Support/Goals/2011Q3/Identity Documentation

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Feature Status ETA Owner
Initial topic selection by Product and SuMo 2011-07-29 Ibai Garcia
Propose list of topics and discuss with the Community 2011-08-12 Ibai Garcia
Draft of the articles 2011-08-26 Ibai Garcia
Finalize and review articles 2011-09-09 Ibai Garcia
Decide with Product and UX how drive user with issues to support 2011-09-09 Ibai Garcia
Implement support path 2011-09-25 Ibai Garcia


Summary

A set of articles and templates that explains the processes and potential issues of using Identity/Browser ID. The goal is to have an initial set ready with the Beta launch of the Service in Q3.

Team

Who's working on this?

  • Goal Manager: Ibai Garcia
  • Lead Developer: Ben Adida
  • Product Manager: Dan Mills
  • UX: Alex Faaborg

Team list should make it clear who to ask about what, and who to ping when they're needed.

Goals

  • To draft, write and review SUMO articles to cover the "expected" most popular uses cases of Browser ID.
  • Set up an easy access to the content (i.e. link) so the beta users can find the information after the launch.

Project Plan

  1. Initial topic selection by Product and SuMo (29 July)
  2. Propose list of topics and discuss with the Community (12 August)
  3. Draft of the articles (26 August)
  4. Finalize and review articles (9 September)
  5. Decide with Product and UX how drive user with issues to support. (9 September)
  6. Implement support path. (i.e. Do we want to link to these articles from www.browswerid.org?)(24 September)

Non-Goals

  • The goal for this quarter doesn't involve the full localization of the content.
  • This project doesn't aim to cover every possible issue but to have an initial collection of articles before the official launch.

Additional Documentation

Legend (remove if you like)

  Healthy: feature is progressing as expected.
  Blocked: feature is currently blocked.
  At Risk: feature is at risk of missing its targeted release.
ETA Estimated date for completion of the current feature task. Overall ETA for the feature is the product release date.
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