Support/Goals/2011Q3/Identity Documentation

Feature	Status	ETA	Owner
Initial topic selection by Product and SuMo		2011-07-29	Ibai Garcia
Finalize and review articles		2011-09-09	Ibai Garcia
Decide with Product and UX how drive user with issues to support		2011-09-09	Ibai Garcia
Implement support path		2011-09-25	Ibai Garcia

Summary

The goal for this quarter is to support the Identity team to have the support materials (i.e. KB articles), customization of SUMO site, in product help content, etc. ready for the public launch of Browser ID in Q4.

Team

Who's working on this?

Goal Manager: Ibai Garcia
Lead Developer: Ben Adida
Product Manager: Dan Mills

Team list should make it clear who to ask about what, and who to ping when they're needed.

Goals

To draft, write and review SUMO articles to cover the "expected" most popular uses cases of Browser ID.
Set up an easy access to the content (i.e. link) so the beta users can find the information after the launch.

Project Plan

Initial topic selection by Product and SuMo (29 July)
Propose list of topics and discuss with the Community (12 August)
Draft of the articles (26 August)
Finalize and review articles (9 September)
Decide with Product and UX how drive user with issues to support. (9 September)
Implement support path. (i.e. Do we want to link to these articles from www.browswerid.org?)(24 September)

Non-Goals

The goal for this quarter doesn't involve the full localization of the content.
This project doesn't aim to cover every possible issue but to have an initial collection of articles before the official launch.

Additional Documentation

Identity Roadmap

Legend (remove if you like)

	Healthy: feature is progressing as expected.
	Blocked: feature is currently blocked.
	At Risk: feature is at risk of missing its targeted release.
ETA	Estimated date for completion of the current feature task. Overall ETA for the feature is the product release date.