Support/Kitsune/Features/Forum-Data-Clustering
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Title
Support forum data clustering
Problem statement/description
We have a great deal of unstructured data on the forums. This makes identifying areas of focus more difficult.
Measurable outcome
An easy way to identify top issues trending in the forums. Active monitoring and alerts for breaking issues.
Possible Solutions:
- Manual tagging of questions based on a predefined set of tags in the AAQ Flow
- Manual tagging of questions based on a predefined set of tags in the forums by contributors
- Clustering through Mechanical Turk
- Automated clustering based on machine learning