Michael's Notes

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I'm going through the whole SUMO experience and taking lots of notes as a Firefox user and as a SUMO contributor. I'll also be looking at how other great support systems work. These are my raw notes and ideas.

User Experience Testing

Dylan - finding answers to questions and finding more information about Fx features. Ogg video 25min
Ryanne - answering a question on the support forum and finding out more information about getting involved as a community member. Ogg video 24min

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