4:
    • Deploy improved search engine to replace Google
    • Implement CSAT for the Support Forum and Live Chat
    • Define infrastructure and UI PRD for screencast support
    • Improve ySlow scores (pushed out from q3)
    • Implement performance metrics for the support forum (add 'solution to prolem proposed' status to forum threads)
  • Roundtable

September 23 2008

  • CSAT status
  • Email notifications
  • 0.7
  • Freeze THURSDAY AT 11.59 PDT.

September 16 2008

  • Push tonight, bug is https://bugzilla.mozilla.org/show_bug.cgi?id=455344
  • CSAT status - nkoth, jwaller, zzxc
  • Email notifications status - lorchard
  • 0.7 - other bugs. Suggest we realistically reduce to just the above + any security or other critical performance issues - laura
  • Code freeze for 0.7 is Thursday 25th September, release Tuesday 30th September.


September 9 2008

  • CSAT progress
  • Email notifications
  • Code freeze for 0.6.4 scheduled this Thursday - looking ok [1]

September 4 2008

August 28 2008

  • Introduction to John
  • Code freeze 0.6.3 scheduled today - push out?
  • Discussion of search, see bug 443944
  • Customer satisfaction metrics for the KB for 0.7 -- plan?
  • Need more memory on LiveChat server - still getting OOM errors
  • Roundtable

August 19 2008

  • Welcome back and update for our glorious leader
  • 0.6.2 ([2]) will go out tonight (bug 451055
  • What bugs for 0.6.3? [3] Only 12 in there right now (See 0.7 for further candidates [4])
    • Code freeze 8/28, push 9/2
  • New contractor starting next week (John Waller)

August 12 2008

  • 0.6.2 freeze Thursday night (8-14, 11.59 PDT)
  • 0.6.2 triage [5]
  • Roundtable

August 5 2008

  • 0.6.1 was successfully pushed.
  • Set dates for 0.6.2 (Suggest freeze 8-12 or 8-14)
  • Live chat updates from Jive (XSS to be fixed in 3.5.3 < 1 month away, DOS issue will not be fixed).
  • 0.6.2 quick triage [6]
  • Updating TikiWiki to latest version, and merge stuff upstream [nelson]. Aiming for 0.7 and work will be done in https://svn.mozilla.org/projects/sumo/branches/tiki-upgrade/
  • Check Bugs between now and 0.7 to see what we're missing from the forum aspects of the SUMO vision document. Basically:
    • Email notifications, including links to yes, this answered my question and no, it didn't bug 444335
    • Offer various ways for users to keep track of their asked questions, e.g. an Add Bookmark button, an RSS feed, and the e-mail notification system described above. (Feeds in bug 422001, decided against bookmarks, too confusing for users.)
    • Support for forums in different languages. (What's needed here? Create a page of links to localized forums?)
    • Per-post connection to customer satisfaction, meaning the contributor providing the solution to the problem receives karma. (Karma system needs more thought before we can do this one. Tiki has a built in karma system that we should be able to reuse/bend to our needs.)
    • Provide clear, meaningful ways for contributors to filter forum posts based on status (unsolved, unanswered, etc) (bug 444331)

July 28 2008

  • No meeting due to Summit

July 21 2008

  • 0.6.1 triage and status
  • Security bug review
  • Roundtable

July 15 2008

  • 0.6.1 triage [[7]]
  • Scheduling:
    • Subject to IT's approval (due to Summit timing and travel):
    • Code freeze for 0.6.1: Thursday July 24th
    • Push for 0.6.1: Tuesday July 29th
    • We'll aim to be bi-weekly after this.
  • Roundtable

July 8 2008

  • Triage 0.6.1, 0.6.2, 0.7 and unassigned bugs.

July 1 2008

  • Open bugs for 0.6: [[8]]
  • Planned code freeze tonight at 11.59pm PDT: after this, no changes to production branch until we're tagged.
  • Between freeze and push, QA to verify remaining closed 0.6 bugs.
  • Push will occur Weds or Thurs night (dependent on IT)
  • Between now and next week: review bugs with Target "--" and see what else needs to go into 0.7. (Theme for 0.7 is forum improvements.)
  • Any other items?
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